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AUXILIARY SERVICES DIVISION AUXILIARY SERVICES

Auxiliary Services operating units provide a wide range of services to the University

community in the following functional areas:

Food Services

University Bookstore

University Printing

Campus Transit System

Vending Services

University Golf Course

Parking Services

UGA Card Support Services/Bulldog Bucks

Administrative Services Warehouse

Parkview Warehouse

Administrative Services Annex

The units of the University of Georgia Auxiliary Services offer services to the faculty,

staff, students, and visitors of the University on a fee paid basis.

Food Services reports to the Executive Director of Food Services; Bulldog Bucks and

Auxiliary IT report to the Assistant Director of Auxiliary IT; and all of the other

operating units report to the Director of Auxiliary Services. These self-supporting

enterprises generated gross revenue of $64,312,556 in FY 2013. This amount represents a

decrease from FY 2012 of 1% due to a reduction in the freshman class size in FY 2013.

In addition these operating units contributed over $4,700,000 in depreciation reserves to

be used to fund equipment replacement, capital renovations, and facility acquisition for

the improvement and expansion of services.

Summary of Major Accomplishments

During FY 2013, Auxiliary Services Division came under the leadership of a new

Associate VP, Mr. J. Michael Floyd. The division continued to improve efficiencies

throughout its operations. Campus Transit completed the back end implementation of

Route Match a vehicle location system for the buses. Food Services continued to improve

a new mobile app with the addition of the Build Your Plate application which allows

customers access to nutrition information on the items that are chosen. Parking Services

supported the campus for the Jason Aldean Concert hosted at Sanford Stadium in April.

The division had several success stories which were recognized across the state and in

some cases across the nation. The Food Services Division was recognized with two Loyal

E. Horton Dining Awards, bringing the division’s overall total to a new national record of

71 Horton Awards. Food Services was also recognized with Food Management’s “Best in

the Business” Campus C-Store Award.

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A Parking Services employee, Christine Eberhart, was recognized as the International

Parking Staff Member of the Year by the International Parking Institute.

Steve McGrath of the University Golf Course was honored as the Web.com Tour’s

volunteer of the year for his services as co-chair of the 2012 Stadion Classic at UGA.

Pursuant to hosting the Women’s NCAA Division I Championship, the course was

ranked as the second best venue for a championship in the past 14 years by GolfWeek.

The University Golf Course played host to the Women’s NCAA Division I

Championship.

The Associate Vice President of Auxiliary Services created a Customer Service Circle of

Excellence for the Auxiliary Services Division. This program was designed to recognize

members of the Auxiliary Services team who show outstanding customer service. This

year the following employees were honored for their excellent customer service: Stacia

Fink of Food Services; Will Woodroof of the University Golf Course; Tysen Dedufour

and Leanne Fouche of Parking Services; and Clayton Cooper of the Printing Department.

Overall financial operations are summarized on the following pages, along with

individual reports for each operating unit.

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Revenue without Interest Income

Food Services 38,292,835$ Parking Services 11,423,896 Campus Transit System 7,929,470 University Golf Course 2,300,349 University Printing 1,469,195 University Bookstore 1,300,041 Vending Services 553,634 UGA Card Services/Bulldog Bucks 345,348 Administrative Services Warehouse 326,636 Administrative Services Annex 238,810 Parkview Warehouse 9,050 Interest 123,292 64,312,556$

Expenditures without Administrative Expenses

Food Services Operating Expense 31,618,266$ Depreciation 640,958 Debt Service 1,177,600 33,436,824$ Parking Services Operating Expense 4,174,993$ Depreciation 2,077,749 Debt Service 4,752,336 11,005,078$ Campus Transit System Operating Expense 7,238,834$ Depreciation 1,394,085 8,632,919$ University Golf Course Operating Expense 2,709,637$ Depreciation 284,599 2,994,236$ University Printing Operating Expense 1,665,563$ Depreciation 110,832 1,776,395$ University Bookstore Operating Expense 112,319$ Depreciation 90,110 202,429$ Vending Services Operating Expense 154,440$ Depreciation - 154,440$ UGA Card Services/Bulldog Bucks Operating Expense 543,160$ Depreciation 18,465 561,625$ Administrative Serv. Warehouse Operating Expense 29,836$

Depreciation 102,534 132,370$ Administrative Services Annex Operating Expense 8,126$ Depreciation 54,467 62,593$

Parkview Warehouse Operating Expense 3,565$

Depreciation - 3,565$ Auxiliary Administration Operating Expense 700,987$ Depreciation 13,551 714,538$ 59,677,012$

Excess Revenue Over Expenditures 4,635,544$ (1)

(1) Allocated for new construction, renovations, equipment acquisition and inventory expansion.

THE UNIVERSITY OF GEORGIAAUXILIARY SERVICES - GROUP A

REPORT OF REVENUE AND EXPENDITURESFOR THE PERIOD ENDED JUNE 30, 2013

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Associate

Vice President

Auxiliary Services

J. Michael Floyd

Director

Auxiliary Services

Doug Ross

Executive Director

Food Services

Jeanne Fry

Administrative Specialist I

Joy King

Assistant Director

Brett Jackson

Bulldog

Bucks

IT Senior

Manager

Brantley Hobbs

Assistant Director

Auxiliary Services IT

William McGee

IT Senior

Manager

Food Svcs.

Scott

Cohenour

AUXILIARY SERVICES DIVISION

ASSOCIATE VP OFFICE

ORGANIZATION CHART

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Auxiliary Services

Director

Douglas Ross

University Bookstore

Manager

James Dwyer

Administrative Services Warehouse

Administrative Services Annex

Parkview Warehouse

Campus Transit

Manager

Ronald Hamlin

Administrative Associate II

Sherry Bone

University Golf Course

Manager

David Cousart

Parking Services

Manager

Donald Walter

University Printing Department

Manager

Max Harrell

Business Manager III

Lisa Catanese

Administrative Specialist I

Joy King

IT Senior Manager

S. Brantley Hobbs

Vending and Solicitation

Manager

Mike Ward

Auxiliary Services

Assistant Director

Brett Jackson

Systems Administrator Associate

David Helwig


ORGANIZATION CHART

D-5

AUXILIARY SERVICES DIVISION ADMINISTRATIVE SERVICES WAREHOUSE

ADMINISTRATIVE SERVICES ANNEX

PARKVIEW WAREHOUSE

The Auxiliary Services Division operates two warehouse facilities and one administrative

facility that serve the University of Georgia community. The Administrative Services

Warehouse is a 60,000-square foot facility which is located in Bogart. The following

departments were occupants throughout Fiscal Year 2013: Administrative Services,

Records Retention, Central Receiving, Central Office Supply, Risk Management, the

University Press, the Office of the Vice President for Academic Affairs, Cooperative

Extension, and the Museum of Natural History. The University Libraries occupied space

until the end of October when the Georgia Center for Assessment acquired the vacated

space. In addition, Directory Assistance relocated from campus to the Administrative

Services Warehouse in late March. Parkview Warehouse is a 10,000-square foot facility

and is located at Newton and Waddell Streets in Athens. The University Police

Department currently occupies the lower portion of the Parkview Warehouse and the

upper portion is now rented by various campus units. All of the areas in the Parkview

Warehouse are used for storage purposes. The Administrative Services Annex is a

16,700-square foot facility and is located directly behind the Administrative Services

Warehouse. The Georgia Center for Assessment currently occupies the entire building.


