auto callback platform for subscribers in roaming
DESCRIPTION
In some cases, the outbound call rates while roaming are somewhat higher than the inbound call rates. Using the Callback technology, MNOs may reduce their subscribers’ costs and, consequently, improve their loyalty. The proposed solution is designed for the automatic provision of the callback service to roaming subscribers. In order to provide the service, the platform intercepts the call and, without picking up, plays a notification, and then drops the call. After that, calls are made to both subscribers (the customer who ordered the service and the recipient); if they both pick up, a connection is established between them, and the call is billed. The platform uses the Intelligent Network protocols (IN CAMEL/INAP).TRANSCRIPT
SC.RoamingAutoCallback Auto callback platform for subscribers in roaming
Krasnoyarsk, 2014
SC.RoamingAutoCallback Introduction
In some cases, the outbound call rates while roaming are somewhat higher than the inbound call rates
Using the Callback technology, MNOs may reduce their subscribers’ costs and, consequently, improve their loyalty
The proposed solution is designed for the provision of the callback service to roaming subscribers
SC.RoamingAutoCallback What we offer
The platform uses the Intelligent Network protocols (IN CAMEL/INAP)
SC.RoamingAutoCallback Reception of callback requests
SMS/USSD commands
Automatic callback without need for request
or
SC.RoamingAutoCallback Callflow
MSISDN Sub B
1 2
The platform intercepts the call and, without picking up, plays a notification, and then drops the call
SC.RACB
Subscriber A call to Subscriber B
SC.RoamingAutoCallback Callflow
MSISDN Sub B
3
4 If they both pick up, a connection is established between them, and the call is billed
Calls are made to both subscribers (the customer who ordered the service and the recipient)
Sub A Sub B
SC.RACB
SC.RoamingAutoCallback Features
Reception of service connection/disconnection requests (SMS/USSD commands, HTTP provisioning)
Management of IN subscriber triggers in HLR when the service is connected or disconnected
Multilingual support
Work logging, monitoring, and statistics collection
Multi-user platform management web interface with different access levels (administrator, operator)
SC.RoamingAutoCallback Features
Flexible request processing:
o SMS notification of subscribers about the status of their requests
o Notification of subscribers about registering in the network of a non-recommended MNO
o Management of acceptable groups of directions both for Subscriber A and Subscriber B. The direction sign is recorded in the call details
o The logic for postpaid and prepaid subscribers may vary
SC.RoamingAutoCallback Integration scheme
MSC/VLR
SC.RoamingAutoCallback
HLR USSDС/SMSC
Administrator’s web interface Billing
MAP CAMELSIP SMPP
HTTP CAMEL HTTP CDR
SC.RoamingAutoCallback Benefits & advantages
The subscribers are offered an opportunity to save money while roaming, which results in higher subscriber loyalty
The convenience of the service promotes higher traffic and higher ARPU by including subscribers who otherwise would not have been able to make their calls
SIP and CAMEL support
The subscriber’s language can be determined, and information messages can be made in their native language
Integration with various billing systems
RoamingAutoCallback Auto callback platform for subscribers in roaming
Gleb Maginskiy [email protected]
tel/fax: +7 (391) 227-74-03 www.svyazcom.ru