artefacts of slt
TRANSCRIPT
ArtefactsGROUP NO 4DSC
Content What are the artefacts Introduction to SLT SLT logo Vision Mission Values Office layout and Seating pattern Service categories of SLT Subsidiaries of SLT Conclusion References
What are the artefacts?Organizational culture
Visible Hidden
Artefacts Symbols & Slogans Ritual & Ceremonies Stories
Introduction to SLT Has a history of 150 years In 1991
become a Corporation In 1997
Company was privatized Government of Sri Lanka – 49.5% Global telecommunication Holdings – 44.8%
It has 6 million customer base It provides
ICT facilities Services in voice, Services in Data, Services in broadband, Services in wholesale,
Services in enterprises, Services in TV, Services in broadband
SLT logo S-stroke – Sri Lanka Telecom always being up to date The seven spheres
Firstly it forms letter “L” and “T” Secondly symbolizes the seven brand values of SLT
The top four spheres or dots represents the customer care platform of the company
1. Service excellence2. Total customer care3. Total quality management4. Continuous improvement to reach new heights
The bottom three spheres represents the technology platform of the company
1. Forefront of technology2. Building a state-of-the-art network for the future3. Serving the nation (with island wide reach),for today and
tomorrow
Vision and Mission
Vision“ All Sri Lankans seamlessly connected with world-class information, communication and entertainment services.”
Mission“Your trusted and proven partner for innovative and exciting communication experiences delivered with passion, quality and commitment.”
Values1. Customer caring
We put our customers at the center of everything we do2. Trustworthy
We are true to our promises3. Innovative
We continuously invent new opportunities through creative thinking4. Responsive
We are ready to listen and act promptly5. Teamwork
We are one team with a common purpose to achieve common goals6. Excellence
We are committed to exceptional performance7. Result Driven
We are committed to enhancing shareholder value
Office layout and Seating pattern There are two types of branches
1. SLT main branches2. Teleshop branches
There are 4 departments in SLT main branch1. OPMC2. DGM3. Transmission4. Switching
Theme color is blue and white Seating pattern
Uniform of SLT
Peo TV T-shirt Megaline T-shirt Broadband T-shirt
SLT customer promise Customer centered organization SLT services can be categorized into 3 type
Megaline Broadband Peo TV
National Backbone Network (NBN) Life cycle mapping
Interest & Investment in career development Work force management handbook Concept of “One Voice, One Country” Employee equality and well diversified workforce Scholarship programs
Contribution to the environment
i – Sri Lanka and NGN project Amuthuma magazine Reduction of carbon footprint Appointing energy management committee and the
implementation of energy conservation week
Conclusion
Reference www.slt.lk www.slt.lk/about-us/profile/vision-mission-and-value www.Practical-management.com/Organization-Development/Organiz
ation-Culture.html