ask.fm ict coalition 2016 final am · ask.fm has a set of comprehensive content policies to prevent...

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 1

ImplementationQuestionnaireNovember2016



Introduction

Notes/instructionsoncompletingthistemplate• Pleasecompleteallsectionsandallquestionsasfaraspossible• Whereaquestionorsectionisnotapplicable,pleasemarkasN/A• Whereisoverlap–ornochange–toinformationpreviouslysubmittedincompany

statementofcommitments,pleasesimplyenter“refertoself-statement”• URLsorscreenshots(withlinks)areparticularlyusefulinillustratingindividualpoints• Pleaseaddanyadditionalinformation/datarelevanttothesubmissionattheendofthe

appropriatePrinciple1.Nameofthecompanyonwhosebehalfthissubmissionismade:ASK.fm

2.Countryorprimarymarketswhereproducts/servicesareoffered(inEU)towhichthissubmissionappliesPrimarymarketsareBelgium,Denmark,France,Germany,Holland,Italy,Ireland,Latvia,Poland,Portugal,Spain,Sweden,UK.

3.Product(s)orservicesincludedwithinthetermsofthissubmissionASK.fmisaquestionandanswersocialmediasite,allowinguserstobothaskandanswerquestionsofinterestonotherusersprofiles,andtodosoanonymouslyiftheysochoose.TheserviceisavailableondesktopandAppleandAndroidAppsonmobile.



4.Natureofactivity☐ Manufacturersofdesktopandlaptopcomputers,mobilephones,tablets,TVsettopboxesandgamingconsoles ☐ Networkoperatorsandconnectivityproviders☐ OnlinecontentproviderXOnlineserviceprovider☐ Other(pleasespecify):......................................................................

5.Person(s)completingthereportName:AnnieMullinsOBEPosition:AdvisortoASK.fmEmail:[email protected]



Principle1–ContentCommitmentsSignatoriesshould:• Indicateclearlywhereaservicetheyoffermayincludecontentconsiderednottobe

appropriateforchildrenanddisplayprominentlyoptionswhichareavailabletocontrolaccesstothecontent.Thiscouldinclude,whereappropriatefortheservice,toolstomanageaccesstocertaincontent,advicetousersorarecognisedsystemofcontentlabelling.

• DisplayprominentlyandinaneasilyaccessiblelocationtheAcceptableUsePolicy,whichshouldbewrittenineasily-understandablelanguage.

• Stateclearlyanyrelevanttermsofserviceorcommunityguidelines(i.e.howusersareexpectedtobehaveandwhatisnotacceptable)withwhichusergeneratedcontentmustcomply.

• Ensurethatreportingoptionsareintherelevantareasoftheservice.• Providenoticeabouttheconsequencesforusersiftheypostcontentwhichviolates

termsofserviceorcommunityguidelines.• Continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotection

toolsandsolutions.1.Doyouprovideamechanismforconsumerstoprovidefeedback,reportanissueorfileacomplaintabouttheappropriatenessofapieceofcontent?X Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetails:TheASK.fmplatformandmobileapplicationsareequippedwitheasyandsimplereportingtoolstobringtoourattentioncontentandusersthatcontravenetheTermsofUse.Havinginmindouryoungaudience,wehaveputinplacereportingtools,whicharesimpleandmanageablebychildren.

ThereisalsoaSafetyCenterandSupportCenterthatprovideinformationforteens,teachers,parentsandlawenforcementtohelpthemusetheplatformsafelyandresponsibly,offereducativematerialstosupportsaferuse,andseekfurthersupportiftheysowisheasily.See:http://safety.ask.fm/

TheSupportCenteroffersFrequentlyAskedQuestions,mostrecenttopicsandabilitytocontactASK.fmcustomerservicedirectlyandeasily.See:http://support.ask.fm/



