august 2014

ncca August 2014

The official journal of the National Carpet Cleaners Association

newslink

NCCA Carpet Cleaners Carnival 2014Wicksteed Park, Kettering, on 20th September

See inside for your guide to CCC 2014

CCC

souvenir

issue

Contents

03

06

09

25

26

28

From the Editor

Thinking things through

NCCA Carpet Cleaners Carnival

2014 - a sixteen-page pull-out-and-

keep guide (your complete guide

to CCC this year)

A guide to customer

complaints (part seven)

Underfoot and overlooked, cleaning

the Cragside carpet (part three)

Silvey fuel cards

Published monthly by:The National Carpet Cleaners Association,62c London Road, Oadby, Leicestershire, LE2 5DH.Tel: 0116 271 9550E-mail: [email protected]: www.ncca.co.uk

Nicky Law

Keith Robertson

Nikki Law

Paul Pearce

Nigel Lay

Glyn Charnock

Martin Johns

Keith Robertson

Allan Simmons

Billy Russell

Denise Pitt

Editor

Editor in Chief

Design Editor

CEO/Technical Director

Vice President/Admin Director

Company Secretary/2nd Vice President/Training Director

Membership Director

Marketing Director

Corporate Director

Events Director

Co-opted Franchise Director

www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.

newslink page 2

©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

newslinkpage 3

The carpet cleaning event of the year returns to WicksteedPark on September 20th!

Nicky LawNewslink Editor

ow is the time to book your place at the biggest N and best carpet cleaning industry event of 2014.

Taking place on Saturday September 20th at Wicksteed Park in Kettering, the Carpet Cleaners Carnival (CCC) is open to everyone in the industry, both within and outside the Association. A family friendly event, the CCC brings together business and pleasure; business owners, technicians, partners, children, relatives and friends will all find something of interest at the event.

The CCC exhibition continues to grow each year and features the biggest names in the industry. Manufacturers, suppliers, advisors, service providers and many more representatives will be present and promoting the very latest in equipment and chemicals, along with new services, benefits and promotions only available at the show. The event provides a rare opportunity to get up-close with a variety of different machines and many of the exhibitors will be demonstrating equipment and offering the chance of hands-on testing.

Throughout the day, speakers from a wide range of relevant fields will be giving short, focussed presentations on a number of subjects. From the technical aspects of cleaning to marketing and improving your business, there will be valuable advice from some of the most recognised and well respected experts in the industry.

Inside the exhibition hall there will be plenty to keep family and friends interested and entertained, including women's Interest stalls and services, activities for the children, competitions and plenty of prizes.

The perfect setting for our Carnival, Wicksteed Park

The Exhibition

The Seminars

Fun for Everyone

Wicksteed Park

offers everything a family could need to enjoy a day out. From the play area, fairground and lake activities to the parkland, dining options and other facilities, you can make your day as fun-filled or as relaxed as you want.

For those that may want to start the festivities early, there is also the, fast becoming infamous, Friday night barbecue. Hosted by Jamie Pearson (of Cleaning Systems UK) and John Bryden (of Bryden Enterprises and official event charity Kirsty's Kids), the night before the event is sure to be as thoroughly enjoyable as previous years. Food, drink and an all-round laugh, with the occasional work related chat breaking out. A great appetiser for the action-packed day to follow.

*******************************************

You can book your place at the Carnival now at: or by calling the NCCA

office on 0116 271 9550. It is important that you pre-register for the event in order to receive a FREE parking pass, seminar voucher and discount token for the fairground and feature rides.

NCCA Members, including their friends and family, receive free entry to the event, exhibition, seminars and Wicksteed’s grounds.

Non-Members incur a £24 (inc. VAT) entry fee per group/vehicle. Fees must be paid in advance to receive parking passes and discount vouchers. Payment can be made online during registration for the event or by calling the NCCA office. Receipt invoices will be issued.

We are looking forward to seeing you there!

For your complete guide to CCC 2014, including information on nearby hotels and the last two tokens for your FREE prize draw voucher, see this month’s pull-out-and-keep-guide (starting on page 9).

The Barbecue

www.ncca.co.uk/ccc.php

newslink page 6

Thinking things through! Derek Bolton (Honorary Member)

o many people today, in all

walks of life, simply do NOT

think things through. Over the Syears I have sadly seen the outcome

of cleaning practices where things just

haven't been thought through

properly and the result is a damaged

item which then has to be paid for.

Recently I came across a wrinkled

carpet that had been treated with a

protective treatment. Now, we have

all carried out this sort of work at

some point, but

hopefully more

successfully than on this

job. Failure to identify

the carpet

construction/fibre

content led to all the

new carpets in the

house having to be

replaced.

My experiences with the Scotchcare Network of

yesteryear tend to make me not take things for

granted. It's so easy just to go sailing in with a

spray without taking into consideration the

construction of the item to be cleaned or, in this

case, treated.

The ability to diagnose the construction/fibres of

an item you are going to be working on is essential

in spite of those who glibly say that 'cleaning

carpets isn't rocket science'. Well, maybe not, but

a fundamental knowledge is an essential part of

the business. I am not going to

discuss the importance of test

techniques as they already appear

frequently enough within these

pages without me lecturing you all

too. However, I do wish people would

take the advice on board.

Fibre recognition, together with each fibre

characteristic, is so important and shouldn't be

ignored. I have included a couple of pictures of

upholstery fabrics where due care has NOT been

taken in considering the fibre characteristics of the

fabrics being cleaned.

The first (above to the left) is a fabric that

contains cellulosic fibres and has been left over-

wet (that's another story). The cushions have been

cleaned with an inappropriate chemical and then

stood on their edges to dry and the moisture has

Cellulosic browningon upholstery cushion

Wrinkled carpet

Ph

oto

grap

hs

©D

ere

k B

olt

on

newslinkpage 7

wicked to the lowest point resulting in cellulosic

browning.

The second picture (directly below) is another

example of the use of inappropriate chemicals and

cleaning techniques being

used. Once again the result is

cellulosic browning and the

damaged furniture units had to

be re-covered. In both of these

instances these problems

simply shouldn't have

occurred.

Determining the fibre content

of fabrics is almost impossible

these days as there are so

many different fibres contained

within modern day fabrics. In

an attempt to discover each

individual fibre it would require

the use of all the testing

procedures, i.e. the burn test,

the microscopic test and the

solubility test… something that

would be impractical on site.

Because of this I tend to clean all fabrics as though

they are problem fabrics just to be in the safe side.

Dyes used on modern day carpets and upholstery

fabrics tend to be stable (with the exception of the

pH sensitive dyes used in some fabrics AND

carpets). Do the test to establish what you are

dealing with at the survey stage… that's if you

survey of course (whoops that's me being cynical

again…of course you do, don't you?)

However, colour can still pose a few problems for

us. The main one is loss of colour due to wear

abrasion (aka crocking). Another cause of colour

loss is, of course, the use of an inappropriate

chemical… so think it through!

The picture (bottom left) is of a suite that had to

be re-covered after being

damaged by a cleaning

technician.

The sad thing is that the

technician DID correctly

diagnose that there was

potentially a colour problem

so decided to 'dry clean' the

fabric instead of using a wet

process, but failed to

understand that it wasn't the

chemical that subsequently

caused the problem but the

technique he employed,

specifically when dealing

with the spots and stains. He

inadvertently replicated the

crock test which resulted in

colour loss on the areas

worked on.

Whenever delegates leave a training course it is up

to them whether they follow the procedures that

they are taught; the course tutor cannot be

standing at their sides making decisions for them

each and every day. Some listen to well-meaning

cleaners who relate their own experiences and

then attempt to emulate them. This is where my

'thinking things through' bit really comes in…

remember what was taught on your training

course and ask yourself the question 'is there a risk

here?'

