assertive communication intro v2 022011 read only
DESCRIPTION
An introduction to being assertive. This brief presentation just gives a few usefful pointers on the topic. Enjoy.TRANSCRIPT
“Reach out to develop your skills, improve your employability”
Assertive Communication - Intro
Welcome
Your Facilitator
1 Aggressive, Non Assertive & Assertive
2 Rejecting Assertively
3 In Sum …
Contents
What is it?
“The way we communicate with others and with ourselves ultimately determines the quality of our lives."
Anthony Robbins
Exercise
Non Assertive Assertive Aggressive
Distinguishing Behaviours
Brainstorm amongst yourself the key distinguishing behaviours of the following:
Non AssertiveShy
QuietApologetic
ShakingWringing Hands
Not Making Eye ContactNervous
Giving up ResponsibilityHinting
Don’t stand up for themselvesAvoid Conflict
Afraid of Rejection
AggressivePointingShouting
Direct QuestioningDemanding
‘In Your Face’Exaggerated Actions
DominatingAttacking
Win at expense of othersSelfish
CollaborationBalance
AssertiveHonest
DecisiveSelf AwareConfident
DirectFair
RationalBold
Self AssuredRespectful
Words = 7%
Dr. Albert Mehrabian UCLA
Watch and observe?
Exercise
Role Play: Harold & Kumar
Look at the questions below based on the video clip you have just seen and discuss.
What did you observe about Harold’s behaviour?
What should Harold have done differently?
Now role play yourself using assertive responses.
Exercise
Role Play: Harold & Kumar
What did you observe about Harold’s behaviour?
What should Harold have done differently?
Now role play yourself using assertive responses.
RememberDon’t suddenly changeResults take time Don’t get extremeBe awareYou are only in control of your own emotions
Saying
SayingWithout
Some PointersDon’t Smile Stand up or ask them to sit down Give eye – contactInterrupt to avoid showing interest Pre-emptUse delaying tacticsYou have the right to say ‘No’
Saying
Exercise
Making Rejections Assertively
How would you say ‘No’ to the following when you are stretched in your current role?
Come up with some specific wording to say ‘No'.However Nevertheless
On the other hand AlternativelyEven so Perhaps
Nonetheless In addition
Answers to consider
Sometimes we have to agree!
Some Pointers
Agree, and discuss better planningUse the “You owe me one” responseStall with “I’ll get back to you”Give a time limitAgree, but disagree
In sum …
Aggression is not assertive.Don’t say no directlyGive reasonsDe - PersonaliseKeep CalmBe Aware
Any Questions?
"The only healthy communication style is assertive communication".
Jim Rohn
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