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Transport Options for Seniors

Reference documents:• RedlandsTransportPlan2016:AnintegratedlocaltransportstrategyforRedlandShire• AgeingWellintheRedlands:Aten-yearstrategyforseniors

Aninitiativeof

Getting around Redlands

2TransportInitiative

Assisted transport services.................................................................................................. 3Community transport................................................................................................................ 3

Bus ........................................................................................................................... 4Disabilityaccess.......................................................................................................................................... 5Islandbusservices..................................................................................................................................... 5

Courtesy transport to clubs ....................................................................... 6

Cycling .................................................................................................................. 7Safercycling................................................................................................................................................. 7Sharingpaths............................................................................................................................................... 7Bicyclesonpublictransport................................................................................................................... 7

Ferry ....................................................................................................................... 8

Hospital transport ........................................................................................... 9Emergency.................................................................................................................................................... 9Non-emergencyAmbulance................................................................................................................. 9Gettingtolocalhospitals........................................................................................................................ 9Gettinghomeafterdischargefromhospital.................................................................................11Tipsforasmoothdischarge.................................................................................................................11

Mobility aids on public transport ........................................................ 12Whatyouneedtoknowwhenbuyingamobilityaid.................................................................12Thingstocheckwiththetransportprovider..................................................................................12

Public transport (Brisbane and surrounding areas) ........................................ 12

Taxi ........................................................................................................................ 13Islandtaxiservices...................................................................................................................................13Taxisubsidyscheme................................................................................................................................13

Train ..................................................................................................................... 14QRCitytrain................................................................................................................................................14QRTraveltrain.............................................................................................................................................14Disabilityaccess........................................................................................................................................14

Walking............................................................................................................... 15Pedestriantips...........................................................................................................................................15JustWalkItprogram................................................................................................................................15

Contents

The content of this publication is provided for information purposes only and is intended only as a general guide. Whilst reasonable effort has been made to ensure its accuracy at the time of publication, Redland Shire Council accepts no liability for any errors or omissions in theis publication. Redland Shire Council does not accept any liability to any person or organisation for the information, or use of such information, provided in this pubication.

Disclaimer


Redlands Advisory Group on Seniors Issues

Assisted transport servicesSocial support services are available from non-profit community organisations and private service providers. These are fee charging services and eligibility criteria may apply.

Service provider Enquiries & bookingsBayside District Home Care Service 3488 4226

Blue Care Redlands 3820 1717

C.A.R.E. 3821 4055

RSL HomeCare 1300 796 111

Spiritus (formerly St Lukes Nursing Service) 1300 785 853

EasyShopper ServiceSTAR Community Transport

3821 6699

Community transport Aged people or younger people with a disability and their carer who has difficulty accessing public transport or a private vehicle, could be eligible for community transport services. The community transport provider for transport disadvantaged people in Redlands is:

STAR Community TransportPhone: 3821 6699

Eligibility Criteria: HACC eligible people who are having difficulty accessing transport.

STAR uses a number of different transport options including:

• volunteer drivers and their vehicles

• STAR’s own passenger vehicles

• a wheelchair accessible vehicle

• taxis

• easyShopper (a weekly door-to-door, escorted shopping service).

Bookings for transport should be made as far in advance as possible with a minimum notification period of two working days .Bookings should be confirmed the afternoon prior to travel to obtain the exact pick-up time.


Bus Veolia Transport Brisbane operates services in Redland Shire (mainland only) and to Brisbane City.

90 vehicles cover 29 separate bus routes from a depot at Capalaba.

The fleet is 95% air conditioned and comprises 34 low floor accessible buses and 16 coach type vehicles fitted with seat belts for customer comfort and safety.

Veolia Transport Brisbane also offers a Charter service for safe and reliable group transport for any occasion.