2.Doyouofferameansforrestricting/blockingaccesstopotentiallyinappropriatecontentforusersofyourserviceorproduct?X Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetailsofmechanismsinplace:ASK.fmaddressesmisuseoftheplatformbyemployingtwoparallelprocesses.Firstly,weempowereduserstodecide,whichquestionstoanswerandwhatcontenttopublish.Allusershavetheabilitytoturnoffquestionsfromthosewishingtoremainanonymous,blockunwantedusersandreportoffensivecontent.Userreportingtoolsarepresentallacrossofthesite.AllprofileshaveaBlockbutton,whichallowsuserstoexcludeunwantedusersfromaskingthemquestions.Itshouldbenoted,thatASK.fmisapublicplatformandallprofilesarepublicandcanbeviewedotherusersandvisitorsofthesite.ModerationplaysanimportantroleinrestrictingandmanaginginappropriatecontentanduserbehaviourthatviolatestheASK.fmTermsofUse.ASK.fmdeploysacombinationofhumanmoderationandsoftwaretoidentifyoffensivecontent.Inaddition,ASKfmuserscanreportinappropriatecontentandreportsarereviewedwithin24hours.Furthermore,thecompanyreviewsmediacontentuploadedonASK.fmandifdeemedinappropriate,itisremovedonaveragewithin15minutes.TheASK.fmteamofin-houseandoutsourcedmoderatorsiscontinuouslytrainedandmonitoredtobeablerespondappropriatelytovarioususerbehaviorsandcontentontheplatform.3.Doyouprovideanyinformation,educationalresourcesoradviceforusersinanyofthefollowingareas?(tickasmanyasapply)☐Contentclassificationorlabelingguidelines☐XHowtoblockorrestrictaccesstocontent☐XHowtoreportorflagcontentasinappropriate☐Safesearching☐XInformationaboutyourcompany’scontentpolicyinrelationtochildren☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetailsincludingtheformatofanymaterialprovided(video,text,tips,games,FAQs,etc.):ASK.fmprovidesbothtoolsandinformationtoenableuserstoreportcontentandusersandblockingtools.ASK.fmSafetyCentreprovidesnecessaryinformationabouttheuseofthesite,ourTermsandPoliciesaswellasgeneralinformationtousers,parentsandthoseclosetochildrenaboutonlinesafetymatters.Inaddition,CommunityGuidelinesarepostedonSafetyCentreandcommunicatedtousersintheproductitself.Furthermore,ASKfmsupportservicemaintainsanactivepresenceontheplatformandcontinuouslyengageswithusersaboutonlinesafety(http://ask.fm/askfmhelp).



4.Whereisyourcompany’sAcceptableUsePolicy(AUP)located?TheTermsofServiceandCommunityGuidelines(AcceptableUsePolicy)arelocatedonusers’mainfeed.Inaddition,accesstotheSafetyCenterandSupportCenterisavailablefromthesamelocationoneverypage.

5.DoestheAUPorseparategiveclearguidelineswithwhichusergeneratedcontentmustcomply(includingdetailsabouthowusersareexpectedtobehaveandwhatisnotacceptable)?X Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseidentifyrelevantpolicy:TheCommunityGuidelinesprovideanoverviewandclaritytousersaboutwhatisexpectedfromthemintermsoftheirbehaviorandcontentposted.See:http://safety.ask.fm/community-guidelines/



6.Doyouprovidenoticeabouttheconsequencesforusersiftheypostcontentwhichviolatestermsofserviceorcommunityguidelines?X Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseidentifyrelevantpolicy:UsersarenotifiedwithintheASK.fmTermsofServiceoftheconsequencesofcontraveningthem.See:http://about.ask.fm/legal/en/terms.html



Principle2–ParentalControlsCommitmentsSignatoriesshould assistparentstolimittheirchildren’sexposuretopotentiallyinappropriatecontentandcontact.

• Manufacturersshouldoptimisehardwaredesigntoprovideproductswhichsimplyandclearlyhelpparentstosetappropriatelevelsofcontrolondevices.

• Networkprovidersshouldprovidenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol.

• Serviceandcontentprovidersshouldmakeavailablethenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol

1.Pleaseoutlinetheavailabilityofanyparentalcontroltoolsandsettingsacrossyourproductorservicethatallowsparentstosetappropriatelevelsofcontrol?Includerelevantlinks/screenshotswhereavailable:ASK.fmdoesnotprovidespecificparentalcontrolsbutusercontrolsforreportingandblockingusersandcontentonthesite.ASK.fmprovideseducationalmaterialsintheSafetyCenterandaspecificguideforparents.See:http://safety.ask.fm/ask-fm-safety-guidelines-for-parents/Thisguidealsoprovidesinformationonhowparentscanremoveunder13yearsofageprofilesofyoungerchildrenseescreenshots.



2.Ifapplicable,pleasedescribethefeaturesofferedbytheparentalcontrols?E.g.restrictingwebaccess,customization,monitoring,otherrestrictions…..