Cellulosic browning on upholstery fabric

Colour loss on suite

NCCA Member Benefits

Adelante Merchant Services: 01628 820500

BeValued - Home Options (specialist claimsmanagement - insurance work): Call Shaun

Mulvey on 01323 418432

Control Account PLC: 01527 882901

Hibu (previously Yell) - ask for CorporateAdvertising Department: 0808 100 7890

HMCA (free legal and counselling helpline): 0117 934 2600

HMCA (medical health cover): 01423 866985

Payatrader: 01296 660177

SiteWizard (website creation): 08450 608860

Thompson Local - ask forCorporateAdvertsing Department: 01252 390385

Diary Dates 2014/15

NCCA COURSESCarpet & Upholstery Cleaning 12th - 13th September 201421st - 22nd November 201423rd - 24th January 201520th - 21st March 201522nd - 23rd May 201517th - 18th July 201518th - 19th September 201520th - 21st November 2015

Advanced Spot & Stain Removal10th October 201420th February 201526th June 20159th October 2015

Health & Safety for the Carpet & Upholstery Cleaner19th February 20158th October 2015

All above courses held at NSPCC Training Centre, Leicester unless otherwise stated. Visit:www.ncca.co.uk for booking forms and further details.

CARPET CLEANERS CARNIVAL20th September 2014 at Wicksteed Park,Kettering, Northamptonshire

IICRC COURSES (HERTFORDSHIRE)Carpet Cleaning Technician with Paul Pearce16th - 17th September 201425th - 26th November 2014

Upholstery & Fabric Cleaning Technician withPaul Pearce23rd - 24th September 20142nd - 3rd December 2014

Commercial Carpet Maintenance Technicianwith Paul Pearce30th Sept - 1st Oct 2014

Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222

IICRC COURSES (SURREY)Carpet Cleaning Technician with Adam Jankowski15th - 16th October 2014

Upholstery & Fabric Cleaning Technician withAdam Jankowski28th - 29th October 2014

Held at National Flood School, Surrey. Tel: 01252 821185

Visit: www.iicrc.org for further details on allIICRC Training Courses.

New NCCA Members

Doncaster Carpet CleanersDoncaster, South Yorkshire

Dorset Furnishing CarePoole, Dorset

Alicat Cleaning ServicesPreston, Lancashire

McMillans ChemDryHillington, Glasgow

Ian AtkinsonOld Windsor, Berkshire

Revive Carpet CleanRadley, Oxfordshire

Immaculate Cleaning ServicesSolihull, West Midlands

Abergavenny Carpet CleaningAbergavenny, Monmouthshire

CORPORATE MEMBERSFurniture Clinic Ltd

Burnopfield, Newcastle Upon Tyne

Vaclensa PLCManchester

Crisp & BriteWalton on the Wolds, Leicestershire

CORPORATE MEMBER REJOININGLTT Leathercare Ltd

Harrogate, North Yorkshire

Taking place on September 20th, at Wicksteed Park in Kettering, the Carnival is open to everyone within the industry, together with their friends, partners and children. Whether you are new to the industry, or an old hand, the Carpet Cleaners Carnival is for you. So why not come along and join the fun. (See overleaf for your full guide to CCC 2014).

NCCA Carpet Cleaners Carnival 2014

Wicksteed Park, Kettering, on 20th September

Your pull-out-and-keep sixteen-page guide to CCC 2014

Wicksteed ParkBarton Road, KetteringNorthamptonshireNN15 6NJ

Fun day out for all the family!

Organised by the NCCAŸOpen to everyoneŸNetworking opportunitiesŸSupplier exhibitionŸEquipment for saleŸSeminarsŸFamily friendly formatŸChildren’s activitiesŸFun day outŸExcellent venueŸFREE attractionsŸFREE parkingŸCamping facilities onsiteŸ

Come and join us at the Carnival

CCC 2014 pull-out-and-keep guide (page 2)

AGENDA FOR THE CARPET CLEANERS CARNIVAL 2014

WHAT’S HAPPENING AT THE CARNIVAL THIS YEAR?

Saturday 20th September - Show Opens at 9.30am

The Carnival includes an exhibition featuring top industry manufacturers, suppliers and advisors from within and outside the Association. (See opposite page for full details of each exhibiting company. See page 9 of this guide for exhibition floor plan).

We are also running a number of seminars, on a wide range of relevant subjects, all hosted by industry experts. (See page 14 of this guide for full information on seminars, including locations and start times).

There will be a short film, running at hourly intervals throughout the day, within the exhibition hall, starting at 11.00am with the last showing at 3.00pm.

The film, ‘From Glasgow Green to Bendigo’, is an 18 minute video about carpet manufacturing at the Templetons factory in Glasgow in the 1960's and 70's, including the manufacture of Chenille carpet.

Situated within the exhibition hall there will be activities to keep the children entertained throughout the day, including games and face painting, together with magic performed by excellent close-up and cabaret magician, John Martin... something for the whole family to enjoy!

Also situated within the exhibition hall will be women’s interest stalls and services, including complementary therapies for relaxation and recuperation together with various crafts for sale.

There will be an auction in the exhibition hall at 4.05pm, run by NCCA member John Bryden. All proceeds will go to the charity Kirsty’s Kids.

1.00pm at the Crisp and Brite stand (stand 14) - Leave your details at their stand before 1pm for a chance to win an upholstery hand tool (worth approx £80).2.30pm at the Nu Life Stone Care stand (stand 17) - Leave your details at their stand before 2.30pm for a chance to win a place on their Stone Care training course (worth £395 + VAT).

9.30am - 4.30pm: The Exhibition

10.30am - 3.00pm: The Seminars

Video: ‘From Glasgow Green to Bendigo’

Activities and Entertainment

Women’s Interest Stalls

Auction

PRIZE DRAWS

2.45pm at the Textile Cleaning Solutions stand(stand 15) - Leave your details at their stand before 2.45pm for the chance to win a Texatherm Minitex hand tool.3.00pm at the Chemspec Europe/Dri-Eaz stand(stand 4) - Leave your details at their stand before 3pm for the chance to win a Chemspec Spotting Kit.3.00pm at the Prochem stand (stand 11) - Leave your details at their stand before 3pm for the chance to win a PB14E DRY COMPOUND MACHINE c/w PROCHEM FIBERDRI, a place on a Stain Removal course or 2 smaller (chemical) prizes.3.15pm at the Woolsafe stand (stand 2) - Leave your details at their stand before 3.15pm for the chance to win a place on their online or classroom-based Woolsafe Fibrecare Specialist training course.3:20 at the GetBookedUp stand (stand 1) - Leave your details at their stand before 3pm for a chance to win a Professional+ edition of the GetBookedUp software or £500 off the Business Builder or Turbo Charged editions.3.30pm at the Oleonix stand (stand 18) - Leave your details at their stand before 3.30pm for the chance to win a chemical pack.3.45pm at the Alltec Network stand (stand 3) - Leave your details at their stand before 3.45pm for the chance to win 2 days of training (worth £237).4.00pm at the Columbus Cleaning Machines stand (stand 8) - Leave your details at their stand before 4pm for the chance to win a ST7 vacuum cleaner.4.00pm at the Cleaners Warehouse stand (stand 7) - Leave your details at their stand before 4pm for the chance to win a chemical pack.At various times throughout the day at the Sebo stand (stand 5) - Collect a free raffle ticket from their stand as soon as you can for the chance to win one of their duo spot cleaning kits.4.15pm: All NCCA prize draws will take place.

SHOW CLOSES AT 4.30PM

Friday 19th September:

Your chance to kick-back and chill-out before 'getting down to business' the following day. There will be some beer on tap... all you need to do is bring your own food and anything else you want to drink.

Friday Night Barbecue - Wickteed’s grounds at 7.00pm (all welcome)

EXHIBITORS AT THE CARPET CLEANERS CARNIVAL 2014

EXHIBITORS AT THE CARPET CLEANERS CARNIVAL (CCC) 2014:

ALLTEC NETWORKAlltec Network manufacture their industry renowned Alltec portable carpet cleaning machines on site, each one built to order with a wide range of options available. They have experienced workshop technicians who can service and repair 'any make, any model' of portable, plus they have an expert team of specialised Truck Mount fitters and engineers - ensuring minimal downtime on your machinery. In addition they offer free 'over the phone' diagnostics and advice, plus a unique 'out of hours' emergency advice service.

They also manufacture their own comprehensive range of carpet cleaning solutions, including specialised stain removers, spotters and protectors plus a wide selection of the US Bridgepoint products. This year they have teamed up with some of the leading professionals in the industry, Nu-Life Stone Care and LTT Leather Care, to bring you their range of specialised products.

To complement their machinery and solutions, Alltec also stock an extensive range of spares and accessories - from jets to sprayers, hand tools to safety equipment, ramps, hoses, brushes, buckets and much more!

