assisted radio ion - telcofan lieven vanthomme

Assisted Radio Optimisation

“Improve operational excellence now and in the future”

27/04/2010

Lieven Vanthomme

Mobile Network Performance, London

Mobile Telecoms Services & Software Solutions

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TELCOFANTELCOFANTELCOFANTELCOFAN

Telcofan introduction

� Independent company founded in 2004, based in Belgium

� Services� Business Process Consultancy

� Observation, Analysis, Re-engineering

� Business Process Software Automation� Customisation, Integration, Implementation and Support

� Other Services� Reorganisation, strategy, outsourcing, …� Smart services: radio planning, optimisation, network benchmarking, …

� Software Solutions� Radio Network Data Analyzer

� Automated correlation of different data sources

� Creates KPI’s, notifications and tickets� Prioritizes the radio network problems

� Customization to your needs

� Allows workflow management

� Proven solution to increase efficiency � Ensures a Customer centric focus

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Agenda

� Analysing the optimisation processes

� Introducing Assisted optimisation

� Requirements for tooling

� Benefits

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Analysing optimisation processesObjective & Methodology

� Objective: “Investigate current ongoing projects how money could be saved while maintaining or improving on the quality of the existing processes”

� Shadowing ‘day to day’ tasks

� Different engineering levels and regions� Use of industry experts

� Check existing processes, targets and challenges� Check Process Interfaces

� Note all tools used

� (‘Real’) Timeline of activities� Identification of potential bottlenecks

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Analysing optimisation processesResults

� Lots of manual operations� visual correlation of alarms, triggers, bad KPI’s

� check Top 10-30 for XX KPI’s without prioritisation

� manual report creation

� protocol or call trace export and scrolling

� loading drive test data for replay one by one

� typing results from one tool to the other

� …

� Lots of network data collected but mainly unused

� Not enough time/resources to solve all the issues

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� Management unable to get insight and control

� Processes not known

� No uniform approach or lack of methodology

� Commercial tools not properly used to the full capabilities� bad implementation, not known, not customised, bad performance,

…

� Lots of isolated internal build sheets, Access queries and desktop tools

� Number of tools found typical 50-100 in Radio teams only

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1500 rows

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� Several isolated systems processing the same data for similar or other purposes

� Each with their own GUI

� No correlation of data

� No prioritisation of network problems

Radio Planning

tools

DatabasesTest tools2G, 3G, 4G

voice/dataVisualtools

Analysistools

Processdocuments

Parameterconfiguration

CountersKPI's

Detailed

data

Tasks &

Projects

Trouble

ticketsPerformance

objectives

Automationtools

Reportingtools

What is the most important problem in the network today?

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Assisted optimisationDefinition

“Efficient optimisation using future-proof automated

solutions that provide relevant prioritised issues

including all required diagnostic information for quick

resolution”

≠ SON: Self-Optimising Networks

(3GPP 32.500)

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Assisted OptimisationSteps to Self Optimisation

Time

Systems

Automation

Data Sources

Intelligence

Desktop

Workgroup

EnterpriseCloud Computing

Automated reportingExcel/MSAccess

ACP

Auto-loadingSharing data

FilteringCorrelationPrioritisationWorkflow

AssistedOptimisation

SelfOptimisation ?

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Assisted optimisationWhy now?

� Revenues growth is slowing or non-existent

� Costs <> Workload� Budget cuts

� Headcount cuts

� Workload doesn‘t just go away

� Technology is increasingly complex� 2G+3G+4G+…

� Outsourcing� Vendor management

� First automate then think about outsourcing

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Assisted optimisationExample-Radio Network Performance Analysis

� Traditional� Manual

� No prioritisation

� Lots of KPI’s/bad cells...

Next KPI / Bad Cell

Known

problem?

Create Trouble

Ticket

Check Site/Cell

Open Trouble

Tickets

Take Corrective

actions

Problem for

RF to Solve?

