iCare NEWSMEDICARE MEMBERS: New Medication Therapy Management Vendor for 2019iCare welcomed a new Medication Therapy Management (MTM) vendor in 2019 called myMTMcare. myMTMcare will replace the previous vendor, OutcomesMTM. The services provided by the MTM program at iCare include telephonic medication reviews by a pharmacist once per year. iCare Medicare members must meet specific criteria for eligibility into this program. However, in 2019, members may be additionally identified for eligibility based on the need for medication adherence interventions and/or a medication reconciliation after a hospital discharge. Every three (3) months, more and more iCare Medicare members will be identified for services. Each eligible member will receive a welcome letter and a phone call from a myMTMcare pharmacist.This benefit is completely FREE to iCare Medicare members and has the potential to save you money on your prescriptions. If you have any questions regarding this program, please call the iCare Pharmacy Services Department at 1-800-777-4376 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m.

ATTENTION MEDICARE MEMBERS!New Medication

Therapy Management (MTM) Vendor for 2019

Get social with iCare! www.iCareHealthPlan.org | info@iCareHealthPlan.org

ISSUE 1 2019Share the Love Award ................................. 2VIP Day 2019 at Festa Italiana .................... 3Medicare Advantage Plans Make it Easy to Stay Healthy ............................................. 4Community Health Worker/Health Coach Program and You ............................. 5Recent Hospital Stay .................................... 6Why is Sleep Important? ............................. 6iCare Member Letter ................................... 7Download the MyACCESS App ................... 7Visit the iCare Web Site ............................... 7Follow to Home for Homelessness Program ........................................................ 7Information for Medicaid Members .......... 8Information for Medicare Members .......... 9Updated Privacy Notice ............................... 10What to Do if You Change Your Phone Number or Address ..................................... 10Tell Us if You Have a Complaint ................. 10Fraud, Waste and Abuse ............................. 10

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At iCare, one of our core values is to “Radiate Compassion”. If you’d like to recognize someone from iCare for giving great service, here’s your chance. » Did someone on your care team go above and beyond? » Did a customer service representative help you with a problem?

Whoever it was, why not let them know you appreciate them! Watch for the winner to be named in a future iCare member newsletter. Entries are due by June 30, 2019. Mail your form in today!How to mail back your nomination form: Please PRINT the employee name and reason you are nominating that person in the lines below. Then print your name, address, city, state, zip code, and telephone number on the lines provided below. Cut the form away from this page. Using your own envelope, please place inside, seal (don’t forget to put a stamp on the front of the envelope!) and address to:Independent Care Health PlanAttention: Marketing Department – Radiate Compassion Award 1555 North RiverCenter DriveSuite 206Milwaukee, Wisconsin 53212Don’t forget the postage!

SHARE THE LOVE AWARD

RADIATE

COMPASSION

Employee Name:

Why are you nominating him/her?

Your name:

Your address:

City: State: Zip:

Your phone number:

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Another of our core values is to “Inspire Well-being”. There is no better way to have a positive effect on your health then having some fun! So, once again, iCare members can attend VIP Day at Festa Italiana for FREE! VIP Day is Friday, July 19, 2019 from 12:00 p.m. (noon) – 3:00 p.m. VIP Day is for individuals with physical challenges. These people and their caregivers can get free admission. You need a ticket to attend the event. One free ticket is available per VIP. This ticket will admit the VIP and one guest. Tickets are limited and issued on a first-come, first-served basis. Once they run out, Festa Italiana will not issue more. Parking is $5 at the ICC until 2:00 p.m.For more information call 414-223-2808 or visit www.festaitaliana.com.How to get your ticket: Please PRINT your name, address, city, state, zip code, number of tickets, your disability, and telephone number on the lines provided below. Cut the form away from this page. Using your own envelope, please place inside, seal (don’t forget to add the postage!) and address to:VIP Day, Festa Italiana 631 Chicago StreetMilwaukee, Wisconsin 53202-5916Please include a self-addressed return envelope with your form. On the return envelope, write your name and address on the front in the “to” area. Please place a stamp on the envelope, too. Festa Italiana will mail your tickets to you.

Name:

Address:

City: State: Zip:

Number of tickets:

Disability:

Phone number:

VIP DAY 2019 FESTA ITALIANA!

INSPIRE

WELL-BEING

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Stay healthy and active year-round.Many Medicare Advantage plans make it easy.

