aris roadmap: business and it transformation with aris

© 2015 Software AG. All rights reserved. For internal use only

BUSINESS AND IT TRANSFORMATIONWITH

September 23, 2016, LiegeDr. Helge Hess

4 |

DIGITALIZATION - THE AGE OF UNICORNS191 “unicorns”

(startups valued at $1 billion or more)

The Digital Clock is ticking for the „dinosaurs“ in many companies• TELECOMMUNICATIONS • TRANSPORTATION SERVICES• HEALTHCARE• LODGING SERVICES• CONSUMER ELECTRONICS• FOOD DELIVERY• ALTERNATIVE ENERGY• MEDIA & ENTERTAINMENT• EDUCATION

https://techcrunch.com/unicorn-leaderboard/

Digitalization is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving to a digital business.

https://stevenblack.files.wordpress.com/2011/03/5vor12.jpg

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A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS


Enterprise

Customer

Enterprise

Customer

Digital Platforms B2C

B2B• ENGINEERING• FINANCE• …

Enterprise Enterprise

6 |



Restaurant

Customer

Restaurant

• One single contact• Large choice, easy selection• Easy payment• Loyalty program• Proven service quality

Restaurant Restaurant

7 |



Restaurant

TRANSFORMyour company to

offer an uniqueCUSTOMER EXPERIENCE

? Restaurant

Customer

RestaurantRestaurant Restaurant

• One single contact• Large choice, easy selection• Easy payment• Loyalty program• Proven service quality

9 |

Dinner in the DarkCable Car CuisineFloating Tables

Touchscreen DiningPay-What-You-WantCustomized Taste Lab

10 |

DIGITAL BUSINESS PLATFORM

Digital Trans formationDesign & planning• Anticipate business needs and translate

them into a digital roadmap. Transform your enterprise into a digital business.

Build an outstanding Customer journey• A customer-centric business looks at what

customers want and how they want to interact. Align your processes and build sustained customer loyalty.

Digital Enterprisesset on Enterprise Management System• Digital transformation requires increased

quality, better risk management as well as agile and efficient processes —align your organization with a responsive enterprise management system now!

© 2016 Software AG. All rights reserved.

DIGITAL PRODUCTS AND SERVICES

IT PORTFOLIO

11 | © 2016 Software AG. All rights reserved. For internal use only

Strategy

Processes

Applications

Re-Use of the ARIS assets as business blueprint

Process round trip between ARIS and execution

Monitoring results (KPIs and as-is processes)

Simulation of the measured as-is processes

STRATEGY / BUSINESS MODEL CUSTOMER JOURNEYSPROCESS LANDSCAPESERVICES, DATA

VISUAL ANALYTICS

SIMULATION

PROCESS EXECUTION

AGILE DEVELOPMENT

PROCESS MINING

MONITORING

DOING THINGS DIFFERENTLY and DOING THINGS BETTERMANAGE AND GOVERN THE CHANGE


BUSINESS MODEL CANVASAVAILABLE IN ARIS CONNECT

Design & analyze business models

Documentation beyond brown paper sessions

Cloud: yes (all)

http://customerdevelopment.org/wp-content/uploads/2013/04/business_model_generation-WIT.jpg

http://customerdevelopment.org/wp-content/uploads/2013/04/bmcanvas-basic-model3.jpg


THE CUSTOMER JOURNEY BATTLE

Relationships Relationships Relationships Relationships Relationships Relationships Relationships Relationships Relationships

Custom

er jo

urne

y step

sCu

stom

er...

Risk

sKP

IsOw

ners

hip

Othe

r

Desire to watch amovie Go to video store Look for desired

movie Rent movie

Select other movie

Watch movie Go to video store Return movie

Rental station Rental stationEnter store Enter store

Movie not availableStore closed Late return feeDVD doesn't playmembership cardmissingNo movie rental

30 minutes 10 minutes 15 minutes 10 minutes 30 minutes

Drive home

24 hours 30 minutes 10 minutes

Relationships Relationships Relationships Relationships Relationships Relationships Relationships

Cust

omer

jour

n...

