ASQ - Columbus

2018 Spring Conference

Monday, March 19, 2018

Integrating Quality into the Organization

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Keynote Speaker

Keynote Address | Ballrooms 3 & 4 | 8:35 - 9:45

Thomas Bartman, M.D., Ph.D.

Thomas.Bartman@nationwidechildrens.org

Associate Medical Director for Quality at Nationwide Children's Hospital

Co-Director of Quality Improvement for Neonatal Services

Although Tom received his bachelor’s degree in Biology from MIT, the

“engineer’s” way of doing things has always resonated with him. After

receiving his MD and PhD degrees from Temple University he

embarked on a career of basic science research in heart development

and neonatal intensive care until undergoing a career shift to quality

improvement in 2010. Since that time, he has used Deming’s

management philosophies and tools of industrial engineering at

Nationwide Children's Hospital to direct quality improvement activities

across the neonatal services section; to co-direct quality improvement

hospital-wide; and to develop educational programs for front-line

caregivers, leaders, and future leaders. He is also involved in leadership of quality collaboratives at

the local, state, and national level.

Keynote Topic: Strategies and Tactics used to Develop a Robust Quality and Safety Program

at the Largest Pediatric Hospital in the U.S.

Successful quality improvement and safety efforts require a number of factors to be present at the

institutional, microsystem, and team levels. These include, but are not limited to overall QI strategic

planning, senior leadership buy-in, internal and external motivation, quality and safety culture,

resource availability, team leadership and skill, front-line buy-in, and education in QI science. This

presentation will describe these factors in neonatal services and throughout Nationwide Children's

Hospital, with an emphasis on educational programs and building of capacity/competence

throughout the workforce.

After the keynote, learn about an actual case study performed at the hospital from Don Buckingham,

MBOE- Service Line Quality Improvement Coordinator at Nationwide Children's Hospital

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Nationwide Children’s Hospital Case Study

Case Study | Ballrooms 3 & 4 | 10:00 - 10:45

“Decreasing the duration of discharge antibiotic treatment follow-

ing inpatient uncomplicated soft tissue abscess drainage: Find-

ings from a quality improvement project ”

Don Buckingham, MBOE—Quality Improvement Service Line

Coordinator at Nationwide Children's Hospital

Following inpatient uncomplicated soft tissue abscess drainage, patient

antibiotic therapy practices showed to have a range of zero to thirty-one

days with an average treatment of over eight days. By implementing an

drastic increase in the frequency of prescribing less than five days of

such post-procedure therapy, the team was able to address

opportunities of ED encounters, Urgent Care visits, and systemic

antibiotic prescription costs. Their goal was to maintain the new control

practice for six months.

Don currently serves in the Emergency Department, Offsite Urgent

Care Clinics, Infectious Disease and Endocrinology.

He is a graduate of The Ohio State Masters of Business Operations Excellence program and was

certified by OSU Fisher College of Business as a Lean Six Sigma Black Belt while Executive Vice

President of Perio Inc. [Barbasol Brands]

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Ballrooms 1 & 2 | 11:00 - 12:15

5S: An Interactive Experience

“An interactive Experience that Illustrates the Impact of this

Powerful Lean Concept”

Luis Loya

Master Black Belt

Cardinal Health

Many corporate Lean Six Sigma training programs do an excellent job

with teaching six sigma methodologies and tools but sometimes fall

short of providing an in-depth fundamental understanding of practical

lean concepts and principles. At Cardinal Health, a supplemental

workshop style training has been developed for the purpose of closing

this gap and to expand lean skills such as 5S (Sort, Set-in-Order, Shine,

Standardize & Sustain). This session will examine this methodology,

content and tools with a workshop style exercise and attendees will

have an opportunity to participate and experience an abbreviated version of the interactive hands-on

exercise for 5S.

Luis Loya began his career in 1994 with General Motors that later became Delphi Automotive in

1997 where he obtained 16 years of hands-on lean experience within process improvement

environments. During this time he held roles of Sr. Manufacturing Engineer, Industrial Engineering

Group Manager and Global Lean Manufacturing Systems Leader supporting manufacturing

operations in Mexico, Portugal, South Korea and China where he led or participated in over 67

kaizen events.