It's your one-stop-shop for all your carpet, upholstery and hard floor cleaning needs! Tel: 01763 208222 E: Web:

ASSET FINANCE SOLUTIONSAsset Finance Solutions was formed in 2005 and has quickly grown to be one of the UK's leading independent funding providers. They offer finance solutions and can assist businesses in the carpet and upholstery cleaning industry by arranging specific funding for cleaning equipment and vehicles.Tel: 01254 584404 E: Web:

[email protected]

[email protected]

CHEMSPEC EUROPE AND DRI-EAZ PRODUCTSChemspec have been manufacturing carpet and upholstery cleaning chemicals since 1968. They love helping to solve industry challenges through product innovation and are passionate about supporting customers and the trade associations to which they belong. Highly experienced technical staff will be on hand at the 2014 CCC loaded with literature and ready to show visitors a selection of their pioneering, problem solving products.

Chemspec Europe and Dri-Eaz UK recently became part of the same group so there will also be a selection of Dri-Eaz equipment at the CCC, including carpet and hard floor driers and a new economy dehumidifier that's ideal for those carpet cleaners who are extra keen to impress their customers. Tel: 01274 597333 E: Web:

CHEMSPEC LIMITEDChemspec Ltd are one of the world's best known authorities on stone care and maintenance and the only official UK distributor for Klindex, the leading Italian manufacturer of professional stone restoration equipment.

At the CCC this year they will be showing various machines and consumables for the restoration and maintenance of stone surfaces.Tel: 01784 259814 E:

CLEANERS WAREHOUSE LTD‘Cleanerswarehouse.co.uk' is the popular online trade warehouse, stocking a wide range of cleaning products from market leaders that helps cleaners UK-wide order their cleaning supplies at the touch of a button.

Cleanerswarehouse.co.uk supplies cleaning equipment, chemicals and consumables to the cleaning industry. With brand names such as Dry

[email protected]

[email protected]


Continued on next page


Fusion, Research Products, Prochem, Citrus Resources, Nilco and Cleaners Warehouse own label brand, buyers won't go 'off their trollies' wasting valuable time and money visiting wholesalers; they can simply visit cleanerswarehouse.co.uk and ‘in a few clicks’ restock and be ready for business.

Customers can be assured that cleanerswarehouse.co.uk is a completely secure online shopping service. However, not only is it safe, it is speedy too. If a customer places an order before 3.00pm then they will receive their goods the next day. If the order was placed after 3.00pm, they will receive them only the day after.

Cleaners Warehouse is offering an impressive 10% discount to any customer, who places an order for any Cleaners Warehouse products, if they present the promotional voucher available on the stand at the Carnival 2014.Tel: 01772 434333E: Web:

COLUMBUS CLEANING MACHINES LTD

The Wrennalls Group works exclusively with German based floor cleaning machine manufacturer, Columbus Cleaning Machines. This new operation trades as Columbus Cleaning Machines Ltd and operates as a division of the Wrennalls Group.

Columbus is an integral part of the long established Staehle Group, a family run business with a turnover in excess of € 75 million. Columbus has based its success on designing and manufacturing a wide range of automatic scrubbers, single disc machines, wet and dry vacuum cleaners and spray extraction machines for any environment.

With a comprehensively application-orientated product range of over 60 machines, Columbus is synonymous with efficient cleaning and has perfectly adapted its innovation strengths to today's requirements. Columbus mains or battery operated automatic scrubbers score high marks for their compact design, versatility and excellent handling. Latest examples of the market-oriented automatic

[email protected]

scrubbers made in Germany are the extremely agile, hand-guided automatic scrubber RA 43/55 B/BM 40, with or without driving motor, the compact ride-on automatic scrubber ARA 66/80 BM 100 and the newly launched RA 66 BM 60 with its automatic spin-on/spin-off system for brushes and pad holders.Tel: 01772 434333E: Web:

CRISP & BRITEView their full range of Kleenrite Machines plus a complete range of Chemspec cleaning supplies for the professional cleaning company at:

Tel: 01509 881137E:

DRY FUSION LTDThe benefits of the Dry Fusion system are already well publicised with thousands of satisfied customers having had their carpets cleaned via the innovative process that has made its name by being cleaner, fresher, drier, faster and safer than many of its competitors.

Following years of intensive research and development, the new enhanced Dry Fusion machine allows for better ease of operation and much improved safety. The innovative and patented rotary cleaning machine heats an Activator solution to provide an amazing cleaning and stain removal action. The Dry Fusion process is pH neutral and does not rely on water flushing to clean. In addition, the 'Pure Fusion' range of cleaning products for use with the Dry Fusion system is odourless, colourless, non-toxic, anti-static and more environmentally friendly.

As with the original Dry Fusion carpet cleaning system, and perhaps most importantly for the end user, the impressive drying time for carpets cleaned with the new Dry Fusion system remains at only 30 minutes.

[email protected]

www.crispandbrite.co.uk

[email protected]


Continued from previous page


The Dry Fusion carpet cleaning system will be part of ongoing demonstrations at the Carpet Cleaners Carnival.

Tel: 01772 433711 E: Web:

FURNITURE CLINIC LTDFurniture Clinic manufacture a unique range of specialist care and repair products for leather, fabric and wood. The product range initially comprised of cleaning and care products for leather and wood, but has since expanded to include a full range of dyes, paints, fillers, glues and many other specialist products used to repair and restore leather. In recent years this selection has expanded further to include fabric stain removers, odour removers, mattress protectors, fabric paints and an innovate range of hygienic products that kill bacteria such as MRSA, mould and e-coli. In addition to this unique product range, Furniture Clinic also offer professional and comprehensive training in Birmingham and Newcastle, covering all aspects of leather repair and restoration, with a choice of standard or bespoke courses for professionals and enthusiasts alike.Tel: 01207 279964E: Web:

GETBOOKEDUP - CLIENT DATABASE MARKETING SOLUTIONSGetBookedUp is software specifically designed by, and for, the carpet, furnishing and hard floor care industry. It helps businesses of every size market better, quote clearer… and book more!

The developers of this product still run their own carpet cleaning company and, with over twenty five years in the industry, they know the challenges of running a successful business. That's why they developed this software… to make it systemised and easier.

[email protected]/store

[email protected]

They've grown and streamlined their own carpet cleaning business into a multi-van operation with admin staff by using the marketing tools built into the software.

Other carpet cleaners could see what a difference it had made to the developers' carpet cleaning business (especially in terms of an increase in their return on advertising spend and reduced administration) and, after repeated requests from those cleaners, in 2006 a decision was made to further develop the software and make it available to others within the same industry. Now, with hundreds of users, there is an edition to suit every size of business, from owner/operators through to multi-van operations with admin office support staff.

So, if you want to free up time by reducing and streamlining your administration, and want more money by marketing more effectively, this could be the solution for you.Tel: 01405 813665 E: Web:

KIRSTY'S KIDSNCCA members John and Jan Bryden are at the Carnival again this year with their charity Kirsty's Kids.

The charity is currently working with underprivileged children to teach them the benefits of learning to create things themselves, using the materials around them, and how satisfying this can be.

John has recently created his own loom and is using it to weave carpet utilising traditional weaving methods. This project has now become an integral part of his current work with Kirsty's Kids.

At the Carnival this year John will be displaying his loom, so if you are interested in learning how to hand-knot your own rugs with your own handmade loom (and John's current work with Kirsty's Kids), pop along to their stand and have a chat.Web:

[email protected]

www.kirstyskids.org





LTT LEATHERCARELTT Leathercare produce and supply leather care products. Their range of products are fully supported by their Technical Department who are committed to providing the most effective leather cleaning and care products available.All their products are manufactured to comply with the latest European REACH legislation ensuring the safety and quality of all ingredients used; they are produced by leather technologists and scientists and are rigorously tested before leaving the factory. Their products are used on a daily basis by consumers throughout the world.LTT Leathercare also run leather repair, restoration and cleaning training courses.Tel: 01423 881027 E: Web:

NU LIFE STONE CARE LTDThe carpet and stone floor cleaning industry has been taken by storm at the incredible profit generating process and speed of the new Cheetah Puck System when grinding and polishing stone floors.

The system will be demonstrated by Stone Care Superman, Mike Philbin and his specialist team from Nu-Life Stone Care.

Floor restoration specialists have been stopped in their tracks, straining to experience the ‘Game Changing’, ‘Profit Boosting’, Cheetah Puck System in action. So much so, you'll be unable to drag yourselves away from watching the near impossible, being made possible, right in front of your eyes.

