avoiding pitfalls in write-on installations. write-on track record n 79% of all write-on licenses...
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Avoiding Pitfalls inWrite-On
Installations
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Write-On Track Record
79% of all Write-On licenses installed are being actively used 3-6 months later
Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”
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Success Stories
Benefits of WO are realized Servers fight over them “Wouldn’t want to do my job with it” “I’m serving more customers” Drink sales increase Errors decrease
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Failures
“Doesn’t work” Technical problem
Lack of commitment “Don’t have time” Management not all on board
One partner loves it, other doesn’t Owner loves it, manager doesn’t
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Qualify Prospects
Only for those who really want it All decision makers must be on
board Meet GM & shift managers Identify WO Champion
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Wireless / Network
Site Survey! AP placement Signal strength Walls / Construction
Power Test cables
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Configuration / Setup
Abbreviations Common Name Meet with servers Abbrev. Exceptions
Dedicated Server machine
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Training
Everyone involved Plenty of time Handwriting Game Abbreviation List / Test Mandatory Practice Sessions Identify bad attitudes
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Followup
Issue Log Tweak MI names/abbreviations WiFi Site Survey during business
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Morale
Get bugs out before go-live One bad shift can damage
confidence Keep management informed and
on board Be there for them
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Case Study #1
Father and daughter restaurant Father convinced by WO benefits Daughter didn’t think it was a good
idea Daughter was the one managing
day to day operations and supervising servers.
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Case Study #2
System tested out great during installation and training
HHs worked great during day, through lunch rush.
Once dinner got going, all HHs had communications errors.
The problem? APs connected to same circuit as
lights – on dimmer.
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Case Study #3
Similar to last case: Worked great during day and through beginning of dinner.
HHs had communications problems as soon as the band started to play
The problem? APs on same circuit as band
plugged amps into
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Case Study #4
Husband and wife restaurant Husband drove the WO project,
training, shift management Husband fell ill. WO stopped being used.
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Questions&
Discussion