Luis joined Cardinal Health in 2010 as an Operational Excellence Manager supporting 20

pharmaceutical warehouse operations facilities. He is currently a Master Black Belt with

responsibilities supporting Inventory Management, Sourcing, five pharmaceutical forward distribution

centers in the US and Puerto Rico; as well as mentoring and coaching up to 17 Black Belts from

those deployment areas.

Luis has a bachelor’s degree in mechanical engineering from the University of Texas at El Paso and

a master’s degree in industrial engineering from Texas A&M University; has Kaizen Leader and

Green Belt certifications from Delphi Automotive and a Black Belt certification from Cardinal Health.

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Muri - The Forgotten Waste?

Ballroom 3 | 11:00 - 12:15

“How to Enable Quality in Your Organization Through Strategic

Resource Planning”

People, process, and infrastructure are some of the biggest levers that

management has to increase quality performance, yet experience finds

that many organizations do not have a strong grasp on the essential

number of skilled people and pieces of equipment required to execute

work to a specified quality standard. Increasing competition and focus

on costs can motivate businesses to operate at “bare bones” staffing

levels and simultaneously try to implement piecemeal Lean

Manufacturing practices to reduce waste. Management then wonders

why quality performance has suffered, workers are unhappy, and

continuous improvement has not been embraced within the culture.

This interactive session focuses on the comprehensive approach to

waste elimination advocated by the Toyota Production System and

contrasts that with what is seen in many organizations today. Through

resource planning case studies, you will learn methodologies to

quantitatively and qualitatively ensure that you are operating with the

appropriate number of resources to prevent overburdened workers (i.e.

Muri), meet customer demand with high quality output, and allow for

continuous quality improvement.

Learning Objectives:

• Understand and define the three M’s in the Toyota Production System

• Explain why eliminating Muri is often the most critical (and overlooked) waste to avoid

when it comes to product or service quality and timing

• Apply resource planning methodologies in your own organization to improve quality and

timing of processes and projects

Eric Vanderson is responsible for facilitating planning, budgeting, and execution of the generic non-

injectable product pipeline from ideation to FDA approval. As one of the largest manufacturers in

Columbus, Hikma Pharmaceuticals employs over 1,000 people at the Columbus Campus and

produces more than 70 diverse drug products, from the generic version of Flonase Nasal Spray to

medications used to treat very serious medical conditions, such as diabetes and cancer.

Previously, Eric held several key roles within the Industrial Operations & Product Supply (IOPS)

Group at Regeneron, a NY-based biotechnology company. As part of the IOPS Senior Leadership

Team that led the launch of blockbuster EYLEA® for wet-age macular degeneration, one of the top 3

drug launches in biopharmaceutical industry history, Eric directed the effort leading the Rensselaer,

NY Site to win the Shingo Bronze Medallion. Regeneron was the only American company to be

recognized in 2013 by the internationally-recognized Shingo Prize for Operational Excellence.

Born and raised in Columbus, Eric received a B.S. degree in Materials Science and Engineering

from Carnegie Mellon University and a Masters in Business Administration from The Ohio State

University. Eric is an ASQ-certified Six Sigma Black Belt and GMP Pharmaceutical Professional.

Eric Vanderson

Director, R&D Project

Management

Hikma Pharmaceuticals

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Join EED to (a) get energy and environmental sector-specific quality information, (b) participate in networking and

education events, (c) learn of job offerings, (d) participate in EED leadership, and (e) participate in important, valuable

projects. Go to http://asq.org/ee for additional information.

We are looking to fill two EED leadership positions: Programs and Learning Committee Chair and Energy

Management Committee Chair.

We welcome you to participate in the following two EED projects:

ASQ EED Nuclear Quality Assurance Auditor Training Handbook: The revision of this handbook is well underway.

The handbook will feature practical examples, sample blank and completed forms, completed diagrams, completed

tables, expanded case studies, typical nuclear audit scenarios, typical conversations between auditor and auditee, and

case studies with solutions. The handbook is scheduled to be published in English by Quality Press in 2018. Additional

publications in foreign languages are planned to satisfy the needs in emerging markets.

ANSI/ASQ E1 - Quality Principles and Practices for Nonnuclear Power Facility Projects: Work on this revision is

just beginning, and will be a complete rewrite. It’s scheduled for publication in 2019.

Please join the ASQ QMD/EED Joint Webinar, Contractor Assurance/INPO 07-007 Performance Analysis, to be

presented by Steven Prevette on Friday, March 23, 2018 at 11:00 A.M. CDT.