At the start of FY 2013, the day-to-day operating issues at the Administrative Services

Warehouse became the responsibility of the Director of Administrative Services.

Auxiliary Services continues to maintain the responsibility for placing tenants in the

building. An electric motor overhead door was installed between Central Receiving and

the UGA Press Warehouse in order to continue to improve the humidity issues within the

Administrative Services Warehouse.

Several tenants were added at the Parkview Warehouse during FY 2013, bringing it close

to full occupancy. Theatre and Fine Arts requested additional space and a cage was

completed to allow them 760 square feet of contained space within the building. In

addition, Auxiliary Services and Bulldog Bucks utilized a small amount of space for

temporary storage.

The Administrative Services Annex continued to be fully utilized by the Georgia Center

for Assessment. In March, heavy rains precipitated water entering the building and the

Facilities Management Division (FMD) was contacted to help determine the root cause of

the water entry. FMD made some changes to the downspouts on the building and by late

May when there were again heavy rains in the area, the Georgia Center for Assessment

reported water was no longer entering the building.

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Summary of FY 2014 Goals

Successfully transition the management of the Administrative Services Annex and the

Parkview Warehouse to the Manager of Vending and Solicitation.

Proactively support the maintenance and operations of the Administrative Services

Annex and the Parkview Warehouse.

D-7


AUXILIARY SERVICES WAREHOUSES

ORGANIZATIONAL CHART

Auxiliary Services

Director

Douglas Ross

Auxiliary Services

Assistant Director

Brett Jackson

Administrative Services

Annex

Administrative Services

Warehouse Parkview Warehouse

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AUXILIARY SERVICES DIVISION CAMPUS TRANSIT SYSTEM

Campus Transit provides transportation services to the University community through a

variety of fixed-route, paratransit and custom services. In addition, driver services are

provided to the Atlanta Regional Consortium for Higher Education (ARCHE) for

interlibrary mail services between member libraries. During Fiscal Year 2013, Campus

Transit transported 11,058,944 fixed-route passengers and 11,601 paratransit passengers

for a total of 11,070,545 passenger trips, representing a 1.7% increase over the previous

year. Service was provided seven days per week during the regular school year over

839,127 annual fixed-route miles, with 51,294 miles of service recorded for the disabled.

In FY 2013, Campus Transit provided additional service for 714 requests, utilizing 1,664

trips and billing 10,679 hours.


After a considerable amount of planning and inter-departmental coordination, the Health

Sciences campus opened in the fall of 2012. Campus Transit established a new route

between the campuses with open door service in the Prince Avenue corridor. The route

operated weekdays from 7:00 am to 7:00 pm with on-demand service available from 7:00

pm to 9:30 pm for students needing late service back to the main campus. As the

academic year progressed, ridership on this route grew to nearly double by the end of the

year. Providing open door service along Prince Avenue allowed students, staff and

faculty in that area an opportunity for transportation to either campus. In time, it will also

allow for connectivity between either campus and the Athens Regional Medical Center

for health-care or educational purposes.

RouteMatch, an Atlanta-based IT company, was selected in late FY 2012 to provide

software and hardware to facilitate fleet management and provide passenger travel

information and accurate passenger counting systems. Installation was divided into two

phases: demand response (vans for the disabled) and fixed route (buses). The demand

response phase was fully installed and functional by November 2012. This phase allows

for automatic dispatching for on-demand trips, prescheduling fixed schedules for

customers, electronic delivery of driver manifests to the vans providing service and

global positioning information for vans. With the addition of the automated scheduling,

passengers carried on the vans increased by nearly 16% from the previous year.

The more complicated piece of the project involved the fixed route hardware and

software. By the end of the year, hardware had been installed in the buses but was not yet

performing at 100% due to defective sub-manufacturer parts. Warranty issues are being

managed by the RouteMatch contract administrator. At the end of the year, about half the

fleet was capable of receiving their driver manifest electronically.

The University’s contracted vendor, Daimler Bus, ended their North American bus

manufacturing venture at the end of 2012, making it necessary to establish a new

contract. Revisions and updates to the specifications were made and bidding took place in

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the spring of 2013. Three vendors bid: Gillig, ElDorado-National, and NovaBus;

however, none of the bidders fully complied with the specification for a variety of

reasons. Although an opportunity to request approved equals was provided, each of the

vendors either failed to make an approved equal request or ignored the University’s

denial for their request in their bid package. The previous specifications were based upon

the American Public Transit Association’s Standard Bus Procurement Guidelines (SBPG)

published in 1997. In past successful bids, Transit personnel had modified and updated

these guidelines to meet the requirements of University service. A new SBPG was

published in 2011 but changes were not incorporated in the spring 2013 bid package.

Upon the unsuccessful conclusion, Transit personnel incorporated the technical changes,

along with continuing the local customizations, in the package to be bid early in FY

2014.


As the University’s geographic footprint is extended, transportation challenges will

continue to be addressed such as: the growth and development of the Health Sciences

Campus, a new Veterinary Medical Learning Center located off College Station Road,

and new classroom facilities on Whitehall Road for the College of Engineering.

Continue implementation of the RouteMatch and Google Transit projects in order to

enhance management information and delivery of timely and accurate customer

information.

