august 18, 20099 a.m. - 10:15 a.m.eoplugin.commpartners.com/asae/2011/110512 emotional...

August 18, 20099 a.m. - 10:15 a.m.

Emotional Intelligence –

The Best Career Insurance

that Money Can’t Buy

Tom Pierce MBA

[email protected]

www.CoachPierce.com

Date: Thursday, May 12, 2011

Time: 2:00 pm – 3 pm EDT

QE

©2009-2011 Pierce Management Development

www.asaecenter.org

How familiar are you with Emotional Intelligence (EQ)?

___ I am Eager to learn EQ basics.

___ I have Elementary knowledge of EQ.

___ I am Engaged and Enthusiastic about EQ.

___ I am Expert in EQ theory and/or practice.

© 2011 Pierce Management Development

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www.asaecenter.org

Lobal Warming: The Myth of Multi-Tasking

“Do not multi-task. I’m going to tell you what you already know.

Trying to brush your teeth, talk on the phone, and answer e-mail

at the same time just doesn’t work… It is a symptom of “task creep”—

doing more to feel productive

while actually accomplishing less…

Divided attention will result in

more frequent interruptions, lapses in concentration,

poorer net results and less gratification.”

Timothy Ferris, The 4-Hour Workweek, Crown Publishers 2007

©2011 Pierce Management Development

August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

“It was the best of times, it was the worst of times…”

A Tale of Two Cities, Charles Dickens, 1859

Think about a person in your past or

present who brought out the best

in you. Jot down three to five words

or phrases to describe this person’s

qualities.


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Now think about a person in your

past or present who brought out the

worst in you. Jot down three to five

words or phrases to describe this

person’s qualities.


“It was the best of times, it was the worst of times…”

A Tale of Two Cities, Charles Dickens, 1859

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www.asaecenter.org©2009 Pierce Management Development

““Hired on experience.Fired on personality.Hired on experience.Fired on personality.””

Claudio Fernández-Aráoz, in his

1999 Harvard Business Review

article “Hiring without Firing,” listed

Ten Deadly Traps that explain why

the wrong person gets hired.

One of those traps was:

Ignoring Emotional Intelligence.

Egon Zehner International found that unsuccessful

managers (each of whom had exceptional IQ’s and

experience) had Emotional Intelligence deficiencies.

©2011 Pierce Management Development

QE

August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

Elevator IntelligenceElevator Intelligence

Quick!

The elevator

door is about

to close.

How would you

define

Emotional

Intelligence?


QE

www.asaecenter.org

Definition of Emotional Intelligence

(EQ)

“Your ability to recognize and

understand emotions in yourself and

others, and your ability to use this

awareness to manage behavior and

relationships.”

Drs. Travis Bradberry and Jean Greaves

Co-Founders, TalentSmart


QE

www.asaecenter.org

Being

Human

Emotional

Intelligence

(EQ)

PersonalityIntelligence

Quotient

(IQ)


QE

August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

The Building Blocks of

Emotional Intelligence


QE

www.asaecenter.org

The Four EQ Domains

What I See What I Do

With

Me

With

Others


QE

What/With concept ©2001-2011 TalentSmart

www.asaecenter.org

Emotional Intelligence is on the Rise!

©2008 TalentSmart

© 2009-2011 Pierce Management Development

August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

Or is it?

©2008 TalentSmart


www.asaecenter.orgwww.asaecenter.org

QE

You can’t change your IQ, but you can

improve your EQ. Consider this bit of “if-the” logic:

If you have high emotional intelligence,

then you are more likely to succeed in your current

association or nonprofit job.

If you succeed in your job today, then your association

career will take care of itself.

Therefore, if you have high emotional

intelligence, then you will be more likely to succeed

throughout your entire career.

Intelligent Career Logic … about your Emotions


www.asaecenter.org

“Hey, I didn’t mean

anything personal by it!”

Personal EQ:

Self-Awareness & Self-Management

QE


August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

EQ Personal Competence


With

Me

QE

What/With concept ©2001-20011 TalentSmart © 2009-2011 Pierce Management Development

www.asaecenter.org

What is Self-Awareness?

• You understand your own emotions before,

during, and after they happen.

• You are aware of when your emotions are

triggered by people and events.

• You recognize how your own emotions impact

other people.

• You are realistic about perceiving and dealing

with emotions that may make you feel

uncomfortable.