Notapplicable

3.Inrelationtoparentalcontrols,whichofthefollowingeducationalandinformationresourcestodoyouoffer?(tickasmanyasapply)☐Companypolicyinrelationtouseofparentalcontrols☐GuidanceabouthowtouseparentalcontrolsXEducationalorawareness-raisingresourcesabouttheuseofparentalcontrols☐Apromotionalormarketingchannelfortheuptakeofparentalcontrols☐Externallinkstoeducationalmaterial/resourcesabouttheuseofparentalcontrolASK.fmprovideseducationalmaterialsintheSafetyCenterandaspecificguideforparents.See:http://safety.ask.fm/ask-fm-safety-guidelines-for-parents/

4.Pleaseoutlineanyadditionalsafetytoolsorsolutionsnotdetailedabovethatrelatetoparentalcontrols,includinganyplannedimplementationofnewfeaturesorprocedures?



Principle3–Dealingwithabuse/misuseRequirementsSignatoriesshould:

• Provideaclearandsimpleprocesswherebyuserscanreportcontentorbehaviourwhichbreachestheservice’stermsandconditions.

• Implementappropriateproceduresforreviewinguserreportsaboutimages,videos,textandothercontentorbehaviour.

• Provideclearinformationtousersonallavailablereportandreviewprocedures.• Placeandreviewregularlylinkstothesereportingoptionsinappropriateareasofthe

service(e.g.whereusersviewuser-generatedcontentorinteractwithotherusers)andprovideguidanceonwhattoreport.

• Placelinkstorelevantchildwelfareorganisationsorspecialistprovidersofadvice(e.g.aboutanorexiaorbullying)andotherconfidentialhelplines/supportservicesinappropriateareas.

• Ensurethatmoderatorswhoreviewuserreportsareproperlytrainedtodetermineorescalatecontentorbehaviourpresentedtothem

1.Pleaseprovidedetailsofcompanypolicyrelatingtoabuseandmisuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice.ASK.fmhasasetofcomprehensivecontentpoliciestopreventtheuseofplatformforspreadingcontentrelatedtobullyingandharassment,violenceandgraphiccontent,childsexualabuseandexploitation,nudity,violentextremismandterrorism,hatespeechandillegalbehavior.ThesepoliciesguidethecustomersupportandmoderationteamswhenusersandcontentisreportedoridentifiedbymoderationsoftwareorASK.fmusers.TheCommunityGuidelinesistheexternalfacingexpressionofthesepoliciesandincludesspecificdetailsofwhatisexpectedandwhatisnotallowedontheASK.fmplatform

1. Respect-postingthreatening,bullingorharassingquestionsandanswersisALWAYSunacceptableonASK.fm

2. RealYou-thereisnoneedtopretendtobesomeoneelse–creatingafalseprofileisnotOK

3. Yourwell-being–promotingencouragingsuicide,selfinjuryandeatingdisorderssuchasanorexiaandbulimiaisunacceptable

4. Respectingothers-Itisunacceptabletopostcontentwhichisracist,sexist,ageistordiscriminatoryinanyotherway.TerroristorganizationsandviolentextremistgroupsthatintendtoencourageorcommitterroristorviolentcriminalactivityareprohibitedfrommaintainingapresenceonASKfmtopromoteanyoftheircampaignsorplans,celebratetheirviolentacts,fundraise,orrecruityoungpeople.

5. What’snotOKtoshare:

• Pornographicorsexuallyexplicitimages.

• Nudeimagesofyourselforothers.Thisincludesnakedbuttsandtoplesspics.

• Imagesthatpromoteviolencesuchasweapons,gunsandknivesorviolentacts.



• Goryandgraphicimages.

• Sexualandabusivecontentrelatedtochildrenisillegalanditwillbereportedtopolice.

