at&t incorporation
TRANSCRIPT
Introduction
It is a telecommunications service provider.
It is based is Dallas, United States.
Its operational segments include wireline and wireless communication.
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AT&T Incorporation Services
Provision of dial-up Internet services.
U-verse services.
Enterprise network services.
Wi-Fi and packet services.
Local and international voice services.
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Companies Challenges
Awful performance.
Absolute abysmal customer service.
Poor value.
Unresponsive to new and emerging customer needs.
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Organizational Changes to Overcome Challenges
Leadership roles should be defined clearly.
Improving the overall performance.
Embracing the below changes:
structural
task
technological
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Stage process of implementing changes
Creation of motivation to change.
Adjusting the equilibrium.
Refreezing.
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Barriers to Success
Resistance to change.
Poor leadership styles.
Poor customer relations.
Embezzlement of funds.
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