Assignment IX

Competency Profiling e-Governance Lifecycle Change Management Facilitator

Duties Tasks Change Visioning and Strategic Planning A

Interpret and analyze results of stakeholders survey A1

Analyze trends and outcomes of SWOT A2

Interpret Vision, Mission and Mandate of project A3

Interpret Project goals, objectives, KPI A4

Design Vision of Change Management A5

Assess Change Readiness B

Define Change B1

Define Performance Matrix B2

Choose Assessment Methodology B3

Implement Assessment B4

Create Evaluation Matrix for Readiness B5

Kotters Change Management Framework (C)

Plan for creating sense of urgency C1

Form a guiding coalition (C2)

Implementation of communication of vision Strategy (C3)

Empower people for vision and create short term wins (C4)

Build on gains and plan for Sustaining the Change (C5)

Communication Strategy/ADKAR and Lewins Model (D)

Identify and Classify Stakeholders , their needs (D1)

Design Communication Strategy (Lewins or ADKAR model) D2

Implement Lewins model for change

Implement ADKAR model for change (D4)

Execute Communication Plan (D3)

Training Design and Development E

Carry out TNA and prepare design brief E1

Competency profiling and task analysis, design of training objectives E2

Design of session plans Assessment tasks E3

Evaluation of Training E4

Design assignments and games E5

Facilitation Skills F

Effective Presentation & communication G1

Effective listening and body language G2

Practice different learning models G3

Practice cultural diversity facilitation skills G4

Practice Transformational leader skills G5

Competency Profile of e-governance Lifecycle Facilitator:

Duties Tasks Visioning and Strategic Planning A

Design stakeholders survey A1

Analyse trends and carry out SWOT A2

Design Mission and Mandate A3

Design Project goals, objectives, KPI A4

Design Vision of e-gov project A5

eGovernance domain skills

B

Analyse needs and performance issues B1

Carry out Gap analysis and Process Re-engineering B2

Align GPR vision with Project vision B3

Build core team and Manage Change processes B4

Implement Capacity Building Plan B5

Software Application and IT Infra planning C

Carry out assessment of IT infra C1

Build IT Infrastructure C2

Plan Application development C3

Implement plan for field tests and migration to new system C4

Ensure security and sustenance C5

Business Models and Legal Framework D

Prepare DPR D1

Prepare RFP D2

Interpret various business models D3

Analyse and Select business model for scope of the project D4

Design sustenance and exit protocol D5

Project Management Skills E

Project initiation, planning and execution E1

Project monitoring and ensuring social/ethical responsibility E2

Develop teams for RFP, DPR, regulatory framework E3

Manage the development and deployment E4

Prepare framework for monitoring and evaluate on E5

Training Design and Development F

Carry out TNA and prepare design brief F1

Competency profiling and task analysis, design of training objectives

Design of session plans Assessment tasks F3

Evaluation of Training F4

F5

Facilitation Skills

Effective Presentation & communication

Effective listening and body language G2

Practice different learning models

Practice cultural diversity facilitation

Practice Transformational

G G1 G3 skills G4 leader skills G5

1. Change Management Competency Profiling: Communication Strategy Duty Area

Duty Area: Communication Strategy

Tasks Sub-Task Knowledge Skill Attitude/Safety

Hours of

Training

D1-Identify and Classify Stakeholders, their needs

Identify different stakeholders - persons, roles, organizations and their demographics

Knowledge of Power-Interest Matrix(High Power-Low Interest; High Power-High Interest etc);

Evaluation and Analytical techniques

Knowledge of past stakeholder information and consultations, if any

Organizational structure

Roles and responsiblities of each stakeholder

Design of stakeholder questionnaire

Design of stakeholder register (ready blueprint)

Knowledge of competitors

Observation and Documentation skills;

Questionnaire preparation and application;