2.Pleasedescribetheprocessormechanismavailableforuserstoreportabuse/misuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice).UsershavethetoolstoreportcontentthatcontravenestheTermsofService.Reportingtoolisavailablebyclickingonthethreedotslocatedonthelowerrighthandcorneroftheposttheuserwouldliketoreport.Iftheuserchoosestoclickonreport,theuserthenreceivesapop-upoutliningthecategoriesofabusetochoosefrom,including‘Idon’twanttoseethis’iftheirreportisnotcoveredintheavailable5categoriesofBullyingandHarassment,NudeorSexuallyExplicitContent,ViolenceandCriminalActivity,HateSpeech,Self-Harm.IntheASK.fmSafetyCenterthereisasectiononsafetytoolswithastep-by-stepguide‘howtoreportabuse’andhowreportswillbehandled(seescreenshotsbelow).Itmakesclearthatanyuserincludingthoseregisteredandthosevisitingthesitecanreportabuseontheplatform.Inaddition,itemphasizesthatASKfmreviewsreportswithin24hours.Inaddition,ASKfminvestigatesastowhetherthecontentshouldberemovedandnecessaryactiontaken,includingremovingcontent,suspendingtheuserwhopostedit,orsendinginformationtolawenforcementwhenwarranted.Seeascreenshotbelow:

3.Whereisthereportingbutton/mechanismlocated?(tickanythatapply)



☐Oneachpageofthewebsite/serviceXClosetothepointwheresuchcontentmightbereportedXInaseparatelocationsuchasasafetypage☐Inabrowserextension☐Inaseparateappforaconnecteddevice☐Other(pleasespecify):Abilitytoreportcontentisavailablefromthreelocations:nexttothequestionandanswerpairsinthecontentfeed;fromtheprofilepageofauser;andfromtheinboxofquestions.Seebelowanexampleofreportingfromthecontentfeed:

4.Whomayusesuchareportingmechanism?(tickanythatapply)☐Onlyregistereduser/profileinwhichcontentislocatedXAllregisteredusersoftheproduct/service?XEveryoneincludingnon-users,e.g.parents/teacherswhoarenotregisteredfortheservice☐Other(pleaseexplain):.......................................................5.Whichofthefollowingkindsofcontentcanusersreport?



UsersareencouragedtoreportallcontenttheymayfindunacceptableorbelievecontravenestheTermsofService.Whenclickingonreportfunctiontheuserispresentedwithapop-upscreenthathighlightsBullying&Harassment,NudeorSexuallyExplicitContent,ViolenceandCriminalActivity,HateSpeech,Self-Harmor‘SomethingIDon’tWantToSee’seescreenshotbelow.Havingchosenapre-definedcategory,theuserreceivesafurtherpop-upboxtochoosewhytheyarereportingi.e.‘thisreportishurtfulorcruel’,‘thispostisthreateningoraggressive’,‘theimageisoffensive’.Afterchoosingtoreporttheuserreceivesafurtherpop-upbox,thankingtheuserforthereporthasbeenreceivedandwithadviceabouthowtoblockausertheynolongerwishtointeractwithandadirectlinktotheSafetyCenter.



6.Whichofthefollowinginformationdoyouprovidetousers?(tickanythatapply)XAdviceaboutwhattoreportXAdviceabouthowtomakeareportXPre-definedcategoriesformakingareportXHowreportsaretypicallyhandledXFeedbacktousers☐Otherwebsite/externalagencyforreportingabuse/misusecontent?☐Other(pleasespecify):.............................................

7.Pleaseprovidedetailsofanyothermeans,inadditiontoareportingbutton/icon,toreportcontentorbehaviorwhichbreachesyourservice’stermsandconditionsUsercancontactASK.fmthroughtheHelpCenter.Allquestionsfromusersareansweredwithin24hours.



8.Pleaseoutlinebrieflyanyotherproceduresorprogrammesofferedbyyourservicenotdetailedabovethatrelatetoabuse/misuseNotapplicable

Principle4–ChildSexualabusecontentorillegalcontact

RequirementsSignatoriesshould:

• Co-operatewithlawenforcementauthorities,asprovidedforinlocallaw,regardingchildsexualabusecontentorunlawfulcontact.

• Facilitatethenotificationofsuspectedchildsexualabusecontenttotheappropriatelawenforcementchannels,inaccordancewithexistinglawsanddataprotectionrules.

• Ensurethepromptremovalofillegalchildsexualabusecontent(onceithasbeenconfirmedasillegalbytherelevantpublicauthority)inliaisonwithnationallawenforcement.

• Providerelevantadditionalinformationand/orlinkstouserssotheycanmakeareportorobtaininformationaboutappropriateagenciesororganisationsthatuserscancontactaboutmakingareportorobtainingexpertadvice,atnationalandEUlevel(e.g.lawenforcementagencies,nationalINHOPEhotlinesandemergencyservices).



