ASEAN Conference on Promoting Social Accountability

in Public Service

November 14 – 15, 2012New World Hotel, Makati City, Philippines

Organized by the Philippine Civil Service Commission

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Conference Proceedings

A. Welcome Remarks

Philippine Civil Service Commission Chairman Francisco T. Duque III welcomed the delegates of participating countries during the Conference’s opening last 14 November 2012.

In his welcome remarks, Chairman Duque reiterated the need to come up with a mechanism to combat the two fundamental threats to the construction of good governance and the rule of law in the developing world: corruption and clientelism. He explained that both phenomena refer to the use of public office for private gain and their impact goes far beyond the simple diversion of funds.

Chairman Duque also urged participants to keep an open mind and learn from each country’s best social accountability practices. He said he is looking forward to learning more on ASEAN initiatives on participatory budgeting, social audits, citizen report cards, and community score cards, which involve citizen participation as the oversight.

B. Presentation of Country Papers

1) Philippine Presentation by Director IV Victoria F. EsberOffice for Strategy ManagementPhilippine Civil Service Commission

The presentation highlights the country’s partnerships with civil society organizations which continue to be pivotal in bringing about client or people involvement and in shaping the future of government service. Through collaborative efforts, government, civil society organizations (CSOs) and the people will hopefully contribute to a better understanding of opportunities for improved public service delivery and eventually elevate the image of civil servants as persons of action and integrity.

2) Brunei Darussalam’s Presentation by Acting Director Mohammad Sunadi-BuntarResearch and Planning, Public Service Department

Innovation, accountability, recognition of public servant’s accountability particularly among young public servants are some of the mechanisms adopted by Brunei Darussalam in promoting participative governance.

Director Sunadi-Buntar emphasized that public service engagement deepens citizen’s stake in the country, giving citizens the opportunity to own policies that affect their daily lives.

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3) Cambodia’s Presentation by Deputy Director Pich VicheakunthyDepartment of Employment, Research and Training

The presenter underscored Cambodia’s numerous mechanisms to examine/evaluate the actions of public servants. The report also underscored that giving the public various avenues to participate in governance is a key towards strengthening social accountability.

4) Indonesia’s Presentation by Ms. Julia Leli KurniatriHead of the Pension Division, NCSA Regional Office VII, Palembang

The People Participation initiative of Indonesia shows the level commitment of the government in involving the citizenry in every aspect of governance. Some of the critical aspects cited were: (1) allowing NGOs to participate in assessing service performances, (2) involving people in organizing public services, (3) getting the public’s pulse in the development of government policies on public service, and (4) stipulating people satisfactory indexes.

5) Lao PDR Presentation by Mr. Soulivanh OntavongChief of Division, Division of Organization DevelopmentMinistry of Home Affairs

Government opening up by giving mass organizations an important role in representing the voice and interests of the different sectors in all levels of decision and policy-making is the focus of the Laos presentation. Laos reached a milestone in the aspect of participative governance. For the first time in its history, the government has invited independent civil society organizations to work with it and encouraged the organization of provincial consultations with various societal groups.

6) Malaysia Presentation by Ms. Idatul Farita Binti Mohamad TohaPrincipal Assistant Director, Public Service Department of Malaysia

The presenter shared that Malaysia has reached a defining moment in its development path as they opted to engage civil society groups in formulating the country’s public policy and government transformation. It was emphasized that the involvement of civil society is not just consultative; the government allowed civil society groups to participate in planning the national budget, reviewing education system and reviewing public service remuneration policy.

7) Myanmar Presentation by Mr. Wai MyintCivil Service Selection and Training Department, Union Civil Service Board

Myanmar has witnessed a number of promising positive changes and series of reforms. Most notable are the government’s initiatives towards fulfilling the

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clamor of its citizens as it focuses on the development of people-centered policies as the core of its transition towards democracy.

8) Philippine Presentation by Ms. Pura C. Sumangil Chairperson, Concerned Citizens of Abra for Good Government (CCAGG)

CCAGG underscored that people deprived of participation in governance work especially in programs that deeply affect their lives will strive to have their voices heard. The organization’s experiences for the past years show that an empowered and vigilant citizenry is critical in fostering transparent and accountable system of government.