Walking a dog and other outdoor activities are easy to enjoy on a warm summer day. But during Midwest winters many older adults get out of their good exercise habits. Time indoors can also mean poor eating habits.Barbara Meier is a great example. For years, Barbara’s passions included her beloved Chicago Cubs. It also included her high-energy dog Wrigley, and caring for her parents.Six years ago, Barbara’s father passed away. Her mother passed away last year. “Caring for my parents had been my life. I was so used to spending most of my days providing care. When my mom died, I was kind of lost for a while,” said Barbara. “I realized I had not paid attention to my own fitness. A woman from my apartment building told me SilverSneakers was an included benefit of her health plan at no cost to her. I looked into it and found that Weight Watchers was also included. About three weeks after my mom passed away, I enrolled in the iCare Medicare Plan. I’m so glad I did.”

SilverSneakers is a fitness benefit. It includes access to 17,000 fitness locations nationwide. Members can use exercise equipment. They can also attend group exercise classes led by certified instructors. Eligible plan members simply show their personal SilverSneakers ID card at the front desk of any participating location.At-home kits are offered for members who want to start working out at home. They are also a good option for people who can’t get to a fitness location due to injury,

illness or being homebound.The iCare Medicare Plan also includes a Weight Watchers benefit. Members can request meeting voucher packs for local Weight Watchers. These packs will contain thirteen-weeks’ worth of meeting vouchers at a local Weight Watchers location. Transportation to and from Weight Watchers meetings are available at no charge. 100 trips up to 35 miles to/from Weight Watchers meetings are covered. Despite her history of back problems Barbara has had great success. She’s lost 14 pounds and her trainer helps her choose exercises that are safe for her back. “Working out and losing weight has helped me cope with losing my parents. It helps with my back and I feel better about myself. I feel so much younger now.”But she’s not done yet. Once the weather improves, she plans to continue going to Weight Watchers meetings. She also plans on gardening and taking more walks with Wrigley. And continuing with her workout routine of weight machines, treadmill and other cardio exercises.“In August, my nephew is getting married, and I really want to knock their socks off.” Look out wedding guests! Barbara is coming!

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Working together for better health care.

Your iCare Community Health Worker/Health Coach and you.There are many factors that influence our health. These are called determinants of health. One kind of determinant of health is what is in your genes and your biology. Another determinant is your individual behavior. This could include whether you smoke, exercise, or eat a balanced diet.Many people assume that their health is a result of their genes, their behaviors, and how often they get sick or go to the doctor. But it’s not just how you live that determines how healthy you are. Social and physical environments have a big impact on your health, too. These are called social determinants of health.All these factors play into your health daily. It is important to understand how these things affect your health, so you can take steps to improve them, and improve your health.iCare has a team of Community Health Workers (CHW)/Health Coaches (HC) that can help you and your family with your social determinants of health.

How does the program work? When you sign up for the program, a CHW/HC is selected for you by your zip code. The CHW/HC knows what services are available for you where

you live. They can connect you and your family with resources such as: » Housing » Doctors or medical care » Education » Alcohol or drug abuse treatment » Food and clothing banks » Social service agencies

The CHW/HC will also provide health education resources and information. He/she will provide support and guidance to you through face-to-face home or facility visits, or by phone. Who can enroll? Members in these plans can enroll in the iCare Community Health Coach program: » iCare Medicare Plan (HMO SNP) » Aurora CompleteCare (HMO SNP) » iCare Medicaid SSI Plan

How do I enroll?Talk to your Care Coordinator. He/she will connect you to a CHW/HC. If you do not know your Care Coordinators name or phone number, call iCare Customer Service at 1-800-777-4376 (TTY: 711) and ask to be directed to your Care Coordinator.

Is there a cost? There is no cost for you to use Health Coaching Services. It is simply part of iCare’s mission of service to our members!

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WERE YOU RECENTLY A PATIENT IN THE HOSPITAL? If you were recently in the hospital, it’s important that you schedule a post-hospitalization appointment with your doctor. This appointment should be within 30 days of discharge (leaving the hospital), but try to see your doctor earlier. If you can see your doctor within the first 7-14 days after you return home, that’s even better. Be sure to bring your discharge medicine list to your appointment. It is important for your doctor to review your new medicines and make any necessary changes. This is called a medication reconciliation. It is an important step in your care! Our care management teams can answer any questions you have about post-hospital care. Ask us today by calling 1-800-777-4376 (TTY: 711).

WHY IS SLEEP IMPORTANT?Everything can seem harder when you are tired. Here are some facts about sleep and emotions. » If you aren’t getting enough sleep, you may be irritable, angry, sad or stressed.