D-13


CAMPUS TRANSIT SYSTEM

ORGANIZATION CHART

Manager

Ronald Hamlin

Assistant Manager

Maintenance

Paul Shadowens

Administrative Staff

Tanya Burgess

Dawn McDonald

Shasta Meeler

Angela Peloquin

1st Shift Operation

Supervisor

Enoch Rodriguez

2nd Shift Operation

Supervisor

Jeremy Skates

Training Assistants

Charles Burgamy

Kevin Crowe

Holly Win

Parts Specialists

Charles Junior

Douglas Jarrett

AM/Mid-Shift

Operators

90 Route Operators

Misc. Special

Operators

PM/Eve-Shift

Operators

72 Route Operators

Misc. Special

Operators

Driver Trainers &

Line Instructors

15 Operators

Driver Trainees

15 – 20 Student

Assistants & New

Full-Time Hires

1st Shift Lead

Technician

George Mulroney

2nd Shift Lead

Technician

Bryan Fuller

1st Shift Techs

Taylor Brenden

Nick Little

Tige Oglesby

2nd Shift Techs

Charles Hutchins

Bradley Smith

Jack Wilcher

3rd Shift Operation

& Weekend

Supervisors

Senior Students

Overnight &

Weekend Shift

Operators

6 Route Operators

Assistant Manager

Training

David Tollett

Swing Operations

Supervisor

Demarrio McClary

Assistant Manager

Operations

John Autry

Communications

Specialist

Jeff Arthur

D-15

AUXILIARY SERVICES DIVISION PARKING SERVICES


Over the past six years, the Parking Services Department and its employees have been

recognized 40 times through international, national, state and university awards. As

evidenced by its accomplishments in FY13, the parking team is continuing its path of

sustained superior performance. Christine Eberhart won the International Parking Staff

Member of the Year award from the International Parking Institute. Anthony Brown was

awarded the Parking Supervisor of the Year from the Parking Association of Georgia.

The Department was an Honorable Mention for customer service from the Chancellor,

University System of Georgia. Tysen Dedufour and Leanne Fouche were inducted into

the Auxiliary Services’ Customer Service Circle of Excellence. Susan Weirauch received

the UGA ROTC Customer Service award. Parking Services won, for the third year in a

row, the commercial “Single Source Solutions Award” presented by the Georgia

Construction Products, Inc. and BASF. Tysen Dedufour, Joey Wagner, and Andy Graff

were recognized as F&A Merit Award finalists.

The parking team was recognized for “Operation Safedrive,” a program created to help

students and other University community members travel safely over the holidays. In

fact, Parking Services received a USG, Chancellor’s award (honorable mention) in the

outstanding customer service improvement initiative category. UGA Operation Safedrive

caught national attention when it was profiled by both the International Parking Institute:

Walter, D., Operation Safedrive, Vehicle Inspections Benefit Everyone, Including the

Parking Department. The Parking Professional, Volume 12/Number 28, 36-39; and The

National Association of College Auxiliary Services: Walter, D. (Summer 2012)

Operation Safedrive, Students, Faculty Depend on UGA’s Free Vehicle Inspection

Program, College Services, Volume 12/Number 2, 18-21.

Parking Services refined its parking system for the Health Sciences Campus (HSC).

Through a proactive, collaborative, enthusiastic, and cooperative approach, the parking

department helped the University successfully expand its Health Sciences Campus for the

fall 2012 semester classes. This parking system clears a monumental hurdle to the

development of UGA’s important extended campus. HSC parking permits increased 40%

over the previous year and visitor parking revenue increased dramatically.

Through an intensive and thorough approach, Parking Services supported 303 special

events for the University, which not only enabled departments to execute programs but

also enhanced the image of UGA through excellent customer service. Some of these

events included football games, the Stadion Classic at UGA Web.com Tour golf

tournament and other sporting events, commencements and various groundbreakings.

Parking Services also successfully provided parking for the USG Board of Regents’ visit.

The department provided parking for 88 school busses in support of an ACC school field

trip for a UGA basketball game. In April 2013, UGA hosted the Jason Aldean Night

Train concert where Parking Services played a major support role. The execution of the

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concert was successful. As a result of the concert’s financial success, the university was

able to provide a “parking holiday,” or a free month of parking for all faculty and staff

members.

UGA Parking Services, in partnership with Facilities Management, continued

comprehensive deck maintenance to ensure safety and prolong the life of decks. This

maintenance program has gained national attention and was featured in: Martindill, M.

and Walter, D. (Fall 2012). The Priceless Value of Proactive Parking Structure

Maintenance. College Services, Volume 12/Number 3, 38-42. The administration and

execution of the FY13 parking deck maintenance plan was so successful that UGA

earned the commercial “Single Source Solutions Award” presented by the Georgia

Construction Products, Inc. and BASF (Parking Services also won this award for FY11

and FY12). Contracting for this maintenance program, as well as the coordination with

the contractor, was improved. All maintenance for FY13 was completed in the first seven

months of the fiscal year.

Parking Services updated and improved many lots on campus last fiscal year to make

parking more accommodating for customers. The department installed steps from the S14

surface lot to Smith street and installed car stops, bollards and delineator posts where

needed in all lots. Lots were constantly maintained by leveling and adding gravel to

unpaved lots; N02, W01, W02 and W03. Sealcoating and restriping was completed in

E03, E10, N04, N12 W02, W11, Brumby circle and the Tate Surface lot. Lots S01, S04,

S05, S07, S17, W06, W07, W11, W13, S24, N03, E06, E07, and E13 were restriped. Lots

S16 and parts of S01 and W01 were repaved. Parking Services worked to continually

refresh fire lanes, loading docks, patient spaces, disability spaces and no-parking areas.

Gate equipment was upgraded and repositioned. The Tate lot was restriped and

reconfigured to eliminate two-way traffic.

Parking Services continued to operate under its unique and innovative “matrix”

organization where employees get to be directly involved in the management of the

department. The “action” arm of this organization is the Succeed, Exceed, Smile (SES)

team, responsible for executing plans and programs. Among the many accomplishment of

the SES are hundreds of small projects completed during the summer to provide cleaner

parking lots and decks resulting in a superior customer experience. The small projects

include such things as painting, curb repair, flexi-bollard replacement, signage upgrades,

and lamp replacement.


Execute the FY14 comprehensive deck maintenance program.

Investigate policies regarding Departmental Permit, state vehicle, ATP and Ramsey

Pass programs with the aim of reducing the parking demand variability to utilize

available space more efficiently.

Continue to execute special events at a 100% success rate.

Make better use of available data for management decisions.

Execute the capital expense budget.

D-17

Improve the Secret Shopper program.

Install two level II Electric Vehicle charging stations

Continue to improve all functions to contribute to revenue.

Install Limelight in the Carlton Street Deck.

Repair North Deck window fenestration.

D-18


PARKING SERVICES

ORGANIZATION CHART

Manager Don Walter

Deck Manager Mike Cosby

Deck Supervisor Anthony Brown

Deck Supervisor Savannah Thigpen

Deck Supervisor Patricia Ross

Night Supervisor Andrew Graff

Electronics Tech III Tysen deDufour

Deck Supervisor Linwood Hill

Operations Manager

Blaine Van Note

Administrative Spec I Susan Weirauch

Communications

Cashiers

Administrative Staff

IT Manager Mark Reynolds

IT Professional Frances Burr

Business Manager Brenda Burke

Accountant Karen Hart

Associate Accountant Robin Porter

Quality Specialist (Vacant)

Enforcement Manager

Mike Volk

Enforcement Supervisors Neal Evans Linda Pack

Enforcement Staff

D-31

AUXILIARY SERVICES DIVISION UNIVERSITY OF GEORGIA BOOKSTORE


The UGA Bookstore demonstrates a sincere commitment to customer service through

training, reinforcement and measurement that applies to each and every associate. Follett

has clear and concise policies, remains at the top of the industry in use of technology and

hires highly qualified personnel to staff the UGA Bookstore. In addition, store personnel

remain active in the UGA community through facilitation of book signings, special

events, activities with Athletics, Alumni Association and student groups, and engagement

in special committees.