Check related

Cell KPI’s

Check

Configuration

Parameters

Check SITE

location

Check Alarms

Check site

installed HW &

plans

Yes

No

Yes

No

Check Other

data (coverage,

CDR’s, …)

Daily

Performance

Checks

TOP X KPI’s

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Assisted optimisationExample-Radio Network Performance Analysis

� Automated� Prioritised issues

� Reduced steps

� Possible today with

Radio Network Data Analyzer

Next Ticket/Task

Take Ticket

Create Trouble

Ticket

Take Corrective

actions

Problem for

RF to Solve?

Analyse

Ticket Info

No

No

Yes

Yes

Receive

Prioritised

Ticket/Task

Ticket / Task

Close/Assign/

On-Hold

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Assisted OptimisationRequirements for Tooling

� Correlate data to automate issue finding� Input data: any open data source

� Correlation allows prioritisation and better diagnostics� Most important issues are addressed first

� Filter to only relevant issues� Reduced overhead of data

� Extreme data processing performance� Multi-processing, Cloud computing

� Distribute network issues as tickets� allows workflow management

� Reporting on ticket status, type of issues, per Engineer….� One combined data warehouse bringing all data together

� Cross-platform and ‘open’

� Easy to use GUI� Future proof and easy adaptable ->Customisable

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Assisted OptimisationRequirements for Tooling

Alarms

Perf.

Data

Configdata

Trouble

Tickets

Alarms

WorkOrders

Probe

data

Drive

Tests

MobileAgent

Filter

Data

Warehouse

Correlate

Prioritise

Diagnosticinfo

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How to quantify possible benefits

� Quantitative benefits:

� Labour

� Time spend optimisation resources on daily process-> Productivity

� Cost of external resources: contractors, drive test, managed services,…

� Alternative for outsourcing

� Maintenance of tools

� Less tools less opex

� Including internal tools !

� Process Cycle time improvements

� Faster time to market or launch

� Better MTTR

� Calculate savings and include in ROI

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How to quantify possible benefits Example results

ROI Year 0 Year 1 Year 2 Year 3 Total Payback

(months)

NPV

Solution investment € 400.000 € 80.000 € 80.000 € 80.000 € 640.000

Benefits € 1.250.000 € 1.250.000 € 250.000 € 2.750.000

Net Cash flow -€ 400.000 € 1.170.000 € 1.170.000 € 170.000 € 2.110.000 3,84 € 1.698.362

Processes

Analysis

%

Process

%

Productivity

%

Mandays

savings

€

Drive test

savings

€

Other

OPEX

€

TOTAL

€

3G Site Verification 36,00% 6,00% 0,5% 31.680 € 0 € NA 31.680 €

3G Pre-Launch Tuning 75,00% 30,00% 15,0% 456.000 € 100.000 € NA 556.000 €

3G Post-Launch Tuning 75,00% 30,00% 12,0% 300.890 € 80.000 € 400.000 € 780.890 €

2G Pro-Active Optimisation 43,11% 7,92% 0,3% 18.969 € 0 € NA 18.969 €

Daily Performance Management 50,00% 25,00% 9,4% 660.000 € 0 € NA 660.000 €

TOTALS 1.529.720 € 180.000 € 400.000 €

2.109.720 €

EFFICIENCY GAINS POTENTIAL BENEFITS

GRAND TOTAL BENEFITS:

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How to quantify possible benefits

� Qualitative benefits: � Alignment of business goals and priorities

� Faster implementation of new technology, guidelines, …

� Can lead to increase in ARPU

� Improvements in call-setup success rate

� Reduction in dropped calls

� Customer satisfaction improvement -> reduced churn

� Extra arguments not included in ROI

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Questions ?

Thank You for your attention !

� For more information:Tel. : +32 (0)486 50.70.25

[email protected]

www.telcofan.be

assisted radio ion - telcofan lieven vanthomme

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