aspire case study crm on cloud
DESCRIPTION
CRM Solutions on CloudTRANSCRIPT
Aspire GlobalWe help you benchmark your
capabilities Through Managed Services
Consulting and Technology Partners
Aspire Global Excellence through Intelligence and Innovation
On Demand Next Generation –Energy, PMO, Mobile ,Cloud, & Content, Management
“Seamless Delivery across Platforms”
| Energy | Hospitality | Hotels |Travel Industry | Publishing | Education | Media | Education & Training| Pharma |
Technology & Consulting Partners
Proposed Solution CRM – CTI using Open Source
Campaigns
Leads
Opportunities
Vendors
CRM
List Calls Follow ups Report
CTI /PBX Gateway
Education Partners Online Cloud
Student Details
Enrollment PortalWeb Service
1800 Education Partners
Network Architecture
1800 CALL Education Partners-Feature List Customer calls a Education Partners Toll free number – 10
Hunting Lines Call has been answered by IVR server and route the call to
free available agent extension Agent speak to customer and ask for the branch to where
the call has to be forwarded Agents forward the call to corresponding branch and to
branch personal and hand over the call to branch personal. If the branch personal if busy/un-available, agent transfer
the call to corresponding manager/dept based on the business logic given
Voice Recording and Playback with Music Music on Hold IVRS during Non Office Hours with Music and Playback Auto SMS with standard messages per call Call Log Summary in CRM