» Lack of sleep can hurt your social relationships.

» You may have a negative reaction to what’s happening in

your life. You may not be able to cope with challenges.

» Sleep and mood affect each other. Sleep problems may be a sign of depression. Depression can make sleep problems worse.

When you get a good night’s sleep, you: » Have less stress. Without the rest you need, your body is on high alert. This can increase your blood pressure. You may also produce more stress hormones. This can make it harder to fall asleep and recharge.

» Are more alert and active. You have higher levels of energy. It is easier to do complex physical and mental tasks.

» Can avoid depression. Sleep helps control a hormone that affects mood. Lack of sleep may lead to depression. It can cause anxiety and other behavioral health problems too.

» Can control your weight better. Lack of sleep affects hormones that control appetite. This can lead to being overweight.

» Have a healthier heart. Blood pressure and cholesterol levels are higher when you don’t get enough sleep. These are risk factors for heart disease and stroke.

» Repair and restore your body. Sleep helps repair cells damaged by stress, fatigue and muscle strain.

» Have a better memory. Deep sleep improves memory. It helps us connect feelings and experiences.

Tips for getting better sleep If you’re having trouble with sleep, try these tips. » Keep a regular sleep schedule. This includes weekends.

» Avoid caffeine, alcohol and nicotine four to six hours before bedtime.

» Don’t eat large meals within two hours of bedtime.

» Don’t exercise within two hours of bedtime. Do exercise earlier in the day. This can help you sleep more soundly.

» Don’t use your bedroom to watch TV, pay bills, and check social media or text.

» Avoid napping during the day. » Do the same things each night to tell your body it’s time to wind down. Try a warm bath or reading.

» Avoid looking at the clock. » If you can’t fall asleep within 20 minutes, do a quiet activity somewhere else. Talk to your doctor if you are having problems sleeping.

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FOLLOW TO HOME FOR HOMELESSNESSiCare wants to make sure our members that have no home to go to after a stay in the hospital get follow-up health care. So, we created the Follow to Home for Homelessness Program.While an iCare member is still in the hospital, a hospital social worker can contact the iCare Nurse Discharge Team. The Nurse Discharge Team will try to visit the member at the hospital. The Team and the member will create a discharge health care plan. This plan will include finding a safe and clean location to allow for skilled nursing care. Skilled nursing care is a high level of medical care that must be provided by trained people. The Team will also help members obtain housing. They can also help the member access community resources.

HAVE YOU VISITED THE iCARE WEB SITE? Do you have access to the internet? If so, why not check out iCare’s web site? It’s a one-stop resource for all things iCare. On it you can: » Find a Doctor, Facility or Pharmacy by using the on-line look-up tool called “Find a Provider”.

» Find a medication covered by your plan on a Comprehensive Formulary.

» Report Fraud.

» Read your Medicaid Member Handbook.

» If you are a Medicare member, read your plan’s Evidence of Coverage or Summary of Benefits.

» Read the latest iCare News.

We encourage you to use the web site as much as you can. Visit www.iCareHealthPlan.org. And you can always call your Care Coordinator with your questions. If you don’t know your Care Coordinator or Care Manager’s name or phone number, please call iCare Customer Service at 1-800-777-4376 (TTY: 711), 24 hours a day, 7 days a week and asked to be directed to them. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

HAVE YOU EXPERIENCED iCARE’S WONDERFUL CUSTOMER SERVICE?There is no greater compliment then when our members write to tell us about the great customer service they received. If you have had a great experience, let us know! Call, email, or write us. Or nominate someone for the “Share the Love” award mentioned on page 2. One iCare member recently sent this letter to us: “I just recently received your letter and Walmart gift card. Had to put a note in the mail to thank you for this. Cannot thank you enough as everything helps me out. Plus wanted to let you know how happy I am with the insurance and the service. I cannot thank you enough. The service is extra special and I just don’t seem to have to worry about anything. I thank you again — from the bottom of my heart.”

HAVE YOU DOWNLOADED THE MYACCESS APP YET? The MyACCESS mobile app provides a simple and convenient way to connect to your Medicaid benefits anywhere, anytime. Wondering what programs you’re enrolled in or when you need to renew your benefits? Now you can see that information at a glance at any time. Can’t find the letter saying what information you need to submit and when? Get reminders when you need to take an action or submit a document. Want a faster, easier way to submit and track documents? Take photos of your document and submit them at any time. Plus, easily check the status of all the documents you’ve submitted in the last 90 days. Want to download the MyACCESS app? Go to the App Store or Google Play Store and download it for free! Just search “MyACCESS Wisconsin.”