We welcome you to attend our leadership meeting during the ASQ WCQI on Sunday from 10:00 A.M. – 2:00P.M.

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Increasing Audit Effectiveness While Reducing Risk

Ballroom 4 | 11:00 - 12:15

Risk-based thinking is something most of us do automatically without

concentrating. We normally act to prevent issues from occurring. The

concept of risk has always been implicit in ISO 9001. Now it is more

explicit and needs to be considered. We use auditing to ensure our

processes are working and effective. Audits should ensure actions

effectively reduce risk. Are your audits as effective as they can be?

This interactive session focuses on the overall audit process and tools

for more effective audits. The material includes audit preparation, audit

execution, report writing, and closing meeting. You will learn how to

audit more effectively and reduce risks further.

Learning Objectives:

• Develop an audit plan and understand the importance of each step.

• Develop an audit checklist for the process and procedure you are

auditing and identify actions taken to reduce risks.

• Document a well-written finding that is clear and provides supporting

evidence.

Tom Baldrick owns Quality Leadership LLC, a firm focused on

increasing your profits by improving your Quality Management System

(QMS). Tom, a former executive of Emerson

Network Power and Diebold Corporation, is a

strong results-oriented leader with a global

perspective and demonstrated ability to

implement effective improvements at the

business or location level. Tom facilitated and

led improvements in Supply Chain, New

Products, Employee Involvement Programs,

Safety and Global Quality. Tom is an ASQ

Certified Auditor and Certified Manager of

Quality/Organizational Excellence. He served

as a Judge for the International Team

Excellence Competition and coached teams

that won Gold and Silver Awards. Tom

previously served on the Board of Trustees for

The Partnership for Excellence and trained New

Examiners. He has a Bachelor’s degree in

Operations Management. He earned his MBA

from Fisher College, Ohio State, where he

lectured on Operations Management,

Purchasing and Quality Management. He also

lectures on Operations Management at

Otterbein University.

Tom Baldrick,

CMQ/OE, CQA

Owner

Quality Leadership, LLC

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Part 1 | Buckeye Room| 11:00 - 12:15 Part 2 | Buckeye Room | 1:00 - 2:15

The Strategy and Tools for Transformation Leaders: 2 Part Series

Your challenge as a 21st Century leader of excellence is to transcend

tired practices of the past. It is not enough to improve processes, solve

problems and run projects to achieve minimum standards, reduced

variation and low costs. The new leader is impatient to achieve

“impossible” outcomes, excite customers, engage employees and set

new measures of success others can only dream about. It is a tall order

requiring an entirely new focus, paradigm and tools. Attend this thought

-leading, interactive and entertaining session by one of ASQ’s top-rated

presenters and authors to start down the practical road to insightful

cultural transformation.

Success requires a transformation system as well as a systems

approach to transformation. This session will provide you with both.

You will apply unique tools to your own situation and see eye-opening

examples others have obtained. Learn how multiple practitioners got

lightening fast results such as $20 million in savings, $8 million in new

monthly revenue, response time reductions of 90%, raving fans and

recognition for best-in-class enterprise performance. If you are an

executive, change agent, innovation leader or Lean Six Sigma MBB

impatient for transformative results, this jargon-free session is for you. Take-aways you can

immediately apply include:

• An Excellence IQ. You will complete this at the start of the session, pin-pointing areas to

immediately address.

• 10 Steps to Customer-Centered Excellence: Your road map and tools.

• Six Leadership Levers for transformation: Eliminate the sources of ambiguity, confusion,

chaos and conflict that prevent cultural change and ISO success.

Robin Lawton is an internationally recognized author, executive coach and expert in creating rapid

strategic alignment between enterprise objectives and customer priorities. Rob has directed

strategic and operational improvement initiatives since 1985. He coined the term “customer-centered

culture” with Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed

(1993). His fourth book, published in 2017, is Mastering Excellence: A Leader’s Guide to Aligning

Strategy, Culture, Customer Experience & Measures of Success. Both books are 5-star rated at

www.Amazon.com. Thousands of leaders have used his powerful but easy-to-understand

principles, strategies and tools to improve and measure service, knowledge work and customer

satisfaction.