9) Philippine Presentation by Mr. Rechie J. Tugawin Program Associate, Government Watch (G-Watch)

Government Watch (G-Watch) has become a model of citizen engagement with the government -- opening up an opportunity for citizens to become part of the solution that will reform and restructure government processes towards good governance.

Since 2000, G-Watch has specialized in the application of the social accountability approach in expenditure tracking and in monitoring government agencies’ program implementation. It has developed and tested monitoring tools in four agencies, namely the DepEd, DPWH, DOH, and DSWD. It is also developing a G-Watch monitoring tool for the monitoring of the budget process of the Commission on Elections (Comelec).

Most notable among G-Watch’s initiatives of late is Bayanihang Eskwela, a collaborative public-private sector program involving the Department of Public Works and Highways (DPWH), Department of Education (DepEd), Office of the Ombudsman (OMB), Boy Scouts of the Philippines (BSP) and G-Watch, with support from the Rule of Law Effectiveness Project of the US Agency for International Development (RoLE-USAID). Bayanihang Eskwela aims to ensure quality school buildings for public school children through preventing corruption in school building construction programs. It has established benchmarks in the performance of the DepED and DPWH and demonstrated success in making contractors more responsive to clients’ needs. It also empowered local communities in checking the delivery of public services most especially, school buildings.

10)Singapore Presentation by Mr. John LimAssistant Director, Transformation Office

The presentation of Singapore focused on the importance of engaging citizens in the drafting of government policies. Public policy and service outcomes are put in place to meet citizen’s aspirations. In knowing that they

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have something at stake, the people’s sense of engagement and ownership is strengthened.

11)Thailand Presentation Dr. Maka PhoochindaSenior Professional LevelOffice of the Civil Service Commission

As the presenter discussed, Thailand has put in place several mechanisms to improve its public service delivery for the benefit of its citizens as well as enhancing society’s well being. Some of the programs put in place are: results-based management system, efficient and cost-effective management; improvement of the public sector’s participation in policy-making; and responsiveness to the citizens’ needs.

C. Study Visits

The second day of the conference was dedicated to a study visit to give delegates the chance to observe first-hand the best practices of the Philippines in terms of public service delivery.

Delegates visited the Department of Trade and Industry Regional Office No. 3 and the Department of Foreign Affairs – Clark Satellite Office, both recipients of the Citizen Satisfaction Center-Seal of Excellence. The Seal of Excellence, in a nutshell, is a stamp of approval given to government offices for their display of excellence in the delivery of services to the public and for its strict adherence to the provisions of Republic Act No. 8495 or the Anti-Red Tape Act of 2007 or ARTA.

But how does the PCSC gauge the effectiveness of public service delivery? One of the evaluation mechanisms developed is the Report Card Survey or RCS. Using a questionnaire and checklist as tools, researchers rate the agency in terms of compliance with the requirements of ARTA, such as the presence of Citizen’s Charter, anti-fixer campaign materials, and help desks as well as the implementation of the “No Noon Break” policy and use of readable IDs and/or nameplates.

Those who obtain an excellent or a rating of 90% are given the Client Satisfaction Center’s Seal of Excellence. The Seal of Excellence is symbolized by a wall-mountable glass seal that bears the CSC Seal of Excellence Award symbol, along with a cash reward that the agencies can use for the purchase of equipment and/or other materials and services that will further help them improve their delivery of frontline services.

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1) Department of Trade and Industry Regional Office No. 3

During the study tour in DTI’s Regional Office in Central Luzon, participants got the opportunity to observe frontline service delivery in the release of business name, intellectual property registration and contractor’s accreditation. Also noted was the office’s Citizen’s Charter posted at the entrance of the office.

2) Department of Foreign Affairs Consular Office No. 3

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With a rating of 90.90% in the Report Card Survey, the Department of Foreign Affairs-Clark Satellite Office is a model in effective and efficient frontline services. The Clark Satellite Office is one of the 11 consular offices opened in shopping malls around the country to bring DFA’s services closer to the people.

