Assuring program quality

• Supervision

• The organizational chart

• Training

• Budgeting

MCH in Developing Countries 2-8-11

Assuring quality of care

Supervision:What are the key roles of supervisors?

• Legitimation, protecting role integrity

• Motivation

• Education and guidance

• Helping solve problems

• Technical assistance

• Linkage

• Monitoring and control

• Evaluation

Some ideas for overcoming obstacles to effective supervison

• Change from idea of one-way ‘supervision’ to that of a two-way exchange - ‘support’

• Model it!

• Build supervision into a routine -- re-evaluate the mechanisms available

• Involve effective trainers in supervision

• Establish health system commitment to field support

HIV Program ManagerHIV Program Manager

Program OfficerProgram Officer Program OfficerProgram Officer Administrator/Office ManagerAdministrator/Office Manager

Technical AdvisorTechnical Advisor

Organizational HeadOrganizational Head

BookkeeperBookkeeperDriversDriversCommunity

health councils

Health Unit staff

The Organizational Chart

Is training needed….?

What is a training plan? What should be included?

Budgeting...