How can Recording Help you?

Call any customer service center for any

purpose whatsoever and you will inevitably

get to hear “Your call may be recorded for

quality assurance purposes”. Previously

considered the exclusive domain of call

centers, call recording solutions are now

finding their way in more and more indus-

tries as businesses use them to solve

various business problems and boost their

bottom lines.

In industries such as the financial sector,

regulatory bodies make it mandatory for

businesses under their jurisdiction to keep

phone call records. Other businesses may

wish to record calls in order to settle

customer disputes or to improve the quality

of service offered to their customers.

Every business can benefit from call

recording in some way, Call Recording

provides business intelligence you never

thought was possible before.

Why was your sales executive unable to

close the deal? Why did the customer want

a refund? What problems are customers

facing with your products? Are your

company telephones being misused for

personal communications?

Now take the guesswork out of running

your business. Just listen to the call record-

ings and everything will become crystal

clear. Know it all, the instant it occurred.

Gather customer feedback, improve your

products and after-sales support, change

your policies and train your staff better.

Why Phone Call Recording Makes Perfect Business Sense

Phone Call Recording ASRAVOICEBusiness Case

Case Evaluation and Analysis

Compliance

Control over espionage

Customer Response Analysis

Customer Satisfaction

Error Control

Business Liability Assessment

Legal and Liability Control

Conflict Resolution

Obnoxious Call Control

PCI DSS Compliance

Personal Calls Control

Marketing Pitch Evaluation

Staff Training

Survey Support

Service Quality Assurance

Telephone Bill Control

Service Accuracy

Collecting Business Intelligence

Threat Prevention

Staff Behavior Monitoring

Deal Verification

Legal Compliance

Wh Ph C ll R di g M

Phone call recording offers a safety net

to your business, helping you to keep

track of what is happening as your

business expands.

As an increasingly larger proportion of

business is carried out over the phone,

call recording solutions offer a way to

keep track of what was said.

Call recording solutions can be deployed to

reduce the risk of miscommunication to

both internal and external parties.

Managers may use call recordings to

train staff more efficiently by playing back

calls and providing feedback.

Observing the behavior of sales staff

helps to Identify and remove obstacles in

closing sales.

Carefully recording internal and external

communication can help to rein in leakage

of corporate secrets and maintain

business confidentiality.

Corporations can guard themselves

against internal issues by monitoring

phone calls for employee misconduct.

In case of a business dispute, phone call

recordings can be submitted as evidence

in a court of law for legal protection.

Who Needs Call Recording?

911 Call Centers

Air Force Radar Stations

Air Traffic Control Towers

Ambulance Services

Bank Branches

Bank Call Centers

Bank Collection Centers

Bank Treasury Departments

Call Centers

Commodity Exchange Members

Contact Centers

Currency Exchange Companies

Emergency Services

FEMA

Fire Brigade Services

Malls and Public Places

Law Enforcement Agencies

Mobile Force Radio Communication

Money Market Dealers

National Security Agencies

Police

Public Safety

Public Telephony Service Providers

Security Surveillance Services

Sensitive Government Offices

Stock Exchange Members

Taxi, Airport Shuttle Services

Tow Truck Services

Utility Service Centers

Hospitals

Trading Houses

Distribution Companies

Telemarketing Companies

Does your Business Need Call Recording?

How Can You Use Call Recordings?

Many industries, including the payment

card industry, financial industry and the

air traffic industry among several others,

now require call recording as part of law.

But many other businesses in both the

public and private sector are now

beginning to consider call recording

solutions an indispensable business

analysis and decision making tool. Call

centers, public utility services, malls,

public entertainment businesses,

hospitals, fire department, ambulance

services, tow truck services, the police

force, 911 rescue and support services are among a growing list of businesses that are

turning to call recording solutions to provide not only evidence in case of a dispute, but

also invaluable assistance in assessing problematic situations and making the right

deci-sions on a timely basis.

For more information on how to obtain the call recording solution that best suits your business, contact

47378, Westwood Pl, Sterling, VA-20165 U.S.A Phone: +1-571-303-1213sales@softechebs, www.softechebs.com

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