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www.asaecenter.org© 2011 Pierce Management Development

August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

Getting

to

Know

You

QE


www.asaecenter.org

QE Note: The complete full-page form is included in

the downloadable handouts for this session.


www.asaecenter.org

Feedforward: Improvement happens in the Future

Marshall Goldsmith

What Got You Here Won’t Get You There 2007

1. Pick one behavior to change that would make a

significant, positive difference in your life.

2. Describe your goal in a one-on-one

conversation…with anyone you know.

3. Ask that person for two suggestions for the

future that might help you achieve a positive

change in that behavior.

4. Listen attentively to the suggestions.

5. The only response allowed: Thank you!

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August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

EQ Personal Competence


With

Me

QE


www.asaecenter.org

What is Self-Management?

• You convert your understanding of your own

emotions into appropriate personal behavior.

• You know how to recover successfully from

powerful emotions, by considering alternatives

and then acting appropriately, once your

emotional reaction subsides to allow a rational

response.

• You understand, as you react and act, that your

short-term needs may have to wait until longer-

term goals are addressed.

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Our Thinking Brain

Visual

Cortex

Eye

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August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

The Accidental MindDavid J. Linden 2007

• The brain is a kludge (pronounced “klooj”),

a design that is inefficient, inelegant, and

unfathomable, but that nevertheless works…

• The brain is built like an ice cream cone (and

you are the top scoop): through evolutionary

time, as higher functions were added, a new

scoop was placed on top, but the lower scoops

were left largely unchanged.

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Emotional Hijacking

Visual

Cortex

Eye

FRIGHTFRIGHTFRIGHTFRIGHT

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www.asaecenter.org

©2008 TalentSmart

Self-Management Gaps are Generational!

Self-Management Level


August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

Or are they?

Self-Management Level

©2008 TalentSmart


www.asaecenter.org©2011 Pierce Management Development


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August 18, 20099 a.m. - 10:15 a.m.


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Excerpts from Emotional Intelligence 2.0 © 2009 TalentSmart, page 127. Used with permission from TalentSmart

Self-Management Strategy #14

Speak to Someone Who is Not Emotionally

Invested in Your Problem


www.asaecenter.org

“Hey, it’s not me.

They’re the problem!”

Interpersonal EQ: Social Awareness

& Relationship Management

QE


www.asaecenter.org

EQ Interpersonal Competence


With

Others

QE


August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

What is Social Awareness?

• You read other people literally plus you “read between the lines,” recognizing clues that point to their true feelings and emotions.

• You are able to avoid any bias that could result from your own emotions and beliefs, recognizing the higher goal: assessing others accurately.

• You are especially skilled in active listening, laser-like observation, and enhanced empathy.

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Social Awareness Strategy #15

Step into Their Shoes


August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org

EQ Interpersonal Competence


With

Others

QE


www.asaecenter.org

What is Relationship Management?

• You respect that Relationship Management is the most complex EQ skill, flowing from your Self-Awareness, Self-Management, and Social Awareness.

• You use your accurate perceptions of your emotions and other people’s emotions to create successful conversations and transactions.

• You apply Relationship Management actions so consistently and so well that you are adept in forging long-term relationships.

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August 18, 20099 a.m. - 10:15 a.m.


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Relationship Management Strategy #9

Don’t Avoid the Inevitable



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A Rising Skill can Float All Domains

1. Practice active listening to increase your empathy.

2. As your empathy develops, your Social Awareness

will improve.

3. As your Social Awareness develops,

your overall Emotional Intelligence will improve.

Easy as 1-2-3? Not quite. Remember that whenever

you try to improve an EQ skill, rewiring your brain

usually requires three to six months of practice,

including the inevitable setbacks.



QE

So What’s the ROI on your EQ Investment?

� You’ll perform better in your current job.

� You’ll interview better for your next job.

� You’ll improve your relationships,

Not just in your workplace,

but in every area of your life!


August 18, 20099 a.m. - 10:15 a.m.

www.asaecenter.org


Emotional Intelligence –

The Best Career Insurance

that Money Can’t Buy

Tom Pierce MBA

[email protected]

www.CoachPierce.com

Date: Thursday, May 12, 2011

Time: 2:00 pm – 3 pm EDT

QE


august 18, 20099 a.m. - 10:15 a.m.eoplugin.commpartners.com/asae/2011/110512 emotional...

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