ROB YOSOWITZ • DIRECTOR ENTERPRISE INTEGRATIONS • ARIZONA STATE UNIVERSITY • @YOSOWITZ

Automate Mission Critical Business Workflows with

JIRA

Solving Problems:Use what you have in a

unique way

REST API

Webhooks

Issue creation from email

JIRA Technologies

Request:

Process:College Board sends an email to ASU staff when a SAT file is ready to be processed. Staff member manually logs onto College Board portal and downloads SAT file.

Fully automate the procedure to grab the SAT file when ready and process it. Only notify staff on exceptions.

BusinessProblem

Trigger SAT file retrieval on email notification

Requirements Toolbox

Automate read of file and update target system

Notify administrator on exceptions only

Audit of business process event and reporting

Trigger SAT file retrieval on email notification

Requirements Toolbox

Automate read of file and update target system

Notify administrator on exceptions only

Audit of business process event and reporting

Benefits:

Process:Email alias for College Board (CB) JIRA project creates issue.JIRA Webhook sends notification to Enterprise Service Bus (ESB) to automatically retrieve SAT file.ESB sends scheduling request for PeopleSoft to process file.

Fully automated. JIRA serves as an audit of the notification and file download.

NewBusinessProcess

This screenshot is just an example of piece of content that could be placed here. If there is text to accompany the image in this area, it should be as concise as possible. Please deletethis box and text.

Email creates issue

JIRA Webhook triggers ESB logic

ESB calls JIRA API to comment issue and resolve

This screenshot is just an example of piece of content that could be placed here. If there is text to accompany the image in this area, it should be as concise as possible. Please deletethis box and text.

Email creates issue

JIRA Webhook triggers ESB logic

ESB calls JIRA API to comment issue and resolve

This screenshot is just an example of piece of content that could be placed here. If there is text to accompany the image in this area, it should be as concise as possible. Please deletethis box and text.

This screenshot is just an example of piece of content that could be placed here. If there is text to accompany the image in this area, it should be as concise as possible. Please deletethis box and text.

Email creates issue

JIRA Webhook triggers ESB logic

ESB calls JIRA API to comment issue and resolve

REST API

Webhooks:

Issue creation from email:

JIRA Technologies

Update JIRA issue with comments and trigger workflow

Initiates business process and triggers Webhook

Initiates external processing on Enterprise Service Bus

Solution:

Technology:JIRA issue creation from emailJIRA WebhookJIRA REST API

JIRA automated email creation combined with JIRA Webhook and REST API functionality, turns JIRA into a control hub for critical enterprise business processes!

Lessons Learned

Thank you!

ROB YOSOWITZ • DIRECTOR ENTERPRISE INTEGRATIONSARIZONA STATE UNIVERSITY • @YOSOWITZ