At the 2013 Cleaning Show, one attendee said, "I've never seen anything like this in my 10 years of visiting the cleaning show. Whatever those guys were doing, it must have been MASSIVE to stop the crowds like that".

Nu-Life Stone Care Director, Mike Philbin says: “Whilst I knew the potential intensity of the Cheetah System and its blistering profit-generating abilities, I had no idea that it would be so enthusiastically received”.

[email protected]

You'll also see, low odour restoration products, amazing fast drying seals, stone restoration courses, video training and marketing courses. Tel: 0161 4807284 E: Web:

OLEONIX SOLUTIONSMeeting the need for 'Green' - Eco-Safe cleaning solutions proven to really work.Proven to release the most difficult dirt and soiling including grease, oil, and fats, from carpets, curtains and upholstery, Oleonix innovative cleaning solutions will have a dramatic effect on your business but not on the environment.Designed for professional carpet cleaners, Oleonix combines the latest green chemical technology with the most advanced microfibres available to provide incredibly effective cleaning on all carpet types and all upholstery fabrics.Products available:

Carpet and Upholstery Cleaner for use with Oleonix Ÿmicrofibre bonnets and upholstery gloves.

Stain Rescue.ŸGrease Digester.ŸWet extraction carpet cleaner and pre-spray.Ÿ

Oleonix is ideal for commercial applications and is non-toxic, people safe, eco-safe, food safe*, EU compliant, saves water and time and increases productivity.*where applicableTel: 0117 3250087 Web:

PROCHEM EUROPE LTDAt CCC 2014 Prochem Europe will be showing a variety of products from their extensive range of hot water extraction machines (including the new Endeavor), together with their highly successful LW30 Floor Pro Scrubber Dryer and a range of their cleaning solutions.

The new Endeavor boasts a host of features to provide improved power, performance and convenience, all wrapped up in a brand new extractor

[email protected]

www.oleonix.co.uk




design. Its specifications include dual 6.6 in. high performance, low noise vacuum motors, the ultra-reliable 150 psi induction motor pump and a slide-in version of Prochem's advanced Heat 'n' Run in-line stainless steel heat exchanger. A 250 psi pump is an optional extra and handle-mounted wheels for easy vehicle loading, top front-mounted controls and new front-mounted wand stowage make the Endeavor a desirable option for the cleaner who can't yet afford a truck mount. There will be special deals and a prize draw on the day!Tel: 0208 974 1515 E: Web:

SEBO UKMade in Germany, SEBO are the world's biggest selling professional upright vacuum cleaners. Examples include:

SEBO BS 36 & 46 Comfort: utilising the latest Ÿinnovations making the machines easy to use and improving on their legendary reliability. SEBO DART twin motor uprights: Ÿdesigned to be lightweight and highly manoeuvrable. DART UHS Polisher: converts the ŸDart into an ultra high-speed polisher.SEBO Professional D8 Cylinder: a high quality, Ÿpowerful machine, with lots of new technology providing high performance and robustness in a very quiet way.SEBO DUO carpet dry cleaning system: easy to use Ÿand ideal for maintaining carpets in peak condition.

With changes to all dry vacuum cleaners (introduced by the European Union) you can be sure SEBO will have the experience, innovation and technology to produce effective, reliable machines to work in the demanding world of professional cleaning. Tel: 01494 465533 E: Web:

TEXTILE CLEANING SOLUTIONS LTDTextile Cleaning Solutions are UK manufacturers of Industrial cleaning equipment, specialising in carpet cleaning machines and carpet cleaning solutions. Established in 1998 with the launch of their award winning patented Texatherm process, they pride

[email protected]

[email protected]

themselves on the performance and quality of their products, which are designed and manufactured in-house, allowing them to ensure the highest standards of build and quality.

At the CCC they will be showing their ground-breaking EMV201 machine which is not just a carpet cleaning machine but a versatile all-rounder. The EMV201 will allow you to adapt to each cleaning task applying multiple cleaning methods including extraction and Texatherm process cleaning. Whether it is industrial or residential carpet cleaning, upholstery or hard floor cleaning, if you are looking for carpet dry cleaning, look no further than the award winning patented Texatherm process. The Texatherm system is ideally suited for commercial carpet cleaning where large areas can be cleaned effectively and quickly. This process achieves deep wet cleaning with all the benefits you would expect from a carpet dry cleaning system with 30 minutes drying timesTel: 01934 521155 E: Web:

THE ULTIMATE FLOOR SANDING COMPANYThe Ultimate Floor Sanding Company was formed in Ireland 2007 by Terry Guilford in response to the massive increase in wooden flooring during the boom years. The company was formed using experience gained in the Galway region of Ireland by Terry with his previous company, Airc Flooring, who specialised in the sales, fitting and finishing of wooden flooring. The decision to go floor sanding only was made when the benefits of dust free machinery became obvious and by marketing this idea the company grew to thirteen outlets across Ireland.

In 2011 Ultimate Floor Sanding entered the UK market using an Affiliate network strategy, recruiting and training existing floor maintenance experts in floor sanding and then going on to promote and support them with the aid of a leading German

[email protected]




supplier of machines and floor finishing products.Their UK operation is now larger than the Irish one

but they still have territories available and are keen to meet anyone who thinks they may like to add floor sanding to their existing business.Tel: 00353 870536442E: Web:

THE UTILITY WAREHOUSEIf a second income stream interests you, one that can be dovetailed into your existing carpet cleaning business, then working with the Utility Warehouse could be the perfect fit. Carpet cleaners around the country are building up substantial businesses with this FTSE 200 company, and the beauty of the income is that it's passive. You get paid year after year for doing something once! It's like cleaning Mrs Jones carpets once, and being paid every year, without having to go back.

Come and see them at the Carnival to find out more about this opportunity.

Tel: 07801 547762 E: Web:

THE WOOLSAFE ORGANISATIONThe NCCA and The WoolSafe Organisation share many of the same goals, principally to improve the standard of professional carpet cleaning in their industry. They have been working together for their mutual benefit for decades with many of their members belonging to both camps. It is therefore with great pleasure that The WoolSafe Organisation will once again be exhibiting at the NCCA Carnival, keen to show visiting carpet cleaners the exciting developments that have been keeping their busy team occupied over the past year.

These are exciting times for WoolSafe with many new developments coming to fruition. The Carnival

[email protected]

[email protected]

will provide an ideal platform for WoolSafe to answer any questions NCCA members might have about becoming an Approved Service Provider and participating in the Wool Owners Warranty initiative that launched this year.

Come and see them for a chat at their stand, just inside the entrance, to find out more.

The WoolSafe Organisation is a resource for information and advice about carpet and rug care and a range of carpet care services to carpet owners, carpet suppliers and the providers of carpet care products. WoolSafe provides:

Networks of accredited carpet cleaning companies. Ÿ

Networks of registered carpet inspectors. Ÿ

Advice on how to care for carpets and rugs. Ÿ

Testing and accreditation of wool carpet cleaning Ÿ

and maintenance products.Tel: 01943 850817 E: Web:

VACLENSA PLCVaclensa is one of the UK's largest suppliers of commercial cleaning machines and nationwide on-site after sales service, with an annual turnover in excess of £12M. They pride themselves in supplying high quality products, innovative solutions and first class service and focus on delivering this at the lowest cost of ownership.

They work closely with many of the UK's largest blue chip companies, including members of the FTSE 100. These include nationwide retailers, pub and leisure groups, restaurant groups and national/international hotel chains. They also serve local government, education and healthcare, supplying and servicing cleaning machines and equipment on-site nationwide.