Phone: 3245 3811Website: www.veoliatransportbrisbane.com.au

Route No

Service area

267 Alexandra Hills to Brisbane City

255 Birkdale to Cleveland

266 Capalaba to Alexandra Hills

264 Capalaba to Alexandra Hills via Maridale Park

252 Capalaba to Cleveland

260 Capalaba to Griffith University

263 Capalaba to Sheldon

253 Capalaba to Thorneside

254 Capalaba to Wellington Point

240 Capalaba to Wynnum

241 Capalaba to Wynnum via Chandler

272 Cleveland to Victoria Point

274 Cleveland to Victoria Point

256 Cleveland Point to Redland Hospital

N250 Fortitude Valley to Cleveland

265 Maridale Park to Brisbane City

251 Ormiston to Brisbane City

257 Ormiston to Brisbane City

258 Ormiston to Toondah Harbour

277 Point Halloran to Victoria Point

281 Point Talburpin to Brisbane City

250 Redland Bay to Brisbane City

271 Redland Bay to Brisbane City via Point Halloran

280 Redland Bay to Griffith University

282Redland Bay to Loganholme Bus Station via Bayview Estate

283 Redland Bay to Loganholme Bus Station via Carbrook

273 Thornlands to Brisbane City

275 Thornlands to Brisbane City

270 Victoria Point Jetty to Capalaba



Disability accessThe following Veolia services are normally operated by accessible buses (low floor):

• Route 250 (7 days)• Route 280 (Monday to Friday) • Route 270 (Monday to Saturday)• Route 272 (7 Days)

For weekend allocations phone Veolia on 3245 3333 and follow the prompts.

All other routes can have low floor accessible buses dedicated to specific trips and requirements. For more information call 3245 3333 and follow the prompts to Operations.

Island bus services

Island Service operator Details PhoneNorth Stradbroke Island North Stradbroke Island Bus

ServiceBuses operate between Dunwich and Point Lookout with limited services to Amity Point.

Services connect with Stradbroke Ferries Water Taxi and the Stradbroke Flyer (Gold Cat).

3409 7151

Coochiemudlo Island No bus service

Southern Moreton Bay IslandsKarragarra Island No bus service

Lamb Island No bus service

Macleay Island Macleay Island Bus Service School and Shoppers Bus service only

3409 1209

Russell Island No bus service


Courtesy transport to clubs A number of clubs provide a courtesy bus service for their members. A restricted pick-up area usually applies.

Club Service operates Enquiries & bookings

Capalaba Sports Club Tuesday - Sunday 3390 3011

Macleay Island Bowls Club WednesdayFriday - Sunday

3409 5364

NSI All Sports ClubDunwich

Thursday – Fridayafternoon and night

3409 9216

NSI Bowls ClubPoint Lookout

7 days4.30pm till closeLadies Bowls DaysSpecial Events

3409 8182

NSI RSL Memorial ClubDunwich

Wednesday – FridayAfternoon and eveningsSpecial Events

3409 9318

Redlands Sporting ClubWellington Point

Monday - Saturday 3207 1133

Redlands RSLCleveland

Tuesday - Sunday 3286 3736

Russell Island Bowls Club Thursday - Saturday 3409 1330

Russell Island RSL Thursday - Sunday 3409 1372

Victoria Point Sharks Sporting Club 7 days 3207 7865



Cycling

Resource: Redlands Cycling and Walking Guide (includes maps)

Safer cyclingEveryone should know the road rules before heading out for a ride. Here are the main safety tips and road rules for cyclists, but if you have more questions, please ring Queensland Transport on 3253 4437.

Legal requirements:• wear an approved helmet that is correctly fitted and securely fastened• obey all road rules• use hand signals to indicate stopping or turning• cyclists are required to have at least one brake and bell in working order• use front and rear lights when travelling at night• do not ‘double’ anyone• at least one hand must be on the handlebars at all times• never ride your bike across a pedestrian crossing

Sharing pathsIn Redland Shire, cyclists can ride on any footpath except in certain commercial and retail centres. The following tips should help you share our paths safely:

• give way to pedestrians• keep left at all times• pass on the right• sound your bell as you approach pedestrians to warn that you are about to pass on the right (especially from behind)• control your speed – do not exceed speed limits• take care at blind corners• allow adequate braking distance, break gently, avoid skidding• slow down if the path is crowded• be predictable – avoid crashes by travelling in a straight line – do not weave • check the path in front and behind is clear before you overtake or change direction – pass with care

• hand signal your intentions• bikes must have front and rear lights when riding at night• scooters, skateboarders and rollerbladers must give way to cyclists

TrainsYou can take a bicycle on Citytrain services outside of peak flow service times. Bicycle travel must be completed by 7.00am inbound and 3.00pm outbound.

