avhan technologies - jodocloud.com · sky(tv) in cardiff, uk uk deployed an outbound solution for...
TRANSCRIPT
Avhan TechnologiesCommunication Technologies for Digital Business
GLOBAL | UNIFIED | REAL TIME |
WHAT WE ARE?
• An Indian software product company with niche domain knowledge and extensive experience with
telecoms, Cloud-Based Unified Communications, CTI, CX, Contact Centre technologies and catering
to Enterprise, BPO and Mobile VAS segments for over 17 years
• Providing Cloud-based Unified Communications Solutions including Contact Center technology for
Customer Interaction Management (CIM) and Customer Experience (CX) management
• Avhan products and platforms follow open standards for development and deliver one of the
lowest TCO and highest flexibility for business operations and integration with other business and
Communication infrastructure and applications
WHAT WE DO?
• Providing cloud-based unified contact center technology for Customer Interaction Management (CIM)
and Customer Experience (CX) management
• Operating automated inbound and outbound customer interaction services direct to many customers as
an outsourced technology management partner
• Providing hosted and managed services in OPEX model (PaaS) for strategic customers such as AXA Group,
supporting their multiple companies and subsidiaries across India
OUR ACHIEVEMENTS
15,000+
Agent licenses
40,000+
Self service application ports
300+
Clients across the globe
8000+
Active Call recording ports
OUR ACHIEVEMENTS
Automated VoiceChannels Delivered
SIP Calls handleddaily
Automated Speech Recognition (ASR) deployment for multiple Indian languages
SIP-based contact centre designer from Asia
10,00025m+ 1st
1st
GLOBAL PRESENCE
Providing hosted and managed services in OPEX model (PaaS) for strategic customers such as AXA Group
India
Deployed Inbound Solution for Prime Health Care
Middle East
Deployed an outbound solution for SKY(TV) in Cardiff, UK
UK
Deployed an outbound solution for MTN (Telco)
in Nigeria, Africa. Solution integrated with SIEBEL
Africa
SOME OF OUR KEY CLIENTS
Jodo World is a Global Communication Framework for Next Generation Digital Communication
Unified Communications
Multilingual System
Complete device interoperability
Legacy systemIntegration
Customer Experience Management
Resource Management
Mobility Solutions
Power packedAPI’s
Social MediaManagement
Website & CRMIntegration
JODO WORLD
• DEFINED IVR, VOICE MAIL, ACD, DIALER,
RECORDER,
• DEFINED WORKFLOWS
• DEFINED INTEGRATIONS
• DEFINED REPORTING AND DASHBOARDS
• UNIFIED TOOLBAR
• MOBILE APPLICATIONS
• API
• MULTI LOCATION MANAGEMENT
• MULTI PROCESS MANAGEMENT
• FLEXIBLE INTEGRATIONS
• MULTIPLE WORKFLOWS
• MANAGE MULTIPLE OUTSOURCE
AGENCIES
• HOME AGENTS
• HIGH DEGREE OF ANALYTICS
• + ALL JODO BIZ FEATURES
FOR
SMB/
MSME
PUBLIC
CLOUD
OFFERING
FOR
ENTERPRISE
&
BPO
PRIVATE
CLOUD OR
HYBRID
CLOUD
JODO FRAMEWORK
JODO HIGHLIGHTS
The new ‘phone” in the Internet Changing websites, social media
New Messenger - connect employee, customers & more
Redefining Business Processes,Sharing media and documents
Connecting dealers, stores, employees, customers ‘on the go’
Video is the new dimension in communications
Connect your CRM,ERP &Other business applications
Redefining Business Processes,Sharing media and documents
JODO ECOSYSTEM
Ready Connectors For 3rd Party CRM– adoption in minutes All social media channels in ONE place
