Customer Care 2020

3

“I never met anyone who loves to call a business”

“We think you should be able to just message a business like you message a friend”

•  Instant •  Interactive

•  Proactive •  Personal

4

I chatbots

Fonte:Facebook2016

5

LE

GA

CY

SY

ST

EM

S

NLP/NLU BUSINESS

RULES

REPORTING & ANALITYCS

USER MODELING

CM

S

CA

MP

AIG

N

MA

NA

GE

R

MULTICHANNEL AGENT CLIENT

APP/WEB

(VIRTUAL ASSISTANT)

MESSENGER

& M BOTS

WE CHAT

SMS

TELEGRAM

& T BOTS

CORE PLATFORM

our A.I. competences and experience

2009

2011

2013-14

2015

2016 +

SMS

Customer

service

Smart

Message

Text /voice

Virtual

Assistants

BOTS

and other AI

Enhancements

(Deep learning)

Text4Assist