Bicycle lockers and parking rails are provided at all train stations. A nominal fee is payable for the use of lockers.

Ferries and bargesBicycles can be carried onto all vehicle barges to the Bay Islands and North Stradbroke Island. This is the preferred method of transport to avoid inconvenience to other pas-sengers.

Passengers can take bikes on some passenger ferry ser-vices (subject to space availability). Check with individual operators on current policy.

Handy numbersRedland Shire CouncilCycling and Pedestrian Coordinator3829 8739

Cycling and Walking Path Maintenance3829 8528 or 3829 8462

Redlands Bicycle User Group (REDBUG)Advocacy and social rides 3286 6676 or 0412 114 638 Bicycle Queensland (advocacy)Website: www.biq.org.au or 3844 1144

Cycling Queensland (cycle racing/club contacts)Website: www.qld.cycling.org.au or 3390 1477


Ferry

Destination Service operator

Phone Departs the mainland

fromCoochiemudlo Island Coochiemudlo Ferry Service

www.redlandstourism.com3820 7227 End of Colburn Avenue, Victoria Point

7 days per week

North Stradbroke Island Sea Stradbroke Pty Ltd(Car Ferry)www.seastradbroke.com

3488 9777Online bookingswww.seastradbroke.com

Toondah HarbourMiddle Street, Cleveland7 services daily toJunner Street, Dunwich

North Stradbroke Island Stradbroke Ferries(Vehicle Barge and Water taxi)www.stradbrokeferries.com.au

3286 2666Toondah HarbourMiddle Street, Cleveland13 services daily toJunner Street, Dunwich

North Stradbroke Island Stradbroke Flyer(Gold Cat Water Taxi)www.flyer.com.au

3286 1964 Toondah HarbourMiddle Street, ClevelandServices daily to One Mile, Dunwich

Southern Moreton Bay Islands-Lamb, Karragarra, Macleay & Russell

Bay Island Transit System (BITS)www.redlandstourism.com

3206 8033 Weinam Creek MarinaBanana Street, Redland BayServices depart approx every 30 minutes

Southern Moreton Bay Islands-Lamb, Karragarra, Macleay & Russell

The Bay Islander Vehicle Ferrywww.redlandstourism.com

3829 0999Weinam Street, Redland Bay17 trips per day

Stradbroke Ferries and Stradbroke Flyer run free buses for NSI residents from Toondah Harbour ferry terminal to the Cleveland shopping district and Cleveland Railway Station. Connections to/from Veolia bus services are available in the Cleveland shopping district. Some Cleveland shops will deliver goods direct to the Toondah Harbour ferry terminal.



Hospital transport

Emergency

Dial 000 (triple zero) and ask for the Ambulance Service. If calling from a mobile phone, call 000 but if this is unsuccessful, call 112.

Non-Emergency Ambulance

For non-emergency assistance call 13 12 33.

Getting to and from local hospitals (mainland journey only):

Hospital Transport options PhoneRedland Hospital& Mater Private Hospital (Cleveland)

• Bus Route 256 or 272 stops at the hospital• Train to Cleveland Station and connect with bus service 256 or 272• Taxi• STAR Community Transport (medical appointments only – eligibility criteria applies)

For assistance with journey planning callTransLink on 13 12 30

Black & White 13 10 08 - Yellow Cabs 13 19 243821 6699

Princess Alexandra Hospital (Buranda)

• Bus Route 250 to Buranda Busway and walk 700m• Train to Buranda Station and walk 900m• Taxi• STAR Community Transport (medical appointments only - eligibility criteria applies)



Greenslopes Private Hospital (Greenslopes)

• Bus Route 250 to Buranda Busway and transfer to Route 173 (Mt Gravatt Central Express) which stops at Greenslopes Private Hospital



Hospital Transport options PhoneGreenslopes Private Hospital (cont.)

