association for public service excellence vision for the future assist conference – st andrews bay...

ASSOCIATION FOR PUBLIC SERVICE EXCELLENCEASSOCIATION FOR PUBLIC SERVICE EXCELLENCE

VISION FOR THE FUTURE

ASSIST CONFERENCE – ST ANDREWS BAY SEPTEMBER 2005

PAUL O’BRIEN, CHIEF EXECUTIVE, APSE


Outline

• Quotations

• A ten year vision

• Short to mid term

• Designing services

• Conclusions


Vision - Quotations

• ‘They couldn’t hit an elephant at that dist…..’ last words of General Sedgewick.

• ‘The best way to predict the future is to invent it’, Sony.

• ‘I never think of the future. It comes soon enough.’ Albert Einstein


2015


Society in 2015 • Longevity• Varied households• Disabilities• Diversity• Skills shortages• Child care • Training• Consumerism• Quality of life• Sport & Leisure


Environment in 2015• Extreme weather• Housing shortages• Fear of crime• Reduce emissions• Recycling• Congestion• Public awareness• Charging• Public transport• Establishment


Economy in 2015

• Economic stability• Manufacturing• Service sector• Knowledge economy• Wealth v exclusion• Regional variations• Polarisation• Multinationals


Technology & Politics in 2015

• Technology• Access• On demand 24/7• Voter apathy• Political parties• Celebrity• Lower taxes / Higher quality• Privatisation• Service failures


Short to mid term issues


P.R.

• 2007

• No overall control

• Consensual politics?

• Clarity of direction


Reorganisation• Tom McCabe, APSE Glasgow• ‘Yes, No, Yes, No, Yes, No’• Football Chairman’s vote of

confidence • Joint working or else• Beyond 2007

‘We're not in the market to be looking for a manager’ – 15 October SFA chief executive David Taylor

Sacked 1 November


Centralism V Localism

• Thatcher / Blair

• Centralism

• Ring fencing

• Local agents?

• National minimum standards

• Local enhanced choice


Finance

• Tom McCabe

• U.K. Macro economics

• Comprehensive Spending Review

• Record investment in public services

• Now want return

• Drives efficiencies and PPP

• Prudential borrowing


Scotland – Efficient Government

• September 2004 - Scottish Executive spending proposals for 2005 – 2008 published.

• £500 million of recurring cash-releasing efficiency savings for investment in frontline

services by March 2008. • November 2004 – Efficient Government Plan.• 3 year financial targets - £745m of annually

recurring cash-releasing savings by 2007-08 and the ambition of achieving up to 900 million.


Scotland - Targets

2005-06 Already

identified

2006-07 Already

identified

2007-08 Already

identified

For the year 2007-08

Additional savings yet

to be specified

Cash releasing savings

405m 582m 745m 155m

Time releasing savings

N/a N/a 300m 300m


Scotland – Developments to March 2005

• Establishing a reference group with representation from local government, the NHS and other public bodies to act as a channel for information and to strengthen dialogue between different sectors;

• Establishing an Efficient Government Delivery Team within the Scottish Executive;

• Holding a series of workshops across Scotland with senior managers in the public sector on the topic of collaborative Efficient Government projects;

• Piloting the technical note for identified cash-releasing efficiency projects;

• Drafting of technical notes for the 48 cash-releasing efficiency projects that have been identified; and

• Working with Audit Scotland to introduce independent scrutiny into the process.


Achieving Efficiencies – The APSE way


PPP

• Tranche 1 - 2002 £1.2bn• Tranche 2 – 2003 £748m• Catering / Cleaning / Janitorial• Soft Service

– Carve out– Sub-contract– Stake in SPV– Secondment


Trading & Charging• 2003 Act• Surplus Capacity• Guidance• 95% Marginal• 5% Significant• Encore


Planning to Charge or TradeCouncil Strategic Objectives

Economic, Social, Environmental

Partners

Business Case

Market analysis

Powers

Demand

Competition

Economic Impact

Community Strategy

Portfolio Analysis

Risk Assessment

Civic Benefit

Financial Case


A Rough Guide

• What are we good at? – Portfolio analysis

• Is there an external market for it?– Market research– Porters five forces

• Is it consistent with Council objectives – Economic impact assessment

• Prepare business case– Inputs– Risks– Rewards

• Business plan


Examples

• Large event catering

• Deep cleaning

• Specialist catering – e.g. halal, kosher

• Specialist cleaning e.g. hazardous environments

• Joined up examples


Any Council Community Support Service

•Meals on wheels

•Cleaning

•Shopping

•Property Maintenance

•Grounds Maintenance

•Emergency Alerts

Charge based on ability to pay

Trust

Comprehensive service

Qualified/approved staff

CRB checked


EQUAL PAY – THREAT OR OPPORTUNITY?

Not a question of ‘if’ but ‘when’!

What is local government’s defence?

Lemmings, Lawyers and Losers?

What is the vision for Equal Pay?

Do or be dammed?


Two Comparable Destinations

CORPORATE VISION/CONTINOUS IMPROVEMENT

WORKFORCE DEVELOPMENT &

LABOUR COSTSTRATEGY

COMMERCIAL TRADED SERVICES

& BUSINESS PLANNING


SECOND DESTINATION?

EQUAL PAY WILL NOT HAPPEN TO ME!


Soft FM Skills Shortages• UK Wide Survey – 23% Response Rate

• 94% of Soft FM Employers Encountering Skills Shortages

– *Biggest skills shortages evidenced in Catering (41%) and Cleaning (35%)

– *Biggest recruitment shortages evidenced in Catering (73%) and Facility Assistants (61%)

• 41% Developing a Soft FM Model– Of which, 25% are incorporating Hard FM functions

• All respondents are currently recruiting for service needs only, no evidence of long term support for the wider industry from either sectors


STRUCTURES

• Customer focused

• One stop approach

• Loose fit FM package

• Area based

• Selling services to schools

• New markets

• Links to Corporate Initiatives


THE FUTURE

• Improve or else

• Bigger authorities

• Fewer Councillors

• Changing environment

• Flexible structures

• Thriving in adversity


CONCLUSIONS

• Strong future for Local Government

• Dynamic environment for FM services

• Adapt to change

• Take opportunities

• Learn from each other

• Challenge for APSE & ASSIST


““It is not the strongest of the species It is not the strongest of the species that survives, nor the most intelligent - that survives, nor the most intelligent - it is the one that is most adaptable to it is the one that is most adaptable to

change”.change”.

Charles Darwin


Contact details

PAUL O’BRIEN

Association for Public Service Excellence (APSE)

2nd Floor, Washbrook House

Lancastrian Office Centre

32 Talbot Road, Old Trafford

Manchester M32 0FP

Tel 0161 772 1810

Fax 0161 772 1811

Email: po’[email protected]

Web: www.apse.org.uk

association for public service excellence vision for the future assist conference – st andrews bay...

Documents

public services

apse slide

albert einstein slide

clarity of direction

ppp prudential borrowing

efficiency savings

additional savings

year vision short