DFA personnel explained to delegates that the office processes passport applications from 10 a.m. to 8 p.m., Mondays to Saturdays, and is open half-days on Sundays to allow applicants to claim passports. One of the notable initiatives being implemented by DFA is the shortening of the releasing time of passports from 31 days to 14 days for regular processing, and that appointment waiting time for passports was also significantly reduced from 75 days to only seven (7) days.

D. Integration of the Presentations

The 11 presentations made by the delegates provided a wealth of information on their respective experiences in promoting social accountability. Areas of convergence were noted and have been spelled out in the following key guiding principles of social accountability in the public sector as well as key concepts that can provide the anchor for social accountability.

Key “Guiding Principles”* of Social Accountability (SA) in the Public Sector

*’Principles’ were culled from the Paper Submissions and Presentations of ASEAN Delegates

1) Citizens and citizen organizations/association must be active stakeholders in exercising their rights to be recognized, empowered, and enabled to participate effectively in governance.

2) Government must be transparent and held accountable for its actions by efficiently and effectively linking governance structures and public service delivery systems with social accountability mechanisms.

3) Partnerships between public sector and civil society must be complementary and strengthened.

4) Public resources must support social accountability thrusts, mechanisms, and programs/projects.

5) Public sector workforce (civil servants) competencies and capacities must be developed and improved to respond competently and comprehensively to social accountability engagement needs.

6) Information and communications technology (ICT) use must be optimized in the development and deployment of social accountability strategies and mechanisms.

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7) Social accountability approaches, methodologies, processes, procedures must be defined, developed, practiced and shared across public sector organizations.

8) Public sector organizational development and alignment mechanisms with social accountability principles, processes, and practices must be ensured.

9) Culture building for social accountability across public sector and civil society organizations need to be institutionalized.

Elements* of an Evolving ASEAN Framework for Social Accountability (SA) in the Public Sector

*Elements (focus areas) were culled from the Paper Submissions and Presentations of ASEAN Delegates

A. The ASEAN Social Accountability Community

1. Citizen/Customers and Citizenship2. Leaders and Leadership3. Civil Society Organizations and Partnership

B. The ASEAN Social Accountability Resource

1. Finance/Budget/Resource Mobilization and Management2. Human Capital/Workforce Development3. ICT and Information Management

C. The ASEAN Social Accountability Enabling Environment

1. Approaches/Methodologies/Processes/Procedures2. Organizational Development and Alignment3. Culture Building

Key Concepts Related to Social Accountability: Democracy and citizenship Empowerment Participatory development Civil society Rights Transparency/anti-corruption Decentralization and public sector reforms

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Integration / Synthesis Framework for the ASEAN Conference on Promoting Social Accountability in Public Service

SA Development StrategiesSA Development Situation

SA Development Results

Citizens

Finance / Budget /

Resources

LeadershipPartnership

and Networks

Culture Building and Change

Organizational Development and

Alignment

Information and Use of ICTHuman Capital

Development

Approaches / Methods / Tools /

Processes / Procedures

Social Accountability and Transparency of Public Sector Organizations

[Public Engagement]

Social Accountability Roles and Functions

of Civil Society Organizations

[Citizen Engagement]

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E. Closing Rites

In the event’s closing rites, PCSC Commissioner Robert S. Martinez expressed that it is the Philippine Civil Service’s hope that the Conference on Promoting Social Accountability in Public Service has served its purpose of strengthening the ties between ASEAN countries to effectively address fundamental threats to good governance which is corruption and red tape.

The Commissioner cited that with Cambodia’s Citizen Office, Indonesia’s people participation initiative, Myanmar’s people-centered governance, Thailand’s engaged governance culture, and Malaysia’s civil society engagement, plus the Philippines’ report card survey, social accountability is now clearly ensconced at the center of all governance initiatives as citizens have become every government’s most powerful oversight mechanism.

Meanwhile, a video presentation was prepared to serve as the recap of what transpired during the two-day conference shown during the closing dinner.

The video showed the highlights of the presentations of delegates from the Philippines, Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Singapore and Thailand as they delivered their respective country presentations on promoting social accountability. It also showed civil society organizations from the Philippines as they shared insights on how social accountability has helped advance good governance in the country.

