Automating Your QA Process to Save Time and Improve

Consistency

Iñaki Hernández-LasaLinguistic Engineering Department Manager

Tek Translation International

Agenda

The Need For Automated Language Quality

What Can Be Automated

Technologies Available

Real Production Case Study

The Language Quality Checker

Language Quality tasks are far too time-consuming.

Manual language review activity is prone to error.

Manual language review provides no statistical analysis.

Manual language review cannot “catch” all errors.

Reviewers are subjective and constantly introduce exceptions.

There is a need to introduce a more empirical and objective approach to

language.

Statistical analysis for Language Quality Benchmarking (LQB) is critical in our

industry.

Issues with traditional spell checking tools – insertion of lists for acceptance.

The Need For Automated Language Quality

Spelling verification

Source segment with multiple translations

Source segment = Target segment

Punctuation

Terminology adherence to an approved glossary

Overtranslations: CaMel words and Product Names

What Can Be Automated

EXAMPLE OF E-MAIL ADDRESS

[^\s]+\@[^\s]+\.[A-Za-z]{2,4}

Any number or letter followed by @ followed by any number of letter followed by . followed by any letter capitalised or not which ranges between 2 or 4 characters.

Technologies Available

Hashtables: Association between keys and values Fast searches, for instance source with multiple targets Sou=Key Targ= Value

Regular expressions engine: special text string for describing a pattern

Overtranslation : CaMel word in source and in target iFilter Windows interface: interpreting different file formats

.rtf, .doc, .tmx, .ttx, .txt, .xliff, .csv XML parser: interpret different formats like .ttx and .tmx into .xml XSL transformation: Generation of different output files (.xls, .html and

.txt)

Real case study LQC Project for one of the largest US Energy Enterprises

Installation Guide – 9 files – Total 4,368 words Instruction Manual – 27 files – Total 49,723 words

Based on the total of 54,091 words

Real Production Case Study

PROOF READING SCENARIO WITH NO LANGUAGE TECHNOLOGY

Real Production Case Study

PROOF READING SCENARIO

HO

UR

S

WithoutLanguage

Technologies

18 hours (Based on 3,000 words per hour)

Real case study LQC Project for one of the largest US Energy Enterprises

Installation Guide – 9 files – Total 4,368 words Instruction Manual – 27 files – Total 49,723 words

Based on the total of 54,091 words Running an LE tool: 5 minutes Statistical Analysis: 2,031 errors = 3,7% errors Implementation of errors reported at a rate of 5 per minute = 300 errors per

hour Total implementation time for 2,031 errors = 6.5 hours

Real Production Case Study

PROOF READING SCENARIO WITH LANGUAGE TECHNOLOGY

Real Production Case Study

PROOF READING SCENARIO – TIME SAVINGS

HO

UR

S WithoutLQC

18 hoursWith LQC

6.5 hours

(Based on 3,000 words per hour)

Real Production Case Study

357

652

179

231

612

ERROR CATEGORISATION & OCURRENCES

Translation SOU=TAR

Punctuation

Consistency

Spelling

Terminology

Be careful when installing and inserting each wire.Tenga cuidado cuando instale e inserte cada cable.Sea cuidadoso cuando instale e inserte cada conductor.

Water-Oil Condensation TemperatureTemperatura de condensación agua-aceiteTemperatura de la condensación del agua-aceite

There are two possibilities:Existen dos posibilidades:Hay dos posibilidades:

First, remove the plug present in the modem’s connector.Primero, quite el enchufe presente en el conector del módem.Approved Glossary entry remove = retirar

Real Production Case Study

EXAMPLES OF ERRORS FOUND

Real Production Case Study

PROOF READING SCENARIO – COST SAVINGS

Reduction of costs by up to 65% (from 18 hours to 6.5 hours)

65% cost savings

Real Production Case Study

AIM OF TEK’S LANGUAGE QUALITY CHECKER (LQC)

To assist in Language Quality tasks through Linguistic Engineering automation

To provide Language Quality Benchmarking (LQB)

Quantitative analysis - reporting objectively on the number of mistakes

Qualitative analysis – reporting empirically on the type of mistakes

To guarantee consistency of existing lexical resources: terminology and consistent segments

To save time during proofreading cycles

To improve higher cost containment in localization practices

Real Production Case Study

TYPES OF MISTAKES IDENTIFIED BY TEK’S LQC

Glossary adherence - Non-adherence to an approved glossary

Consistency Checker - Cases where SOU=Multiple Translations

Translation Checker – Empty translations and cases where SOU=TAR

Spelling Checker – Target spelling

Grammar Errors – Target grammatical errors. List of configurable forbidden words.

Overtranslations – Terms that should not have been translated: CaMel words, Product Names, etc.

Mistranslations - Terms that should have one translation and have another (false friends)

Punctuation Checker – Source vs. Target equivalence / (¡ / ¿)

LQC UI

Where Does The LQC Reside?

Business Intelligence Suite

PersonalisedWorkflow

Early-WarningSystem

On-lineQuotation

ChangeManagement

ProjectManagement

Document Management

LinguisticTools

Open Architecture

ETMTekTerm

TMWarehouse

LQCSelf-Service

On-LineTranslation

TE

K’S

ON

-DE

MA

ND

GLO

BA

LIZ

ATIO

N P

LATFO

RM

Tek Overview

Technology

One On-Demand Globalization Platform for business intelligence, language management, open connectivity and worldwide collaboration.

One powerful ERP system driving processes for all users.

Process

One set of tools and ISO approved quality standards covering over 60 languages.

One “Follow the Sun” approach through our Client OneWorld Centers in different time zones for a streamlined service to our clients.

People

One highly specialized and experienced team of people sharing the OneWorld vision.

One united company since 1961.

Tek's OneWorld Solution provides an easy-to-use localization business management system for the Manufacturing, IT and Life Sciences Industries.

It provides:

Tek’s LE Department

TM MANAGEMENT

ENTERPRISE TERMINOLOGY MANAGEMENT

L10N / TECH. WRITING STYLE GUIDES

Quality@Source

Consistency in Project Components

Reduction of Validation Time

Reduction of Management & Effort

More streamlined / efficient L10N

Cost Savings

LINGUISTIC ENGINEERING DEPARTMENT

Thank You!

For any enquiries please contact me atihATtektrans.com