Facilitation of brainstorming sessions,

Interviews,

Listening skills

Analytical skills

Stakeholder management skills

Expert judgment

Mind mapping skills

Brainstorming- Documentation studies, Interviews

Patience

Unbiased

Quality

T- 1 Hr; P- 2 Hr; OJT- 3

Determine stakeholder types. Categorize them into groups (Authority level, Influence score) & Stakeholder impact assessment

Task/ responsibility analysis of each group

Apply techniques to identify the needs and desire, concerns and barriers of each group

Identify representatives for each group

D2- Design communication

strategy (Lewins or ADKAR model)

Set up communication goals and objectives; Identify the agenda or focal point to be communicated- Statement of purpose

Knowledge of stakeholders as learned above in D1.

Content creation

Content management

Knowledge of techniques and tools that are most likely to effectively reach the audience (Social Media,

Content creation and content management skills

Documentation skills

Media production skills

Good review skills

PEST (Political,

Economic, Social and

Unbiased

Quality

Create targeted content as per stakeholder analysis that effectively speak to target audiences

Duty Area: Communication Strategy

Tasks Sub-Task Knowledge Skill Attitude/Safety

Hours of

Training

Prepare a communication strategy document

SMS, Mass media, Plays etc)

Technological )Analysis skills

SWOT Analysis skills

Identify effective communication channels techniques and tools

Map accessible communication resources

Pre-test and review of the content. Set and monitor time-lines, milestones and indicators in action plans

D3- Implement Lewins model for

change

Unfreeze

Knowledge of the core business of the firm.

Knowledge of the key statistics of the firm/ organization (sales figures, financial results, customer satisfaction surveys results etc)

Knowledge of the market and competitors

Knowledge of beliefs, values, attitudes, and behaviors of the organization

Knowledge of Survey mechanisms

Knowledge of benefits of change.

Force field analysis skill

Survey skill

Research skills

Data presentation skills

Communication skills

Planning and implementation skills

Open and honest

Change

Freeze

Duty Area: Communication Strategy

Tasks Sub-Task Knowledge Skill Attitude/Safety

Hours of

Training

Knowledge of the powerful stakeholders to be convinced for the change

D4-Implement ADKAR model for

change

Create Awareness of the business reason for change

Knowledge of the reasons and benefits for the change

Adoption, measurement, corrective action and recognition of successful change.

Understand the negative or positive consequences on all stakeholders

Education and training skills

Motivation skills

Mentoring skills

Coaching skills

Create Desire for change

Apply knowledge about how to change

Implement the change at the required performance level.

Reinforce change.

D5- Execute communication

plan

Implement the communication plan as per the communication strategy document through all the viable channels identified earlier

Communication plan and strategy document

Assessment skills

Impact assessment and review of communication

Tweak communication plan and content based on feedback

eGLC Facilitator: Task Analysis for Duty Area “Software Application and IT Infra planning”

Tasks Sub-Task Knowledge Skill Attitude/Safety Hours of Training

C1- Carry out Assessment of IT infra

Design the format for IT resource data collection

Hardware, Software, Networking, Humanware, Different data collection formats, Knowledge of survey techniques, Knowledge of data analysis

questionnaire designing skill, Interview skills; Data analysis skills, data representation skills

Focus on quality of data collection; Focus on quality of survey; Focus on quality of data analysis Focus on quality of survey Focus on quality of data analysis

T- 1 Hr; P- 2 Hr; OJT- 3

On-site survey for IT data collection including

Compile and Analyze the data

C2- Build IT Infrastructure

Technology selection Operating system, Enterprise Architecture (EA), Legacy data, Data growth planning, Knowledge on bandwidth requirement; Data of Funding Sources

Technical skills; Financial analysis skills

Resource Analysis

Data Sizing

Analysis of Number of Concurrent Users

Financial Resource Analysis Building

C3- Plan Application development

Requirement Analysis, Analyzing the problem or business process.

setting up a common

SAS library and

appropriate catalogs

for an applications

development project

Testing

software skills

Licensing

Setting up the development

environment.