Delegates also got to view clips of the Fellowship Night where they enjoyed a night of good food, entertainment, and socialization, and a look and feel of how excellent public service is being done in the Philippines through a field visit at the Department of Trade and Industry Region 3 Office and the Department of Foreign Affairs Consular Office in Angeles City, Pampanga.

Post-Conference Output Integration Plan

The ASEAN Conference on Promoting Social Accountability in Public Service is one of the commitments in the ASEAN Conference on Civil Service Matters (ACCSM) Work Plan 2008 – 2012. The event became a platform for the exchange of information, sharing of ideas and experiences on working with Civil Society Organizations in ensuring transparency and good governance in the implementation of government projects. Thus, the conference helped promote shared responsibility and delineation of roles between government and its constituents in achieving the objectives and targets of various national programs.

In the area of capacity-building for the public sector, the output of the conference as shown in Section D: Integration of the Presentations will be cascaded to the conference participants, which each member-state can compare with its own current relationship with CSOs and practice of social accountability. This will support the identification of gaps and narrowing them through proper intervention.

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The output of the conference can be a springboard for further discussions and publication of best practices, model CSOs, case studies, and actual programs that were actively participated in by CSOs.

Participation

The Conference aimed to gather 43 attendees and 17 members of the Organizing Committee for a total of 60 participants.

Representatives from ASEAN member-states:

Delegates from Brunei Darussalam 1) Mr. Mohammad Sunadi Buntar

Acting Director of Research and PlanningPublic Service Department

2) Ms. Hajah Masba Binti Haj MorniActing Deputy Director

3) Ms. Hajah Masnawati Binti Haji MasriSenior Personnel Officer, Research and Planning Unit

Delegates from Cambodia4) Mr. Ol Ro

Deputy Director, Administrative and Finance Department5) Mr. Pich Vicheakunthy

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Deputy Director of Employment, Study and Research Department

Delegates from Indonesia6) Mr. Yulianus Tandi, SH, M.Si

Head of NCSA Regional Office XI Menado7) Ms. Julia Leli Kurniatri, SH, MH

Head of Pension Division of NCSA Regional Office VII Palembang8) Ms. Rury Citra Diani, SE

Auditor of NCSA Inspectorate

Delegate from Lao PDR9) Mr. Soulivanh Ontavong

Chief of Division, Division of Organization DevelopmentMinistry of Home Affairs

Delegate from Malasysia10)Ms. Idatul Farita Binti Mohamad Toha

Principal Assistant Director, Public Service Department of Malaysia

Delegate from Republic of the Union Myanmar11)Mr. Wai Myint

Civil Service Selection and Training DepartmentUnion Civil Service Board

Delegates from the Philippines12)Ms. Maria Luisa Salonga-Agamata

Director IV, Public Assistance and Information OfficePhilippine Civil Service Commission

13)Ms. Dolores B. BonifacioDirector IV, Commission Secretariat and Liaison OfficePhilippine Civil Service Commission

14)Mr. Rodolfo B. EncajonadoRegional Director for Region VI Philippine Civil Service Commission

15)Mr. Fernando M. PorioRegional Director for Cordillera Administrative Region Philippine Civil Service Commission

16)Ms. Grace R. Belgado-SaquetonRegional Director for Region XII

17)Mr. Fernando O. MendozaDirector III, Office for Strategy ManagementPhilippine Civil Service Commission

18)Mr. Ariel V. VillanuevaDirector III, Office of the CommissionerPhilippine Civil Service Commission

Delegate from Singapore19)Mr. John Lim

Assistant Director Transformation Office

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Delegates from Thailand20)Dr. Attaporn Rupngam

Senior Professional Legal OfficerBureau of Legal Affairs

21)Dr. Maka PhoochindaSenior Professional LevelOffice of the Civil Service Commission