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Information for iCare MEDICAID Members Only

CHOOSING A PRIMARY CARE PROVIDER AND REQUESTING A PROVIDER DIRECTORYIt is important to choose a Primary Care Provider (PCP) to manage all your health care. And when you need care it is important to call your PCP first. Your PCP will help you decide if you need to see another doctor or specialist. Your PCP will also give you a referral, if you need one. You must get approval from your PCP before you see another doctor. If you need help selecting a PCP, please call Customer Service or your Care Coordinator.You can choose a PCP from the list of doctors. The list of doctors is called the iCare Medicaid SSI/BadgerCare Plus Provider Directory. Doctors who are accepting new patients will have “accepting new patients” written under their name.The Provider Directory can also help you choose a specialist, hospital, urgent care center, clinic, imaging center, and more. All iCare providers are sensitive to the needs of many cultures. You can request a FREE paper copy of the Provider Directory by: » Calling Customer Service at 1-800-777-4376 (TTY: 711), 24 hours a day, 7 days a week. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

» Emailing info@icarehealthplan.org » Requesting online at https://www.icarehealthplan.org/Contact/InfoRequest.aspx

View, download or print our searchable directory on the “Find a Provider” page of the iCare web site: www.iCareHealthPlan.org. When you land on the home page click on the “Find a Provider” button.

FORWARDHEALTH ID CARDYour ForwardHealth card is how your doctor or pharmacist will know you are an iCare Medicaid SSI or BadgerCare Plus member. You may have problems getting care or medicine if you do not have

your ID card. It is important to always carry your ForwardHealth ID card with you. Show it every time you get care. Also, be sure to tell your doctor or pharmacist that you are a member of iCare.

If you have other insurance in addition to iCare, you must tell your doctor or other health care provider. Your doctor or other health care provider must bill your other insurance before billing iCare. If your iCare doctor or other health care provider does not accept your other insurance, call the HMO Enrollment Specialist at 1-800-291-2002. The HMO Enrollment Specialist can tell you how to use both insurance plans.

DON’T LOSE YOUR HEALTH CARE COVERAGE!It is important to renew your health insurance on time. You need to renew it when you get your renewal letter. If you do not renew your coverage, your health care insurance will end.There are three ways to renew your health insurance:1. Apply on-line at the ACCESS

website: www.access.wisconsin.gov;

2. Fill out the form found on the ACCESS website. Mail it to DHS. The instructions are on the form. Go to: www.dhs.wisconsin.gov/forms/F1/F10182.pdf; or

3. Call ForwardHealth Member Services at 1-800-362-3002 (TTY: 711).

You can also go to your County Income Maintenance (IM) Agency. If you are a member of an Indian Tribe, go to your tribal agency. To find the IM agency where you live, go to: www.dhs.wisconsin.gov/ forwardhealth/imagency/index.htm.For Medicaid SSI information: » DHS website: www.dhs.wisconsin.gov/ddb/apply.htm

» SSA Resources - How to apply for Medicaid SSI:• www.ssa.gov/disabilityssi/• www.ssa.gov/ssi/text-

apply-ussi.htm

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IT’S REWARDING TO TELL YOUR FRIENDS AND FAMILY ABOUT iCARE! Do you know someone with Medicare and Medicaid who deserves a better health plan? iCare Medicare Plan (HMO SNP) and Aurora CompleteCare (HMO SNP) are the health plans that can help you, your friends and family get more benefits than Original Medicare — all for a $0 monthly premium and $0 deductible. And you pay $0 to get extra benefits and prescription drug coverage!

If your friend or family member is eligible for one of these two plans, and not a current iCare SNP member, your friend or family member will receive FREE information and you’ll receive a $10 Walgreens Gift Card!*You must be a current iCare member to refer a friend or family member to join iCare Medicare Plan or Aurora CompleteCare and to receive the gift card. If you would like to participate in the program and receive a supply of postcards you can hand out to your friends or family, please call 1-855-818-1125 (TTY: 711) for more information. PLEASE NOTE: When a member provides their friend’s address and phone number this gives iCare permission for a licensed Medicare Benefits Consultant to contact him/her to answer questions and discuss health insurance options.

*Free gift card without obligation to enroll. Walgreens is not a sponsor for this offer.

