The Digital Workplace Imperative

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Thanks to a wide array of rapidly evolving digital technologies, the world is advancing at an exponential rate, transforming the way we live and work. Today’s always-connected employees expect the freedom to choose when, where and how they work. They’re working remotely from home and on the road, often in multiple time zones and outside of fixed work hours. Wherever and whenever employees work, they’re turning to multiple devices to get the job done, with collaboration and connection increasingly vital to their productivity.

Indeed, the modern workplace is no longer a physical place, but rather an activity. As one executive put it, “We look at [work] as a verb rather than a noun. Work is something you do, not necessarily something you go to.”1

For example, a Deloitte study of Swiss workers found that a majority use digital technologies and devices to accomplish their work. And as mundane tasks increasingly become automated, they’re focusing on knowledge-intensive, non-routine work—heavily relying on social interaction and creativity to be productive. Yet while the nature of work has shifted, many employers haven’t provided their people with the right user experiences and collaboration tools they need for their success.2

As CIO, how do you enhance and personalize the technology experience to accommodate every employee’s need? How do you provide anytime, anywhere access to data from any device? And how do you foster an increasingly collaborative and productive work environment without compromising security?

Technology Has Forever Altered the Way We Work

How Agile Is Your Enterprise? - Learn More > 2

of workers say that employers do not give

them access to the latest technology to help them do

their job more effectively and efficiently.3

74%

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The Digital Workplace Imperative - Learn More 3

Adapting to this new way of work is a C-suite imperative. And it’s on the agenda of every CIO tasked with providing the faster, smarter and inspired user experiences their employees desire. In fact, 87 percent of CIOs believe that digitally empowering their employees can drive at least 5 percent additional revenue growth over three years, according to a Forbes/VMware Insights survey.4

Yet while CIOs clearly see the value of a digitally empowered workforce, keeping up with the growing requirements is no easy task. It’s important that CIOs support the workstyle needs of all their employees, especially the increasing number of “digital natives” who grew up in the digital age and expect to work at full speed using the latest technology. They must meet the demand to connect and collaborate from anywhere, increasing IT agility at the same time they lower costs. They need to streamline management of a wide array of devices and tools while maximizing security and compliance. And they’re required to to enable a fast developing array of emerging technologies as they continue to improve the way people work.

To complicate matters, CIOs are trying to get on top of all this at a time when there’s an acute worldwide shortage of science, technology, engineering and mathematics (STEM) job candidates—and huge competition for their attention. Technology talent shortages are now the top emerging risk organizations face globally, with an alarming 63 percent of companies citing the talent gap issue as a key concern for their organization, according to Gartner.5 What’s more, research shows employees and executives are highly inclined to leave a company if they’re not given the opportunity to develop their digital skills.6

The problem is that the growing lack of IT uniformity has made it increasingly difficult to manage IT environments, which, in turn, hinders business agility. As emerging technologies, applications and tools enter our work environments, modern workplaces have evolved into a complex web of technologies all designed to help us be more productive and enhance performance. The technology sprawl that’s ensued is often without governance and ownership, leading to a fragmented and frustrating experience for employees—and increasing the risk that they will jump ship to work for a more digitally mature competitor.

of millennials are

likely to quit a job

if the technology

available to them

is substandard.8

42%

of employees say

they prefer working

for digital leaders.7

80%

A Top Priority for Every CIO: Attracting & Retaining Talent

"Organizations face huge challenges

from the pace of business change,

accelerating privacy regulations and

the digitalization of their industries.

A common denominator here is

that addressing these top business

challenges involves hiring new talent

that is in incredibly short supply.”

—MATT SHINKMAN, MANAGING

VICE PRESIDENT AND RISK

PRACTICE LEADER, GARTNER9

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The Solution: A Modern, Digital Workplace

As the competition for talent intensifies, it’s critical that enterprises hire the talent necessary to power their digital future. And to do that, CIOs must take control over the ever-expanding universe of workplace technology and deliver a cohesive and seamless user experience. They need to develop a holistic approach to building a connected ecosystem that gives employees the creative and productive edge wherever and however they want to work. And they’re required to adopt an intelligent, unified architecture for managing all the devices, apps and operating systems employees rely on for their productivity.

Today’s employees are demanding a highly personalized consumer-like technology experience, and enterprises must respond with flexible, user-centric tools and services. Routine tasks should be automated to free up employees for more value-added work. And the organization’s data and intellectual property secured without hampering productivity.

The first thing to remember is that workforce transformation is driven by people, not just technology. The aim is to provide provide a culture with technology that supports the talent you have, enhances the way they want to work, and helps them be more productive. With that in mind, the most successful companies find out as much as possible about their employees and the way they’re working—and do so on an ongoing basis.