Representative from Vietnam22)Mr. Nguyen Vu Tu

Vietnamese Ambassador to the Philippines

ASEAN Secretariat23)Ms. Alicia Bala

Deputy Secretary General for ASEAN Socio-Cultural Community

ASEAN Philippines 24)Mr. Alfonso A. Ver

Executive DirectorOffice of Personnel and Administrative Services

25)Mr. Julius Caesar A. FloresDirector for ASCCOffice of ASEAN Affairs

26)Mr. Edward C. YuloSpecial AssistantOffice of the Special Assistant, Office of the Undersecretary for Administration

Plenary Speakers27)Ms. Victoria F. Esber

Director IV, Office for Strategy ManagementPhilippine Civil Service Commission

28)Ms. Pura C. SumangilChairperson, Concerned Citizens of Abra For Good Government (CCAGG)

29)Mr. Rechie J. TugawinTraining Officer and Program Associate, Government Watch (G-Watch)

30)Mr. Francisco T. Duque IIIChairman, Philippine Civil Service Commission

31)Mr. Robert S. MartinezCommissioner, Philippine Civil Service Commission

Guests in the Plenary Session Mr. Rabindranath P. Quilala – ARTA-RCS Program Manager, Civil Service

Commission Mr. Gegi Irong – Consultant, Multi-Sector Advisory Council for Civil Service

Commission Ms. Encarnacion Esmino – State Auditor, Commission on Audit Mr. Rolando Acosta – Assistant Secretary for Administration and Human

Resource Development, Department of the Interior and Local Government Atty. Hilario Favila Jr. – Resident Ombudsman, Office of the Ombudsman

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Ms. Jennifer Ginete – Programme Assistant, United Nations Development Programme

Ms. Amita O. Legaspi – Senior Reporter, GMA News Online

Conference Secretariat1) Ms. Victoria F. Esber – Overall Conference Manager2) Mr. Fernando O. Mendoza – Assistant Conference Manager3) Mr. Nel Sherwin A. Carnetes – Program Committee Chairman4) Ms. Vilma C. Ferreras – Program Committee Member5) Mr. Medardo G. Dupale – Chief Protocol Officer6) Ms. Margreta L. Medina – Registration and Reception Committee Chairperson7) Ms. Lilibelle DC. Salvacion – Registration and Reception Committee Member8) Ms. Ma. Theresa C. Fernandez – Learning Management, Documentation, and

Communications Committee Chairperson9) Mr. Francis Adrian Comendador – Learning Management, Documentation,

and Communications Committee Member10)Ms. Ethel Montemayor – Learning Management, Documentation, and

Communications Committee Member11)Ms. Giselle Guevarra – Learning Management, Documentation, and

Communications Committee Member12)Mr. Jessie M. Panlilio – Photographer 13)Mr. Krisjuper Andreo Punsalan - Photographer14)Mr. Sam V. Manglicmot – In-charge of Transportation and Security15)Mr. Dulcisimo P. Tabirao Jr. – Equipment and Supplies Officer

Protocol Officers16)For Brunei – Ms. Claudine Veronica M. Babelonia17)For Cambodia – Ms. Maria Edelita G. Hernandez18)For Indonesia – Ms. Lolita E. Ceralvo19)For Lao PDR – Ms. Menilda C. Atanacio20)For Malaysia – Ms. Agustina F. Peñalos21)For Myanmar – Ms. Sheryl D. Simeon22)For Philippines – Ms. Cristina P. Buenaventura23)For Singapore – Mr. Roel S. Espera24)For Thailand – Mr. Jeffrey S. Siy

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Program

ASEAN Conference on Promoting Social Accountability in Public ServiceManila, Philippines

Program of Activities

November 13, 2012 (Tuesday)ARRIVAL OF DELEGATES

November 14, 2012 (Wednesday)DAY 1 OF CONFERENCE

Venue: Ballroom of New World Hotel Attire: Business attire

Time Activity7.30 – 8.30 AM Registration8.30 – 9.00 AM Opening Ceremonies:

Welcome RemarksMr. Francisco T. Duque III, MD, MScChairmanPhilippine Civil Service Commission

Introduction of Delegates Overview of Activities Photo Opportunities

Master of Ceremonies and Moderator: Attorney Ariel G. RonquilloAssistant Commissioner Philippine Civil Service Commission

9.00 – 9.30 AM Session 1: The ARTA-Report Card Survey as a tool in participatory, accountable, and transparent governance