The University of Georgia Bookstore persisted in leveraging customer choice through a

variety of course material options including textbook rental, digital textbooks, custom

textbooks, as well as used and new textbooks.

The bookstore continued to focus on developing new relationships and continuing

successful partnerships with organizations throughout campus. A number of events were

hosted throughout the year within the store and the Bookstore participated in a variety of

events at locations throughout campus. The UGA Bookstore collaborated with the UGA

Alumni Association to host the following events: Alumni Shopping Night, Faculty

Author Reception, Parents Council Breakfast and Graduation Celebrations. Working with

the College of Agriculture and Environmental Sciences, the UGA Bookstore sold UGA

merchandise at the Sunbelt Agriculture Expo in Moultrie, Georgia. Other events included

the 44th

Annual Children’s Literature Conference, Georgia Writers Hall of Fame and the

College of Education’s CSSE Summer Institute Conference. The UGA Bookstore also

worked closely with the Office of the Registrar and Office of the Provost to increase

faculty participation at University of Georgia Commencement events.

As the official bookstore retailer on campus, the bookstore is often approached for

donations, sponsorships, partnerships and other arrangements on campus. Such

participation provides the bookstore with the opportunity to demonstrate that it plays an

active role in the community. More than 50 organizations on campus received donations,

including UGA Graduate School, Finance and Administration, College of Education,

African-American Cultural Center, UGA Alumni Association, Student Life, Graduate

School Outreach and Diversity Office, Homecoming Executive Board, Relay for Life,

UGA Miracle, UGA Office of Admissions, UGA Housing Office, Visitors Center, Office

of Sustainability, College of Agriculture, UGA Gwinnett Campus and many more.

The bookstore maintained an active role on the Commencement Committee and the

Committee on Compliance with Consumer Information. In addition, in collaboration with

the Office of Student Financial Aid, the bookstore continued a program where it offers

$12,000 in annual bookstore scholarships.

D-32

The bookstore once again offered a student spirit T-shirt program in FY 2013 that

directly gave back to student organizations. The shirt was promoted throughout new

student orientation. A portion of the proceeds of every purchase went to student

organizations with the total donation exceeding $10,000 for the second year of the

program.

A comprehensive secret shopper program measured performance with the UGA

Bookstore scoring an average of 92% for FY 2013.

The UGA Bookstore partnered with the UGA Athletic Association to offer merchandise

sales at more than 100 events in FY 2013 including all home football games; men’s and

women’s basketball games; baseball games; gymnastics meets; NCAA events and

commencement ceremonies.

Leveraging the convenience of online shopping with the support of a local store

operation, efollett.com simplifies the online order process to maximize student access and

drive online sales for our campus partners. Our latest enhancements to efollett.com are

focused on enhancing the shopping experience for campus store customers.

Online Site Enhancements

A new top navigation display was implemented to best exhibit all categories and better

align the site with the way our customers shop. Looking closely at the course materials

acquisition process, top navigation now features a new “information” section under books

– providing students more detailed information on the various course materials choices.

Improvements to the course materials results page simplify selection with digital course

materials now displayed alongside print materials, instead of as a separate listing under

Choice, and an “Add to Cart” button attached to individual course materials.

Mobile

It’s vital to have a user-friendly mobile application for customers to browse the store’s

website and purchase merchandise – all in the palm of their hand. Enabled for all mobile

devices – including iPhone®, Blackberry® and Android™ - efollett.com now offers

customers access to the products they want anytime, anywhere, and from any device.

Order Management System

Last fall, Follett introduced a new Order Management System (OMS) to create inventory

transparency across its network, allowing Follett to fulfill orders anywhere, anytime,

through any channel, regardless of order origin. Uniting the fulfillment network

minimizes out-of-stock scenarios and increases assortment access for all customers. This

new system also provides the ability to add direct-ship vendors to the assortments in the

strategic vision of an “endless aisle.”

D-33


Goals for the bookstore team have been set in order to continue the mission of making the

University of Georgia Bookstore an engaging customer-focused operation that exceeds

the expectations of the University of Georgia community. In an increasingly competitive

marketplace, the UGA Bookstore will continue to push for an increase in market share

by:

driving course material adoption compliance;

compelling in-store traffic with a robust marketing plan;

driving sales and outreach through an engaging and mobile ecommerce platform;

increasing digital textbook awareness and bookstore capabilities; and

meeting one-on-one with faculty to build relationships;

The UGA Bookstore will make every shopping experience superb by:

continuing to enhance merchandise choice;

sustaining exceptional customer service;

growing overall scores on all Secret Shopper Reports; and

continuing to educate and train staff through a comprehensive Customer Service

Program

The University of Georgia Bookstore will continue to promote the textbook rental

program and collaborate with faculty and vendors to offer course materials that can

generate cost savings for students while ensuring that they come to class equipped to

learn. The bookstore will carry on its exploration of the growing digital textbook

landscape to offer students and faculty leading edge materials.

Target programs to implement includED, Follett’s proprietary ConnectOnce™

technology. IncludED integrates with the Student Information System (SIS) to seamlessly

match students with the correct course materials. The program can be implemented in

two ways:

Student-based: This includED program model delivers all required course materials

across several classes on an individual student basis. This model is fully scalable and can

be implemented to deliver the includED program across an entire institution, department

or cohort.

Course-based: This includED program model delivers all required course materials for a

single class. This approach allows institutions to target their implementation of the

includED program towards specific courses in order to drive efficiencies in the delivery

of required course materials and add entire courses to the includED program as desired.

D-34

Implement booknow+:

For students, booknow+ creates a “one-stop shopping” experience for purchasing and

accessing course materials by integrating with the course registration system to provide a

single link through which students can acquire all their required materials.

Booknow+ will also help in organizing open source digital content in one convenient

location, accessible through the Learning Management System via single sign-on.

Looking forward, this convenient location will soon organize all purchased digital

content as well.

The booknow+ FacultyDiscover™ tool reinvents the adoption process so faculty can:

Search and select any type of content, including open source, video and other

resources.

Read and write reviews of course content.