Cust

omer

...Ri

sks

KPIs

Chan

nels

Owne

rshi

pOt

her

Desire to watch amovie Launch online store Search for movie Rent movie Watch movie

Push personalizedmovie highlights

Cloud access:anytime & anywhere

Personalized moviestore Online streamingOne-click checkout

No internet access Internet outage

Seconds Seconds Seconds 24 hours


Customer Experience is the cumulative effect of multiple customer interactions with an organization over time. (Neil Ward Dutton)

15 |

CUSTOMER JOURNEY MAPRelationships Relationships Relationships Relationships Relationships Relationships Relationships

Cust

omer

jour

ney

step

sCu

stom

er to

...Ow

ners

hip

Risk

sOt

her

KPIs

Initi

ativ

esCh

anne

lsOt

her

Select and book car Go to car Access car and useit

Finish and sign outride

Receiveconfirmation mail -

end of serviceDebit pay scale Earn reward points

Car selection andbooking

Check in - CarSharing

Check out - CarSharing

Confirmation mail -End of service

Payment - CarSharing

Reward Points -Collection

Web Team -Mobile Apps

Customer ServiceTeam RSS - Car

Sharing

Customer ServiceTeam RSS - Car

Sharing


Financial ServiceRSS - Car Sharing

Financial ServiceRSS - Car Sharing

Car missed Car defect

Customer not ableto enter

Car not in allowedparking area

Wrong amountdebited

Credited rewardpoints calculated

wrongly

No car in immediatesurrounding

Car not retrievable

Mobile App

Mobile App

Mail not createdautomatically

Mail not arrivedcustomer

Confirmation mail -End of service

Email

Test mail

Direct debitauthorization

Sign out

Systemmaintenance viaLocal Dealership

Maintenance cycletime Bill to payment

Reward Pointsbalance

Access code onmembership card

Book to confirmation

Reminder incl.location information


Membership Card

Information mail

GPS position

Information MailGPS position &

additional...

Time to look for car

Mobile App Mobile App

Email

Confirmation mail - Booking

Customer masterdata

Customer masterdata

Reward Points perbooked service

Customer Journey Steps

Customer Touchpoints & emotions

Touchpoint Ownership

Opportunity or Weakness

Touchpoint input and output

Touchpoint measures

Touchpoint initiative

Touchpoint channel


CUSTOMER-CENTRIC MEETS OPERATIONS-CENTRICCUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES

Business perspective Customer perspective

2 perspectives, 2 levels

• Value added chain diagram + Customer journey landscape

• EPC + Customer journey map describe the details according their particular point of view

• The customer touchpoint set both perspectives into relation

18 |

Enterprise Risk andCompliance System

Mitigate risk, ensure compliance

ARIS with Apama

EnterprisePerformance System

Analyze and optimize business

performance

ARIS with PPM

Business ITTransformation System

Drive major changes and

transformations

ARIS with Alfabet

Quality Management System

Drive quality and standardize way of

working

ARIS

ENTERPRISE MANAGEMENT SYSTEMS

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCIvno-_8ssgCFcWyFAod0E0Dtw&url=http://www.dailyrecord.co.uk/business/company-results-forecasts/british-gas-owner-centrica-books-5190253&psig=AFQjCNFmfGQ7LueJAyeCyigXwLUsDLYYpg&ust=1444397160367368

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCJ7IoZaLrMgCFQdvFAodGSAEPg&url=http://www.iconshut.com/style-kareena-kapoor-pose-for-metro-shoes-icons/dT1hSFIwY0RvdkwybHRZV2RsY3k1dFpXMXpZV0ZpTG1OdmJTOW1hV3hsY3k5cGJXRm5aV05oWTJobEwyNXZaR1V0WjJGc2JHVnllUzFrYVhOd2JHRjVMVGMxTUM5bWFXeGxjeTh5TURFeUx6RXhNRFkxTXk5emRIbHNaUzFwWTI5dUxXdGhjbVZsYm1FdGEyRndiMjl5TFhCdmMyVXRiV1YwY204dGMyaHZaWE11YW5Cbnx1cj1odHRwOi8vd3d3Lm1lbXNhYWIuY29tL2dhbGxlcnkva2FyZWVuYS1rYXBvb3ItYW5kLXNhaWYtbGF0ZXN0LXBvc2UtbWV0cm8tc2hvZXMvc3R5bGUtaWNvbi1rYXJlZW5hLWthcG9vci1wb3NlLW1ldHJvLXNob2VzfHc9NjAwfGg9ODAwfHQ9anBlZ3w/&psig=AFQjCNGON2rD087BjDC2sgeD228gIUAacA&ust=1444160482082784

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ENTERPRISE MANAGEMENT SYSTEMSCOMMUNICATE - COLLABORATE - COLLECT

QUICK ACCESS TO RELEVANT CONTENT

SELF-SERVICE CONFIGURATION

REFER AND SHARE DOCUMENTS

EASY-TO-CONSUME INFORMATION

COLLABORATE & CONTRIBUTE

CONTINUOUS CHANGE MANAGEMENT

USAGE AND SYSTEMADOPTION INFORMATION

Be able to change your processes fast, and implement them across the organization.