• Train to Buranda Station and walk 300m to connect with Bus Route 174 (Garden City) at Bus Stop 13 on Logan Road (approaching Vanda Street). Get off bus at Stop 24 (approaching Plimsoll Street) and walk 800m to hospital.• Taxi• STAR Community Transport (medical appointments only - eligibility criteria applies)• Cleveland Courtesy Bus Service Greenslopes Private Hospital, in collaboration with Wynnum RSL, operates a free courtesy bus service from Monday to Friday to commute carers and visitors of patients to the Hospital. Leaving from Victoria Point Shopping Centre, the Bus stops at Cleveland, Alexandra Hills, Birkdale and Capalaba before its final destination at Greenslopes Private Hospital. www.ramsayhealth.com.au/gph/ visitors/courtesy_cleveland.htm



Bookings: 3394 7033

Mater Public & Private Hospital (South Bris-bane)

• Bus Route 250 to Mater Hill Busway and walk 200m• Train to South Bank Railway Station (formerly Vulture Street Station) and walk 400m• Taxi• STAR Community Transport (medical appointments only - eligibility criteria)





Getting home after discharge from hospitalIt is the patient’s responsibility to make their own way home after discharge so it is important to plan the trip home in advance.

It is always preferred a discharged patient be escorted home by a family member or carer in a private vehicle or taxi.

For patients unable to travel by car, ambulance transport can be arranged by hospital staff but bookings need to be made in advance (usually 2-3 days).

Community transport is not available to transport discharged patients.

If a bay island resident is discharged from Redland Hospital at a time when they are unable to access ferry services, they should alert a hospital staff member of their need to access short-term accommodation at Rotary Lodge. The Lodge is located in the grounds of Redland Hospital and has two self-contained units, each accommodating up to two people. For more information about Rotary Lodge, contact Redland Hospital on 3488 3111.

Tips for a smooth hospital discharge:

• Prior to admission, ask a support person for assistance to get home and to have your house ready for your return (eg. hiring aids if necessary, shopping).

• If you live independently in a retirement village, let management know you are going to hospital and an estimated return date.

• If you live independently at home, let a trusted neighbour know you are going to hospital and an estimated return date.

• On admission:

a) For residents living in a low or high care facility, have the name of a contact person from the facility ready to help with appropriate discharge.

b) Have the contact details of your support person ready.

c) Advise if there will be nobody at home to care for you on your return.

• Every patient discharged should receive a Nursing and Medical Discharge Summary. If it is not provided, ask for one before leaving the hospital.


Mobility aids on public transport Source: Accessible Public Transport National Advisory Committee

What you need to know when buying a mobility aidTo enhance safety and accessibility on public transport, mobility aids need to meet certain standardised specifications:

• fit within an allocated space of 1300mm x 800mm• have a maximum width of less than 750mm up to 300mm from the ground• negotiate a taxi door height of 1400mm• turn 180 degrees within an area 2070mm x 1540mm• cross a horizontal gap up to 40mm wide• mount a vertical rise (bump) up to 12mm• cross grating gaps up to 13mm wide and 150mm long• negotiate a 1:14 grade unassisted (eg. ramp)• negotiate up to a 1:8 grade where the ramp is less than 1520mm• negotiate a 1:4 grade with assistance (eg. ramp)• have effective braking systems to maintain stability• have appropriate anchoring points if required by transport operators or providers• comply with regulations governing the carriage of batteries on public transport• be able to transfer to a seat in a taxi if required by the transport operator or provider• must be able to travel in the direction determined by the transport operator or provider

Boarding devices (eg. ramps) are able to support a total weight up to 300kg.

Things to check with the transport provider

• Are anchoring points available?• Does the public transport operator require the mobility aid to be anchored?• Does your local service provider/s offer practice sessions (getting on and off public transport)?

Contact:

Queensland Transportwww.transport.qld.gov.au or 3834 2011TTY Service 1800 555 677.

Public transport (Brisbane and surrounding areas)

TransLink provides a single public transport network covering south-east Queensland from Gympie North/Noosa to Coolangatta and west to Helidon.

For information on

• timetable, route and fare information• bus stop, train station and ferry terminal locations• walking distance to services• connecting services• public transport to special events• accessibility.