Mr. Lawton has been ranked #1 of 88 speakers by ASQ and featured by leadership organizations

such as the Japan Management Association, Chamber of Commerce, Federal Executive Board,

Association for Manufacturing Excellence, American Marketing Association, International Standards

Organization, Society of Health Systems and many others. Rob was named “Quality Guru” by

Quality Progress journal. His numerous articles have been published internationally and in several

languages.

Robin Lawton

Author, Strategic Advisor

3C Excellence

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Chris Winder

Honda

Value Stream Mapping

• A Value Stream is all the activities, from raw materials through delivery to the customer, involved in creating a product. • A Value Stream Map is a continuous improvement tool that shows material flow, information flow, and opportunities for improvement. • This workshop introduces Lean Concepts and how to draw a Value Stream Map. A case study is used to draw a current state map by hand.

Chris Winder is an Industrial Engineer with over 40 years’ experience

in applying and teaching Lean principles. Chris has worked extensively

with the Honda supply base implementing Lean Manufacturing and is

committed to seeing business leaders succeed by building reliable

processes using the principles of Lean Manufacturing that have proven to bear fruit in

manufacturing, service, and clinical settings time and again.

Ballrooms 1 & 2 | 1:00 - 2:15

Value Stream Mapping

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Root Cause Analysis 2018 ASQ Columbus Section 801 Spring Conference

Welcome!

Ballroom 3 | 1:00 - 2:15

Marty Hartman

Senior Manager, Total Quality

CROWN Cork & Seal USA, Inc.

Are you interested in reducing repetitive complaints? Are you tired of

firefighting? This session will focus on providing techniques, tools and

examples of how to get to the true root cause of a problem. These

simple yet effective techniques can be applied immediately to any

technology. We will work in teams and perform exercises using root

cause analysis tools such as brainstorming, process flow diagrams, and

5 why’s.

Marty is an ASQ Certified

Quality Engineer and

Quality Auditor. She has

completed Six Sigma

Master Black Belt Training

and heads the Continuous

Improvement program for

the Food Division of Crown

Cork and Seal Company.

She is currently a Senior

Manager of Total Quality

and has worked for

CROWN for over 25 years

in the Metal Packaging

business providing to food

and beverage companies.

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Overcome the #1 Challenge of Improvement Initiatives

Ballroom 4 | 1:00-2:15

Why do 70 percent of quality improvement initiatives fail? The biggest

obstacle is often within your organization. Learn how one

manufacturing company keeps everyone on the same page using

real-time insight into all projects.

Learning Objectives:

• See how to organize data in a consistent and easy-to-track fashion.

• Use dashboards and reporting to offer quick reporting and valuable

insights.

• Understand the characteristics required to become a real change

agent in your organization.

Josh is an Area Sales Manager at Minitab Inc., the world’s leading

provider of software and services for quality improvement and statistics

education. Josh is actively involved in developing new and managing

existing Minitab customer relationships. He also creates and delivers

presentations featuring Minitab products at tradeshows and conferences.

Prior to joining Minitab, Josh worked at Bartell & Bartell as a Business Development

Manager. There he played a key role in using statistical analysis during the development and

launching of new software packages.

Lucas earned a bachelor’s degree in Business Administration with a concentration in MIS from

Pennsylvania College of Technology.

Josh Lucas

Minitab

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Ballrooms 1 & 2 | 2:30 - 3:45

Seven Basic Tools of Quality In Action Today

Back in the 1950s, Edward Deming emphasized basic tools for quality

improvement. Inspired by Deming’s lectures in Japan, Kaoru Ishikawa is

attributed with further defining Deming’s basic tools into seven specific

tools. This toolset was touted as simplifying the perceived complexity of

continuous improvement, thus bringing a quality focus to front-line

employees.

But much has changed in the last 60 years. Has Ishikawa’s belief held

true in modern application? Are companies successfully using these

seven tools to solve 95% of their problems? Join Ellen Milnes for an

overview of the original Seven Basic Tools of Quality and a discussion

regarding their practical application.

This session will explore the following poignant questions:

• Are these the tools most frequently used for process improvement

projects? See what the data analytics reveal.

• Considering that these tools were originally selected for a

manufacturing environment, are they universally applicable across

industries, e.g. service industries?

• Is this list sufficient to implement and sustain improvement? If not,

what’s missing from the list?