Collaborate with peers, in order to find the content that is right for their education

needs.

Seamlessly adopt the materials they discover. These adoptions flow directly to the

campus store without the need for cumbersome paperwork and processes.

D-35

Store Director

James Dwyer

Course Materials Manager

Chris Sutton

Team Lead Course Materials

Part-Time

Course Materials

Assistant Director

Robert Bailey

Team Lead Accounting

Part-Time

Accounting

Customer Service Manager

Tracey Holder

Team Lead

Customer Service

Part-Time

Cashiers

Department Manager GM

Chuck Upton

Dept Manager

Concessions

Casey Trevino

Team Lead

GM/ Mail Order

Part-Time

GM

Department Manager Trade

Jonathan Hall

Dept Manager Computers

Cameron Forshee

Team Lead

Trade

Part-Time

Trade

Shipping & Receiving Mgr

Blake Brown

Team Lead

Receiving

Part-Time

Receiving

Gwinnett Bookstore

Team Lead


UNIVERSITY OF GEORGIA BOOKSTORE

ORGANIZATION CHART

D-37

AUXILIARY SERVICES DIVISION UNIVERSITY OF GEORGIA GOLF COURSE


Fiscal Year 2013 was another successful year for the golf course. Even with a slight

decrease in rounds played, improvements were seen in gross profit, net operating income,

and net income figures. Rounds played for the year decreased by 1.4% from 30,199 in FY

2012 to 29,790 (409 rounds). Gross profit rose $4,756 to $1,326,200. Because of the

increase in gross profit and a 0.7% drop in total operating expenses ($1,784,799), net

operating income improved by $18,112. As was the case in FY 2012, the golf course

facility was closed for 9 days in late April and early May to support the 2013 Stadion

Classic at UGA Web.com Tour golf tournament.

The decrease in rounds played can be attributed to weather conditions. FY 2013 had 23

fewer playing days than FY 2012 due to inclement weather. The increase in gross profit

despite the reduction in rounds can be explained by the types of rounds played during FY

2013. In an effort to elevate the revenue per round figure, the golf course staff once again

focused on bringing in more tournament and outing rounds, which are typically priced

higher than most of the golf course’s regular round fees. In-season tournament rates range

from $44 to $55 per golfer compared to the University rate of $40. Tournament and

outing rounds increased by 696 (16%) in FY 2013. The golf course also offered two

IdealGolfer specials in FY 2013, one during the summer and the other in winter.

IdealGolfer is an online golf round purchasing service that brings golfers and golf courses

together via special daily deals. The IdealGolfer promotions brought the golf course over

750 guaranteed rounds during the slower months of summer and winter.

The operational highlights of the year came from major events held at the golf course. In

early October 2012, the golf course hosted the Women’s NCAA Fall Preview tournament.

This event is held annually at the venue hosting the following spring’s NCAA

Championship. Approximately 18 teams competed and gained valuable experience on the

UGA golf course. May 2013 was a very busy month with two more major events, the

Web.com Tour’s Stadion Classic at UGA and the previously mentioned Women’s NCAA

Championship, being held within a three week period.

The Stadion Classic at UGA had approximately 8,000 people attend throughout the week

despite significant rain and was widely regarded as one of the best events on the

Web.com Tour, which is the main feeder system for the PGA TOUR. Professional golfers

from all over the world competed in the event. More than 450 volunteers and multiple

University units were involved and helped create a first-class event. The units involved

were Food Services, Parking Services, Campus Transit, University Police, Printing,

Campus Mail, UGA Card Services, Controller’s Division, Office of Security and

Emergency Preparedness, and Vending Services. Due to a 4.7% increase in revenue and a

very modest 2.4% increase in expenses, the Stadion Classic at UGA was able to show a

profit of approximately $36,000 versus the $10,000 from FY 2012. Net profits from the

event help fund need-based scholarships at the University.

D-38

The Women’s NCAA Division I Championship saw 24 teams and 6 individuals compete

for the national title. This was the fifth time the golf course has hosted the women’s

collegiate national championship. After 4 rounds of play, the University of Southern

California emerged victorious. By all accounts this championship was one of the best in

the history of the event. GolfWeek, a national golf publication, ranked the UGA Golf

Course as the second best venue for the championship in the past 14 years.


Continue efforts to provide an affordable, high quality golf recreation facility for

UGA students, faculty, and staff.

Update the golf course website in order to improve online customer service

interactions with consumers.

Develop promotional initiatives to increase the student, faculty, and staff

awareness of the golf course facility as a recreational option on campus.

Focus on employee training and customer service initiatives.

Explore social media outlets for more consistent golf course promotion.

Maintain the overall condition of the golf course property as much as possible

given ongoing budget cuts.

o Continue to maintain all turfgrass conditions on the course as much as

possible within budgetary restrictions, with the greens being the primary

focus point. In an effort to continue to improve summer bentgrass

management, areas around the greens where water drains onto the putting

surface will be corrected. Excessive moisture can be very detrimental to

bentgrass during the summer months.

Continue to monitor and maintain acceptable golf round pace of play times. The

time necessary to play a round of golf continues to be one of the primary factors

in keeping people from playing more golf. Setting aside four to five hours to play

a round is becoming increasingly difficult for people to do. Efforts to maintain a

reasonable playing time will increase the golfing public’s perception of the

facility and may in turn bring in more play. The current time allotment for an 18-

hole round at the course is 4 hours and 12 minutes, or approximately 14 minutes

per hole.

D-39

YEAR TO PERCENT OF YEAR TO PERCENT OF DATE REVENUE DATE REVENUE

Revenue (1) 1,514,095$ 100.0% 1,503,385$ 100.0%

Cost of Goods 187,895 12.4% 181,943 12.1%

Gross Profit 1,326,200 87.6% 1,321,442 87.9%

Operating Expenses:

Personal Services 1,070,622 70.7% 1,082,383 72.0%Direct Expenses (2) 575,811 38.0% 583,403 38.8%Indirect Expenses 138,366 9.1% 132,370 8.8%

Total Operating Expenses 1,784,799 117.9% 1,798,156 119.6%

Net Operating Income (458,599) -30.3% (476,714) -31.7%

Transfers:

Depreciation 284,599 18.8% 274,052 18.2%Debt Service - 0.0% - 0.0%Other Transfers - 0.0% - 0.0%

Total Transfers 284,599 18.8% 274,052 18.2%

Net Income (743,198)$ -49.1% (750,766)$ -49.9%

UNIVERSITY GOLF COURSEFINANCIAL SUMMARY

FOR THE FISCAL YEAR ENDED JUNE 30, 2013

FY2013 FY2012

(1) Includes a distribution of interest income. (2) Includes a distribution of administrative expense.

