arizona dgs 2015 presentation - using lean to cut fat in government it_mallick
DESCRIPTION
Arizona DGS 2015 presentation - Using LEAN to Cut Fat in Government ITBy Khursheed MallickTRANSCRIPT
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May 15, 2015
IMPLEMENTING
LEAN
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Today
Customers are integral part of the process
Happy Customers
Satisfied Executive Leadership Team at ADEQ
A very engaged Development Team
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Yesterday
Critical app for self-funded agency ~ 4 years to implement All or nothing release
Chaos 8 AM meetings for Executive Leadership
everyday Bugs or new requirements need to fix NOW Bugs growing faster than their resolution Management & Development team stressed
Has evolved over 15 years Band-Aid approach - Technical Debt Bugs growing faster than their resolution Siloed teams BAs, Developers, QAs Lack of collaboration & communication
One bug resolved per week More than 250 bugs in the backlog Development Team totally stressed Perception of Development unit Black Hole
RICS AZURITEhttp://docs.oracle.com/cd/A87860_01/doc/server.817/a76992/ch3_eval.htm
Unhappy and disengaged Customers
Unsatisfied Executive Leadership Team at ADEQ
A very angry and stressed Development Team
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What Changed?
We adopted LEAN
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Sowhat do we mean by Adopted LEAN
Maximizing Customer Value and Minimizing Waste through Continuous Improvement
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So how are we implementing Continuous Improvement?
Kanban Agile
SCRUM Agile
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KANBAN Agile
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KANBAN Agile Deeper dive
Limited Work in Progress (WIP)
Efficiency Rate
Waste
Pink Tickets
High Priority Stories
Generate Waste
Team members hate them but they must be done
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KANBAN Agile Deeper Dive
Standard Work for each lane
Explicit Entry and Exit Rules for each lane
Notice the magnets each magnet represents a team member
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KANBAN Agile - Ceremonies
Daily Standup
Weekly Backlog Grooming
Weekly Sizing & Planning
Bi-weekly Retrospective
(DO & ACT)
(PLAN)
(CHECK)
(PLAN)
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KANBAN Agile Continuous Improvement
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Okay, IT is Happy
So What does this mean to the Agency?
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To protect and
enhance public
health and the
environment in
arizona
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Maximizing Customer Value and Minimizing Waste through
Continuous Improvement
What is Customer Value?
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This is Customer Value
Over 40% reduction in the average total cost to industry for individual groundwater protection permits (hourly fee has remained the same but the total number of ADEQ hours has gone down)
Over 60% reduction in the average permitting timelines for the most complex permits that industry needs
Over 25% reduction in the Vehicle Emissions Inspection fees in Maricopa County
Over 50% reduction in the average time required to return facilities to compliance
Over 70% reduction in the average time to retrieve public records
Closed 2 State Superfund Sites in the last 2 years (0 closures in the previous 15+ years)
More than doubled the number of state-led underground storage tank clean-ups (as compared to 2011)
Responsible for 53% of the improvement projects listed in the 2013 Government Transformation Office Report
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Resources you can use
Get helpits free. Call at (602) 364-0773 or e-mail at [email protected]
Or contact us at ADEQ Buck Forst at [email protected]
Gregory Dyke at [email protected]
Khursheed Mallick at [email protected]