They manufacture their own range of floor cleaning machines, and can supply and service machines from many of the industry's most well-known brands. Their products are chosen for their exceptional performance in a specific cleaning task, and they offer products in almost every cleaning machine category.Tel: 0161 728 1800 E: Web:

[email protected]/uk

[email protected]




Car

pet C

lean

ers

Car

niva

l (C

CC

) 2

014

Exh

ibit

ion

Floo

r Pla

n

Entr

ance

Stag

e

Ref

resh

me

nt/

Seat

ing

Are

a

South Bar

8

34

9a

9b

10

11

12

16

14

15

18

20

19

7 6

4a

12

Co

lum

bu

sC

lean

ing

Mac

hin

es

Allt

ec

Ne

two

rkC

he

msp

ec

Euro

pe

Pro

che

mEu

rop

eLt

d

Cle

ane

rsW

are

ho

use

Ass

et

Fin

ance

Solu

tio

ns

Ole

on

ixSo

luti

on

sA

vaila

ble

Ava

ilab

le

Furn

itu

reC

linic

Uti

lity

War

eh

ou

seC

& M

Mag

azin

eK

irst

y’s

Kid

sA

vaila

ble

The

Ult

imat

eFl

oo

r Sa

nd

ing

Co

VaC

len

za

Cri

sp &

Bri

teTe

xtile

Cle

anin

g So

luti

on

s

Ge

tBo

oke

dU

pW

oo

lsaf

e

Ch

em

spe

c Lt

d

Dry

Fusi

on

LTT

Leat

he

r C

are

1. G

etB

oo

ked

Up

2. W

oo

lsaf

e3

. Allt

ec

Ne

two

rk4

. Ch

em

spe

c Eu

rop

e/D

ri-E

az4

a. L

TT

Leat

he

r C

are

5. S

eb

o6

. Dry

Fu

sio

n7

. Cle

ane

rs W

are

ho

use

8. C

olu

mb

us

Cle

anin

g M

ach

ine

s9

a Th

e U

ltim

ate

Flo

or

San

din

g C

o.

9b

. VaC

len

za1

0. C

he

msp

ec

Ltd

11

. Pro

che

m E

uro

pe

Ltd

12

. Ass

et

Fin

ance

So

luti

on

s1

4. C

risp

& B

rite

15

. Tex

tile

Cle

anin

g So

luti

on

s1

6. F

urn

itu

re C

linic

17

. Nu

-Lif

e S

ton

e C

are

18

. Ole

on

ix S

olu

tio

ns

19

. 2x4

Ava

ilab

le2

0. 2

x3 A

vaila

ble

21

. 2x4

Ava

ilab

leSt

and

s 1

9-2

1 c

an b

e a

dap

ted

to

any

size

yo

u r

eq

uir

e, j

ust

ask

T1T2

T3T4

Ente

rtai

nm

en

t A

rea

Wo

me

n’s

Inte

rest

No

rth

Bar

17

5

21

Nu

Lif

eSt

on

eC

are

Seb

o

Ava

ilab

le

Ligh

ter

colo

ure

d a

reas

ind

icat

ed

em

on

stra

tio

n a

reas

P

ille

r/P

ow

erp

oin

tPo

wer

po

ints

als

o a

vaila

ble

alo

ng

all w

alls

Nat

ion

al T

rust

Vid

eo

:Te

mp

leto

ns

Car

pet

sin

Ed

inb

urg

hA

n in

tere

stin

g 1

8m

in f

ilmo

n t

he

ho

ur

all d

ay. S

eati

ng

avai

lab

le, h

ave

a te

a o

rco

ffee

an

d r

elax

T1. U

tilit

y W

are

ho

use

T2. C

& M

Mag

azin

eT3

. Ava

ilab

leT4

. Kir

sty

’s K

ids

Nat

ion

alTr

ust

Vid

eo 1

x 2

m T

able

2 x

3m

Sta

nd

2 x

4m

Sta

nd

2 x

5m

Sta

nd

CRISP & BRITEPROFESSIONAL CLEANING PRODUCTS

Telephone: 01509 881137Email: [email protected]

Website: www.crispandbrite.co.uk

THE UTILITY WAREHOUSETel: 07801 547762

Email: [email protected]: www.greatopportunity.org.uk


Tel: 01784 259814Email: [email protected]

CHEMSPEC LTDOne of the world's best known authorities on

stone care and maintenance.

The only official UK distributor for Klindex (the leading Italian manufacturer of professional stone restoration equipment), Chemspec Ltd not only

supply a full range of stone cleaning equipment and materials but also offer regular 'Free' training

courses.



KIRSTY’S KIDSwww.kirstyskids.org

Chemspec Europe, Tong Park, Otley Road, Baildon,West Yorkshire, BD17 7QD. Tel: 01274 597333

E-mail: Website:

[email protected]

A market leader, Chemspec Europe supply a large range of specialist cleaning products to the

carpet and upholstery cleaning industry.

Call in for a coffee with us at the CCC in September. We’ll be on stand number four. See you there!




EXHIBITING AT THE CCC

If you would like to exhibit at this

year’s event, there’s still time and

with a slight re-jig of the space on

the floorplan we can fit you in.

Please call NCCA Corporate

Director, Allan Simmons,

on: 01405 813665 or email:

[email protected] to book

your space.

Exhibitor Richard Sudall, of

Chemspec Europe, said of last

year’s event “What an excellent day!

The atmosphere in the hall was friendly

and informal with a continuous hum of

activity. From the moment the visitors

starting pouring in I was busy all day.

In fact there was barely time to stop for

refreshments! It was great to shake

hands with so many old and new

friends and I am really pleased with the

new contacts I have made. A well-

deserved 'thanks' to all at the NCCA for

organising such a great event.”

SEMINARS AT THE CARPET CLEANERS CARNIVAL 2014

SEMINARS AT THE CARPET CLEANERS

CARNIVAL (CCC) 2014This year we are also holding a number of seminars to help you in your business, all hosted by industry experts.


SEMINAR TIMES AND LOCATIONS:

10.30am: Seminar - Glyn Charnock ‘TrustMark’

(Location: Exhibition Hall -

Wicksteed Park Pavilion)

11.00am: Seminar - Paul Pearce ‘The Use of

Bleaches in Carpet Cleaning’

(Location: St George’s Suite)

11.00am: Seminar - John Bryden ‘Carpet

Repair’ (Location: St George’s Suite)

12.00am: Seminar - Amir Patwa ‘Stone Floor

Cleaning and Maintenance’


1.00pm: Seminar - Allan Simmons‘ Marketing’


1.30pm: Seminar - Glyn Charnock ‘TrustMark’

(Location: Exhibition Hall -

Wicksteed Park Pavilion)

2.00pm: Seminar - Chris Thomas ‘General

Equipment Maintenance’


3.00pm: Seminar - Paul Pearce ‘The Use of

Bleaches in Carpet Cleaning’


3.00pm: Seminar - John Bryden ‘Carpet

Repair’ (Location: St George’s Suite)

FULL SEMINAR INFORMATION:

Glyn, who is Training Director and Company

Secretary at the NCCA, will be hosting a short

presentation on TrustMark, the Government

Approved Standards Scheme for tradesmen

working within consumers’ homes.

The presentation will include:

What is TrustMark?Ÿ

Why have the NCCA become Scheme Operator Ÿ

for the TrustMark Carpet Cleaner category?

What are the benefits of being TrustMark Ÿ

accredited?

How to join and what it costs.Ÿ

So, if you are a member of the NCCA and are

interested in becoming TrustMark accredited,

why not come along to Glyn’s seminar and find

out what it is all about.

*****************************************

Paul will be carrying out a series of stain removal

techniques using various bleaching agents and

their additives. This will be demonstrated on a

variety of carpet surfaces, with a selection of

stains, and on rug fringes (to demonstrate dye

removal). He will be using heat and ultraviolet

light as well as oxidising and reducing bleaches.

You will see what works and what can go wrong.

You will learn, amongst other things, the pitfalls

of being unprepared and when it is best to use an

oxidiser or a reducer.

*****************************************

John is a Master Rug Cleaner with many years'

TRUSTMARK - Glyn Charnock (Chameleon

Cleaning)

THE USE OF BLEACHES IN CARPET CLEANING -

PAUL PEARCE (Country House Carpet Care)

CARPET REPAIR - JOHN BRYDEN (Bryden

Enterprises Carpet Fresh)

SEMINARS AT THE CARPET CLEANERS CARNIVAL 2014


experience assessing, cleaning and repairing

damaged carpets/rugs and is also an experienced

advisor in the rug cleaning industry. He teaches

and lectures all over the world in carpet and rug

restoration and also carries out research for all

the leading international carpet manufactures.

He will be talking to you about the problems he

has encountered during his many years cleaning

carpets - focussing on problems such as

delamination and carpets that have been badly

fitted - and what you can do to help your

customer with these types of issues in order to

offer an all-round better service. The seminar

will include some practical demonstrations.