1.Whichofthefollowingmechanismsareprovidedonyourproductorservicetofacilitatethenotificationorreportingofsuspectedchildabusecontent?(tickanythatapply)X Company-ownhotlinereportingbuttonortelephonenumber☐ LinkorbuttonforexternalnationalorregionalINHOPEhotline☐Emergencyservices ☐ Lawenforcementagency ☐Otherexternalagency(pleasespecify):............................................................SuspectedchildabusecontentisescalatedbyinternalmoderationteamtoASKfmLawEnforcementOfficerandreportsaresubmittedtorelevantlawenforcementagencyandtoNCMEC.Inaddition,ontheASK.fmplatformallusersandvisitorsofthesitehaveeasyreportingoptionsonbothunacceptablecontentandprofiles.Everyphotoandvideopostedonthesiteisreviewedonaveragewithin15minutesandremoved,ifdeemedinappropriate.Weconstantlychecklinkssharedbyouruserstoremoveandreportchildexploitivecontent.Furthermore,ASK.fmdeploysthePhotoDNAacrosstheplatformtodetectknownimagesofchildabuse.ASK.fmisamemberoftheInternetWatchFoundation(https://www.iwf.org.uk/).2.Pleaseoutlinebrieflytheprocedurestobefollowedifillegalcontentweretobediscoveredonyourservice.AssetoutintheASK.fmTermsofUsewereservetherighttocontactlawenforcementforthefollowingreasons,includingdiscoveryofillegalcontent(seeTOU:http://about.ask.fm/legal/en/terms.html):

‘Wemayaccess,preserveordiscloseanyofyourinformationifwearerequiredtodosobylaw,orif

webelieveingoodfaiththatitisreasonablynecessaryto(i)respondtoclaimsassertedagainstusor

tocomplywithlegalprocess(forexample,subpoenasorwarrants),includingthoseissuedbycourts

havingjurisdictionoverusoryou,(ii)enforceoradministerouragreementswithusers,suchas

theseTOU;(iii)forfraudprevention,riskassessment,investigation,customersupport,providingthe

Servicesorengineeringsupport,or(iv)protecttherights,propertyorsafetyofASKfm,theusersof

theServices,ormembersofthepublic.’

IntheSafetyCenterthereisadetailedguideforlawenforcementrequeststoASK.fmwithdetailsofprocessinvolved.Seehttp://safety.ask.fm/ask-fm-guide-for-law-enforcement-requests/



3.Doyouprovidelinkstoanyofthefollowingtoenableusersgainadditionalinformationinrelationtochildsexualabusecontentorillegalcontact?(tickanythatapply)



XLinkstorelevantchildwelfareorganizations/specialistprovidersofadvice☐Otherconfidentialhelplines/supportservicesXLawenforcementagencies☐INHOPE☐Other(pleasespecify)InternetWatchFoundationHotlinehttps://www.iwf.org.uk/ASK.fmSafetyCenterhasaresourcessectionwheretherearelinkstoNGOwebsitesthatcanprovidehelpandinformationaboutyouthissuesincluding,bullyingandharassment,mentalhealth,self-harm,suicidepreventionetc.See:http://safety.ask.fm/resources/andscreenshot



4.Pleaseoutlinebrieflyanyadditionalprocedureinplacewithinyourcompanynotdetailedabovetoensurethatyoucomplywithlocaland/orinternationallawswithregardtochildsexualabuseandotherillegalcontent?IntheSafetyCenterthereisadetailedguideforlawenforcementrequeststoASK.fmwithdetailsoflegalprocessatlocalandinternationallaws.See:http://safety.ask.fm/ask-fm-guide-for-law-enforcement-requests/



Principle5–PrivacyandControlRequirementsSignatoriesshould:

• Manageprivacysettingsappropriateforchildrenandyoungpeopleinwaysthatensuretheyareassafeasisreasonablypossible.

• Offerarangeofprivacysettingoptionsthatencourageparents,childrenandyoungpeopletomakeinformeddecisionsabouttheiruseoftheserviceandtheinformationtheypostandsharewithothersonline.Theseoptionsshouldbeeasytounderstand,prominentlyplaced,userfriendlyandaccessible.

• Takesteps,whereappropriateandinaccordancewithlegalobligations,toraiseuserawarenessofdifferentprivacycontrolsenabledbyservicesordevicesandenableuserstousetheseasappropriate.