Information for iCare MEDICARE Members Only

MEDICARE ANNUAL WELLNESS VISIT — DON’T MISS OUT!A Medicare Annual Wellness Visit helps improve your health and it’s fully covered for iCare Medicare members. It plays an important role in improving your health and preventing issues before they become problems. It usually takes about 30 minutes, and it can be performed by your primary care doctor every year.During the visit, your doctor may: » Ask questions. » Collect measurements. » Provide personalized health advice and order tests and screenings.

» Provide referrals to health education or preventive counseling services.

» Order lab tests to monitor chronic conditions.

» Create a schedule for future health screenings.

Schedule your Annual Wellness Visit today. If you need assistance with scheduling, contact your Care Coordinator or Care Manager. If you do not know your Care Coordinator or Care Manager’s name, call iCare Customer Service at 1-800-777-4376 (TTY: 711), 24 hours a day, 7 days a week and ask to be directed to your Care Coordinator or Care Manager. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

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UPDATED PRIVACY NOTICEWe published our Privacy Notice in our last newsletter. We are required to notify our members if we update the notice. This is our notification to you. It was updated in April 2019. If you have questions or would like a copy of the notice, visit the iCare website at www.iCareHealthPlan.org. You can also call Customer Service at 1-800-777-4376 (TTY: 711), 24 hours a day, 7 days a week. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m. If you do not have questions or do not want a copy of the notice, you do not have to do anything.

DID YOU MOVE? DO YOU HAVE A NEW PHONE NUMBER? It is important you tell us when you move. It is also important you tell us when you have a new phone number. Why? We want to make sure you get information about your health care plan from iCare. Your Care Coordinator also needs to talk to you about your health care. Please read below for instructions on how to change your phone number or address.

MEDICARE MEMBERS To update your address go to: www.iCareHealthPlan.org and click on “About” then “Contact Us” and fill out the form at the bottom of the page. Or you can call us at 1-800-777-4376 (TTY: 711). You also need to contact Social Security at ssa.gov/myaccount or call 1-800-772-1213.

BADGERCARE PLUS MEMBERSReport your changes to your local Income Maintenance (IM) agency. If you move to a different county, you must also contact the IM agency in your new county to update your eligibility. If you become pregnant, please call the IM agency to report your pregnancy.iCare is not able to change BadgerCare Plus member’s address and phone number in our own records. To find an IM in your area, visit www.dhs.wisconsin.gov/forwardhealth/imagency/index.htm or call the HMO Enrollment Specialist at 1-800-291-2002. The Enrollment Specialist will help you choose a new HMO that serves your new area and/or update your address or phone number.

MEDICAID SSI MEMBERSIf you move or change a phone number, you need to update your information with Social Security Administration by calling 1-800-772-1213 or visit www.ssa.gov/myaccount.

FAMILY CARE MEMBERSReport changes of address/phone number(s) to your Care Team by calling 1-800-777-4376 (TTY: 711).

TELL US IF YOU HAVE A COMPLAINTWe would like to know if you have a complaint. It can be about iCare, a network provider, or about your health care while you are a member of iCare. If you have a complaint, you can talk to a Customer Service Representative. You can also talk to your Care Team or our Member Advocate. They will be happy to help you. If they can’t help with the problem, they will tell you who to contact outside of iCare. Please call us at 1-800-777-4376 (TTY: 711) if you have a complaint, or you can write to us at: Independent Care Health Plan1555 N. RiverCenter Dr., Ste. 206Milwaukee, WI 53212

FRAUD, WASTE AND ABUSEDo you think you did not get services iCare paid for? Do you think you may be a target of fraud, waste, and abuse? Do you know someone who is causing health care fraud, waste or abuse? You can help yourself. You can also help iCare. You can do this by telling us about your worries. If you think that someone did any form of fraud or abuse, contact us. Go to our web site at www.iCareHealthPlan.org and click on “Report Fraud” at the top of the page.Call your Care Team or Customer Service at 1-800-777-4376 (TTY: 711), 24 hours a day, 7 days a week. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m. Mail a letter to: Independent Care Health PlanATTENTION: Compliance Officer1555 N. RiverCenter Dr., Ste. 206Milwaukee, WI 53212When you contact us, tell us as much information as possible. You don’t have to give your name. You don’t have to give your phone number. But if you don’t, we can’t do a full investigation.