*****************************************

Amir Patwa, one of the world's best known

authorities on stone care and maintenance, has

supported the Carpet Cleaners Carnival from the

outset. His company is the only official UK

distributor for Klindex, the leading Italian

manufacturer of professional stone restoration

equipment. Amir will be talking to you about

stone floor cleaning, maintenance and care. So, if

you are thinking of extending the range of

services you offer, and fancy introducing yourself

to the world of stone flooring maintenance, then

this is the seminar for you.

*****************************************

A seminar full of practical ideas from someone

who 'walks the walk' and uses these ideas in his

own five-van carpet cleaning business. Whether

you're a one man owner/operator, or a multi-van

business with office staff, you'll get ideas you can

implement immediately (and cheaply) that will

STONE FLOOR CLEANING AND MAINTENANCE -

AMIR PATWA (Chemspec Ltd)

MARKETING - ALLAN SIMMONS (GetBookedUp)

start to make a massive difference to your

business and, don't worry, you don't need to be a

technical wizard to use these ideas. This seminar

received some rave reviews at the TACCA event

earlier in the year so, if you missed it, make sure

you get to the CCC and see it there. The slides will

be available to all those attending on the day,

just to make sure you don't miss anything.

Chris has over twenty years' experience

designing, building and maintaining portable

carpet cleaning machines. He will be talking to

you about how to keep your portable machinery

in good condition and what you should do

regularly to ensure it remains in good working

order (so you can fulfil your cleaning contracts

without worrying about equipment failure). He

will cover topics such as: weekly and monthly

maintenance, inspection of jets, valves, cables

and brushes, when to have a service, and the

pitfalls of the great British winter!

GENERAL EQUIPMENT MAINTENANCE - CHRIS

THOMAS (Eastby Services Ltd T/A Alltec Network)

Valuable advice from some of the most recognised and well respected experts in

the industry!

All seminars are FREE FOR ATTENDEES. Remember, seminars of this quality would often

cost you money to attend at many other industry events. So, do not miss this wonderful

opportunity.... BOOK YOUR PLACE AT THE CCC NOW!

To book go to: www.ncca.co.uk/ccc.phpor call the NCCA office on 0116 271 9550.

Wicksteed is a very popular day out destination for families. It was one of the first Leisure Parks in the UK and is also an English Heritage Grade II Listed Park and Garden.

For the kids (and the kids at heart!)Wicksteed Park boasts one of the biggest and best free playgrounds in Europe, a fairground aimed at families with young children (up to the age of fourteen years old), racing cars, a lakeside area featuring water chute, nautical jets and boats and the UK's busiest narrow gauge railway.

Places to eatThere are various food outlets situated conveniently throughout the park, so


Wicksteed Park Venue And Facilities

Hotels Near Wicksteed

THE CARPET CLEANERS CARNIVAL 2014

refreshments are always nearby. All food is freshly prepared on-site and ranges from Bistro dining to fast food and snacks. But if none of that takes your fancy, you could always bring your own picnic or barbeque food.

Camping at Wicksteed ParkWicksteed offers a fully-equipped on-site camping area where you can pitch your tent or park your caravan/motorhome.Go to: www.wicksteedpark.org/stay-with-us/to book your stay.

ParkingThere will be FREE PARKING for all Carnival attendees. Please remember to bring your car parking voucher with you on the day.

TravelodgeA14 WestboundKettering, NorthamptonshireNN14 1RWTel: 0871 984 6081

Kettering Park HotelKettering ParkwayKettering, NorthamptonshireNN15 6XTTel: 01536 416666

Premier InnRothwell RoadKettering, NorthamptonshireNN16 8FXTel: 0871 527 8564

Holiday Inn ExpressRockingham RoadKettering, NorthamptonshireNN14 1UD Tel: 0871 423 4876

Your chance to win £100!

CARNIVAL

FREE PRIZE

DRAW

WIN £100! WIN £100!

CARNIVAL

FREE PRIZE

DRAW

TOKEN NINE TOKEN TEN

WIN £100!

CARNIVAL

FREE PRIZE

DRAWCARNIVAL

FREE PRIZE

DRAW

THE LAST TWO TOKENS FOR YOUR PRIZEDRAW VOUCHER

You should now have all ten tokens for your FREE ENTRY to the £100 prize draw, which will

take place on the day. If you are not in possession of all your tokens (which have been included in

nearly all Newslinks from the March edition onwards) please contact the NCCA office on 0116

271 9550 and we will forward them on to you.

You can register for the event this year at: www.ncca.co.uk/ccc.php or by calling the NCCA

office on 0116 271 9550. It is important to register in advance to receive all the vouchers

and passes available to you.

newslink

A guide to customer complaints (part seven) Lewis Scroby

NCCA Standards and Fair Trading Officer, Lewis Scroby, continues his series on dealing with customer complaints. This month's article focuses on unavoidable complaints and NCCA procedure.

ollowing the previous focus on surveying and F inspecting items to identify potential issues, it should be acknowledged that some problems are destined to arise regardless of how much or how well you prepare. As I'm sure you all know, there can be several phenomena encountered during and after the cleaning of even the most standard carpets and soft furnishings.

Patchiness, distortion and many other types of damage have been reported to the NCCA and sometimes there appears to be absolutely no explanation as to how or why it has occurred. In these situations it is important to understand the position that you are in. You may not specifically be responsible for the issue, but you certainly still need to address the matter and ensure the customer is made aware.

Several members have put themselves in difficult situations by not accepting responsibility for an unexpected occurrence during or following cleaning. We obviously appreciate that unexplained damage and other phenomena can arise without any fault on the part of the technician or cleaning process. Unfortunately, however, these are a risk of the job. You may not have to accept liability, but you do still need to accept responsibility to either resolve the issue or appease the customer.

This is the main reason the Association insists all our members have comprehensive insurance cover. We try to assist all members to become the best cleaner they can be, but also accept that there are some things you can't account for. These unexpected situations can be the most difficult to accept and put right, but the best cleaners will deal with problems as well as they deal with carpets.

NCCA Chief Executive and Technical Director, Paul Pearce, has given up a lot of free time (like many former Directors, including John Claydon and Robert Olifent, along with current members of the Board) to assist members in dealing with complaints. Paul is the first point of contact within the Association for

technical advice and has helped many companies address, solve and avoid issues with customers.

It is a duty of the Association to assist both members of the NCCA and members of the public when a dispute arises. Often, if there is a complaint from a customer, members will respond accordingly and quickly to resolve the matter. Sometimes, however, these situations escalate and a formal complaint is made to the NCCA. Using the advice in previous articles, many complaints can be avoided or settled before they become disputes but, if the two parties cannot agree, the Association is available to arbitrate.

The complaint procedure that is usually followed is to request both parties provide a full written report on the situation. This is then reviewed in the office and at least one of the NCCA Directors is involved to provide advice. If further information is required, either, or both, parties are consulted and the Association gathers as much information as possible before proceeding with an investigation. Once the issues have all been identified it is important for us to determine whether there was any fault or negligence on the part of the member. If so, we will hold them responsible to resolve the matter to the satisfaction of the customer (within reason obviously); if not, however, we will inform the customer of our position and confirm that we are unable to uphold the complaint.

In some situations it is unfortunately very difficult to determine whether the member is responsible. In these cases we usually try to assist in a negotiation to resolve the matter. Though we always attempt to assist in reaching a reasonable conclusion, sometimes neither party can agree and the matter is taken out of our hands. Disputes almost always become more problematic when parties cannot agree and complaints are harder and harder to resolve as communication breaks down. Remaining calm and professional in these situations (even when a customer is not) is vital in ensuring the complaint does not escalate.

Next month the series will continue with resolving complaints and the various outcomes.

newslink page 26

Underfoot and overlooked, cleaning the Cragside carpetPart three - Product testing Glyn Charnock

In February this year, the National Trust Textile

Conservation Studio in Norfolk collected a 19th

Century Templetons chenille dining room carpet

(from Cragside House in Northumberland) for

conservation.

The carpet first needed to be cleaned in order to

avoid additional damage and, following our

successful tour of the Conservation Studio last

year, NCCA Director Glyn Charnock was

personally asked if he could undertake the

cleaning work to be done.

In June we featured the first in a series of

articles on Glyn's time spent cleaning this delicate

and historic carpet. This month we continue with

investigation into the cleaning solutions to be

used... and the carpet finally arrives.

So, after almost a day of investigating cleaning

methods, we worked out a system and it was time

to look at which products were going to be most

effective.

