AudioCodes SIPlifying Genesys Contact Center Solutions

AudioCodes products allow organizations to leverage a single set of infrastructure investments and operational approaches across their entire spectrum of business communications, enabling smooth integration and simplifying the implementation process

of Next-Generation Dynamic Contact Center

One-Stop-Shop Solution vendor enabling Genesys contact center solutions with feature-rich VoIP product offering, including Media Gateways, Enterprise Session Border controllers and IP Phones

Modularity, flexibility and scalability, supporting a mix of IP, digital & analog interfaces in the same platform

Future-proof VoIP hardware solution provider supporting multiple Genesys solution components and versions , powered by the same hardware & software

Total Cost of Ownership (TCO) reduction due to consolidation of operational resources, solution simplification and employee productivity improvements

Full product certification with Genesys and seamless integration with existing infrastructure

Unique features for contact center solutions, including high CAPS performance, Answering Machine Detection (AMD), Call Progress Analysis (CPA) and Advanced call transfers

High Definition audio, cost-effective, standard SIP and certified IP Phones for Genesys SIP Server

Simultaneous support of PSTN and SIP Trunk connections to the Genesys Contact center, with multiple signaling protocol flavors, and worldwide homologations

High level of interoperability with an extensive list of legacy and IP-based PBXs & business telephony equipment

Cost-effective migration from a legacy TDM network to a pure IP architecture, using the same hardware solutions

AudioCodes, with decades of product development experience focused on VoIP network products and technology, recognizes the complexity and challenge inimplementing and integrating contact center solutions.

AudioCodes advanced product offering for the Genesys contact center solution sets it apart from the rest as a unique hardware vendor, providing enhanced featurecapabilities in contact center solutions.

Comprehensive cost reduction and hardware consolidation in Genesys Contact Center implementations

Using AudioCodes unique gateway integration capabilities, organizations can streamline their contact center infrastructure and significantly reduce their TCO for their customer interaction needs, while delivering the reliabilityand quality required for mission-critical business communications. AudioCodes provides the connectivity of Genesys contact center with:

Existing TDM and IP telephony systems SIP Trunking Providers over secured connectivity PSTN network providers & SS7 networks Legacy devices such as analog phones and fax machines AudioCodes High Definition SIP phones

About AudioCodesAudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks. The company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes underlying technology, VoIPerfectHD, relies on AudioCodes leadership in DSP, voice coding and voice processing technologies. AudioCodes High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications.

International Headquarters1 Hayarden Street,Airport CityLod 70151, IsraelTel: +972-3-976-4000Fax: +972-3-976-4040

2010 AudioCodes Ltd. All rights reserved. AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI, CTI Squared, HD VoIP, HD VoIP Sounds Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, Whats Inside Matters, Your Gateway To VoIP and 3GX are trademarksor registered trademarks of AudioCodes Limited. All other products or trademarks are propertyof their respective owners. Product specifications are subject to change without notice.

Ref # LTRM-20068 08/10 V.1

AudioCodes Inc. 27 Worlds Fair Drive, Somerset, NJ 08873Tel:+1-732-469-0880 Fax:+1-732-496-2298

Contact us: www.audiocodes.com/info Website: www.audiocodes.com

Genesys Contact Center Solutions

Genesys SIP Server Release 7.x/8.x IP Gateway

IP Gateway IP Gateway IP Gateway IP Gateway IP Gateway

Conferencing unit

E-SBCConferencing unit Conferencing unit Conferencing unit

E-SBC

Genesys Voice PlatformRelease 7.x/8.x IP Gateway IP Gateway

IP Gateway IP Gateway IP Gateway IP Gateway

Conferencing unit Conferencing unit Conferencing unit Conferencing unit

Outbound Campaign Server Release 7.x/8.x IP Gateway IP Gateway

IP Gateway IP Gateway IP Gateway IP Gateway

Conferencing unit Conferencing unit Conferencing unit Conferencing unit

Gateway Capabilities

Maximum Voice Channel Capacity (PSTN) 24 120 480 2016 6,048 16000

Maximum E-SBC Session support (SIP Trunk)

