atmosphere coffee break - automated call distributor (acd)
TRANSCRIPT
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Atmosphere Coffee Break: VACD
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Presenter
Mario Navarro
Account Manager
954.671.6613 Direct
866.776.7634 Main
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Advantone at a Glance
WHO WE ARE
• Industry leading Communications as
a Service (CaaS) provider - 1986s
• Atmosphere® Cloud Platform
Delivers Cloud IVR, Cloud Routing,
VACD, VPD
• Scalable solution to 4000+ seats
KEY DIFFERENTIATORS
• Personalized Approach
• Fast Implementations
• Comprehensive Reporting
• Sellable Price Points
• Flexible
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Atmosphere Cloud Contact Center Solution
ACD
ROUTING
IVR
VPD
SCRIPTING
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ATMOSPHERE VACD
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• Skills-based routing based on agent availability
• Remembered Routing
• Automated “In Queue” call back
• Live call monitoring through easy-to-use dashboard
• Barge-in, Coach and Listen to Calls
• Self-Service and Robust Reporting
• Integration with CRM through open API
• IntelePeer’s highest-quality voice offering (PLTE)
Atmosphere VACD – Key Features
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Atmosphere VACD Dashboard
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Atmosphere VACD Dashboard
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Atmosphere VACD – Customer Profile
Target Customers:
– Enterprises and Call Center seeking to route calls to available and qualified
agents with high quality voice
• Telemarketing
• Billing/Collections
• Lead Generation Organizations
• Enterprises and Call Centers looking to enable call-backs and notifications
• Notifications & Alerts
• Polling & Political Services
• Surveys
Verticals:
– Direct Response, Retail, Customer Service, Consumer Goods,
Pharmaceutical/Healthcare, Non-Profit Organizations and Financial Services.
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• Argo provides live agent services to organizations.
• Started using Atmosphere VACD to handle all
inbound sales and customer services calls in 2009
with 30 agents.
• Team has expanded to 600 agents who utilize
Atmosphere’s features such as scripting, web
services, call recording, and reporting.
• Overall annual savings of $250,000+, improved
customer experience, more uptime, better reliability
Atmosphere VACD – Use Case
Everyone in this
business wonders, “Are
we up? Can we service
our clients? If
something does
happen, we know we
have 99.99% uptime
and 24/7 support. I
sleep better knowing
Atmosphere® support is
there.”
- Jason Levesque
CEO, Argo
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DEMO
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Join us for more Coffee Breaks in March!
Recorded Coffee Breaks - In case you
missed us!
• 4/5: IVR
• 4/14: Cloud Routing
• 4/21: VPD
Look for a $5 Starbucks gift card in your email for
attending today’s presentation!
Please contact Tom Morra with any Atmosphere
questions!
Email: [email protected]
Phone: 413-308-3018