autonomic computing © 2006 ibm corporation icac the 3 rd ieee international conference on autonomic...
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Autonomic Computing
© 2006 IBM Corporation
ICAC The 3rd IEEE International Conference on Autonomic Computing
Dublin, Ireland June 2006
David BartlettVice PresidentIBM Autonomic Computing
Autonomic Computing
© 2006 IBM Corporation2
Autonomic standardsCommon
overarching architectureCommon technology for end-to-end management
Autonomic capabilities in IBM and industry products
Enabling intelligent systems that: Adapt to unpredictable conditions Continuously tune themselves
Prevent and recover from failures Provide a safe environment
Empowering businesses to: Reduce downtime Increase productivity and savings
Improve resiliency and agility Accelerate time to value
Autonomic computing
Mission: Address IT complexity in heterogeneousenvironments through self-managing autonomic capabilities
IBM Software Group
3
NetworkExperts
and Tools
Desktop Experts
and Tools
Application Experts
and Tools
DatabaseExperts
and Tools
Server Experts
and Tools
Mainframe Experts
and Tools
Storage Experts
and Tools
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Availability Management example - the problem….Event Silos > High Cost, Manual Process, Poor availability
Triage Overwhelming complexity
Lack of standards and unifying architecture
Inability to triage complex, multi-tier operating environments
4© Copyright IBMCorporation 2006
EuropeMay 2-5, 2006 Madrid, Spain
OperationsDevelopment
Feedback
Common Base Event
WEFSymptomCatalog
Applicationserver
Servers
Storage devices
Database
Networks
Applications
Data
Ad
ap
ters
Ad
ap
ters
Knowledge based
decision
Proprietary Event Format
Call Home
CMDB
PolicyRepository
PoliciesC
omm
on E
vent
Infr
astr
uctu
re
Standardized Event Format
Self-Healing architecture and standards
Autonomic Computing
© 2006 IBM Corporation5
Simplifying the rule with StandardsWeb Services Distributed Management ( WSDM)
A Web services standard that lets you plug any resource into
any management applications:
– Enabling seamless management of HW/SW resources in
heterogeneous environment (through common language)
– Providing a scalable, common approach for management
of existing systems and SOA-based systems
30+ IBM products and 50+ Business Partner products that
support our initial implementation of the WSDM event format
www.ibm.com/alphaworks
Autonomic Computing
© 2006 IBM Corporation6
Customers around the world see the value…
Days to <1 hour
50% improvement
90% improvement
20–30% improvement
10–20% improvement
70% improvement
85% improvement
60% improvement
From 3 people for 2 hoursto 1 person for 15 minutes
improvement in Software Delivery & Fulfillment
10–30% savings in IT support costs
40% improvement
30% time savings50% gain in productivity
95% reduction in problem identification/resolution time
Paris
Tokyo
Belgium
Autonomic Computing
© 2006 IBM Corporation7
An evolutionary approach
RESOURCE MANAGEMENT
• Optimise resource availability• Maintain resource-specific information• Analyse historical and real-time resource data
INFRASTRUCTURE MANAGEMENT
• Optimise application performance• Rapidly isolate and diagnose application performance issues• Automate tasks for maintaining application service levels
• Optimise availability and performance of IT and business services• Interconnect IT domains with dynamic role-based work environments• Automate and integrate key IT processes
IT SERVICE MANAGEMENT
Bu
sin
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s e
nvi
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me
nt
T
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DIT
ION
AL
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MA
ND
BU
SIN
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Levels of IT process automation
BASIC MANAGED PREDICTIVE ADAPTIVE AUTONOMIC
Autonomic Computing
© 2006 IBM Corporation8
Technology
Process
PeopleInformationIT Service
ManagementProcessesInformation
People
End to End process monitoring provides aggregated view of business
Standards based reusable process models for investment protection
Easily customizable to fit into customer organization
Defined roles based on ITSM process
Identify bottlenecks as processes execute
Monitor and dynamically adjust actual work
Both consolidated and federated data integration
Data model designed for exploitation
Shared across management tools
Technology Standards based API’s
interface to applications Automate tasks all the way
down to the execution layer Collect data and integrate
into the workflow
Availability Management
Change Management
Change Management
Security Management
Service Level Management
Information Lifecycle Management
Release Management
Mainframe experts and Tools
Application Experts
and Tools
DatabaseExperts
and Tools
NetworkExperts
and Tools
Mainframe Experts
and Tools
Desktop Experts
and Tools
Server Experts
and Tools
Storage Experts
and Tools
Effective and efficient delivery of IT services in support of business goals
Requirements for an ITSM Platform
Self-managing autonomic technologies are a key ingredient for effective IT Service Management Eg. Autonomic Problem Management technologies
Significantly reduces time to identify root cause of problems leveraging:
Log Trace AnalyzerEnd-to-end correlation and graphical viewerSymptom data base capabilityAutomation of problem resolutionDozens of referenceable implementations
Autonomic standards that enable interoperabilityWeb Services Distributed Management ( WSDM) Enabling seamless management of HW/SW resources in heterogeneous environment (through common language)Providing a scalable, common approach for mgmt of IT infrastructure and SOA-based systems
AC - a key driver of advanced technologies and standards
AC Technology & Standards
© 2006 IBM Corporation9
Levels of autonomic maturity as a base model in an Autonomic Readiness Engagement
Level 2 Level 3 Level 4 Level 5Level 1
Basic
Managed
Predictive
Adaptive
Autonomic
Manual analysis and problem solving
Centralized tools, manual actions
Cross-resource correlation and guidance
System monitors, correlates and takes action
Dynamic business policy based management
Evolution not revolution
IBM’s autonomic computing initiative will become its most important cross-product initiative (as the foundation of on demand).—Thomas Bittman ”“
Autonomic Computing
© 2006 IBM Corporation10