D-40

YEAR TO PERCENT OF YEAR TO PERCENT OF DATE REVENUE DATE REVENUE

Revenue 789,174$ 100.0% 752,505$ 0.0%

Cost of Goods 12,967 1.6% 10,996 0.0%

Gross Profit 776,207 98.4% 741,509 0.0%

Operating Expenses:

Personal Services 69,018 8.7% 6,900 0.0%Direct Expenses 680,928 86.3% 725,456 0.0%Indirect Expenses - 0.0% - 0.0%

Total Operating Expenses 749,946 95.0% 732,356 0.0%

Net Operating Income 26,261 3.3% 9,153 0.0%

Transfers:

Depreciation - 0.0% - 0.0%Debt Service - 0.0% - 0.0%Other Transfers - 0.0% - 0.0%

Total Transfers - 0.0% - 0.0%

Net Income (includes donations from prior year) 26,261$ 3.3% 9,153$ 0.0%

Need-Based Donation from Prior Year made in FY 2013 10,000$ -$

Net Income 36,261$ 9,153$

UNIVERSITY GOLF COURSE - STADION CLASSIC AT UGAFINANCIAL SUMMARY

FOR THE FISCAL YEAR ENDED JUNE 30, 2013

FY2013 FY2012

D-41


UNIVERSITY OF GEORGIA GOLF COURSE

ORGANIZATION CHART

Golf Course Manager

Dave Cousart

Assistant Golf Course

Manager

Scott Griffith

Assistant Golf Course

Manager

Matt Peterson Business Manager I

Pam Bowers

Grounds Foreman I

Bobby Gipson

Kyle Rader

Pro Shop Manager

Kevin Booth

Equipment

Mechanic

Micky Wilson

Horticultural

Assistant

Vacant

Grounds Keeper II

Will Woodruff

John Inglett

Antionne Little

Maintenance Staff

22 Part-Time Workers

Facilities Manager I

Clint Udell

Pro Shop/Driving

Range/Starter Staff

27 Part-Time Workers

Bulldog Café

Food Service Worker II

Courtney Odom

Bulldog Café Staff

4 Part-Time Workers

D-42


UNIVERSITY PRINTING DEPARTMENT

The University Printing Department provides graphic design and offset printing services

for the University community, other University System of Georgia institutions and

several state agencies. Housed in its own building, the department uses two large-format

offset printing presses and a full range of bindery equipment to produce brochures,

posters, magazines, manuals, journals, books and specialty items. Two smaller presses

are used to print business cards, letterhead, envelopes, note cards and invitations. Pre-

press services include conceptual and design services along with a state-of-the-art,

computer-to-plate system. Customer-provided digital files are closely inspected by pre-

press staff to ensure the files are ready to plate before printing. The Printing Department

continues to be recognized for top-quality printing, innovative graphic design services,

and its delivery of finished goods on or before scheduled delivery dates.


Fiscal year 2013 was positive in a number of ways. While revenue was only slightly

higher than the previous fiscal year, net income showed a vast improvement of over

$175,000. It is important to note that total revenue for FY 2013 is in line with pre-

recession years of 2005, 2006, and 2007. The approved budget for net income was met.

A total of 2,517 jobs were produced during the year (see Table 1), which represents an

impressive 267 job increase from the previous year. Over half the jobs printed during the

year were also designed at the Printing Department.

While the UGA Athens campus continues to provide most of the workload for the

Printing Department, jobs were also produced for other University System institutions:

Valdosta State University, Kennesaw State University, Georgia College and State

University, and Athens Technical College. Other state agencies taking advantage of the

department’s services included the Governor’s Office of Highway Safety, Department of

Education and Board of Regents.

With a continued increase in production, the department’s equipment configuration

continues to be adequate. This is due to wise and timely equipment purchases. The four-

color Heidelberg press continues to be the main workhorse for the department.

A major improvement project began in the latter part of FY 2013. The existing HVAC

system in the Printing Building has been in operation since 1978. Due to the age of the

system, parts are no longer available and the efficiency had become less than desired.

Installation of a new HVAC system began in June, with a completion date set for early

November.

A new staff member was hired to increase revenue and create a greater presence for the

Printing Department on campus and throughout the state. This individual has a strong

background in printing sales and marketing and will begin work July 1.

D-43

Due to the large amount of machinery in a print production environment, work-place

injuries are quite common. However, University Printing operated the entire FY 2013

with no work-place injuries.


University Printing has the responsibility and privilege of producing printed materials

that are seen by a diverse audience throughout the nation and the world. These printed

pieces represent the University, its schools and various departments. Through hard work,

an acute attention to detail and a desire to produce work that is better than anyone else,

University Printing will continue to provide top-quality customer service, graphic design

and print production in a timely manner and at a competitive price.

With the hiring of a sales and marketing representative, an emphasis will be placed on

increased revenue.

Equipment maintenance will be emphasized in order to avoid needless down time.

Staff cross-training, especially in the production area, will be ongoing.

In addition, University Printing will continue to strive to become a model for other

university printing departments to emulate.

