automating your microsoft world part one
DESCRIPTION
This three part series gives Managed Service Providers the tools they need to automate their most common maintenance tasks. To kick off the series Shawn Zenz demonstrates how you can eliminate hours of manual operating system maintenance through automation. Automating these tasks improves your profits and ensures that customers won’t miss out on their preventative maintenance. Join Shawn as he discusses and demonstrates: • Automation best practices for Windows™ workstations & servers • Demo of creating, saving and assigning policies to managed devices • Automatically creating PSA tickets to track automation work as billable time You won’t want to miss this.TRANSCRIPT
Automating your Microsoft® world Part 1:
Operating System Efficiencies
© 2014 N-able Technologies, Inc. All rights reserved.
Presented By
© 2014 N-able Technologies, Inc. All rights reserved.
Ali MahmoudProduct Marketing
@alimahmoud_
Bryan ZimmermanProduct Manager
Operating System Efficiencies
• Remote Monitoring & Maintenance Overview
• Automation Overview
• Workstation OS Automation
• Demo: Creating an Automation Policy
• Profitability Impact
© 2014 N-able Technologies, Inc. All rights reserved.
Remote Maintenance and Monitoring
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Report Manager
NOC Notification
HelpdeskNotification
Customer B
Customer C
Deployment & DiscoveryReporting
N-central® Architecture
NOC Notification
HelpdeskNotification
Customer B
Customer C
N-central® Architecture
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central Operating Systems Automation PoliciesSupport Ticket
Creation
Backup Applications AV Scan Jobs Billing Information
Security (AV) Hardware Backup/Restore Jobs Notifications
Patch Network Utilization Application Install Escalations
Automating with N-central
© 2014 N-able Technologies, Inc. All rights reserved.
OS Automation: WorkstationCreating Filters
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N-centralFilters describe a group of devices to perform
automation on
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Customer 1 Customer 2 Customer 3
OS Automation: WorkstationManually creating rules for each customer is too much effort
WeeklyMaintenance_01 WeeklyMaintenance_02 WeeklyMaintenance_03
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N-central
Customer 1 Customer 2 Customer 3
WeeklyMaintenance
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Centralized Automation
One rule to maintain
Consistent for all customers
Easy to add new customers
N-central
Customer 1 Customer 2 Customer 3
WeeklyMaintenance
Workstation OS Automation
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OS Automation: Workstation
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Temp Files
Clear Cache
Restore Point
Check Disk
Time Sync
Power Plan
Flush DNS
Reboot
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OS Automation: WorkstationWorkstation proactive maintenance policy
Policy Frequency Alert
Time SyncPower PlanFlush DNS
RebootTemp Files
Clear CacheRestore Point
Check Disk
Weekly Create PSA Ticket
© 2014 N-able Technologies, Inc. All rights reserved.
OS Automation: WorkstationWorkstation proactive maintenance policy
Policy Frequency Alert
Time SyncPower PlanFlush DNS
RebootTemp Files
Clear CacheRestore Point
Check Disk
Weekly Create PSA Ticket
© 2014 N-able Technologies, Inc. All rights reserved.
OS Automation: WorkstationWorkstation proactive maintenance policy
Policy Frequency Alert
Time SyncPower PlanFlush DNS
RebootTemp Files
Clear CacheRestore Point
Check Disk
Weekly Create PSA Ticket
N-central Rule
Licensing Service Templates Scheduled Tasks Alerts
N-central
Operating Systems
Weekly Maintenance
PSA Ticket CreationSecurity (AV) Weekly AV Scan
Patch Weekly Patch
OS Automation: Workstation
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Building an automation policy
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OS Automation: Workstation
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1. Select an action
2. Drag to policy
Live Demo:
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Building workstation automationCreating PSA tickets
ROI of Automation
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Manual Maintenance vs Automation
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Manual Automation
Workstation30 min
/desktop20 min
one-time
Server30 min/server
20 minone-time
Average Customer Deployment
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Manual Maintenance1 Customer
Manual Maintenance5 Customer
Manual Maintenance10 Customer
20 Workstation 40 hours 50 hours 100 hours
2 Server 4 hour 5 hour 10 hour
Total 44 hours 220 hours 440 hours
Now for the best part!
© 2014 N-able Technologies, Inc. All rights reserved.
Automation Manageris included in your pro RMM license
© 2014 N-able Technologies, Inc. All rights reserved.
Provide Great Service
Automation Manager
Help Desk Manager
ReportManager
Remote Control
Manager
Build Recurring Revenue
SecurityManager
Backup Manager
Patch Manager
Audit Manager
Mobile Manager
N-central RMMAn MSP’s complete toolkit
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Download now: http://bit.ly/Nablepricing2014
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Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.