asa online update guide - myasainfo · the asa network installation guide or asa data sharing...

Version: 2.4

07.03.2014

ASA Online Update Guide

For ASA users

ASA Online Update_2.4_EN.docx © 2014 LexCom Informationssysteme and its affiliates of 14


CONTENTS

1 Purpose of this document and target group .................................................................................... 3

2 Setup for ASA Online Update .......................................................................................................... 3

2.1 Options for downloading/sharing online update files .............................................................. 3

2.2 Download update files via Internet (Default) ........................................................................... 4

2.3 Proxy authentication (option for proxy server users) .............................................................. 4

3 Share downloaded update files within LAN (Option) ....................................................................... 5

4 Online Update Process .................................................................................................................... 6

4.1 Automatic Update .................................................................................................................... 6

4.2 Steps For Manual Update ....................................................................................................... 8

4.3 Disable Automatic Online Update ......................................................................................... 12

5 FAQ ................................................................................................................................................ 13

6 About .............................................................................................................................................. 14



1 PURPOSE OF THIS DOCUMENT AND TARGET GROUP

This document describes the ASA Online Update function for standalone ASA installations

and the ASA administrative (admin) client used in ASA network installations or ASA data

sharing installations.

Note for administrative clients: The online update setup and process are the same as in the

standalone ASA installation (for the information about administrative clients, please refer to

the ASA Network Installation Guide or ASA Data Sharing Installation Guide).

Target Group: All 1st level help desk providers for the ASA application.

ASA version: 1.7.5

2 SETUP FOR ASA ONLINE UPDATE

By default, ASA automatically starts up online update once a week. The ASA online update

is a separate process. Therefore, ASA remains accessible during the update process.

2.1 OPTIONS FOR DOWNLOADING/SHARING ONLINE UPDATE FILES

The online update process starts by first downloading files from the LexCom server via

Internet (Default), and then carries out an update. In case you have several ASA installations

in your network, the heavy network traffic caused by each ASA downloading files via Internet

can be avoided by sharing the update files which are downloaded by one ASA installation in

your LAN (Option).

Default: ASA downloads update

files via Internet.

LexCom server

ASA

Option: One of the ASA installations runs the

default ASA online update. Then the files are

shared within the LAN.

LexCom server

LAN

Download

update file(s)

via Internet

1. Download

update file(s)

via Internet

2. Copy update file(s)

to a shared folder

3. Copy update

file(s) from shared

folder



2.2 DOWNLOAD UPDATE FILES VIA INTERNET (DEFAULT)

The first step of an online update is to download the required file(s). These update files can

contain data and/or program updates. These can be downloaded from a server at LexCom.

The following sites must be trusted site in the network (as HTTP and HTTPS):

Domain: update1.lex-com.net

Domain: www.myasainfo.com

Domain: fgst.lex-com.net

Port: 80 / 443

Note: The files which are downloaded are executables (except for ADD-ON data) therefore

problems may arise with anti-virus software.

Note for ASA ADD-ON users: To download country specific data, you need to register with

your account data in ASA.

2.3 PROXY AUTHENTICATION (OPTION FOR PROXY SERVER USERS)

If you have a proxy server in your network, you can enter the appropriate authentication data

(username and password) to access the internet from ASA.

Step 1 Explanation

In ASA, select the File Setup…

menu item to open the ASA

Configuration Utility window.

Click the Common 2 tab, click the

Update configuration button.



Step 2

Select Internet (default) and then

input the Username and Password

for the proxy server.

Click the OK button to save and

close the Update configuration

window, then click the OK button to

save and close ASA

Configuration Utility window.

3 SHARE DOWNLOADED UPDATE FILES WITHIN LAN (OPTION)

Downloaded update file(s) can be shared, making it unnecessary for each ASA user in a

network (LAN) to download the update file(s) from the internet.

Note for administrative clients: Update files will be downloaded to the client PC.

Step 1 (File share server) Explanation

Create and share a folder for the update files. Copy the downloaded files from

MMC\ASA\Mxx\UPDATE folder to the shared folder.

Note: Please do not share ASA’s update (MMC\ASA\Mxx\UPDATE) folder itself.

Step 2

Map the shared server

UPDATE folder to a network

drive.



Step 3

In ASA, select the File

Setup… menu item to open the

ASA Configuration Utility

window.

