atlassian summit highlight meetup

Atlassian Summit Highlight Meetup

Agenda

JIRA SERVICE DESK

DATA CENTER

NEW IN JIRA & CONFLUENCE

ATLASSIAN PLAYBOOK

BORREL

ATLASSIAN SUMMIT

Atlassian Summit

• 3200+ Attendees • 90+ sponsors • 75+ sessions

• Samenkomen van gelijkgestemden • Direct toegang tot Experts, Atlassians en

Add-on Vendors • Feest & gezelligheid • Intensief, vermoeiend … maar heel inspirerend

New in JIRA & Confluence

JIRA Core & Software

Visual editor in JIRA7 . 2

Manage Sprints permission7 . 1

Reopening sprints7 . 1

Inline edit in boards7 . 2

Clone sprint value7 . 2

Native mobile appC L O U D

Confluence

Collaborative editing6 . 0

Delete & copy page hierarchies6 . 0

Fixed width tables5 . 1 0

New dashboard5 . 9

Batched E-mails5 . 1 0

Native mobile appC L O U D

Performance

Atlassian Data Center

Companies face increasing dependencies

IT Support ProductivityDowntime

Data CenterScale mission-critical Atlasssian applications

Instant Scalability

High Availability

Performanceat Scale

DisasterRecovery

JIRA Software Bitbucket Confluence JIRA Service Desk

Data Center

HipChat(beta)

Scale mission-critical Atlasssian applications

High Availability

Active-active Clustering

Uninterrupted access

RedundancyDistributed Load

Intelligently distributes load across cluster

Minimizes single points of failure

Concurrent User Capacity

No compromise on performance

Quality of ServiceApplication Resilience

Increases application throughput Critical teams receive highest quality of service

Performance at Scale

Hassle-free Deployment

New nodes join the cluster without downtime

Predictable CostsRapid Re-indexing

Ensures users have maximum uptime Licensed by user count

Instant Scalability

Index replication

Database @ fileshare data replication

Primary

SOFTWARE APPLICATION

DATABASE

SHARED STORAGE

Remote DR

SOFTWARE APPLICATION

DATABASE

SHARED STORAGE

Disaster RecoveryAvailable for JIRA Software, JIRA Service Desk and Confluence • Reduce startup time • Redirect users to the

Disaster Recovery system


• Joined development • Quick start guide • CloudFormation Templates

• Up-and-running < 10min

* Available for JIRA Software & Bitbucket. Confluence and JIRA Service Desk coming soon

$ 1200


SAML for Atlassian Data CenterIntegrate your Atlassian Data Center applications with your current identity solution!

• Microsoft Azure AD

• Microsoft ADFS

• OneLogin

* Support for JIRA Software, JIRA Service Desk & Bitbucket.

• OKTA

• PingOne

• Bitium

JIRA Service Desk

38% of JIRA users were using JIRA for service management, before we created JIRA Service Desk.

Challenges facing IT teams

users developers

IT team

- demand for new services- simple self-service

- productize my code- no hassle infrastructureServices

Service Desk

Streamlined ITSM - Purposes built for IT Teams

Service Request Incident Problem Change

users developersIT team

Service Desk project

JIRA Service Desk

Make it easy to ask for help with simple self-service?

Streamline request fulfillment to deliver optimum service

Provide answers with smart, automated KB suggestions

Best practice ITIL service request workflows, including approvals

Powerful SLAs to improve service response

Increase visibility: link problems to software issues

38

Customer

IT Team

Feature Highlights

Customize email templatesC L O U D

Improved automation3 . 2

Transitions in portal3 . 2

Approval Workflow3 . 2

Knowledge base for Agents3 . 2

Certification

Certificering

Atlassian Playbook

PLAYBOOK …?

Atlassian developed a playbook that changed the way our teams work

ATLASSIAN NO-BULLSHIT GUIDE TO UNLEASHING YOUR TEAM'S POTENTIAL

Van individu naar team leadership

De playbook aanpak

Soms is het gelijk duidelijk …

Zo niet, dan is er een health-check• 3 modellen voor verschillende teams • Aanpak om ‘health’ vast te stellen • Verbeterpunten bepalen • Prioriteiten stellen

En plays om de ‘health’ te verbeteren

En plays om de ‘health’ te verbeteren

https://www.atlassian.com/team-playbook

https://www.atlassian.com/team-playbook