As you define your digital workplace, there are several questions you should ask:

• Who are your employees and what do they want? • Do your employees understand your organization, its direction and

purpose, and how they contribute to its goals? • What technologies are already in your digital workplace? • Where are there gaps between employee needs and available tools? • Do your systems integrate and work together effectively? • Can every employee securely connect to the information and tools they

require, regardless of device or location?

With a thorough understanding of what your employees need and a strategy for unifying today’s increasingly sprawling IT environment, you can deliver the digital workplace your talent requires—boosting productivity, increasing digital dexterity, and helping to attract and retain the talent necessary to succeed in the digital age.

The Digital Workplace Imperative - Learn More 4

When employee engagement increases, there’s a corresponding

increase in employee retention up to

87%10

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The Digital Workplace Imperative - Learn More 5

“Instead of focusing on technology first, we are shifting to a new way of working and thinking. First, understand and simplify the business process and workflows. Second, modernize and standardize the business process

architecture. And third, provide a technology solution that enables a consistent, customer-centric experience throughout the customer’s journey.”

—STEVE SCIARAPPO, INTEL INFORMATION TECHNOLOGY GROUP VP AND GM OF ENTERPRISE BUSINESS SOLUTIONS

5 ways a digital workplace helps to win the competition for talent

Empowers employees with

the tools they need to work faster and collaborate more

effectively

Enhances productivity with

anywhere, anytime access to tools and corporate

information

Helps to attract and retain talent by providing the innovative work

environment employees expect

Offers virtual work

environments that allow employees to

flexibly connect and collaborate

Enables employees to work with the devices and apps they

prefer to use

1. 2. 3. 4. 5.

We help companies transform how they work, fast. Remote teams can work at full speed with the devices and tools fitted to their role while Dell Technologies’ Unified Workspace solution is truly integrated to allow deployment, management and support of all your worker end-point devices with the highest security.

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A Unified Environment to Attract the Talent You Need

Dell Technologies offers the products, solutions and services to make the future of work a reality. Our comprehensive portfolio has been designed with built-in intelligence and automation to provide a seamless experience driven by the most intelligent, responsive devices. We use proactive intelligence to prevent IT issues before they happen. We give you full visibility across your endpoint environment along with modern tools to deploy, secure, manage, and support almost any device from the cloud. And we help you reduce the routine tasks required to run your business, while providing personalized ready-to-work experiences for your end users. The result is a unified approach to managing the digital workplace with advanced security to protect your entire business. Continue learning by clicking on one of the related reports below.

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Read “Digital Transformation Through Automation.”

Get the “The Straightforward Guide to Creating a Digital Workplace.”

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Sources: 1. MIT Sloan Management Review, “Achieving Digital Maturity: Adapting Your Company to a Changing World,” July 13, 2017, https://sloanreview.mit.edu/projects/achieving-digital-maturity/2. Deloitte, “Workplace transformation in the digital age,” https://www2.deloitte.com/content/dam/Deloitte/ch/Documents/innovation/ch-en-workplace-of-the-future.pdf3. Dizzion, “27 Stats About Digital Workplace Transformations,” https://www.dizzion.com/resource/blog/27-stats-about-digital-workplace-transformations/4. VMware/Forbes Insights, “The Impact of a Digitally Empowered Workforce,” https://www.smp-corp.com/wp-content/uploads/2018/06/ForbesImpact_DigitalWorkspace-whitepaper.pdf5. Gartner, “Gartner Survey Shows Global Talent Shortage Is Now the Top Emerging Risk Facing Organizations,” January 17, 2019, https://www.gartner.com/en/newsroom/press-releases/2019-01-17-gartner-survey-shows-global-talent-shortage-is-now-the-top-emerging-risk-facing-organizations6. MIT Sloan Management Review, “Achieving Digital Maturity: Adapting Your Company to a Changing World,” July 13, 2017, https://sloanreview.mit.edu/projects/achieving-digital-maturity/7. MIT Sloan Management Review, “The Talent Imperative in Digital Business,” Sept. 9, 2015, https://sloanreview.mit.edu/article/the-talent-imperative-in-digital-business/8. Dell Technologies, “Why HR Is the CIO’s Strategic Partner, August 1, 2017, https://www.delltechnologies.com/en-us/perspectives/why-hr-is-the-cios-strategic-partner/9. Gartner, “Gartner Survey Shows Global Talent Shortage Is Now the Top Emerging Risk Facing Organizations.” https://www.gartner.com/en/newsroom/press-releases/2019-01-17-gartner-survey-shows-global-talent-shortage-is-now-the-top-emerging-risk-facing-organizations10. Deloitte, “The digital workplace: Think, share, do: Transform your employee experience,” https://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf

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