I have quite a range of products in my armoury, as

I like to have different options for different

situations. I regularly use products from all the

major manufacturers and I test products as I find

out about them, looking for something more

effective, easier to use or safer, so I was confident I

would have the right product in my van for cleaning

the Cragside carpet. Obviously some of my products

were not suitable, such as those with a higher pH,

but I was sure there were at least three or four

possible options.

The conservators also have a range of products

they regularly use, so we decided to pick what we

each thought would be most effective and test

them side by side using the methods we had

already worked out. I had settled on a Woolsafe

approved Oriental rug product from one of the

NCCA corporate member suppliers. The

conservators' product was a non-ionic surfactant

(bought direct from the manufacturer - a large

multinational chemical company) mixed with a

suspension agent.

I follow the supplier's instructions regarding the

dilution rates for products. The conservators take a

more rigorous approach, testing each batch of

surfactant to work out its critical mycelle

concentration (CMC), as this can vary from batch to

batch. They then use the product at three to five

times CMC, as this is the most effective dilution

requiring least rinsing to remove excess product.

The test carpet was a piece of old wool Axminster

which had been laid in my Father's garage for about

ten years, so was very heavily soiled. My Oriental

rug shampoo did produce a slightly better visual

result than the conservators' product, but they

checked the contents and it was unfortunately

rejected. I had a look through my van and came up

with a couple of other suggestions, but these were

also not considered suitable.

Surprised at the rejection of all my preferred

products, I asked what criteria the conservators use

and discovered how strict they are. Obviously no

Cationic surfactants or oxidising or reducing agents

were allowed but, because they are looking to

preserve items for at least the next fifty years, and

the longer term effects of many cleaning agent

newslink


additives are unknown, they are incredibly strict.

Not one of my products was acceptable, and those I

thought we would be able to use were rejected

mostly because they contained perfumes. These are

apparently all oil-based and even the minute

amounts present after

cleaning could possibly

result in increased

adhesion of soil to the

fibres, making future

cleaning more difficult.

Another surprise for me

was that Sodium Tri Poly

Phosphate (STPP, also

known as microsplitters or

detergent free cleaners)

were rejected. It turns out

that the conservators also

have a slightly different

view of pH to that

traditionally taken by the

cleaning industry. They are

obviously keen to avoid

high pH products, but are

also more wary of lower pH

products than we are. They

confirmed that even

slightly acidic products can

accelerate the ageing process, particularly in

cellulosic fibres like cotton and jute.

I did try ringing a few of my suppliers for advice on

whether perfume-free versions of their products

were available, but unfortunately none could come

up with the right 'solution' for this project. It was

ultimately decided that the products the

conservators were familiar with would be used. As it

turned out, the product chosen by the

conservators wasn't the one used during testing,

but an alternative that went against one of the

cleaning fundamentals we teach.

It is generally accepted that chemical activity

increases at higher

temperatures, so hotter

cleaning solutions and

rinse water provide a

better clean. The

conservators are very

wary of heat as it can

easily cause damage,

even at what we would

consider to be very low

temperatures, and the

chosen product had to be

kept cool (below 21°C) or

it became cloudy and was

much less effective.

Storing the cleaning

solution in a bucket of

iced water was a new one

on me!

I thought that all I had

to do now was wait for

the carpet to arrive, teach

the conservators how to

perform the clean and leave them to it, so I

offered to lend them my spare portable extraction

machine. The conservators clean all manner of

textiles, but had never taken on the cleaning of

such a large, dense piled carpet. Along with their

unfamiliarity with the process and equipment,

Ksynia decided it would be safer for me to be

Ph

oto

grap

hs

©G

lyn

Ch

arn

ock

It took eight people to safetlylift and handle the carpet

Once the carpet was vacuumed it wasthen rolled with layers of acid free

tissue to protect the surface

newslink page 28

Continued from previous page Looking for a fuel card supplier who is more competitive?

Silvey… always goes the Extra Mile!

The Silvey group as a whole physically delivers in

excess of 60 million litres of fuel into the Keyfuels

and UK Fuels network each year. Offering 65% of

the UK fuel network at one fixed weekly price they

provide a consistantly effective solution, not only

on coverage, but also cost.

For network coverage please go to this link:

http://map.interface-test.com/silvey.htm

The Silvey fuel card solution is simple

Discounted fixed price per week. Ÿ

No contracts. Ÿ

No minimum spend. Ÿ

No minimum draw. Ÿ

Free fuel cards. Ÿ

Up to 21 Days credit Ÿ

A weekly usage statement.Ÿ

Reclaim 100% of your business fuel VAT.Ÿ

For more information you can call Ben on 01454

333022, who would be delighted to speak with

you, or email: [email protected]

there and, much to my surprise, asked me to

undertake the cleaning for them.

This raised the problem of how to price the job.

We agreed on a day rate, as we didn't have a clue

how long it would take. There was a schedule in

place for the delivery of the carpet, so I booked four

days in my diary, as a guess, and the waiting began.

Two of the conservators went to Cragside house to

supervise the lifting and packing of the carpet ready

for transport, which was to take two weeks. Due to

its size and delicate condition, turning it over to roll

it face out was a major undertaking. They had to

find a roller long and stiff enough to support the

carpet and work out a route to get it out of the

house - no mean feat as, once rolled, it was over six

metres long and almost a metre in diameter. Along

with the roller and packing materials it took eight

people to safely lift and manhandle.

The process of packing the carpet for transport

revealed some unexpected secrets. Cragside was

the first house in the UK to have electricity installed,

and this runs off a generator driven by a water

wheel. When the carpet was lifted, some electrical

sockets were discovered in the floor under the

carpet which no one knew about and, of more

concern to the conservators, there was a large water

stain on the underside of the carpet which could

indicate weaker areas in the backing.

The face of the carpet was carefully vacuumed

prior to turning over and it was then rolled with

layers of acid free tissue, to protect the surface of

the carpet, and sheets of Kapoc padding to help

prevent crushing of the pile and other damage.

Finally, wrapped in bubble wrap, it was ready for

transport. (Next month, the clean finally starts)

Member referral report

Since publishing a referral statistics report in

the June issue of Newslink there have been

175 recommendations for full members

provided by the NCCA. This number is made

up of 89 referrals from the NCCA office, 83

potential customers contacting members

direct through the website and 3 referrals to

members without an email address, which

have been tracked by the office.

Items for sale

newslink page 30

BUSINESS FOR SALESmall, long-established, reputable working carpet,

upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete

package only. Mobile HWE and dry cleaning system. Domestic and commercial clients. Genuine interested

parties only please to call 07903 497298 and leave details.

CLEANING AND RESTORATION MACHINERY - EQUIPMENT - ACCESSORIES

Dri-Eaz Dehumidifier 1200 - as new (boxed) £450.00. Dri-Eaz Sahara Pro TurboDryer - new (boxed) £150.00. Dri-Eaz Dri X Airchanger Dehumidifier - new (boxed). Normal Price

£1900.00. Our Price £500.00. Plus much more. For a complete list please telephone: 07580 182 325 or

email: [email protected]

VACANCY & BUSINESS OPPORTUNITYExperienced full time Carpet and Floor Care Technician

required. Own van and equipment an advantage but not essential. Good business incentive package (profit share

or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to

[email protected] (with full CV, etc.) or telephone: 01672 871882 or mobile: 07831 172743.

EQUIPMENT FOR SALEMobile container/bin (red) - comes with lid. Heavy duty

container on wheels. L55” x W32” x H31”, ideal hose and other carpet clng equipment storage. List price: £199 - selling for £75. Whole room drier/air mover. List price: £534 - selling for £99 (no VAT). Contact Chris on: 02380

898 212 or 07970 040729 or email:[email protected]

BUSINESS FOR SALESmall long-established reputable NCCA registered working

business, specialising carpet, upholstery and hard floor cleaning. Northumberland based owner/operator retiring.

To be sold as a complete package only. Sign written 55 plate Iveco Daily van with fitted Prochem Blazer Truck

Mount. High pressure and extraction hose reels complete with hoses, including wands, hard floor surface spinner 3 turbo dryers fans, 4 dehumidifiers, MMs Plus, Sebo vac and duo, Rotary scrubber, plus lots of other equipment

and chemicals. Plus a fully SEO website. Genuine interested parties only please. Call 01670 787185.