• Makereasonableeffortstoraiseawarenessamongallparties,service,content,technologyandapplicationproviders,includingpublicbodies,ofindustrygoodpracticeinrelationtotheprotectionofchildrenandyoungpeopleonline

1.Pleaseprovidedetailsofyourcompany’spublishedprivacypolicyinrelationaccess,collection,sharingandfurtheruseofdatafromminorsundertheageof18whenutilizingyourproductorservice?ASK.fmisapublicspaceofcommunication.EverythingpostedonASK.fmplatformisvisibletoallusersandvisitorsofthesite.The‘prosandcons’ofpubliconlinecommunicationhavebeendetailedandexplainedintheASK.fmSafetyCenter.TheSafetyCentreispromotedbydirectinguserstoappropriateinformation.ThePrivacyPolicyisavailableonallusers‘feed’wherethereisavisibleandeasilyaccessiblelinktothePrivacyPolicy–seeScreenshotbelowThePrivacyPolicygoesintosomedepthinexplainingwhatuserinformationiscollectedandhowitisusedseehttp://about.ask.fm/legal/en/privacy.htmlWhileabilitytoaskquestionsanonymouslyisanimportantaspectofourservice,itisalsooptional.Alluserscanchoosetorefusereceivingquestionsfrompeoplewhowishtoremainanonymous.ThisishighlightedandfullexplanationgiventousersintheSafetyCenterandintheHelpCenter.



2.Aredistinctprivacysettingsdeployedtopreventaccesstoinformationonforusersundertheageof18?☐YesX No☐Notapplicable(pleaseexplain):......................................................InformationisprovidedintheSafetyCenterforparentsaboutusersundertheageof13yearswhomayhavesetupaprofileandhowtorequestremovalofunderageprofiles.Ifyes,pleasebrieflyoutlineavailableage-appropriateprivacysettings(Providedetailsincludingrelevantlinks/screenshotsonyourwebsite)Pleaseidentifydefaultsettingsforeachagecategoryofunder18s,asrelevant:Pleaseidentifyanystepsyouhavetakentoensurethatthesesettingsareeasytounderstand,prominentlyplaced,userfriendlyandaccessible.3.Whereareusersabletoviewandchangeorupdatetheirprivacystatus?tickanythatapply)☐Oneachpageofthewebsite/service☐AteachpointwherecontentmaybepostedXInseparatelocationsuchasasettings/safety/privacypage☐Inabrowserextension☐Inaseparateappforaconnecteddevice☐Other(pleasespecify):Usershaveaprofilewheretheycanchangeprivacysettingsbyclickingthe‘gearsymbol’intheupperrighthandcorneroftheirFeedorProfilepages.



ASK.fmusershaveanumberofoptionstomanagetheirvisibilityontheplatform.IntheSettingspageuserscanchoosewhethertheywanttoreceiveanonymousquestions,allowsharingoftheirpoststoothersocialnetworksorbeusedinASK.fmcontentdiscoveryfeatures.

Userprivacyisexplainedandparticularlyhowtocontrol‘anonymity’sotheuseryoucanchoosenoanonymoususersorquestions.TheSafetyandHelpCentersprovidedetailedinformationandcoverthedifferenttoolsforwebandmobileaccess.Seescreenshotsbelow:



4.Whichofthefollowinginformation,resourcesorhelpfeatures(ifany)areprovidedtoencourageuserstomakeinformeddecisionsabouttheirprivacyortheinformationtheyshare?XTips/advicetousersatthepointofsettingprivacyoptionsXFAQsXHelporeducationalresourcesinaseparatelocationofserviceXLinkstoanyexternalNGOagenciesofferingeducationorawareness-raisingrelatedtoprivacy☐LinkstogovernmentalorECagencies(OfficeofDataProtectionCommissioner,ENISAetc.)inrelationtoprivacyanddataprotection☐Other(pleasespecify):......................................................ThereisextensiveinformationaboutuserprivacyandmakinginformeddecisionsandunderstandingthecontexttheinformationtheyshareintheASK.fmSafetyandHelpCenters,andparticularlythesafetytoolssectionoftheSafetyCenter.See:http://safety.ask.fm/safety-tools/andhttp://support.ask.fm



[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]5.Pleaseoutlinebrieflyanyadditionalpoliciesoractivities(existingorproposed),notdetailedabove,toensurethatpersonalinformationisprotected,usingreasonablesafeguardsappropriatetothesensitivityoftheinformation.



