astron profile
TRANSCRIPT
Astro
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Serv
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Lim
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Call Center and Business ProcessOutsourcing “We help you compete”
AGENDA Advantage – India About Astron Astron Services Astron Collection Services Medical Billing and Collections Call Center Setup & Technical Support Astron Agents Astron Process and Transition Performance Metrics Quality Control Astron Benefits Q & A
ASTRON E SERVICES
ADVANTAGE- INDIA A vast pool of English speaking literate manpower at
competitive costs Cost savings Time zone difference advantage Large-scale opportunity for outsourced services Incentives from the Government Major US companies like Bay area credit services,
Providian, Capital One, Dell, Bank of America have already chosen India as their back office operations’ hub
ASTRON E SERVICES
ABOUT ASTRON A BPO (business process outsourcing) service provider
with expertise in Collections and Mortgage Procel. Offshore center located in India Company Registered in Delaware Strong financial backing Scalable to 75 seats in a single shift Experienced management team and training department State of art infrastructure with predictive dialers, IVR,
ACD and dedicated private internet lines.
ASTRON E SERVICES
ASTRON VAS To add value by providing superior quality, cost-effective
Business Process outsourced solutions to program-Astron v/s US companies and help them strengthen their core functions.
Astron Value Proposition We help our clients achieve their business goals by
carefully recruiting top-notch talent from India’s vast labor pool, empowering them with the best tools and technology the industry has to offer, and coaching them to embrace client-specific business objectives.
ASTRON E SERVICES
ASTRON SERVICES
Outbound Call Center
Telemarketing services Collections Surveys & Data Verification Market research
Business process outsourcing Mortgage Loan Procc. Astron Data Entry and proceed Astron Payment collections and proceed Astron
Call Center Setup & Technical Support
o Turnkey Solution for Call Centero Technical Support
Inbound Call Center
Customer Service and support Order Taking and fulfillment Inbound hotel reservations Infomercials/Direct response
ASTRON E SERVICES
ASTRON COLLECTION SERVICES
Full suite of collection outsourcing solutions Early and late stage collections Skip tracing Complete compliance with FDCPA and HIPPA laws Ability to use multiple collections’ and dialer software
e.g. CUBS, DAVOX, etc. Complete training to meet your needs Online collections Customer service oriented processes
ASTRON E SERVICES
CALL CENTER SETUP & TECHNICAL SUPPORT
Virtual VOIP Call Center, Web-Based Software and Internet eCRM Applications
Client Services
Astron E Services offers a wide variety of customer relationship management (CRM) consulting services designed to assist its customers with their businesses. Please select one of the following choices for more information or call our Client Services Department at +91-79-9228005554
Consulting
With over 8 years of experience in the customer contact software industry, we are uniquely qualified to assist your company through each stage of the system life cycle of your customer relationship management systems.
Applications Strengths Inexpensive hardware requirements Scripting Remote usability (agent and manager) Reporting Unlimited scalability integration Database Centralized control dialers Predictive Open system design Inbound/OB/blending No geographic limitations campaigns Multiple simultaneous Hardware independent Appointment scheduling IVR ASTRON E SERVICES
ASTRON AGENTS
Extensive screening and testing Agents – Call center as full time career Intensive training- Federal and State laws, Software,
communication skills, collection techniques Blend of proce Astron management, collection and
technical expertise Ongoing training- Successful collection calls,
overcoming objections, securing payment commitments
ASTRON E SERVICES
ASTRON PROCESS & TRANSITIONExperienced transition team
ensures smooth flow
ASTRON E SERVICES
Data
ExcelOnline
Dial systemReal time
Recycled till finalarrangement is made
Dailyreports
Transition team understands process Develops model and metricsImparts training thru various channelsTrain the trainer approach Ongoing support
PERFORMANCE METRICS Collections -Avg. accounts each month %
dollars collected and goal for % delinquency reduction
Telemarketing – Sales/Contacts resolved per hour
Customer Support- SLAs Mortgage- Turn around times and Accuracy
ASTRON E SERVICES
QUALITY CONTROL Ongoing training and feedback Remote monitoring Voice files & productivity reports
ASTRON E SERVICES
ASTRON BENEFITS
Virtual extension of your back-office 30-40% cost savings Migration experts Reduction in expenses of hiring & training Experience with collections and mortgage- persistent
and consistent results Complete compliance Faster turnaround and Customized package Lower attrition and higher attendance rates Scalability Process Improvement Data Protection & Effectual Technical Setup
ASTRON E SERVICES
TECHNICAL SKELETON
ASTRON E SERVICES
ASTRON E SERVICES P LTD.“BEST BLEND OF SUPERIOR QUALITY AND LOW COSTS”
Web: www.astroneservices.comEmail: [email protected]
Ph: +91-79-9228005554
ASTRON E SERVICES
QUESTIONS????
ASTRON E SERVICES