Automate, Automate, Automate - Bridging the Gap Between Capture and Process

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Traditionally capture has been centered around automating paper based processes at the front-end of business systems and eliminating key entry. As with many of the back-end systems, it has been batch-oriented and thought of as a front-end or first-step separated from the processes that it feeds. But that is in a state of change and sources have been expanded substantially through the ready availability of multi-function intelligent mobile devices. Although the need for batch capture will continue, we live in a real time world with shrinking amounts of paper used to feed business processes, increasing business velocity and ever increasing demand for better, faster services. This session will explore how capture solutions are handling this, how cloud based services with scalable capture processes can leverage more element understanding and be expanded into providing effective automation for all capture processes concurrently with smoothing the transition from paper.

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  • 1. #AIIM14#AIIM14 #AIIM14 Automate,Automate, Automate:BridgingtheGap BetweenCaptureandProcess HarveySpencer President HSAinc HSAssocs@twi:er

2. #AIIM14 ArchiveBusiness Documents Fixed Geometry Variable Geometry Themovetointegra;onwithprocess 3. #AIIM14 Westartedwith KnownFormsprocessedin Batches 4. Market Intelligence ReadtheResearch! DownloadContentCollabora+onand ProcessinginaCloudandMobileWorld. Itsfree.Doitnow. EyeontheIndustry 5. #AIIM14 FixedGeometry Examples:TaxReturns,MedicalClaims Frontendprocess,reliesonpre-sorJng BasedonknowingthelocaJonofkeyelds allowsforunderstandingrulestobebuilt IntegraJontobusinessprocesstendstobebatch aQerthecapture,dataextracJonand validaJon 6. #AIIM14 FixedGeometryBenets Benets: Captureimageforarchivalandresearch Fast ReducJoninkeyentrycosts LimitaJons Requirespre-sorJng LimitedapplicaJons BackocebatchorientaJondelaysprocesses 7. #AIIM14 VariableGeometryAddsValue BenetsinFasterProcessing: ReducedsorJngandseparators Mixedformslayouts,includingsemi-structuredforms maybeunderstoodandprocessed LimitaJons Semi-structuredformsaremostlyknown Usuallyfrontendwithbatchupdates. 8. #AIIM14 VariableGeometry AddedDocumentTypes Examples:Invoices,Orders,On-boarding/ ApplicaJonsetc Fieldsofinterestmovearounddependingon document Canbeusedtoreducepre-sorJngofnormalxed geometryapplicaJons Allowsforcaptureclosertotheprocess 9. #AIIM14 ValueofCapturetoBusinessProcess Automa;oninInvoiceProcessing BenetsofIntegratedin-housewithERPprocure-to-paysoluJons* Speed Fasterturnaroundthanusingoutsourcing Be:erexcepJonhandling PossibilityofdynamicdiscounJng FasterendofmonthreconciliaJon ReducJonofexcepJonhandling Nolostinvoicesanduserselfserviceportalcanseeinvoiceandstatus EmailedinvoiceseasiertohandleifPDFimagesaresentratherthanPDF normal LowerauditcostsduetointegraJonwithECM PossibilityofeasierosetmanagementAP/ARcommonsuppliers/customers *Source:OpenText 10. #AIIM14 DiscountManagement. NeverEndingFric;onBetweenBuyersandSuppliers Courtesy:Taulia 11. #AIIM14 0 DAYS invoice 10-15 DAYS approval 60 DAYS due date OPPORTUNITY AVERAGE PAYMENT TERMS (DAYS) Anheuser-Busch Hertz Apple Industry Average 120 DAYS 60 DAYS 45 DAYS 56 DAYS PayablestermschangebySupplier Courtesy:Taulia 12. #AIIM14 A sliding scale allows for higher discount the earlier the payment for ALL invoices Reduction of working capital Alternative to more expensive sources of financing as Factoring Suppliers can opt in to the program Leverage more Early Payment discounts Risk-free short-term investments with double digit returns Does not create upward pressure on purchase prices Typical $1M to $2M returns per $1B in-scope spend Definition Supplier Benefits Buyer Benefits KeyBenetsofDynamicDiscoun;ng Courtesy:Taulia 13. #AIIM14 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0% 0 10Days 20Days 30Days $ 2%10 Net30 Hit-or-MissDiscount 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0% 0 10Days 20Days 30Days $ $ SlidingScaleDiscount Antiquated Discounting Dynamic Discounting Courtesy:Taulia DynamicallyChangingDiscount 14. #AIIM14 DiscountManagement SupplierBidding ThePricelineApproach Fromasupplierstandpointallowsforfactoringatlower cost Fromcustomerstandpointallowsforbe:ercash management Onlypossibleifinvoicesandprocure-to-payare integrated 15. #AIIM14 Thenextstage:ContentIni;a;on Speed/Value/Relevanceto Customer ContentIniJaJon CapturetoaProcess Driveprocessdecisioning fromCaptureContent 16. #AIIM14 ContentIni;a;on BranchAutoma;on Scanbackocedocuments(newaccount opening,loanapps,mortgageapps,etc.)inthe branch Savingscanprovidelessthanoneyearpayback Savingsincopier/prinJng,pluscourier+be:er customerexperience/service EncaptureROIModel 17. #AIIM14 ContentIni;a;on-- GlobalShipping* Process Shippingdocuments,commercialinvoicesarriveonpaper,email,fax MulJchannelinputeliminatedprinJngofemailsandfaxes AutomateddatarecogniJonandclassicaJoneliminatemanualdataentryandaccelerate scanning AutomaJcpopulaJonofdataintocustomsdocuments AutomatedarchivingfortenyearsinFileNetContentmanager Benets ImprovedProcesseciencyandimagingspeedandaccuracy $13millionsavingsoverthreeyearsfromheadcountreallocaJonandprinJng/postagecosts Improvedaccuracy,customerservice *Source:IBM 18. #AIIM14 Automate,Automate,Automate ThekeyvalueistointegratewiththeBusiness Processes Be:erCustomerService Greatereciency Lessreworkandlowercost Lowerrisk,be:ercashmanagement 19. #AIIM14 BranchAutoma;on +CapturetoaProcess Example:NewAccountOpeningorLoanProcessing: Documentsscannedinbranch RealJmeunderstanding,checkingdocumentsand extracJonofrelevantdata Savingsincopier/prinJng,pluscourier+be:ercustomer experience/service+immediatedecisioning+ opportunityforcrossselling 20. #AIIM14 TheNextWaveofCapture Automatefromanywhere,anyJme Immediateunderstanding Integratedwithbusinessprocessesand workow 21. #AIIM14#AIIM14 #AIIM14 Ques;ons? Thankyou harvey@hsassocs.com Twi:er@HSAssocs

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