Ellen Milnes serves as the Director of Marketing for MoreSteam, a global provider of eLearning and

software to drive enterprise process improvement. Ellen has taught Strategic Management at Ohio

Dominican University and Operations Management at The Ohio State University as an adjunct

faculty member. Prior to coming to MoreSteam, she was the business unit leader for Columbia Gas

of Ohio’s billing, collections, and call center operations. She served as a Continuous Improvement

Team Leader for customer service processes, was a Champion for WorkSmart Events, and held a

variety of corporate HR management roles. Ellen holds B.S. and M.S. degrees in Labor and Human

Resources from The Ohio State University.

Ellen Milnes

Director of Marketing

MoreSteam.com, LLC

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An Educational Six Sigma Project Using the Catapult

Ballroom 3 | 2:30 - 3:45

Mustafa Shraim - Assistant Professor, Ohio University

Mustafa is an Assistant Professor of Engineering Technology &

Management at Ohio University in Athens and the Principal Consultant

with SQPS Ltd. He has over 20 years of experience in the quality

management field as an engineer, manager, consultant and trainer. His

experience is extensive in quality management systems as wells as

Lean and Six Sigma methods. In addition, he coaches and mentors

Green & Black Belts on process improvement projects across industries.

Mustafa has a Ph.D. in industrial engineering from West Virginia

University. He is a Certified Quality Engineer (CQE) & a Certified Six

Sigma Black Belt (CSSBB) by ASQ. He is also a certified QMS Lead

Auditor by IRCA. He was elected a Fellow by ASQ in 2007.

Completed By: ETM Team; Chris Bartlett, Tucker Smith, Angelo Sabatino, Zachary Thelen

Department of Engineering Technology & Management

Russ College of Engineering & Technology, Ohio University

In the project, the team was team was to evaluate and improve the performance of the catapult with-

out design changes or investments. The team used the DMAIC methodology to make and control

the improvement necessary utilizing a number of quality tools and statistical analysis in the process.

The team was able to reduce variation by 70% and optimize the settings so that the target value is

achieved consistently. Results were confirmed and instructions were also developed to hold the

gains for users of the catapult..

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Chris Bartlett - Student, Ohio University

Chris was born and raised in Athens, Ohio and worked a few different

jobs in the food industry for a few years and made the decision to start

his post-secondary career at Ohio University. After a year he quit

school to be able to pay his bills and support his family. He started in

Electrical Engineering but quickly found his way into Engineering

Technology and Management. In these classes he fell in love with

quality. He attended an engineering conference in Kansas City, Missouri

and found an internship with Northrop Grumman. After working there for

the summer, he was convinced that he would be working here for the

rest of his life and as a result will now be starting his career with them in

May, 2018.

Tucker Smith - Student, Ohio University

Tucker Smith was born and raised in Delaware, Ohio where he

attended Buckeye Valley High School and is now a student at Ohio

University. He has a strong interest in continuous improvement for

business processes and product design for manufacturability. He

founded a competition robotics team at Ohio University and is currently

mentoring the Athens High School Bulldog Tech Club for the National

Robotics Challenge.

An Educational Six Sigma Project Using the Catapult

Ballroom 3 | 2:30 - 3:45

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Practical Applications of Reliability (Quality over Time)

Ballroom 4 | 2:30 - 3:45

Ha Dao

ASQ Fellow

National Director of ASQ Board of Directors

Why use reliability? Use reliability techniques to answer questions such

as: What is the expected life of a product? Does this product meet the

reliability requirements? How many more failures are we expecting in

the next month? What are the warranty costs? How do the design

changes affect product reliability?

This discussion will provide a practical view of Reliability as it relates to

Quality and Customer Experience. You will have an understanding of

reliability main concepts and the applications of reliability methods. You

will learn to determine the lifetime characteristics of a product using both

graphical and analysis methods. It includes several hands-on examples

of Weibull Analysis and Interpretations.

Topics covered include: Bathtub Curve, Weibull Distribution, Analysis and Graphical Interpretations,

Failure Forecasting, Censored and Suspended Data, Sample Sizes, Tips and Tricks, Case Studies

using SuperSmith, Minitab, and Weibull++ Software.

Ha Dao, an ASQ Fellow, is the Technical Quality Manager for Emerson. He is responsible for the

development and deployment of an enterprise approach to Quality Excellence (Quality, Reliability &

Customer Experience).

