Asset ManagementUnrivalled in service

www.harrodsestates.comThis brochure has been produced for the general promotion of Harrods Estates Asset Management Division. Services

provided are under constant review and may vary from scheme to scheme based on our clients’ requirements.

A S S E T M A N A G E M E N T

A S S E T M A N A G E M E N T

Asset Management brochure front back.pdf 16/8/11 16:40:54

Harrods is world renowned for the quality of the productsand services that it provides.Harrods Estates is no exception.

ASSET MANAGEMENT

A personal touchHarrods Estates Asset Management offers clients an unrivalled level of service in managing theirproperties, with all the personal attention and quality of management expertise that one wouldnaturally associate with a prestigious brand like Harrods. Just as the iconic building in Knightsbridgeis no ordinary department store, Harrods Estates Asset Management is no ordinary propertymanagement service.

Across London we provide our services to thediscerning, those looking to add value to alreadyimpressive and exclusive properties.

We are totally committed to our clients and providean extensive range of management resources andservices including service charge administration,ground rent collection, employment and supervisionof on-site staff, maintenance and repairs - includingmajor works, regular site inspections and helping withindividual requests from residents. Rely on us foreverything; from the refurbishment of an entirebuilding… to the delivery of a dozen perfect roses.

ESTATE MANAGEMENT

Driving resultsWith all the resources of Harrods at our disposal, we are ideally placed to help advise, control andmaximise every aspect of the property, even as a new building or development is constructed. Our success is based on our experience and understanding of asset management and our clients'individual needs.

We can deliver as much or as little as you require.Our core business is maintaining landmark buildingsto the highest standards, whilst remaining workable,cost effective and efficient. Our expertise isinvaluable in the equally important aspects such aslease and management scheme construction,buildings’ systems, car parks, gardens and security.

In making a building really work for its owners andresidents, we have an extensive and impressive trackrecord. We already have experience of working withleading companies such as Berkeley Homes,Hutchison Whampoa, Capital and Provident andCrown Dilmun and we are in consultation with anumber of other high profile developers.

CONCIERGE SERVICES

Welcome to a world of possibilitiesIn the world of high profile luxury developments, a concierge service is now regarded as an absolutenecessity. In this important area, Harrods Estates Asset Management is leading the way throughknowledge and experience and with all the resources of Harrods retail at our disposal.

The aim is to put in place a hotel-style facility, whichwill assist residents in every way. Our concierges arehighly trained, professional, discreet and trustworthy,and furthermore can call upon all the resources ofHarrods for the ‘Front Desk’.

Food, flowers, gifts and personal items can bedelivered at short notice, selected from Harrods’finest ranges. The concierge can arrange a rental car,a chauffeured limousine, even a private helicopter.

More prosaically, the concierge will undertake suchtasks as receiving deliveries and tradespeople,greeting, screening and escorting visitors, makingrestaurant reservations, arranging maid service,booking travel or events, or simply walking the dog.

No task too small, no request too extraordinary.

THE TEAM

Working well togetherOur own greatest asset is our people. Operating from our central London offices we are an enthusiastic,highly professional and efficient team. We strongly believe that communication is the basis forsuccessful client relationships and therefore we are always available to discuss, inform and advise on every aspect of asset management and our service.

We comply with both the Royal Institution ofChartered Surveyors’ and Association of ResidentialManaging Agents’ codes of practice.

Richard Stephenson General Manager020 7225 6777

Heidi HamptonAssociate Director020 7893 8867

ASSOCIATIONAA OF RESIDENTIAL

MANAGING AGENTS