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AT&T Collaborate

February 2019

2

Globalization

Greater business complexity

• Increased competition

• Cultural and regulatory demands

Changing workforce

• Sharing is the new default

• Tyranny of the inbox

Video is the new voice

Mobility of business

• Business anytime, anywhere

• Change is constant

Need for real-time information

Changing work environment

3

Collaboration ChallengeCollaboration challenge

4

A hosted voice and collaboration service that allows you to use multiple devices and programs, all from a single phone number. It’s a cohesive service that integrates your voice, video, Web, and messaging tools.

AT&T CollaborateSM includes more than 30 hosted voice features, including mobile app, call forwarding, Three Way Calling, Auto Attendant, Music on Hold, and more. There are 3 separate add-on options available that include all basic features.

AT&T Collaborate

5

Get more of what you need from the start

Collaborate offers flexibility to communicate the way that matters to you

AT&T Collaborate

Voice Unified communications

• Talk on virtually any device anytime, anywhere.

• Never miss a call.

• Choose the advanced features that set your business apart.

• Share your desktop and video conference

• Get work done more quickly and efficiently

• Collaborate across devices

• Increase your voice range• Fixed and mobile capability with a broad range of features

• Give your employees a flexible working environment with the ability to work from virtually anywhere

• Collaboration feature package or à la carte

AT&T Collaborate

Customer focused Productivity

Virtually any device –mobile or desktop

Voice

Content sharing

IM & Presence

Audio, video, web conference

Contact Center

Third-party app integration

Scalability and flexibility

Highly secure in the AT&T Cloud

Geo-redundancy

Virtualized environment

Predictable per seat pricing (OpEx)

Transport agnostic

Rapid order provisioning

Self service

Global reach (2017+) Order

Install (2017) Ticketing

6

AT&T Collaborate

Get customizable functions for your business

7

Capture calls

• Voicemail• Mobile Audio Only (Collaborate app)• Call forwarding features• Call Notify, Call Pick Up• Call Return, Call Transfer

Manage your office

• Account or authorization codes (Charge)• Auto Attendant basic features• Caller ID (name and number)• Contact Center capabilities (Charge)• Management tools

Manage your calls

• Busy Lamp Field and Do Not Disturb• Call Waiting• Fax Messaging• Intercom• Three Way Calling• And more

AT&T Collaborate

Get easy access calling features your staff uses most

8

Profile

• Expanding business sites• Increasing, unpredictable call volumes • Antiquated Private Branch Exchange

Solution

• Collaborate

Benefits

• Improved customer satisfaction• 50% of calls answered without employee disruption• Ability to scale as needed• Capital flexibility, increased savings

Local garden center scales to address increased business

AT&T Collaborate

9

Simplified communication

Collaborate

AT&T voice and collaboration solutions help employees increase productivity, and are easy to deploy across your business.

Home

Another office

Mobile

Mobile

Conference phone

Desktop IPphone

More information

Service benefitsFeature packagesCloud architecture

11

What matters to you……

Build your business

Simple communications with features you want

Easy to use

Productivity gains

Efficient cost structure

Office

• Add and change calling features yourself.

• Assign features based on need or function. Pay only for what you need.

Mobility

• Add the ability to integrate mobility to your office

• Keep your office number

Collaboration

• Share information through a desktop.

• No need to wait for anyone to get to the office. Integrate with mobile devices.

Conferencing

• Voice conference

• Web conference

• Video conference

• Integrate with mobile devices and share ideas virtually anywhere

Communicate

Integrate

Service benefits

Feature packages

Basic Voice Seat

30+ featuresA few key features:

• Mobile Audio Only

• Auto Attendant

• Voicemail

• Music on Hold

• Sequential Ring

• Simultaneous Ring

• Hunt Groups

• Call forwarding

• Call Transfer

• Call Waiting

• Three Way Calling

Unified Communications

Enhanced VoiceFeatures

All features included in Basic Voice Seat plus:

• Instant messaging and

desktop presence

• The Collaborate app for

• Desktop

• Mobile

• Tablet

Contact Center

All features included in Basic Voice Seat plus:

• Contact Center Agent

Web Client (10)

• Contact Center

Supervisor Web Client (2)

• Queuing

• Real-time reporting

All features included in Basic Voice Seat plus:

• Account or

Authorization codes

• Alternate Numbers

• Barge-in Exempt

• Busy Lamp Field

• Call Park

• Intercom Group

• Instant Group Call

• Site Forwarding

• N-way Call

• Virtual on-net users

• Selective Call

Acceptance

À la carte features

Purchase as needed:

• Auto Attendant

• Receptionist Web

Console

• Pre-alerting

Announcement

• Contact Center

Agent Web Client (1)

• Contact Center

Supervisor Web

Client (1)

(Hoteling)

Shared Workspace

+

• Flexible Seating

• Hoteling Guest

• Hoteling Host

AT&T Integrated Cloud (AIC)

Other provider networks

CustomerAccess to Collaborate: Billing, management,and training through Business Center.

HTTP

HTTP

Device mgt

SIP

SIP

SIP

CollaborateIP Phone

Collaborate Mobile App

Log in, Devicemgt.,featuremgt.

SIP

Collaborate service elementsare deployed in the AT&T

Integrated Cloud, on virtualmachines that meet AT&T

domain 2.0 guidelines.

Internet

AT&T Business Center

Att.com/business

TDM (POTS)

Open APIs

App Integrations

Session Border Gateway (SBG)

Collaborate service complex

Network border gateway /

Interconnect session border controller

Data Border Element (DBE)

Cloud architecture