Ha is an experienced Quality Professional. His certifications include Shainin Red X Master, Shainin

Red X Reliability Engineer, Six Sigma Master Black Belt, Exemplar Global Certified QMS Lead

Auditor, ASQ Certified Six Sigma Black Belt, CQE & CQA. Ha holds a BSME and a Master of

Science in Management Science. With over 25 years of diversified experience, he has worked for

General Motors, Delphi Corporation, UTC Aerospace and SSA & Company (formerly Six Sigma

Academy).

Ha serves as the member of ASQ Board of Directors, National Director with the Technical

Communities Council (TCC). Other roles within ASQ included co-chair of the Society’s Strategic

Planning Committee, Strategy Deployment Committee Chair, ITAG Chair, TCC Group Chair, Group

Facilitator, Auto Division Chair, Society’s Nominating Committee Member and Regional Councilor of

the Reliability & Risk Division.

Our Special Thanks to our Student Sponsors:

ASQ Quality Management Division www.asq-qm.org/

ASQ Aviation, Space & Defense Division asq.org/asd/

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Buckeye Room | 2:30 - 3:45

Tech Pro to Tech Trainer

As a manufacturing professional, you understand operations like no one

else in the organization. But now you’re being asked to train others to

help them understand what you know so well.

This session addresses how you can go beyond your operational skills

to become a great trainer of adults, not children, delivering the highest

quality training to your employees by using a variety of training methods

to match your training objectives.

You will learn:

• How adult learners comprehend information and application

• How to use different training stages

• How to teach to different learning styles

• How to use the 4-Step Training process

Carrie Van Daele is president and CEO of Van Daele & Associates Inc.

at http://www.leant3.com and http://www.vtrain.us featuring her Train the

Trainer System for trainers and subject matter experts. Van Daele’s

company was founded in 1993. Carrie is the author of 50 One-Minute

Tips for Trainers published by LogicalOperations. She is a featured writer in several publications

such as The Association for Talent Development [ATD], Women of Achievement magazine, Quality

Digest magazine and FM & T magazine. Her degrees include: A.A - Evangel Bible College; B.S -

Carrie Van Deale

President & CEO

Van Deale Associates

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Our Special Thanks to the following Door Prize Contributors:

ASQ Automotive Division asq.org/auto

ASQ Chemical and Process Industries Division asq.org/cpi/

ASQ Customer-Supplier Division asq.org/cs/

ASQ Electronics & Communications Division asq.org/ec/

ASQ Inspection Division asq.org/inspect

ASQ Lean Enterprise Division asq.org/divisions-forums/le/

ASQ Quality Management Division www.asq-qm.org/

ASQ Six Sigma Forum asq.org/sixsigma/

ASQ Software Division asq.org/software/

Franklin International franklininternational.com/

Scotts Miracle Gro scottsmiraclegro.com/

ASQ Columbus 2018 Spring Conference

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United States Air Force Senior Master Sgt. Jessica Stevens has

been selected by the Columbus Section of the American Society for

Quality as the recipient of its annual Quality Professional of the Year

Award. The Columbus Section will publicly acknowledge Steven’s

accomplishment March 19 at its annual Spring Conference at the

Crowne Plaza Columbus North hotel.

Senior Master Sergeant Jessica M. Stevens currently serves as

Superintendent, Metrology Evaluation Team, Laboratory Certification

Branch, U.S. Air Force (USAF) Metrology and Calibration Division,

Agile Combat Support Directorate, Air Force Life Cycle Management Center, located in Heath,

Ohio. She joined the USAF in May 1998 and has held positions as calibration technician,

calibration work area supervisor, Quality Assurance Evaluator, Quality Assurance Manager,

Laboratory Manager, and Flight Chief prior to becoming an evaluator. In addition, she has served

as the Assistant Non-commissioned Officer In-Charge (NCOIC) of Protocol, NCOIC of Combat

Readiness Assessment Division, and as an Assistant First Sergeant.

Stevens is a sought-after calibrator, trainer and manager. She has been lauded by USAF senior

leaders as a “Stellar Senior Noncommissioned Officer (SNCO) with a passion for excellence,” a

“Dynamic NCO, a self-motivated performer with impeccable integrity, outstanding results

achieved,” and a "Meticulous NCO." As a calibration technician Steve became certified in various

calibration measurement area disciplines to include Microwave Frequency, DC/Low Frequency,

Resistance, Phase Noise, Capacitance, Linear, Temperature, Pressure, Power, Hi-Voltage, RF

Power, Attenuation, Mass, Force, and Torque. Her attention to detail and commitment to

excellence separates her from her peers.