Speed change and improvement cycles while ensuring that processes and policies actually benefitting your people.


ARIS 9.8 SR6 (OCT 16) - HIGHLIGHTS

ARIS RISK & COMPLIANCE MANAGER

ARIS CONNECT / CLOUD

ARIS ARCHITECT / DESIGNER

ARIS PROCESS GOVERNANCE

ARIS METHOD

ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER

ARIS MOBILE / API ACCESS

ARIS / ALFABET INTEROPERABILITY

Business IT transformation platform Stronger in terms of end-user process consumption &

collaboration Simplified in modeling Improved integration into the DBP (Model-to-execute;

ARIS-Alfabet integration) SAP ® Solution Manager 7.2 SP3 support Extended method coverage (DMN prototype, CxM,

Business Model Canvas) New product „ARIS Aware“

(Early Customer Release in Q4)

Governance, Risk & Compliance Goes cloud (Private cloud offering) Integrates closer with ARIS BPA and improves user

handlingNEW: ARIS Aware (Pre-Release)


ARIS 9.8 SR6 (OCT 16)





ARIS METHOD




Matrix model in the portalMeta information on methods & objectsSaving search filter favoritesSearch filtering for models, collaborationSearch extension of ARIS documents storage

Collaboration & GovernanceCollaboration permissions for ARIS ItemsCollaboration audience: public, private, ..

Document StorageControl access to documents in ADSVersion mgmt of Sharepoint documents

Analysis & ReportingOptimized report handling

Administration & Technical EnhancementsManage license distribution and flexible accessFine grained configuration of UMC audit LogsTenant management enhancements

ModelingEnhancements on table-based Modeling

Publishing & SearchDefault new table sort by process flowShow occurrences in the portal

22 |

GET MORE PEOPLE ENGAGED

Viewer

Office Staff

ContributingViewers

Office Staffinvolved in process

design activities

Designer

Trained modelers taking care of

models & structures

Architects

CoE memberssetting standards &

frameworks

Automated layouting

CONTRIBUTION

TABLE-BASED MODELING

Simplify and speed up process designing and data maintenance

Design models and reduce amount of clicks by using automatic layouts

Design simultaneously table-based and method-conform models

9.8 SR6: Improved keyboard navigation (move objects / create new objects)


ARIS CONNECT 9.8 SR6SAVING SEARCH FILTER FAVORITES

Save your own search queries as

favorites

Quick access to favorite library

Examples:• Processes I am responsible for• All sales processes• Application systems that are

relevant for me (occur in processes with my role)

Cloud: yes (all)

Use the advanced filters to run tailored search queries and instantly find your information

Save your filter settings to iteratively search important coherencies

Filter information even across collaboration items or within stored documents


ARIS CONNECT 9.8 SR6

MATRIX MODEL IN THE PORTAL

Collapse/ uncollapse

Same layout like in Designer

Fixed header when scrolling

Tooltip on relations

Cloud: yes (private)SHOW OCCURRENCES IN THE PORTAL

Quick navigation to the content where the same object is used

Navigate

Review where the object occurs in other models

Jump to the target with having the target selected

Quick-jump from occ to occ within a model

Cloud: yes (all)

26 |

ARIS CONNECT 9.8 SR6


COLLABORATION AUDIENCE

When people communicate and collaborate, they typically target a special audience

A collaboration comment for ‘public’ is visible to everyone

who can read the collaboration

Collaboration comments for dedicated groups visible to

group members only

A collaboration comment for ‘private’ is visible to the user

who posts it only

• Personal notes• …

• Review comments• Requirements collection• Confidential comments• …

• Central announcements (e.g. from owners)

• Public collaboration• …

Cloud: yes (all)







ARIS METHOD




Standard reports running on BPMN and E-BPMNRestrict access to ARIS reports and macrosSystem user of database can backup and reorganizeModel-to-executeSupport REST for service request use caseInput / Output elements in FADs

Extensions for Customer Journey SequenceFactsheet available in ConnectDecision Model and Notation (Preview)

Table representation of historyVisualize APG execution stateDeactivation of user notificationsImport/export of APG configurationMisc.