Click the Common 2 tab, click

the Update configuration

button.

Step 4

Select LAN and then click the

Browse button to specify the

shared folder for update files.

Click the OK button to save and

close the Update

configuration window, then

click the OK button to save and

close ASA Configuration

Utility window.

4 ONLINE UPDATE PROCESS

4.1 AUTOMATIC UPDATE

Once a week (daily if you use ADD-ONs), ASA runs the Online Update at the start of ASA,

unless the automatic Online Update has been disabled. ASA is usable during update. Please

restart ASA when asked to do so in order to use the latest data.



Step 1 Explanation

When ASA starts, ASA

checks whether it is time to

look for a new update. If

the appropriate interval of

time has elapsed it starts

the online update process.

Step 2

After all of the appropriate

files have been

downloaded, the data

update begins.

Step 3

After the update has been

successfully completed

you will be prompted to

restart ASA in order to

access the latest data.



Step 4

The new ASA update level

is displayed at the bottom.

4.2 STEPS FOR MANUAL UPDATE

Step 1 Explanation

To start the update

process manually, click the

Data Online Update…

menu item.



Step 2

Unless the automatic

Online Update is disabled,

a message is displayed.

Click the OK button.

Step 3 (Option: clear old update files)

If you want to delete old

update files, click the

Reset button.



Step 4 (Option: clear old update files and check for updates)

Click the Yes button to

delete all the files in list,

then the online update

process is started.

To cancel the deletion

process, click the No

button.

Step 5a: no updates available

The update program looks

for updates via Internet or

shared folder depending

on your configuration

settings.

If there are no new update

files available, Mitsubishi

ASA – Download status

screen is closed and the

message “There is no

update available.” is

displayed.

Click the OK button to

close the message

window.



Step 5b: updates available

If, however, one or more

updates were found on the

server, they are

downloaded to your local

UPDATE folder.

Note: depending on the

size of the update file and

speed of the Internet

connection, this can take

from a few seconds to a

few minutes.

Step 6

Once the update files have

been downloaded, the

data will be updated.

Step 7

After the update has been

successfully completed

you will be prompted to

restart ASA in order to

access the latest data.



4.3 DISABLE AUTOMATIC ONLINE UPDATE

Step 1 Explanation

In ASA, select the File

Setup… menu item to

open the ASA

Configuration Utility

window.

Click Common 2 tab, then

click on the Update

configuration button.

Step 2

Check Disable automatic

Online Update.

Click the OK button to

save and close the Update

configuration window,

then click the OK button to

save and close ASA

Configuration Utility

window.



5 FAQ

No.1 “How can I check my ASA version and data update level?”

Possible causes/

Explanation

Click menu item Help Info about ASA.

Or check the bottom right corner of your ASA window.

No. 2 “My ASA is not up to date, but online update returns "No updates!" message.

And update is configured to “LAN””.

Case 1: Possible

causes/

Explanation

Update file(s) are not available in the shared folder.

Note: when your ASA update level is 16, you need update file with level

17 (asacmxxe017.exe). Even if the update file asacmxxe018.exe is

available but not an asacmxxe017.exe, ASA returns "No update".

Countermeasures

Case 1 If you or someone in the network downloaded update file(s) from the

Internet, copy them to the shared folder.

Or

Refer to Chapter 2: Change update configuration to download update

file(s) from LexCom server via the Internet.

Case 2: Possible

causes/

Explanation

The wrong folder was specified in the configuration.



Countermeasures

Case 2 Refer to Chapter 2: check and update online configuration

No. 3 “I get a ticket error 645.”

Possible causes/

Explanation

You must update your browser with the latest security certificates. Please

carry out a Microsoft Windows update.

6 ABOUT

LexCom GmbH’s systems are in a state of permanent development. For this reason

changes can be made at any time to the scope of delivery with regard to design, equipment

and technical specifications. No legal commitment is therefore implied by the details,

illustrations and descriptions in this document.

ASA communicates with order systems, among others. All follow-on costs occasioned by an

order process, such as for the transfer of data, will not be borne by LexCom. LexCom

accepts no responsibility for any costs incurred as a result of setting up and running the

Internet connection. LexCom gives no guarantee that the data administered in ASA are

correct and accepts no liability on this account. Associated follow-on costs will also not be

accepted.

asa online update guide - myasainfo · the asa network installation guide or asa data sharing...

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