Aspire PC Attendant

Michael PatakyJuly 2006

Aspire PC Attendant

Remember when?

This is how an attendant operated.

Aspire PC Attendant

Introducing the Aspire PC Attendant position

The Basics

Connects to Aspire using an Ethernet connection

Licensed software. One required per PC Attendant position

A maximum of 8 PC Attendant positions can be installed on an Aspire

The Basics (continued)

CTI Server required but in single attendant systems this can all be on a single PC

The Basics (continued)

For Multiple PC Attendants a single CTI Server Plus Multiple PCs running the application are needed.

PC Requirements

Single attendant using 1 PC- Windows XP, Windows Server 2000 or Windows Server 2003 running the CTI server driver AND PC Client software

For single or multiple attendants - CTI server driver – Windows Server 2000 or Windows 2003

For single or multiple attendants - PC Attendant client software – Windows XP or Windows Server 2000 or Windows Server 2003

CTI Server:- Pentium III- 800MHz- 512M RAM- 90M Hard Disk space- CD ROM- Ethernet support

PC Requirements (continued)

PC with Console Application (Used with a CTI Server):- Pentium III- 500MHz- 256M RAM- 87+M Hard Disk space- CD ROM- Ethernet support- 1 USB Port for the license key- 1 optional USB Port (if using personal greeting or call

recording) For single PC Attendant systems you must use a PC

with the CTI Server requirements. Both CTI & the Console application is loaded. One USB for a license key is requird and second is optional if using personal greeting or call recording.

Other Requirements

Requires a Keyset for audio (handset or headset)

Requires TAPI 2.x system support- Aspire S- Aspire M with PALA-UGD (64 Port CPU 0891002+

PALA-UGD 0891039)- Aspire L/XL (512 Port CPU 0891038)

For Voice Recording or Personal Greeting, the Keyset must be equipped with a CTU adapter (0890059)

Requires new TAPI 2.x driver

Major Features

Multi-call handling capability- Active Call List

Calling party information, line used, call timer Calls held by the attendant Quick messages

BLF/DSS key- Up to 512 keysets may be monitored- One touch access- Show idle, busy, DND and ringing

Major Features (continued)

Company directory/contact- Search by first, last or company name- Contact list may be imported from a 3rd party

application Quick messaging

- Send a message to a user’s PC screen- User can send a reply- Provides the delivery of a message without

using voice over or off-hook signaling, without disrupting the user’s telephone call.

Major Features (continued)

Basic call handling- Hold- Transfer- Park- Page- Conference- Make/receive calls

Call history- Logs each call handled by the attendant- Trace activities for incoming and outgoing calls

Major Features (continued)

Call recording- Can record call to the PC. DMS or VSR not required- Calls can be played back or emailed as .WAV files- Requires CTU adapter at Attendant telephone

Personal greeting- Automatically played to every answered incoming call- Played only to outside callers- Requires CTU adapter at Attendant telephone

Hot key feature access (default)Answer Hang-up Message Park/UnparkHold Dial Record Barge-InTransfer Conference Page Night

Major Features (continued)

Other programmable hot key featuresVoice Mail Voice over

RedirectPickup Forward RedialGroup Pickup

Other features- Camp-on- Transfer to Voice Mail

PC Attendant Screen

Quick Messaging

PC Attendant (composing)

Client PC