Assuring Quality in IT Department in Middle East College

Mazin Ali Abullah Al-Maqrashi

68968

SQU

Overview

This proposal is about ensuring quality in Middle East College which is one of an

important technologist college in Oman. I took my internship in this college particularly in the

IT department and my training benefits are good so far. In general, this proposal will focus in

the assessment of IT support department in cases of the quality of the services that provided.

I plan to assess three main dimensions in this Department which are environment,

personnel, and curriculum. I will use different assessment tools to evaluate each dimension of

this department to ensure and to recognize the quality of each dimension and how to improve

the changes in the future.

Personnel

I will assess the personnel in IT department of this institution which will be instructor,

students and staff. I will assess the instructors in this department in different cases, the

strategies of teaching, attendance of the classes and using technology in teaching. About the

students I will assess them by evaluate their levels of learning, their grades and their skills and

innovation in the institution. In case of assessing the staff of this department I will look through

the quality of services that they provide for students and instructors. Moreover, most of the

students and teachers have weaknesses in case of troubleshooting their computers and using

some of the software in their learning.

Curriculum

In this department I will assess the curriculums which are including books, online text

and types of content that used to teach students. I will evaluate each type of curriculum: are

they meet students’ needs? Do those curriculums provide supportive recourses for students

to get more information and search about knowledge? Are they different type of content

provide for students (text, audio and visuals)? There are some limitations of some courses in

the department because of lack of some resources that support learning.

Environment

The environment is Middle East college specially IT department. There are some

strengths and limitations in the environment in this department. This department provide

different services for example, LRC, equipment for learning, different labs and IT support. In

case of the limitation of the environment of IT department there are some lacks of materials

which are facilitating learning and teaching. In addition, this department has some limitation in

IT support because there are many students and teachers have some problems on their

computers and as a result of that they will need a lot of support from IT technicians. There no

workshop that trains faculty staff and students to maintain their own laptops or fixing simple

problem in the department.

Assessment Tools

In my research I will use different assessment tools that will cover each dimension in the

institution as the following approach:

Personnel: I will use a questionnaire or survey to assess students’ performers,

knowledge, skills and level of understanding. On the other hand, I will assess the instructor by

using the same tool but I will mature their ways of teaching, using technology in their learning

and teaching, support students with different resources for learning and the abilities to cover

and manage the content of learning correctly. In addition, I will evaluate the faculty member in

the IT department by cover the area of their responsibility, the services that they provided and

improving the department sequentially.

Environment: I will observe the environment of the department in the Middle East

College and cover all the branches that contain by using check list observation sheet. In this

dimension I will evaluate the materials that department provide, the labs, the activities and

creativity of the department, new technology and other cases.

Curriculum: I will an expert review to see and evaluate the qualitative of the curriculum

in this department and how much fit the student abilities and met their needs. However, I will

evaluate the supported recourses that will supply this courses and students in learning.

Fish-Bone Diagram

Expert Support

Training teachers

Motivate students for

creativity

Supportive recourses for

courses

Support students with

materials of learning

Supportive curriculum

Workshop for facility

members

Facilitate lab with new

technologies

Insuring

Quality in IT

Department

on Middle East

College

Resources Environment

Personnel Curriculum