Presenter: Ms. Victoria F. EsberDirector IV, Office for Strategy Management Philippine Civil Service Commission

Open Forum9.30 – 9.45 AM Coffee Break at Foyer / Lobby of Ballroom9.45 – 11.30 AM Session 2: Country Presentation on Citizens’ Participation in

Governance and Social Accountability 9.45 – 10.15 AM – Brunei Darussalam 10.15 – 10.45 AM – Cambodia 10.45 – 11.15 AM – Indonesia 11.15 – 11.30 NN – Open Forum

11.30 – 12.30 PM Lunch at M2M Restaurant

12.30 – 1.00 PM Session 3: Community of Practice on Citizens’ Participation in

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Governance and Social Accountability

Presenter: Ms. Joy G. AceronDirector, G-Watch Programs Ateneo School of Government

Open Forum1.00 – 2.45 PM Session 4: Country Presentation on Citizens’ Participation in

Governance and Social Accountability 1.00 – 1.30 PM – Laos 1.30 – 2.00 PM – Malaysia 2.00 – 2.30 PM – Myanmar 2.30 – 2.45 PM – Open Forum

2.45 – 3.00 PM Coffee Break at Foyer / Lobby of Ballroom3.00 – 3.30 PM Session 5: Community of Practice on Citizens’ Participation in

Governance and Social Accountability

Presenter:Ms. Pura C. SumangilChairperson Concerned Citizens of Abra for Good Government

Open Forum4.15 – 4.45 PM Session 6: Country Presentation on Citizens’ Participation in

Governance and Social Accountability 3.30 – 4.00 PM – Singapore 4.00 – 4.30 PM – Thailand 4.30 – 4.45 PM – Open Forum

November 14, 2012 (Wednesday)FELLOWSHIP NIGHT

Venue: Ballroom of New World HotelAttire: National Dress 6.30 – 8.30 PM Entrance of delegates

Welcome remarks Toast Dinner and cocktails Cultural presentation by UP Filipiniana Dance Group

Master of Ceremonies: Mr. Rabindranath P. Quilala Program Manager, Office for Strategy ManagementPhilippine Civil Service Commission

November 15, 2012 (Thursday)

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DAY 2 OF CONFERENCE

Venue:AM: Angeles City, PampangaPM: Ballroom of New World Hotel

Attire: Business attire

Time Activity7.30 – 12.00 NN Site visit:

Department of Trade and Industry – Region 3Angeles City, Pampanga

Department of Foreign Affairs Consular Office Marquee Mall, Angeles City, Pampanga

12.00 – 1.00 PM Lunch at Holiday Inn Hotel1.00 – 3.00 PM Travel from Holiday Inn Hotel to New World Hotel3.00 – 3.15 PM Coffee Break at Foyer / Lobby of Ballroom3.15 – 4.00 PM Session 6: Integration Session: Harnessing the Gains from the

Conference4.00 – 5.00 PM Closing Ceremonies:

Overview of upcoming ASEAN activities Exchange of Tokens Response from one of the delegates Closing Remarks Mr. Robert S. Martinez CommissionerPhilippine Civil Service Commission

November 16, 2012 (Friday)DEPARTURE OF DELEGATES

Advisory

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ADVISORY for the ASEAN Conference in Promoting Social Accountability in Public ServiceNovember 14 and 15, 2012, Manila, Philippines

ADMINISTRATIVE ARRANGEMENTS AND BRIEF INFORMATION

1) Organizer

The Philippine Civil Service Commission is the organizer of the ASEAN Conference in Promoting Social Accountability in Public Service.

Office for Strategy Management Philippine Civil Service CommissionConstitution Hills, Batasang Pambansa Complex, Diliman, Quezon CityTelephone Number: (632) 9320236Fax Number: (632) 9317931Email Address: accsm.nov@gmail.com

2) Date and venue

The conference proper is on November 14-15, 2012. Delegates are advised to fiy-in on November 13, Tuesday and fly-out on November 16, Friday.