TransLink 13 12 306.00am – 9.00pm Monday to ThursdayOpen 24 hours from 6.00am Friday until 9.00pm SundayPublic Holidays 7.00am to 9.00pm

National Relay Service (TTY and modem) users can access TransLink on 13 36 77 or directly on 61 7 3369 3377.

Journey Planner available at www.translink.com.au

Disability accessMost bus, train and ferry services are accessible by wheelchair.

Motorised wheelchairs or mobility aids can access trains, most bus services and CityCats, but at this stage not CityFerries (monohull ferries).



Taxi

Service Operator

Phone Website For Groups

Wheelchair accessible

Black & White Cabs 13 10 08 www.blackandwhitecabs.com.au

Maxi Cab13 32 22

Yellow Cabs 13 19 24 www.yellowcab.com.au Maxi Taxi13 62 94

Island taxi service

Island Operator Details PhoneNorth Stradbroke Island Stradbroke Cab Service 0408 193 685

Coochiemudlo Island No taxi operator

Southern Moreton Bay Islands

Karragarra Island No taxi operator

Lamb Island No taxi operator

Macleay Island Private operator 0410 734 741

Russell Island Russell Island Taxi Also operates island tours 0408 785 218

Taxi subsidy schemeThe Taxi Subsidy Scheme provides a subsidy for taxi travel at a half rate concession to people with severe disabilities. The Scheme is administered by Queensland Transport and applications are forwarded to Queensland Health for assessment.

Applicants for the Taxi Subsidy Scheme must be permanent residents of Queensland with chronic disabilities. The Scheme does not cover short term mobility restrictions of 5 months or less (eg. following a fracture or surgery).

The Scheme operates throughout Queensland and members may use any taxi operator.


How to apply1. Obtain a Taxi Subsidy Scheme Application from Queensland Transport: Website: www.transport.qld.gov.au/qt/PubTrans.nsf/ index/Subsidy Phone: 3253 4954 2. Part A of the Taxi Subsidy Scheme Application must be completed and signed by the applicant or carer.

Part B of the form must be completed and signed by a health professional.

3. Send the completed form to: Taxi Subsidy Scheme Queensland Transport PO Box 673 FORTITUDE VALLEY QLD 4006

The assessment process may take up to 5 weeks when all relevant information is provided with the application form.

Train Train stations are located at Cleveland, Ormiston, Wellington Point, Birkdale and Thorneside. All stations have commuter car parks although these fill quickly Monday to Friday.

Monday to Friday services run every 30 minutes with frequency increasing during peak hours. Timetables for the Cleveland line are available from local railway station offices. Timetables for all Brisbane rail lines are available from the Information Centre on the concourse level at Brisbane Central station.

QR Citytrain

General rail enquiries 13 16 17Journey Planner www.qr.com.au

QR Traveltrain (long distance travel)

Reservations 13 22 32Enquiries 13 22 35 (6.00am – 8.00pm seven days)

Disability accessWorks are currently being undertaken to improve station and train access. QR Citytrain recommends people needing assistance wait on the platform at the disabled access boarding point to be close to the Train Guard when the train arrives.

Please contact a QR Passenger Service Officer to check the accessibility of the stations you require to ensure they meet your needs.

Phone: 3606 5555TTY: 3606 5800

For more information, visit the QR Citytrain website:http://www.citytrain.com.au/about_your_trip/easy_access/easy_access.asp



Walking Resource: Redlands Cycling and Walking Guide (includes maps).

Pedestrian tips

• keep as far left as possible and don’t block the path• be predictable – suddenly changing direction or stopping without warning may cause accidents• be aware of other people using the path• give people on bicycles and wheeled recreational devices room to pass• keep dogs on a short leash• scooters, skateboarders and rollerbladers must give way to pedestrians

Just Walk It program

Just Walk It is an exciting way to keep fit and meet new people in your local area. It is a program sponsored by the Heart Foundation. Walking programs have been established in Redlands and have walking guides.For more information call 3829 8574.

Handy numbersRedland Shire CouncilCycling and Pedestrian Coordinator3829 8739

Cycling and Walking Path Maintenance3829 8528 or 3829 8462

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