at northern states funding group - customer service is personal
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WITH NSFG, CUSTOMER SERVICE IS PERSONAL It’s rather ironic. We have more ways of communicating with each other than ever before. Yet study after study indicates that people actually feel MORE isolated than in previous eras, despite the incredible technology at our fingertips. And while we can’t go backwards with technology, most of us feel—at one time or another—a longing to revisit the era where mom and pop ran all the local retail shops, or stop in to the local pub ‘where everybody knows your name’. At Northern States Funding Group, Inc., (NSFG) we understand the feeling. And while we remain connected to all the latest technology with total online access and real-‐time status updates, we refuse to let that technology completely dictate how we do business. “It may sound like a cliché, but at Northern States, our business really is—and always has been—all about customer service,” says Gene Reeber, President. “We offer all of the capabilities of the big national lenders, but treat every transaction with the mindset of a small town mortgage lender. Low rates are important and certainly our rates are something we’re very proud of, but the entire NSFG team knows that the process of buying a home is about so much more.” It starts with trust. Throughout New Jersey and Pennsylvania, realtors and home buyers have come to realize that we’re not just a funding company…they trust that we’ll do whatever it takes to make the experience a great one from start to finish. And to accomplish that, nothing is more important than communication. Throughout the mortgage process, we provide regular updates and progress reports so you always know the status of your loan. Our people are completely accessible and open to address any of your questions or concerns, and if anything comes up, we let you know right away. Buying a home is stressful. We get it. That’s why we’re 100% committed to making our part of the process hassle free, both for the client and the realtor. It’s why year after year, regardless of market conditions, our client base continues to grow. And sure, the glowing reviews we get on Facebook and other social media sites don’t hurt. But what we’ve found is that good old-‐fashioned word of mouth is our best sales tool. Because in this world of technology, good news is still something people love to share. “I’ve been in the business a long time,” adds Reeber. And I can honestly say I’ve never been around a group of people more dedicated to the art of customer service.” If you’re considering a new home purchase, OR if you’re a PA or NJ realtor looking for a funding partner who makes the process simpler for everyone, we urge you to give us a call at 877.302.4044 or see our impressive services by visiting our web site at NSFG.net. About Northern States Funding Group, Inc.-‐ NSFG is a full-‐service mortgage lender with a strong reputation of outstanding performance in satisfying the lending needs of Real Estate Professionals, Builders and Individual Homebuyers in the New Jersey and Pennsylvania markets. Lender NMLS: 120891 -‐ Equal Housing Lender, Equal Opportunity Employer. 600 Birchfield Dr. Suite 604, Mount Laurel, NJ 08054 -‐ Toll Free: 877.302.4044 www.nsfg.net