The conference venue and accommodations are at: New World Hotel Esperanza Street corner Makati Avenue, Ayala Center, Makati City, Philippines+ 632 8116888www.manila.newworldhotels.com

The Secretariat reserved a room for each delegate. Room assignments will be provided during check-in at the hotel. Check-in time starts at 12.00 NN on November 13, 2012.

For international delegates, the Hotel requires Deposit for Incidentals worth $75.00 for items that might be consumed in excess of what is provided by the Organizer.

The amount may be paid either in cash or by providing credit card details upon check-in. The same amount will be refunded upon check-out on November 16, 2012 after verification of the guest’s bill folio.

3) Registration

Delegates are requested to submit their accomplished registration forms to the Secretariat via email.

Delegates will receive their IDs, conference kits, which contain writing materials and the following documents on November 14:

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Program of activities Presentations and country papers Directory

4) Transportation

Airfare is shouldered by the delegate’s organization. The Organizer will provide transfers from the airport to the hotel on November 13 and from the hotel to the airport on November 16.

5) Arrival at the airport

For delegates with international flights and have relayed their flight schedule with the Organizer, the Department of Tourism (DOT) will carry placards indicating the names of the delegates and will welcome the delegates upon their arrival.

The DOT staff will guide the delegates to the immigration, baggage and customs counters and lastly, at the lobby / information counter where they will be met by the CSC protocol officer.

For delegates with international flights, but have not yet relayed their flight schedule to the Organizer, please proceed to the DOT information counter to be guided on the standard procedure for arriving passengers. Since there is no advice on the flight schedule, the delegates may contact the Organizer and wait for the vehicle or go directly to the Hotel.

For delegates with local flights, the protocol officer assigned to the Philippine delegation will welcome the delegates accordingly.

6) Meals

Meals to be provided are as follows:

Nov. 13Tuesday

Nov. 14Wednesday

Nov. 15Thursday

Nov. 16Friday

Breakfast M2M Restaurant

M2M Restaurant

M2M Restaurant

AM Snacks Foyer / Lobby of Ballroom

Packed snacks

Lunch M2M Restaurant

M2M Restaurant

Holiday Inn Hotel

PM Snacks Foyer / Lobby of Ballroom

Foyer / Lobby of Ballroom

Dinner M2M Restaurant

Ballroom Poolside

Cocktails Ballroom*M2M Restaurant is within New World Hotel

7) Protocol Officers

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Each ASEAN member-state is assigned a protocol officer to guide the delegates and assist in their needs:

Brunei Ms. Claudine BabeloniaCambodia Ms. Edel HernandezIndonesia Ms. Lolita CeralvoLao PDR Ms. Menilda AtanacioMalaysia Ms. Augustina PeñalosaMyanmar Ms. Sheryl SimeonPhilippines Ms. Cristina BuenaventuraSingapore Mr. Roel Espera Thailand Mr. Jeffrey Siy

8) Places of interest

New World Hotel is located in Makati City, the Financial Capital of the Philippines. The Hotel is within walking distance to the sprawling Ayala Malls, namely, Greenbelt and Glorietta.

9) For your concerns, please contact:

Mr. Medardo G. Dupale or Ms. Marge L. MedinaOffice for Strategy Management Philippine Civil Service CommissionConstitution Hills, Batasang Pambansa Complex, Diliman, Quezon CityTelephone Number: (632) 9320236Fax Number: (632) 9317931Email Address: accsm.nov@gmail.com

Venue Layout

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BACKDROP / STAGE

Brunei

Singapore

Thailand

Other Guests

Rapporteurs

Malaysia

ASEAN Secretariat

Indonesia

Cambodia

Philippines

Projector Screen

Projector Table

Brunei Cam Ind Lao Mal Myan Phils Sing Thai Viet ASEAN

2

3

4

5

6

7

8

Lao PDR920

21

Myanmar

23

24

25

ASEAN Philippines

26

10

12131516

19

18

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Conference Officers

Protocol Officer for Brunei

PO for Cambodia

PO for Indonesia

PO for Lao PDR

PO for Phils

PO for Malaysia

PO for Myanmar

PO for Singapore

PO for Thailand

Emce Podium

1

14CSC Chairman

22

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Plenary Speakers

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