arkansas community and technical college workshop november 2, 2010 the front door: show them that we...

Arkansas Community and Technical College Workshop November 2,

2010

The Front Door: Show Them That We Care

Michael Poindexter, Vice PresidentStudent Services, Sacramento City College

Perceptions of Community College Students

• Need direction• Disconnected• Lost• Scared• Hassled • False assumptions by staff• Long lines• No one cares

Center for Community College Student Engagement

Why We Care• They choose us• They show up• They survive the enrollment process• They want something from us• Students and staff have a mutual

engagement in learning

Who Are Your Students?

• 18-24 years old

• Underprepared

• Unemployed

• Recently lost job

• Homeless

• Hungry

• Graduates, 2-yr university

• Upgrading skills


Culture of Evidence

•Dig Deep…Dig Deeper

• CCSSE• Satisfaction Surveys• Quantitative Data

• Dialogue

• Where you are losing students

• Confusing processes

• Who should be involved in helping

• Target populations


One College’s Story: Small Group Exercise

• What do you see from these data?

• What story might the data be telling you?

• Based on these data, what else would you like to know?

• What additional data do you need to move forward?

• How might you in your current role, work with these data to inform improvement efforts?

• What are the priorities for your college leadership to address, and why?


One College’s Story• Communication Lacking

• Disconnected, Lost, Scared

• Physical Barriers

• Stand Alone Services

• Crowded Hallways

• Long Waiting Lines

• Systemic BarriersCenter for Community College Student Engagement

Intentional Matriculation Pathway


Service Delivery Integration


Welcoming Environment

Increased Access to Services

Financial Aid / Registration LaboratoryFinancial Aid / Registration Laboratory

Personal Connections

Training

Financial Aid / Registration LaboratoryFinancial Aid / Registration Laboratory

Front Door Communication

• Improve Communication Pipeline• Good Customer Service • Multiple Exposure to Information• Easy Access to Staff • Mandatory processes • Identify the Right Messages


Strategic Communication


SOS: Students Obtaining Success Programs

SOS Welcome Back to SCC!

SOS You’ve Have to Pay to Stay

SOS It’s Not Over In October/Stay til May

SOS What’s Next/Advising Week

SOS Register NOW - Get the Classes You Want


SOS: Welcome Back to SCC!

Request participation in SOS retention activity to: Staff, Faculty and Administrators


SOS: You Have to Pay to Stay


SACRAMENTO CITY SACRAMENTO CITY COLLEGECOLLEGE

1. Drop by the tables in Rodda North and the Quad

2. Get a tutor3. Talk to your instructor4. See a counselor

We’re here to help!


Drop by the tables in the Quad on February 23-25th (Monday, Tuesday, Wednesday) from 9:00 AM to 1:00 PM! There will be staff ready to assist you with whatever you need.Get a tutor. Tutorial services are available all over campus. Tutors will assist you with assignments and study. Talk to your instructor! Don’t wait any longer—let your instructor know the challenges you are facing in class. Your instructors are available before and after class and during office hours to talk with you.

See a Counselor. Make an appointment by calling 558-2204 or just drop-in!

We’re here to help you!

You deserve to achieve your dreams…Stay ‘til May!

Stay ‘til May!

Feeling drowned by school? Need a life preserver?


SOSStudents Obtaining Success

SOS: What’s Next/Advising Week

• Priority 1 Registration for Spring 2010 Begins Dec. 1st

• We are here to support you! Follow these steps to success: √ Meet with a counselor before you

register√ Complete your supplemental

application√ Apply for a BOG fee waiver if you did

not do so during the summer or fall√ Go to the Financial Aid Office for

information about financial assistance

√ Go to the Registration/Financial Aid assistance√ Pick up a Student Support Services

Flyer from Admissions and Records√ Go to an Office with an S.O.S. flag

to get answers to your questions.

• Go to the Counseling Center if you have questions about your major, GE requirements, and transferring, make an appointment with a counselor (916) 558-2204 or go to Rodda North Room 147.


SOS: Register NOW – Get the Classes You Want


Future SOS Programs

• SOS - Civility• SOS – R2T4

S.O.S.


Planning Form NAME OF PROJECT: So How Am I Doing? (TBD) KEY STRATEGY/ ENABLING OBJECTIVE: INCREASING SUCCESS BY GIVING EARLY FEEDBACK DURING THE FIRST THREE WEEKS OF SCHOOL. (TBD)

Implementation Schedule/ Time Table GOAL(S) OF NEW PROJECT:

TARGET:

a. TASK (STEPS TO ACCOMPLISH GOAL):

COMPLETION DATE(TBD)

RESPONSIBILITY (IDENTIFY OTHER PARTICIPANTS):

BUDGET:

EVALUATION/ CONTROL:

Planning Form NAME OF PROJECT: So How Am I Doing? (TBD) KEY STRATEGY/ ENABLING OBJECTIVE: INCREASING SUCCESS BY GIVING EARLY FEEDBACK DURING THE FIRST THREE WEEKS OF SCHOOL. (TBD)

Implementation Schedule/ Time Table GOAL(S) OF NEW PROJECT:

TARGET:

a. TASK (STEPS TO ACCOMPLISH GOAL):

COMPLETION DATE(TBD)

RESPONSIBILITY (IDENTIFY OTHER PARTICIPANTS):

BUDGET:

EVALUATION/ CONTROL:


CARE

IT’S NOT JUST A 4-LETTER WORD


One College’s Story: Select Data for Case Study

Some Front Door Data• Less than 25% of full-time students report having

participated in an Orientation Program or Course at the college.

• Students report their satisfaction with Academic & Financial Aid Advising was significantly lower than like-size peer institutions.

• On a percentage basis, fewer students were submitting a FASFA compared to like-size peer institutions

• Increases in Financial Aid Applications had not kept pace with enrollment growth


One College’s Story: Select Data for Case Study

Some Additional Engagement Data• 85 % of all students never participate in college-

sponsored activities.• 61 % of students, compared to over 70% of those at

like-sized peer institutions, responded that the college provided the support they needed to help them succeed at the college.

• Less than 30% of students spend more than 30 hours a week working for pay, compared to 41% for similar schools.

• Over 28% of students report working for pay for 5 or less hours per week compared to 21% for similar schools.


Student Survey Responses

Frequency of Use Importance of Service

Very Imp.

Very Often

Rarely Not Imp.


arkansas community and technical college workshop november 2, 2010 the front door: show them that we...

Documents

college leadership

arkansas community

technical college workshop

additional data

staff mandatory processes

informationeasy access

sos youve

vice presidentstudent