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ATTENTION: If you speak English, language assistance services are available to you free of charge. Call 1-800-777-4376 (TTY: 1-800-947-3529). ATENCIÓN: Si habla español, los servicios de asistencia de idiomas están disponibles sin cargo, llame al 1-800-777-4376 (TTY: 1-800-947-3529). CEEB TOOM: Yog koj hais lus Hmoob, kev pab rau lwm yam lus muaj rau koj dawb xwb. Hu 1-800-777-4376 (TTY: 1-800-947-3529). 注意：如果您说中文，您可获得免费的语言协助服务。请致电1-800-777-4376 (TTY 文字电话: 1-800-947-3529).DIGTOONI: Haddii aad ku hadasho afka Soomaaliha, adeegyada caawimada luqadda waxaa laguu heli karaa iyagoo bilaash ah. Wac 1-800-777-4376 (TTY: 1-800-947-3529).ໝາຍເຫດ: ຖາທານເວາພາສາລາວ, ທານສາມາດໃຊການບລການຊວຍເຫອດານພາສາໄດໂດຍບເສຍຄາ. ໂທ 1-800-777-4376 (TTY: 1-800-947-3529).ВНИМАНИЕ: Если Вы говорите по-русски, Вам будут бесплатно предоставлены услуги переводчика. Позвоните по номеру: 1-800-777-4376 (TTY: 1-800-947-3529).ေကးဇးျပ၍ နားဆငပါ - သငသည ျမနမာစကားေျပာသျဖစပါက၊ သငအတြက အခမျဖင ဘာသာစကားကညေရး ၀နေဆာငမႈမား ရရနငသည။ 1-800-777-4376 (TTY: 1-800-947-3529) တြင ဖနးေခၚဆပါ။PAŽNJA: Ako govorite srpsko-hrvatski imate pravo na besplatnu jezičnu pomoć. Nazovite 1-800-777-4376 (telefon za gluhe: 1-800-947-3529).

Independent Care Health Plan:• Provides free aids and services to people with disabilities to communicate effectively

with us, such as:• Qualified sign language interpreters.• Written information in other formats (large print, audio, accessible electronic formats,

other formats).• Provides free language services to people whose primary language is not English,

such as:• Qualified interpreters.• Information written in other languages.

If you need these services, contact Independent Care Health Plan at 1-800-777-4376. TTY: 1-800-947-3529.

عدة لغویة مجانیة. اتصلوا بالرقمتنبیھ: إذا كنتم تتحدثون العربیة، تتوفر لكم مسا).3529-947-1800-(ھاتف نصي: 1800-777-4376-

1555 N. RiverCenter Dr., Ste. 206Milwaukee, WI 53212

PRSRT STD U.S. Postage

PAID Milwaukee, WI

PERMIT NO. 5182

Aurora CompleteCare (HMO SNP), iCare Medicare Plan (HMO SNP), and iCare Family Care Partnership (HMO SNP), insured through Independent Care Health Plan (iCare), are Coordinated Care Plans with a Medicare contract and a contract with the State Medicaid program. Enrollment in plans insured through iCare depends on contract renewal. These plans are available to anyone who has both Medical Assistance from the State and Medicare. For more information about these plans, call Customer Service 24 hours day, 7 days a week at 1-800-777-4376 (TTY: 711). For more information about long-term care options available to you, contact your local Aging and Disability Resource Center (ADRC). The ADRC can also assist you with information about eligibility and enrollment.Independent Care Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, gender identity, or sex. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-777-4376 (TTY: 1-800-947-3529). LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-800-777-4376 (TTY: 1-800-947-3529).

H2237_IC2168_C DHS Approved 5/3/2019

HAVE YOU RECEIVED A BILL FOR HEALTH CARE SERVICES? Members of iCare health plans may receive a bill from a provider. If you receive a bill, don’t pay it. Please contact iCare first before you pay so we can help you determine if you need to pay the bill, or not. After you contact iCare and we determine you don’t need to pay the bill, mail a copy of the bill to:Independent Care Health Plan1555 N. RiverCenter Dr., Ste. 206Milwaukee, WI 53212Again, don’t pay it. Contact iCare who will provide you with instructions on what to do next. Questions? Please call Customer Service at 1-800-777-4376 (TTY: 711), 24 hours a day, 7 days a week. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

Health and Wellness or Prevention Information

iCare Contact Information:Customer Service: Toll free: 1-800-777-4376Local: 414-223-4847TTY: 711www.iCareHealthPlan.org

Doctors, nurses and other health care staff review the stories in each iCare newsletter. However, this information should never take the place of your doctor’s advice and opinions. Always talk with your doctor first when deciding the best course of action to take for your health.