TRUCKMOUNTBanclene truckmount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon solution tank,

150 feet of vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline heater and misc

parts etc. The van has been sold separately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on 01845 537640 - mobile 07976 218304

or email: [email protected]

EQUIPMENT FOR SALEWhole room downdraft dryer from Power Flite. Versatile air mover - multiple positions. Hardly used. Was: £325. Accept: £150. Victor Sprite 12" Rotory Machine. Used

once. Was £855 - Accept £450. Collect from Coventry. Tel 02476 620444.

OFFICE PRINTER/COPIERDuplo DP-2211 Single colour A3 or A4 duplicator. Full working order, any fair trial. Ideal for low cost Flyers.

Some consumables. PC Interface, prints direct from P.C. or printed copy - £250.00 o.n.o. For further Information

Contact [email protected] or call 0116 2672720. Based in Leicester.

EQUIPMENT FOR SALEProchem 250 ft vacuum hoses for truck mount - £150.00.

Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £250.00. Contact [email protected] for further

information or contact Andy on: 07970 544806.

BUSINESS FOR SALESmall, well established carpet, hard floor and upholstery cleaning business (London and Kent borders). Package includes: 57 plate Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only 270hrs on the clock, established

interactive website (which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction

hose and van mounted hose reels, together with a property maintenance company name, website and

promotional materials. Contact telephone number 020 8309 6517. Sale price: £18,000 O.N.O.

EQUIPMENT FOR SALEAirflex Storm 800psi, Solution hose 25ft(high pressure),

25ft x 1.5" vacuum hose with 1.5" cuff fitted at each end, Westpak 4" stainless steel hand/detailer tool with splash guard, 6" stair tool, Upholstery Pro Sapphire Hand Tool,

HOST Reliant agitator, Sebo BS36 upright vacuum cleaner, Dri-Eaz Air Mover Sahara E 3 speed, Magma heater 1313, Assorted horse hair brushes, Furniture Foam Snap Blocks x 360, Orion 6L Sprayer with nozzle set, 10 Litre Bucket x 2, Carpet Sliders x 8, pH Test Paper, Corner guard, Hose

hook, Pumptec Powersprayer BOM, Mesh hose bag. Assorted cleaning chemicals - some opened.

Bereavement forces sale. Cost: £4500 ONO (Bought as new in 2013 for £7500). All items used a maximum of 5

times so in 'as new' condition. Please contact Jamie Edmonds at: [email protected]. Tel:

07795546037. Items located in North Cornwall.

WHOLE ROOM DRYER360 degrees air mover, ex company stock used for 18

months only (Truvox) - Cost new: £500. Selling cost: £150. Contact: 02380 898212.

NCCA Corporate Members

+ Allied Insurance Services Ltd:

+ Alltec Network:

+ Amtech UK:

+ Ashby's Cleaning Equipment:

+ Asset Finance Solutions UK Ltd:

+ Bio Productions Ltd (inc. Stapro):

+ Camberford Law (insurance brokers):

+ Chemdry Franchising Ltd:

+ Chemspec Europe Ltd:

+ Cleanerswarehouse Ltd:

+ Cleaning Systems UK:

+ Cleansmart Ltd:

+ Cleantec Innovation Ltd:

+ Columbus Cleaning Machines Ltd:

+ Crisp & Brite:

+ Dri-Eaz Products Ltd:

+ Dry Fusion UK Ltd:

+ Furniture Clinic Ltd:

+ Get Booked Up Software:

+ Gleaming Insurance (insurance brokers):

+ Hi-Tec Cleaning Group:

+ Host Von Schrader Ltd:

+ Hydro Dynamix:

+ LTT Leathercare:

+ Mailboxes Etc:

+ McGregor Lloyd (insurance brokers):

+ NSL Restormate: 01670 590099:

+ Nu Life Stone Care Ltd:

+ Oates Laboratories (Europe):

+ Prochem Europe Ltd:

+ Rainbow International:

+ Restoration Express:

+ Robert Saunders Marketing Mentor:

+ Sebo UK Ltd:

+ ServiceMaster Ltd:

+ Stainshield Ltd:

+ Textile Cleaning Solutions:

+ The Big Clean:

+ The Ultimate Floor Sanding Co.:

+ The WoolSafe Organisation:

+ Vaclensa:

+ Worldwide Cleaning Support:

0844 8156211 (I)

01763 208222 (C/M/F/T)

01444 232211 (C/M)

01795 436999 (C/M/E)

01254 584404 (FI)

01444 244000 (C)

0208 315 5000 (I)

01482 872770 (C/M/Fr)

01274 597333 (C/M/T/D/F)

01772 434333 (T/C/R/M)

01334 656787 (C/M/T/F)

0115 8240034 (T/C/R/M/K)

0870 733 7733 (T/C/W/M)

01772 426527 (M)

01509 881137 (C/M)

01908 611211 (C/M/T)

01772 433711 (C/M/T/W/Fr)

01207 279964 (C/Tr)

01405 813665

0845 4740068 (I)

02866 341416 (C/E/F/M/T)

0151 347 1900 (M/C)

01622 664993 (Fr/T)

01423 881027 (T/Tr)

01628 633336

0121 706 0616 (I)

(M/C/Tr)

0161 480 7284 (M/C)

01772 433711 (C)

0208 974 1515 (C/F/M/T)

01623 422488 (M/C/Fr)

01252 726106 (M/C/T/A)

08450 537129 (K)

01494 465533 (M)

0116 275 9000 (M/C/Fr)

01372 841467 ©

01934 521155 (M/C)

0208 3934778 (M,C,W,K)

00353 91846488 (M/C/Fr)

01943 850817

0161 728 1800 (M)

01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.newslink page 31

MACHINERY AND EQUIPMENT 3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone

generator - £15.00 for the 3, plus £5.00 p & p. Please phone Pete Collins on 07885 804560.

MACHINERY FOR SALE CFR Paramount 1000 PSI machine - delivering 1000

pressure per square inch. 95 litre recycling tank, great for commercial and domestic work £600.00 o.n.o.

Contact [email protected] for further information or phone David on 07768 667824 or

01277 824546.

EQUIPMENT FOR SALE - IDEAL FOR NEW BUSINESSEverything you need to start carpet cleaning,

including: Ashbys Ninja adjustable up to 400psi with Dry Cleaning Functionality built in, 2 x25m vacuum

hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo Duo agitator. Sebo Vacuum BS36. 1.5hp blower dryer. Truvox high speed

buffer. Prochem Stain Removal kit. 2 x 6 litres pressure sprayers. 1 x 1 litre upholstery/spot sprayer. 1 x vinyl mat for Ninja and 1 terrapaulin sheet. Huge array of

chemicals including: Prochem Power Burst, Defoamer, Prochem Pre Spray Gold, Prochem Natural Carpet Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription, Prochem Fabric and Fibre

Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits including: shoe covers, brushes,

polystyrene pads, measuring jugs, dry compound. All in excellent condition. Selling as my second business is

consuming all of my time. Selling for £1950. Contact Richard on 07903 841534.

VAN & TRUCK MOUNT + EQUIPMENTVAN: Fiat Ducato 35 Multijet LWB / Only 3,200 Miles / Taxed April 2015 / Ply Lined / Linex Coated / Shelving. TRUCK MOUNT: Phoenix 570i / Only 91 Hours / LPG

Gas Conversion / All Tanks Hoses & Reels / Water Softener/Filter. EQUIPMENT: Evolution Wand / Pre

Sprayer / Carpet Rack / Stair Tool / Upholstery Tool / Ramp / Von Schrader Esprit Dry Cleaner. Genuine

enquiries only please. Mobile: 07775507227. Email: [email protected]

The Association advises that all goods are checked to be in a satisfactory condition, and

comply to electrical and health and safety standards, etc. It is recommended that

equipment serial numbers should be checked to ensure the seller is the legitimate owner. The

Association accepts no responsibility or liability arising from any transaction or dispute between

the buyer and seller.

Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com

Going Going - Gone!Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.

*pre-test carefully and rinseout after stain is removedwith cold water.

No need to mix - just spray - wait and the stain is gone.*

BEFORE AFTER

Say

goodbye

to stains!

Carpet

cleaners

carnival

2014Call in for a coffee with us at the Carpet Cleaners Carnivalin September. We’ll be on stand number four. See you there!

august 2014

Documents

carpet cleaners carnival

carpet cleaning event

cleaningthe cragside

ccc exhibition

complete guideto ccc

family friendly event

wicksteed park

yeara guide