D-44

MONTH FY 13 FY 12 FY 13 FY 12 FY 13 FY 12 FY 13 FY 12 FY 13 FY 12 FY 13 FY 12

July 109 49 4 10 8 4 5 9 10 8 136 80 56 70.0%

August 235 137 22 17 14 16 14 27 8 7 293 204 89 43.6%

September 163 250 15 10 6 19 15 32 7 6 206 317 (111) -35.0%

October 225 142 18 16 12 7 21 24 4 5 280 194 86 44.3%

November 149 117 20 9 12 7 19 19 4 4 204 156 48 30.8%

December 80 101 10 16 7 15 11 13 5 4 113 149 (36) -24.2%

January 152 82 21 15 9 11 12 18 2 2 196 128 68 53.1%

February 154 123 13 23 11 13 16 15 2 2 196 176 20 11.4%

March 115 165 14 18 12 10 10 13 7 4 158 210 (52) -24.8%

April 147 124 18 20 18 16 17 25 2 4 202 189 13 6.9%

May 139 148 12 16 30 20 25 20 7 4 213 208 5 2.4%

June 225 167 33 18 37 24 21 25 4 5 320 239 81 33.9%

TOTAL 1893 1605 200 188 176 162 186 240 62 55 2517 2250 267 11.9%

75.2% 71.3% 7.9% 8.4% 7.0% 7.2% 7.4% 10.7% 2.5% 2.4% 100.0% 100.0%

Percent of Total

$5001 and Over Total

Increase / Decrease


JOB REPORT - FY 2013

$1 - $250 $251 - $500 $501 - $1000 $1001 - $5000

D-45



ORGANIZATION CHART

Manager

Max Harrell

Sales & Marketing

Representative

Part-Time

Vacant

Assistant Manager

Jeff Allen

Senior Graphics Designer

William Reeves


Ken Storey

Graphics Technician II

Diane Stanford


Sam Pittard

Print Production

Supervisor

Joe Morgan

Offset Press

Operator IV

Steve Allen Bindery Operator II David Hauntsman

Offset Press Operator

III

Walter Harper

Bindery Supervisor

Glenn Morris

Materials Handler IV Lee Faust

Offset Press Operator II

Roger Brown

Offset Press Operator

IV

Clayton Cooper

Part-Time Delivery

Chris Morris

Graphics Technician II

Ronda Wynveen

Administrative Assistant II

Sara Hensley Associate Accountant

Tonya Seay

Printing Estimator

Debbie Bridges

Editorial & Production Manager

Richard Marr

Student Worker Spencer Pierce

D-47

AUXILIARY SERVICES DIVISION VENDING SERVICES

Vending Services oversees the contracted services of 469 vending machines and 32

support machines throughout campus. The University has contracted its vending

requirements with Coca-Cola Enterprises, Inc. and has a long time-tested, positive

working relationship with that entity and its subcontractors. Products are regularly

analyzed for customer satisfaction, current trends and demands so that Vending Services

consistently offers the best choices to faculty, staff, and students.


The manager of Vending Services prepared the necessary documentation for Procurement

to re-bid the Vending Contract. The Vending Contract went out for bid in March and in

April it was awarded to Coca-Cola Refreshment. The changes from the previous contract

are as follows:

Coke

Price change for carbonated soft drinks (CSD):

12oz cans from $.75 to $1.00

20oz bottles from $1.25 to $1.50

Energy drinks from $2.00 to $2.25

The commission rate for PowerAde increased from 40% to 48%. Coca-Cola Refreshment

will guarantee the University a minimum annual commission of $385,000 for all Coke

products.

Vend (sub-contractor for Coke)

Commission rates for all Vend products, with the exception of coffee and hot chocolate,

decreased by 1%, (from 25.5% to 24.5%)

Commission on coffee and hot chocolate decreased 5.5% (from 30% to 24.5%)

Five old snack machines were replaced with current model snack machines.

Three coke machines and one large snack machine were placed in Russell Hall (HSC)

and one coke and one small snack machine were placed in Brown Hall (HSC).

The manager of Vending Services met with the Red & Black to discuss the removal of

old newspaper racks, replacing existing racks with new racks and adding locations for the

Red & Black. Eight old newspaper racks were removed and a number of old Red &

Black racks were replaced.

D-48

The necessary documentation for the new ATM contracts was prepared and the removal

and installation of the new ATM machines was coordinated. The Manager of Vending

and Solicitation was established as the point of contact with the various banks for any

problems with the ATMs.

The contract was awarded to the following banks:

Wells Fargo

Bank of America

SunTrust

Regions Bank

As a result of the new ATM contracts, commissions increased 29%.

Overall, the net commissions were down compared to FY2012. Coke was down 9% and

Vend was down 6%. The economy continues to play a role in the downward trend of

vending commissions on the UGA campus.


Vending Services will continue to provide excellent service and products to our

customers.

In collaboration with Coca-Cola, Vending Services will strive to provide coke and snack

machines in various buildings on the Health Science Campus and replace outdated snack

machines on the UGA main campus.

Vending Services will maintain its work with Campus Life and other UGA Departments

to address solicitation problems and continue to educate faculty, staff, and students on the

policies which govern solicitation.

D-49

NO. Machines Products Gross Sales Commissions

140 Candy, crackers, peanuts, gum, markers, pastry, chips

$ 492,240.81 $ 118,266.17

15 Coffee & Hot Chocolate $ 7,102.29 $ 2,130.69

2 Cold Food $ 20,904.92 $ 5,236.15

Milk $ 18.09 $ 4.62

Griffin $ 4,018.76 $ 1,014.22

Gwinnett $ 2,548.59 $ 712.96

Total Vend Sales $ 526,833.46 $ 127,364.81

308 Coke Cans & Bottle Drinks $ 731,929.86 $ 324,274.10

Total = 465 Total Vend & Coke Sales $ 1,258,763.32 $ 451,638.91

Commission Paid to Georgia Center $ (5,444.46)

Vend Adjustment $ 177.14

Bulldog Bucks Usage Fee $ (11,581.30)

Coke Differences with Bulldog Bucks Debit $ (2,777.07)

Refunds from Bulldog Bucks $ 24.75

Subtotal $ 432,037.97

Interest Income $ 1,077.24

ATM Commissions $ 102,812.00

TOTAL COMMISSIONS $ 535,927.21

D-50


VENDING SERVICES

ORGANIZATION CHART

Auxiliary Services Division

Director

Douglas Ross

Vending and Solicitation

Manager

Mike Ward

D-52

AUXILIARY SERVICES DIVISION FOOD SERVICES

Meal plan sales remained strong with 7,966 participants. This was approximately 110.5%

of Housing’s room capacity excluding Resident Assistants. The division realized a 7.4%

decrease in meal plan sales from FY 2012. However, this decrease is due largely to the

decrease in First Year students for Fall 2012. In Fall of 2011, 5,517 First Year students

accepted admission and enrolled in classes. In an effort to curtail the number of First

Year students entering UGA, the number accepted in Fall 2012 was reduced, resulting in

admission of 4,970 students. In addition, Rutherford Hall was taken offline, reducing the

number of on campus beds by 159.

The contract rates for the two meal plan options for FY 2013 were as follows:

Contract Semester Average Cost

Rate Payment Per Day

5-Day $3,680 $1,840 $19.89

7-Day $3,882 $1,941 $15.05


The 2013 Princeton Review rated UGA Food Services as 20th in its Best Campus Food

Rankings. The division was represented at the 2013 Finance & Administration Employee

Recognition ceremony with a finalist in the Tough Dawg category.

The University of Georgia was ranked as the 5th

healthiest college in the United States.

Food Services contributed to this ranking by offering nutrition counseling and eating-

smart courses for students on the meal plan.

UGA Food Services was the recipient of favorable press and was featured in the

following publications:

Newspapers:

Athens Banner-Herald Red and Black

Columns USA Today

The Augusta Chronicle

Trade Publications:

Food Services Director On Campus Hospitality

Food Management Bulldog Families

Campus Dining Today Georgia Magazine

Southeast Food Service News

In FY 2013, the division was recognized with two Loyal E. Horton Dining Awards,

bringing the division’s overall total to 71. Food Management recognized the division

with the “Best in the Business” Campus C-Store Award. The receipt of these awards

brings the total number of national awards to 80.

D-53

The division has been very successful in recruiting student employees and maintains a

waiting list for student employment.