Resource planning, Designing

and develop components.

Tasks Sub-Task Knowledge Skill Attitude/Safety Hours of Training

Developing the application and implement the components

User requirements for

developing software

Frontend/ backend

software

Database maintenance

Licensing methodology

Module Design

Unit Testing

Bug Fixing

C4-Implement plan for field test and migration to

new system

User Acceptance Testing Cloud Technologies,

Client Server Model

Data Center, DR

Deployment process

Internet security

Application

deployment

skills

Identify deployment model

Network Configuration and Optimization

FMS- facility management services

Compiling and testing the

application.

Release, install and activate the

application

C5- Ensure safety and sustenance

Regular upgradation and Preventive Maintenance

Firewall, Spyware, and

Security

Safety Analysis

techniques

Safety

Analysis skills

Designing security

Incidence Support system

Session wise Learning Plan

Lesson Type/No.

√□ Theory □ Practical

No.:

Please left click on the applicable box. Select “Checked” and click “Ok” to place a cross in the correct lesson type

Opening of this lesson:

Topic Describe Topic with Link/s to

previous topic/s

Defining and Analyzing requirements for application development

Aim What I want participant to learn

To define and analyse the application development requirements

Rationale Why this is useful for them, and

how it will motivate them to

undertake the lesson

Requirements definition is one of the crucial steps of creating a project.

Without well-defined requirements managers cannot plan a project,

developers and integrators do not know what to build, customers do not

know what to expect, and there is no way to validate that the system

built satisfies the needs of the organization.

It is necessary for the IT project team and end users to define and

document all of the business and functional requirements of the project.

These are documented in the SRS the Software requirement

specifications. This document details all business and functional

requirements of the project. This brings the organization the developers

and users to a common platform as it details the "what" of the project.

Next, the team and users define the design requirements and add them

to the requirements document. The design requirements describe "how"

to build the solution(s).

Learning outcomes What I want them to be able

At the conclusion of this lesson students will, in both verbal and

written English, be able to:

to do at the end of the

lesson: ● Be realistic- Do not overload

● Use verbs for examples;

(Describe… explain…define...

analyze... carryout…reflect

upon…practice…identify…

makeconnection between…

justify… show… use…

plan…criticize…evaluate…

demonstrate…)

1. List and Describe the steps in requirement planning

2. List the application development requirements

3. Analyse the requirements for application development

4. Justify application development

Session wise Lesson Plan

Main Part of this lesson:

Learning activities The activities I will use to

best enable my participants to

meet their learning outcomes

1. Explain what are requirements

2. Process of requirement gathering

3. Using Brainstorming / interviewing techniques for

gathering Business requirements

4. Getting user requirements through meetings, FAQs,

5. Gathering Functional Requirements by performance gap

identification and gap analysis, formats for identifying

performance gaps,

6. Listing the requirements

7. Classifying the requirements

8.

Resources What I use to support

Learning

Formats, Videos, Research papers

Teaching Notes My curriculum content

The sequence followed:

The requirements of a application development process

Documented requirements of a application development process

Guidelines for requirement gathering and analysis

Conclusion of the lesson:

Outcomes How I will check that

participants have achieved

the expected outcomes.

I will check achievements of learning by:

Requirement listing and analysis of a project using case study of

SARTHI

Next lesson Instructions for participants

regarding presentation for

the next lesson

Setting up Development process environment

4.Assessment Events/ Tasks

Assessment of the trainees post the session on Defining and Analysing Requirements for Software

Development will be done using the following tools:

Formative

1. Case Study- Based on the case study of SARTHI or a successful change management in any MNC

will be used to identify the system requirements.

2. Assignment- The group will be given assignments for gathering system requirements, gap and

performance analysis.

Summative

3. Quiz- Divide yourselves into groups of 4, total group of 4. Questions will be based on the

selection analysis and identification process. Every correct answer will fetch 2 marks and wrong

answer will get 1 negative mark.