ARIS ARCHITECT / DESIGNERSTANDARD REPORTS ON BPMN AND E-BPMN

The

follo

win

g st

anda

rd re

ports

now

run

on

BP

MN

and

E-B

PM

N

• Semantic Check - Rules for a BPMN model (BPMN 2.0)

• Run consistency check

• Output functions with organizational elements, data elements, or application systems

• Output organizational elements, data elements, and application systems via functions

• Analyze application systems • Analyze media breaks • Analyze organizational change

• Create process manual• Export RASCI chart • Generate job description • Output objects in the sequence of modeling (model graph)• RA(S)CI - Organizational participations in processes

• Adapt model layout to new symbol sizes

Report category Standard

Report category Analysis

Report category Processes

Report category SAP

Client script Administration

Semantic check (rule types)

RESTRICT ACCESS TO REPORTS AND MACROS

Decide which user groups shall have which kind of access to

any ARIS report or macro

Set up access rights for any ARIS report or macro to limit the user’s options, only offer those reports necessary to solve his or her tasks.

29 |

DECISION MODEL AND NOTATION

• Decision Model and Notation 1.1 released by OMG• ARIS 9.8 SR6 provides in combination with a specific test license key 2 new model types

PREVIEW AVAILABLE IN ARIS 9.8 SR6

Decision

KPI instance

Input data

Function

Organizational unit

Role

Group

Internal person

Organizational unit

Role

Group

Internal person

Objective

Decision

The implementation in 9.8 SR6 is still a preview. Software AG does not guarantee any the data migration to a later release.

Decison requirements Diagram Decision table

30 |







ARIS METHOD




ARIS for SAP® Solution Manager 7.2 SP3ARIS Test Designer available for ARIS Designer

Ready for ARIS Enterprise Cloud

Simplify license requirementsMap objects in ARIS Connect DesignerImport many assets at onceDistinguish responsibility types

31 |

ARIS for SAP Solutions supports the complete SAP project life cycle and all SAP project types

SAP®

Process Designand Blueprint ing

Training andGo-Live of

SAP ® Solutions

Testing of SAP® Solutions

Rollout and Run SAP® Solutions

API Interface to SAP®

Solution Manager 7.2

Script -basedMigrat ion from

SM71 to SM72

USE CASES OF ARIS IN SAP® SOLUTIONS INTEGRATION WITH SAP SOLUTION MANAGER 7.2 WITH API

• Folder• Scenario• Process• Process Steps• Transactions• End-user roles• (Upload)

Documents• Customer

attributes

Value chain diagrams,Even-driven process chain,

BPMN 2.0

• Branches• Master data• Organiza-

tional units• SAP system

landscape

Bi-directional

Uni-directional


ARIS and SAP® SOLUTION MANAGER 7.2 SP3

Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q4 2017Q3 2017

Inte

rfac

e to

SA

P So

lutio

n M

anag

er 7

.2

SAP

Solu

tion

Man

ager

7.

2 API 1.0 August 15, 2016: 7.2 SP3 released by SAP

Additional features planned for 2017

Oct 16: ARIS for SAP Solutions with SAP SolMan 7.2 support (ARIS 9.8SR5 - based)

~ Dec 16: Extended version with Test Designer and Diagram transfer (included in ARIS 9.8SR7)


Governance, Risk & Compliance ENSURE COMPLIANCEBuild and maintain an efficient

internal control system that covers all laws and regulations and provides

an up-to-date status overview.

CONTROL AND MITIGATE RISKSTake immediate measures to mitigate

risks and implement the right controls.

PLAN AND EXECUTE AUDITSSupport audit management activities, from planning, execution to reporting

to save time and costs.

34 |

ARIS Risk & Compliance

Manager (Private Cloud)

ARIS ARCM 9.8 SR6 - COMPLETION OF CLOUD OFFERING


36 |

ANALYSIS - MANY USE CASES

SPORTS TRAFFIC HEALTH & FITNESS

https://practicalanalytics.files.wordpress.com/2014/09/consumerappsui.jpg

38 |

SAMPLE VIEWSENTERPRISE ARCHITECTURE

41 |

Value by CONTEXT (deep

integration within ARIS) and CONTENT

(predefined Templates)Dashboards

XLS

ARIS Aware (PRE-RELEASE)VISUAL ANALYTICS IN AN ENTERPRISE CONTEXT

Dynamic ChartsFeedsARIS

Repository

APG

PPM

GRC

External sources

Queries - Spreadsheets

Reports

ONLINE

OFFLINE

Documents (Pdf, Doc, Ppt) - Magazines - Infographics


YOU’LL NEVER WALK ALONEARIS Community is the largest Business Process Management (BPM) community worldwide with 400,000 members that enables collaboration, engagement and sharing for its membership.


CO-INNOVATION WITH CUSTOMERSUNDERSTAND THE USER

IMAGINE THE GREAT THINGS

WE CAN DO TOGETHER