ask your patient
DESCRIPTION
Net promoter scores and point-of-care surveys.TRANSCRIPT
![Page 1: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/1.jpg)
Patient surveys and consulting services that deliver happier patients. Guaranteed.
![Page 2: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/2.jpg)
Net Promoter Score (“NPS”)• Gold standard for companies that want to
translate customer experience into profitable growth.
• Based on the research showing customers can be segmented into three categories:"1. Promoters"2. Passives"3. Detractors
![Page 3: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/3.jpg)
3
![Page 4: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/4.jpg)
NPS – Three Categories• Promoters (score 9 – 10)
Loyal enthusiasts who will keep buying and refer others, fueling growth
• Passives (score 7 – 8)Satisfied, but unenthusiastic customers who are vulnerable to competitive offerings
• Detractors (score 0 – 6)Unhappy customers who can damage your brand through negative word of mouth
![Page 5: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/5.jpg)
NPS – More Than a Number• NPS = Promoters - Detractors"• Ultimate test for any customer-relationship
metric: "• Does it help the organization tune its growth
engine?"• Does it help employees clarify the job of
delighting customers?"• Does it allow for comparisons of performance
from week to week, month to month?
![Page 6: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/6.jpg)
Kiosk Surveys• Point-of-care
Survey your patients as they check out, or where they receive services
• 10 second survey The fastest, most effective way to learn what your patients think of you
![Page 7: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/7.jpg)
![Page 8: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/8.jpg)
Kiosk Surveys• Place our iPad kiosk at your checkout
station. Our intelligent app surveys patients as they check out (or make their next appointment)
• Survey responses are anonymous so there are no HIPAA worries or expensive and lengthly technology integration issues.
![Page 9: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/9.jpg)
Kiosk SurveysWe ask two simple questions:
1. Net promotor score “Would you recommend us …?”
2. Learning whyBased on the NPS response, we ask a second question to learn why the patient is satisfied or unhappy
![Page 10: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/10.jpg)
10
![Page 11: Ask Your Patient](https://reader034.vdocuments.net/reader034/viewer/2022052601/559584571a28ab9e058b4582/html5/thumbnails/11.jpg)
Reporting Features• Get daily, weekly or monthly email reports
that are easy to read and understand"• Learn where and why you are failing your
patients"• Get actionable insights into how to improve
your patient satisfaction"• Access your reports from your phone,
laptop or desktop anytime, anywhere
11