aspen, colorado september 19 th, 2013 black and veatch utility executive leadership institute:...

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Aspen, Colorado September 19 th , 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

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Page 1: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Aspen, ColoradoSeptember 19th, 2013

BLACK AND VEATCHUTILITY EXECUTIVE LEADERSHIP INSTITUTE:

“PREDICTABLE PERFORMANCE”

Page 2: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Achieving Predictable Performance – Complicated Work

Page 3: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Informed Decision Making: - the best mitigation strategies begin with KNOWLEDGE

Page 4: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Global Context

Page 5: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

MORE THAN JUST A NAME…

Page 6: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

ASYMMETRICAL THREATS: High velocity, complex, unpredictable environment

Threats – difficult to identify:

• Real or Imagined• Current or Emerging• Applicable or Distracting• Singular or Complex• Isolated or Connected• Meaningful or Irrelevant • Local, Broad or Global

Page 7: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

THREATS - PERCEPTIBLE…criminal, environmental, proliferation…

Page 8: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

…terror, espionage, foreign manipulation & subversion…

THREATS - SECURITY

Page 9: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

The Impact

Page 10: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

International Terrorism

Page 11: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Learning the Art of Conflict

Page 12: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Predictable Performance:Managing a Complex Risk Environment

Page 13: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

The Fundamentals

Page 14: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

PREDICTABLE PERFORMANCE: a business imperative

Page 15: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Different Time; Same Effect

Page 16: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Death and Impact

Page 17: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

THREATS – MOST RELEVANT TO THE AGE

…insider, cyber

Page 18: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Insider Threat:Who?

Page 19: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

…aggrieved, knowledgeable, empowered…

Page 20: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

“giving it up”

Page 21: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Refer toRay_Boisvert_Video.mp4

Page 22: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Cyber Intrusion: 21st Century Threat

Page 23: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Targeting as part of a War of Values and Ideas…or Symbols

Page 24: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

“just a snapshot of what is going on”

Page 25: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Multiple Actors and Vectors

Page 26: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Honorable Intent or Misguided Principles?

Page 27: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Organized Criminal Targeting

Terrorist Organizations

Cyber Operations (Critical Infrastructure)

Teenage Angst

Page 28: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Big Picture Views: RESILIENCE

Page 29: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

PREVENTING CHAOS

Page 30: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Foresight: Ensuring Performance in an Interconnected World

Page 31: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Lesson Learned: Boston

Page 32: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Resilience is ValueSustainability is Key

Page 33: Aspen, Colorado September 19 th, 2013 BLACK AND VEATCH UTILITY EXECUTIVE LEADERSHIP INSTITUTE: “PREDICTABLE PERFORMANCE”

Thoughts?