Principle6–EducationandAwarenessRequirementsSignatoriesshould:

• Educatechildrenandyoungpeopleandgivethemuptodateinformationtomanagetheiraccessandsettingsinrelationtocontent,servicesandapplications,addingsupportwherepossibletoexistinginitiativesandpartnerships.

• Provideadviceaboutfeaturesoftheserviceorfunctionalitythatareavailabletoallowparentstoimprovetheprotectionofchildren,suchastoolstopreventaccesstocertaintypesofcontentorservice.

• Providelinkstoothersourcesofrelevant,independentandauthoritativeadviceforparentsandcarers,teachers,andforchildren.

• Provideaccesstoinformationthatwillhelpeducateparents,carers,teachersandchildrenaboutmedialiteracyandethicaldigitalcitizenship,andhelpthemthinkcriticallyaboutthecontentconsumedandcreatedontheinternet.

• Encourageparentsandteacherstousethisinformationandtalktotheirchildren/pupilsabouttheissuesarisingfromtheuseofonlineservices,includingsuchtopicsasbullying,groomingand,whererelevant,costmanagement

1.Doesyourcompanyprovideitsowneducationalresourcesaimedatanyofthefollowinggroups?☐Youngerchildren,i.e.under13sXTeenagers<18sXParentsandcarersXTeachersandotheradults☐Others(pleasespecify):................................................2.Whichofthefollowingtopicsareincludedwithinyourowncompanyeducationalmaterials?(tickanythatapply)☐OnlinesafebehaviorXPrivacyissuesXCyberbullying☐Downloadandcopyrightissues☐SafeuseofmobilephonesXContactwithstrangers☐Othertopics(pleasespecify)Usinganonymityfeaturesresponsibly,self-harm,



3.Withreferencetoanyeducationalmaterialyouprovide,whichofthefollowingmethodsdoyouuse?(tickanyasapply)☐Documentationprovidedwithproduct/contractonpurchase/firstregistration☐Arequiredpresentationbysalespersoncompletingsale☐Displays/leafletspositionedprominentlyinstores☐Notificationbyemail/on-screenstatement/othermeanswhenproductorcontractispurchasedorfirstregisteredXProminentnotifications,resourcesorpopupsonwebsiteXHelpdesk(telephoneoronline)☐Other(pleasespecify):................................................4.Pleaseprovidedetailsofanylinkstootherexternalorganisations,orrelevant,independentandauthoritativeadviceforparents/carers,teachers,andforchildren?TheASK.fmSafetyCenterprovidescomprehensiveinformationandeducationalresourcesforteens,parents,teachersandlawenforcementseehttp://safety.ask.fm/ThereareresourcesandlinkstoexpertsprovidingadviceandguidancethroughASK.fmcommissionedlinksandresources.AndspecificpagesdedicatedSafetyToolsandCommunityGuidelines.



5.Pleaseprovidedetailsofanycampaigns,oractiveinvolvementinindustrypartnershipsonspecifictopicstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople? ASK.fmhaspartneredandfundedalongsideotherindustrymemberstheEuropeanENABLEproject(EuropeanNetworkAgainstBullyinginLearningandLeisureEnvironmentshttp://enable.eun.org/)whichaimstotacklebullyinginaholisticway,toestablishaneffectivestudentpeersupportschemesin6schoolsacrossEuropeanddeveloptheirstudents’socialandemotionalskills. 6.PleaseprovidedetailsofanypartnershipswithNGO,civilsocietyorothereducationalagenciesorcampaignstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople.ASK.fmhasaspecificpartnershipwiththeUKbasedDianaAwardandtheir‘Anti-BullyingPro’initiativeseehttp://www.antibullyingpro.com/andconsiderablesponsorshipfortheproductionofmaterialstosupportyoungpeople,parents,teachersandlawenforcementseehttp://askfm.antibullyingpro.com/ThisincludesvideosspecificallytargetedatchildrenandyoungpeopleandresourcesthatcanbedownloadedfromthededicatedwebpageforthisprojectTheresourcesaredownloadableandcoverthefollowingissues*Whattodoifyoureceivenegativecomments*Whattodoifyou’rebeingcyber-bullied*Whattodoifyouseecyber-bullying



*Whattodoifyou’vesharedsomethingonlineandit’sgonefurtherthanyouwanted*Whattodoifyou’resettingupabrandnewsocialmediaaccount*Whattodoifyou’reworriedaboutyourdigitalfootprint*StudentFactsheet*TeacherFactsheet*ParentFactsheetTheprojecthasinvolvedintheemploymentofafull-timeprojectworkerwhohascreatedanddeliveredsafetysessionsatschoolsintheUKandIrelandwiththeintentionofreaching20,000youngpeoplefocusingonanonymity,stayingsafeandprotectingtheirprivacy.