Stevens has a long history of superior performance as a leader, manager, and calibration

technician. Below is a list of some of her most recent awards:

• Squadron SNCO of the Quarter, 2017

• Group Lance P. Sijan Leadership Award, SNCO Category, 2017

• USAF Meritorious Service Medal (MSM), 2016

• Squadron Lance P. Sijan Leadership Award, SNCO Category, 2014 & 2015

• Squadron SNCO of the Year, 2014

• Wing SNCO of the Quarter, 2014

• Additional Duty First Sergeant of the Year, 2012

• Group Maintenance Professional of the Quarter, SNCO Category, 2011

• NCO of the Quarter, 2010

For additional information about the ASQ Columbus Section and the

Quality Professional of the Year Award visit www.columbusasq801.com.

Air Force Senior Master Sergeant Named

Quality Professional of the Year from

ASQ’s Columbus Section

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United States Air Force Master Sgt. Fernando Marinas has been

selected by the Columbus Section of the American Society for Quality

as the recipient of its annual Quality Technician of the Year Award.

The Columbus Section will publicly acknowledge Fernando’s

accomplishment March 19 at its annual Spring Conference at the

Crowne Plaza Columbus North hotel.

Master Sergeant Fernando C. Marinas is a Metrology Laboratory

Evaluator, Laboratory Certification Branch, Air Force Life Cycle

Management Center, Agile Combat Support Directorate, Heath, Ohio.

He evaluates the Air Force Primary Standards Laboratory, 61 US Air Force, 4 Air National Guard

and 12 Foreign Military Precision Measurement Equipment Laboratories. He ensures the overall

safety, accuracy, reliability and traceability of over 629,000 pieces of Test, Measurement and

Diagnostic Equipment valued at over $721 million supporting virtually every weapon system in the

United States Air Force inventory. His primary objective is to ensure all Air Force systems and

equipment measurements are accurate, uniform, reliable and traceable to the National Institute of

Standards and Technology or other sources as approved by the Air Force Metrology and

Calibration Program.

Sergeant Marinas was born in Honolulu, Hawaii and he entered the Air Force in October 1998. His

background in the Precision Measurement Electronic Laboratory (PMEL) career field has afforded

him the opportunity to hold various positions; including PMEL Technician, Quality Assurance

Evaluator, Quality Assurance NCOIC, Section Chief, Laboratory Chief, Flight Chief and United

States Air Force Metrology Laboratory Evaluator.

Awards and Decorations

• Air Force Meritorious Service Medal

• Air Force Commendation Medal with two oak leaf clusters

• Air Force Achievement Medal with one oak leaf cluster

• 1st Maintenance Group Maintenance Professional of the Year, 2005

• 86th Maintenance Squadron Lt. General Leo Marquez Award, 2012

• 366th Maintenance Group Maintenance Professional of the Year, 2014

• 366th Maintenance Group Lt. General Leo Marquez Award, 2014

• 366th Maintenance Group Lance P. Sijan Leadership Award, 2015

• ASQ Certified Quality Inspector

Sergeant Marinas, his wife, Carla, and daughters Gracie, Miya and Sophia, enjoy spending time

together and going to the movies. When he finds time, Sergeant Marinas enjoys fixing cars and

watching sporting events. He and his family moved to Ohio from Idaho in 2016.

For additional information about the ASQ Columbus Section and the

Quality Technician of the Year Award visit www.columbusasq801.com.

US Air Force Master Sergeant Awarded

Quality Technician of the Year Award

from ASQ’s Columbus Section

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Th

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old

Sp

on

sors

:

Tom Baldrick-Process Improvement Specialist, Quality Leadership LLC, CMQ/OE, CQA

Gordon Clark-Emeritus Professor, OSU Integrated Systems Engineering

Michelle Cloyd-CQE, CRE

Bob Gross-Owner, RFG Marketing

Marty Hartman-Sr. Manager, Total Quality, Crown Cork & Seal Company, CQE, CQA

Ashley Hatfield-Validation Engineer, PharmaForce

Tim Keller-Lead Auditor, Nucon

Chet Meddles-Quality Systems Engineer, Worthington Industries

Bill Soller-LSS MBB, CQE, CQA, Principal, Supplier Six Sigma, LLC

James Spichiger-Business Improvement Officer, Park National Bank Co

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