Staff members serve in numerous professional capacities for the National Association of

College and University Food Services (NACUFS) to include regional president and

internship committee member. The division continues to serve as a host site for the

Association of College and University Housing Officers-I (ACUHO-I) internship

program and served as the host for the organization’s March 2013 meeting.

Community support for the homeless in the Athens area is provided by the division

through the Full Plate Food Recovery Program. During FY 2013, the division donated

18,156 pounds of food to Full Plate and 16,256 pounds to the Northeast Georgia Food

Bank. Staff members also participate in numerous local advisory committees such as the

Athens Technical College Occupational Advisory Committee and the Oconee High

School Technology/Career Advisory Committee. Food Services also participated in the

Adopt-a-Class and Young Dawgs programs through the local schools.

One of Food Services’ chefs was chosen to participate in the Regional Culinary

Challenge competition. The chef at The Village Summit received fourth place and a

silver medal for the recipe seared duck with pancetta and chevre polenta, thyme butter

carrots, sautéed arugula and spiced Madeira cherry jus.

The division also provided catering services for the fourth annual Stadion Classic at UGA

Golf Tournament held at the University this year.


Increase meal plan sales by expanding off-campus student participation and

increasing seven-day meal plan sales.

Win three additional Loyal E. Horton awards bringing the division’s total to 74.

Retain the division’s top 1% customer benchmarking ranking for 2014.

D-54


FOOD SERVICES

ORGANIZATION CHART

Executive Director

Jeanne J. Fry

Asst Director

Business Services

Cynthia Malcolm

Business Manager

Carol Eidson

Business Office Human Resources

IT Senior Manager

Scott Cohenour

IT Department

Asst Director

IT /Bulldog Bucks

Bill McGee

Business Manager

Ginny Hamilton

Assoc Director Retail

Operations & Catering

Susan Van Gigch

Catering Manager

Wayne Pahl

Commissary

Executive Chef

Paul Oesterle

Retail Sales

Manager II

Gerard Hinkley

Bulldog Café

Tate Café

Taste of Home

Café

Retail Manager II

Tamala Foreman

Red Clay Café Eateries

Dawg Snacks Dawg Bone

Bone Appetit Creamery

Dawg Bites Village

Market

‘Tween the

Pages

Materials Manager

Brooks Oliver

Central Food

Storage

Facilities Manager

Sammy Johnson

Maintenance

HR Specialist III

Kris Ingmundson

Assoc Director

Meal Plan Operations

Chef Bryan Varin

Bolton Dining

Commons

Manager II

Art DiFrancesco

Chef

Vacant

Oglethorpe Dining

Commons

Manager II

Chef

Darnell Tate

Chef

Tim Neal

Snelling Dining

Commons

Manager II

Robert Irwin

Chef

Don Law

Village Summit

Manager II

Bryan Haymans

Chef

Shelly Orozco-

Marrs

Marketing

Coordinator

Allison Harper

Graphic Designer

Scott Sanders HR Coordinator

Beverly Sexton

Nutritionist II

Catering Chef

Richard Dwyer

Dawg Pause

D-74

AUXILIARY SERVICES DIVISION FOOD SERVICES

UGACARD SERVICES BULLDOG BUCKS

UGACard Services manages the Bulldog Bucks debit card system. Established in 2004,

Bulldog Bucks facilitates more convenience for students, faculty and staff of the

University by allowing their UGACard to be an easy access tool for accomplishing their

work and studies. The Bulldog Bucks program offers the University community the ease

of paying for on-campus services by utilizing the campus ID card and allows for easy

deposit of funds via Student Accounts. Bulldog Bucks also brings together the University

with the Athens community by encouraging the use of the UGACard for payment.

UGACard Services provides service to over 350 locations on and off-campus.

Total revenue for UGACard Services for Fiscal Year 2012 was $320,509, and the total

revenue for UGACard Services for FY 2013 was $345,828—an 8% increase from FY12.

The total deposits for FY13 were $2,431,110—a 5% decrease from FY12 at $2,689,939.

UGACard Services and Bulldog Bucks continue to seek avenues to increase revenue both

on and off-campus by offering more opportunities for students, faculty and staff. Some of

these opportunities include additional Pay for Print/Off the Glass locations, more off-

campus merchants and expansion of support options offered via UGACard Services to

include hand-key readers and POS equipment.


UGACard Services primary servers have been moved to the Boyd Data Center as part of

a campus-wide initiative.

UGACard Services staff developed and implemented the next generation account

management system for Bulldog Bucks, replacing the Blackboard Card Office for

viewing account activity statements online.

UGACard Services upgraded the Blackboard system in the spring of 2013. Instruction on

how the new system works was implemented for the combined Auxiliary Services IT

staff to ensure a solid support system once the system is online.


The department will work to enhance the ability of employees to use and receive the

benefits of Bulldog Bucks by collaborating with the administration to establish employee

direct deposit and/or payroll deduction options for making Bulldog Bucks deposits.

UGACard Services will continue to work on the pay-for-print server upgrade for all

departments across campus. This will ensure the University community is working on

current systems. Pay-for-print offers a very cost-effective way for departments to control

D-75

printing, allowing for increased usage and a method to reduce redundant fail while

ensuring continued service.

UGACard Services will work with vendors to ensure the current Handkey solution is

stable and available to Ramsey and Housing beyond the June 31, 2014 date if necessary.

UGACard Services will upgrade the Athletic Ticketing program to interface with the new

Blackboard system. This will include interfacing to the donation site and away ticket

distribution web portal.

UGACard Services will receive training on the new Blackboard system in fall of 2013.

UGACard Services will present at the Auxiliary Service Council of Georgia and

Blackboard Southeastern Users group. This presentation will share with the users the new

mobile apps developed for our users to enhance customer service.

UGACard Services will start to upgrade all off campus and on campus VX570 to IP

connection over dial up to reduce time out errors in system communication.

UGACard Services will continue to work with EITS on the deployment of WEPA kiosk

for printing solutions across campus that accepts Bulldog Bucks and VTS cards as

payment.

UGACard Services staff will continue to review all services and procedures to ensure the

best possible decisions are made to move toward all goals. Automated reconciliation

processes to rule out manual entry errors will continue to be used and expanded.

Additional cross-training and back-up support for every position is planned and will help

ensure that the department is able to meet the goals and objectives that best serve the

University.

UGACard Services security audit will be performed to ensure compliance with all

University policy and procedures

D-76


UGACARD SERVICES / BULLDOG BUCKS

ORGANIZATION CHART

Manager

UGACard / Bulldog Bucks William McGee

Business Manager II

Virginia Hamilton

Associate Accountant

Darrell Healan

Student Workers

Application Programmer Principle

Ginger Nix

D-78

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