- 150 - 1000 - -

PSTN Interfaces and capacities

FXS/FXOUp to 24 FXS or 8 FXO

ports

Up to 24 FXS/FXO ports

Up to 16 E1/T1 trunks Up to 63/84 E1/T1 trunks

Up to 3 x OC-3/STM-1 Up to 8 x OC-3/STM-1

Up to 20 BRI ports (40 calls)

Optical trunksup to 9 x T3 (DS-3)

Optical trunksUp to 24 x T3 (DS-3)

Copper Coax trunksUp to 96 E1/T1 spans

Copper Coax trunksUp to 252 E1/T1 trunksUp to 4 E1/T1 trunks

Modularity Fixed configuration analog gatewayModular and field

upgradableFixed configuration digital

gatewayFixed configuration digital

gateway Modular digital gateway Modular digital gateway

Scalable pay-as-you-grow approach

Starting from2 and growing up to a 24

concurrent calls

Starting from 2 calls and growing up to a 120

concurrent calls

Starting from 1 E1/T1 trunk and growing up to a 16 E1/

T1 trunks

Starting from 16 E1/T1 trunks and growing up to

63/84 E1/T1 trunks

Starting from 16 E1/T1 trunks and growing up to

96 E1/T1trunks

Starting from 16 E1/T1 trunks and growing up to

252 E1/T1trunks

Redundancy -Dual Redundant 10/100 Base-TX Ethernet ports and 1+1 power supplies

Dual Redundant 10/100 Base-TX Ethernet ports and

1+1 power supplies

Load sharing on Power supply and fans. 1+1

redundancy of system blades

N+1 redundancy of the processing blades and load sharing of fans and power

supplies

N+1 redundancy of the processing blades and load sharing of fans and power

supplies

Unique features

Answering Machine Detection Sixteen (16) levels of voice sensitivity and high accuracy in detecting tones

Special Information Tone (SIT) detection Call outcome detection logs for Genesys analytics

Advanced call transfers ISDN ECT, RLT or TBCT

Call Progress Analysis (CPA) Supported

Answering machine beep detection Identifying and alerting on the proper time to begin playing a pre-recorded message

High Availability - Crossover Gateway Resilience Fully Redundant 1+1 configurationFully Redundant N+1

configurationFully Redundant N+1

configuration

Remote Agent Survivability AudioCodes Stand Alone Survivability

Fax and legacy analog interfaces support with pay as you grow pricing model

Up to 24 analog devices Supported using external MediaPack 11x device

Integrated Data capabilities -

WAN access, Data Routing, Data security - - - -

MediaPackTM 11x MediantTM 1000 MediantTM 2000 MediantTM 3000 MediantTM 5000 MediantTM 8000

AudioCodes SIPlifying Genesys Contact Center Solutions

Distributed Enterprise Call Centers

AudioCodes and Genesys support the demand for a distributed call center. The Genesys call center application can reside on premise or be hosted by a service provider. The Genesys IP Remote Agent solution enables managers to monitor agents down the hall or across the globe seamlessly, without geographical boundaries or prohibitive cost restrictions. At-home agents are now an available and reliable part of the Call Center configuration using the Genesys version 8.x SIP based architecture with AudioCodes affordable VoIP products. High Definition IP Phones and legacy analog phones connected to MediaPack Media Gateways from AudioCodes allow remote agents to work in concert with the centralized resources within the Genesys SIP-based call center. AudioCodes Enterprise SessionBorder Controllers (E-SBC) enable secured and transparent remote access of those users to the centralized resources.

Outbound Voice Enhancement

AudioCodes media gateways along with the Genesys Outbound Campaign Server enable customer care applications to

efficiently and accurately perform outbound calls, identifying live answers, answering machines and other call completion

conditions without the expense of additional servers, software or specialized PCI boards. AudioCodes Media Gateways,

Media Servers and E-SBCs eliminate the need for HMP-based media servers in the architecture, resulting in less equipment

being used, reducing the number of servers maintained, and improving overall operational efficiency. These features

are supported by traditional PSTN networks, as well as by new SIP T