7.Pleaseoutlinebrieflyanyofyourowncompanyinitiativesinmedialiteracyandethicaldigitalcitizenship,designedtohelpchildrenandyoungpeopletothinkcriticallyaboutthecontentconsumedandcreatedontheinternet.ASK.fmhasdevelopedacomprehensiveSafetyCentreprovidingresourcesforteens,parents,teachersandlawenforcement.UndertheSafetyToolssectionthereisrangeoftopicscoveredforusersincluding

• OverviewofwhatfeaturesallowyoutocontrolonASKfm• Alloworblockanonymousquestions• Blockingspecificusersfromaskingyouquestions• ControllingpublicvisibilityonASKfm• Controllingwhichquestionsfromotherusersappearonyourprofile• Howtoreportabuse• Howwehandlereportsofabuse• Sharingyourcontent• QuickremindersforusingASKfmThereisaspecificguidetargetedatteensseehttp://safety.ask.fm/safety-guidelines-for-teens/givingthemadviceandguidanceaboutrespectingthemselves,thecommunityandotherusers,



stayingsafebyusingthetoolsthatgivethemcontrolsuchasreportingandblockingtools,takingastandagainstcyber-bullying,protectingtheirownandothers’privacyandbeingcautiousabouttheinformationtheysharee.g.notpostinginappropriatecontentandmeetingupwithstrangersoff-line.Forbroadermedialiteracythereisinformationaboutsecurityandupdatingsoftware,awarenessofphishingscams,andtakingacriticalviewofinformationontheinternetandwhatothers’tellthem.



8.Pleaseprovidedetailsofanyadviceandsupportstoencourageparentsorteacherstotalktotheirchildren/pupilsabouttheopportunitiesandrisksarisingfromtheiruseoftheinternet.TheASKfmSafetyCenterhasanextensiveinformationandguidance,includingaspecificguideforparentswhichdirectlyencouragesandpromotesparentstocommunicatewiththeirchildrensandmaintainanongoingdialogueoftheiruseoftheinternet.



9.Pleaseoutlineanyadditionalactivitiesorinitiativesnotdetailedabovethatrelatetoeducationandawareness-raisingofferedbyyourserviceorproduct.



InadditiontoinformationsubmittedrelatedtoimplementationoftheICTPrinciples,thefollowingsupplementaryinformationsuppliedineitherwrittenformorindiscussionwithcompaniesprovidesvaluablecontextandinformationaboutthefunctioningandeffectivenessofchildsafetyprovision.

1.InrespectofICTPrinciple1,thatcompaniesshould“continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotectiontoolsandsolutions”,pleaseelaborateoncompanyinvestmentinchildsafetymeasures,includingresearch.Elaboratealso,wherepossible,onplannedfutureimplementations.2.Anyfurtherdatathatcompaniesmaybeabletoprovideregardingthefunctioningofchildsafetyfeatureswouldbeanextremelyvaluableoutcomeofthisassessment.Wherepossible,pleaseprovideanyavailablesummarydatainrespectofthefollowingelements.(Stipulatewheredatashouldonlybepresentedinanonymisedform).Takeuporfrequencyofuseofparentalcontroltoolsonyourproductorservice?Incidenceofreportinguse/misuse,categorizationandfrequencyofreportsonyourproductorservice?Howmany?Bywhom?Whichproblem?Kindsofactionstakenbytheproviderfordifferentcategoriesofreports.Whatwastheoutcome?Howdoyouevaluatetheeffectivenessofresponsetoreports?Privacysettings:thepercentageofchildrenwhohaveprivateprofiles,andthosewhohavechangeddefaultprivacysettings(andhow/whatdidtheychange),byage,genderandcountryUseoflocation-basedservicesbychildrenTakeupanduseofeducationandawarenessraisingactivitiesundertakenforyourproductorservice?

3.Pleasedetailanyadditionalmeasuresadoptedtoevaluatetheeffectivenessofchildsafetyfeatures.

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