June 3-5, 2014 | Berlin, Germany

Bartek Gatz, JIRA Product Manager

JIRA State of the Union

JIRA PM

• working from Gdańsk, Poland

• with Atlassian since 03.2013

• responsible for:JIRA Ecosystem,JIRA Importers Plugin, and JIRA Capture

About the presenter - Bartek Gatz

JIRA Ecosystem investments

SOFTWARE

SERVICE DESK

ENTERPRISE

ONDEMAND

JIRA

6.2 6.3

we are here

JIRA Ecosystem investments

SOFTWARE

SERVICE DESK

ENTERPRISE

ONDEMAND

– Atlassian’s mission

”

“Atlassian exists to unleash the potential in every team to advance humanity through the power of software.

Software

Help software teams

• across all Atlassian products

Integration with Development Tools

• create branches from within JIRA

• automatic issue transition (*)

Software

!

(*) planned

Status lozenges

• consistency and elegance

• category colour coding

• easier to search over JQL

!

use status lozenges not status icons

!

!

Software

Inline Issue Create (*)

• create issues directly on Plan Board within Scrum iterations

• context injection

• backend in JIRA

Software

!

(*) planned

JIRA Importers (“JIM”) plugin

• JIM is pluggable

• JSON importer released

• JSON importer REST API (*)

• CSV import by users (*)

Software

!

(*) planned

Help us help software teams

Our focus is on software teams

1. create awesome Add-ons for software teams

2. let us know about your Add-on!

3. get promoted

Software

JIRA Ecosystem investments

SOFTWARE

SERVICE DESK

ENTERPRISE

ONDEMAND

OnDemandJIRA - New Sales by Platform

-00

2,000

4,000

6,000

8,000

FY2002 FY2003 FY2004 FY2005 FY2006 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 FY2014

BTF OnDemandBTF OnDemand

JIRA new customers by platform

today

65%of new customers

are choosing OnDemand

Atlassian Connect 1.0

• two Atlassian Connect Lab Week events held in 2013

Atlassian Connect in JIRA

JIRA Atlassian Connect public Add-ons

• 8 commercial by external vendors

• 9 free by external vendors

• 3 free by Atlassian Labs

lots more coming

Atlassian Connect in JIRA

Atlassian Connect in JIRA

JIRA AC Add-on

Web Browser

Atlassian Connect in JIRAJIRA AC Add-on

Web Browser

Atlassian Connect in JIRAJIRA AC Add-on

Web Browser

!

• REST API

Atlassian Connect in JIRA

1

JIRA AC Add-on

Web Browser

1

1

• webhooks

!

• REST API

Atlassian Connect in JIRA

1

2

JIRA AC Add-on

Web Browser

1

2

1

• webhooks

!

• REST API

Atlassian Connect in JIRA

1

2

JIRA AC Add-on

Web Browser!

• GUI integration 3

1

2

33

3

1

• webhooks

!

• REST API

• entity properties

Atlassian Connect in JIRA

1

2

JIRA AC Add-on

Web Browser!

• GUI integration 3

4

1

2

4

3

331

4

!

REST API in JIRA

• over 120 REST API points (and growing)

• note: SOAP API deprecated (80% covered in REST)

Atlassian Connect in JIRA

SOAP

REST

!

User interface integration

• seamlessly blended into JIRA GUI

• context aware

Web PanelAIssue Tab PanelB

Project Tab PanelC

Version Tab PanelDComponent Tab PanelE

Web ItemFG General page

Search Request ViewHI Admin page

J Config pageK Dialog

Profile pageL

Atlassian Connect in JIRA

”“ Connect is the biggest strategic

opportunity for the JIRA Ecosystem

– Bryan Rollins, JIRA General Manager

!

Entity Properties

• store data against JIRA issues and projects

• retrieve it

• search for it using JQL Store Data in JIRA

Atlassian Connect in JIRA

!

Issue Properties - examples of use

• map coordinates

• private / public to-do lists

• private labels

• synchronisation status with external systems

• versions of issues

• …

Atlassian Connect in JIRA

JIRA Ecosystem investments

SOFTWARE

SERVICE DESK

ENTERPRISE

ONDEMAND

– Atlassian’s mission

”

“Atlassian exists to unleash the potential in every team to advance humanity through the power of software.

– Atlassian’s mission

”

“Atlassian exists to unleash the potential in every team to advance humanity through the power of software.

every team

Service Desk

Fastest growing organicproduct from Atlassian

• Knowledge base

• SLAs

!

Service Desk

Built on top of JIRA platform

• existing JIRA APIs today

• Service Desk specific APIs (*)

!

!

!

(*) planned

Service Desk connection opportunities

CRM

social media

asset

management

network

monitoring

telephony

JIRA Ecosystem investments

SOFTWARE

SERVICE DESK

ENTERPRISE

ONDEMAND

Customer challenges

!

“We have performance

problems. We have outages

during critical business hours.”

“Our CIO requires that all

Tier 1 applications are highly available and horizontally

scalable.”

“We’re at 1,000 users and 50,000 issues but want to

bet heavily on JIRA. Can JIRA

scale?”

JIRA Data Center

• for High Availability

• for Scale

• does not impact JIRA features

• coming in JIRA 6.3

JIRA Database

Load Balancers

JIRA Cluster Node JIRA Cluster Node JIRA Cluster Node

Enterprise - Data Center

Enterprise - Data CenterEarly dogfooding - JAC is clustered since end of March

Enterprise - Data Center

Pioneer Program

• 10 large customers

Learn more:

!

!

Enterprise - Data Center

Enterprise - Data Center

Bartek’s Amazing JIRA Add-onby Bartek for JIRA 6.0 - 6.3 and JIRA OnDemand

Pricing

• new pricing for the Data Center offer

• no change required for Add-ons

• consider changing your pricingfor higher tiers

!

!

Enterprise - Data Center

Will be revealed with JIRA 6.3 release

Enterprise

Enterprise - audit trail

Audit Trail with REST API

• store configuration events in JIRA audit log

• read events from JIRA audit log

!

!

Enterprise

great

opportunitiesSOFTWARE

SERVICE DESK

ENTERPRISE

ONDEMAND

June 3-5, 2014 | Berlin, Germany