asteron ease (employer administration super exchange) for
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Asteron EASE™ (Employer Administration Super Exchange) for online contributions
Frequently Asked Questions
What are the benefits of using Asteron EASE™? By choosing to use our new online employer contributions solution, Asteron EASE™ (Employer Administration Super Exchange), you can experience greater efficiency and reduced effort to administer your superannuation guarantee obligations for your employees. This system removes complexity and will simplify your business through:
› Simplicity – one easy to use interface to add new members, submit contributions, change member details and submit exit information, saving you effort
› Control – gives you control over your payment options and information within your members accounts
› Flexibility – you can choose to enter details on screen (suitable for small to medium plans) or upload a payroll file (larger plans with many members)
› Saves you time – you can use the solution to submit both default and choice contributions.
What functionality does it include?Asteron EASE™ is an end-to-end solution specifically designed to meet the needs of employers. It will allow you to:
› pay super contributions for members in your default fund
› pay super contributions to other funds chosen by your employees (choice funds)
› set up new employees when they join your company
› remove employees who leave your company
› update employee details such as salaries, addresses and Tax File Numbers
› access online reporting for both default fund and choice of fund members – a record of all your superannuation contributions in the one location.
Why choose to use Asteron EASE™?The online contributions solution we are using manages over 20 million transactions per year for over 50,000 employers and is used by leading Retail and Industry fund administrators.
AS01566 02/07/10 A
Important note
This information is current as at 1 September 2010. Any information contained in this document has been prepared without taking into account your particular objectives, financial situation or needs. Before acting on this information, you should consider the appropriateness of this information having regard to your own objectives, financial situation and needs. The Asteron WealthSolutions Clearing House product, is issued by Suncorp Portfolio Services Limited (SPSL) ABN 61 063 427 958 AFSL 237905 RSE License L0002059 and is available at www.asteron.com.au. Before deciding whether to acquire or continue to hold Asteron WealthSolutions Clearing House product all persons should obtain, read and consider the Asteron WealthSolutions Clearing House Product Disclosure Statement.
Issued July 2010
Will it cost me anything to use?As long as you have 80% of your employees in your Asteron default fund, you can enjoy all of the benefits associated with the solution free of charge. A small fee may be charged for each transaction if you do not. For more information please see the Asteron Clearing House PDS.
What is the Choice of Fund clearing house?The new employer contributions solution will enable you to use our Choice of Fund clearing house. The clearing house will allow you to make contributions to multiple super funds in a single payment. We’ll manage the distribution of these payments to the individual funds nominated by your employees.
What payment methods does it support?There are two flexible payment options supported by the new solution. These are:
› Direct credit - EFT
› Direct debit
Why doesn’t the new solution support Bpay®?Our employer customers have told us that they prefer not to use Bpay® within their businesses. Whilst Bpay® remains a payment feature for our members, we don’t offer it in our new online solution.
How do I use Asteron EASE™?Firstly you’ll need to register to use the new solution. It’s easy – just call us on 1800 035 435 and we’ll talk you through what you need to do.
Once you’ve registered, simply login to WealthSolutions using your existing login details (or the new ones we’ve provided if you’re a first time user).
Then, click on the ‘Contribution Schedule’ button under the Employer menu on the left-hand side of the screen. A new screen will open and from here you can navigate using the menu icons on the left hand side of the screen.
How do I submit contributions?Once you’ve logged in, you can either enter contribution details on screen or use the payroll file upload facility (suitable for larger plans). Then it’s just a matter of:
› ‘Transmitting’ your contribution batch, which sends us all the data for your schedule; and
› Submitting your payment(s) through your internet banking facility (if you’ve selected direct credit as your payment option).
Once we have the information you’ve submitted & your payment(s), we’ll take it from there.
What happens if I encounter an error using Astron EASE™?The system displays meaningful messages on screen, making it easy for you to correct the mistake and continue processing. If you get stuck though, we’re happy to assist. Just give us a call on 1800 035 435.
What support will I get?We’ll provide you with everything you need to start using the new employer contributions solution. You will receive an Online Demo and easy to understand User Guide. We have also set up a dedicated hotline and email address to guide you through any challenges you may encounter when you first start using the new system. Further support is available by contacting your Adviser.
T: 1800 035 435
How do I find out more?To find out more about Asteron EASE™, simply talk to your Adviser and they can assist you with registering. Alternatively, you can contact our Customer Service Centre on 1800 035 435 and we can arrange for you to speak to one of our experts for a demonstration.