AVON Facility Management Services (A Division of Quess Corp Limited)4th Floor, No. 27, SV Towers, 80 FT Road, Koramangala, Bengaluru - 560 095, Karnataka, India

Toll Free: 1800-2700-424 | connect@avonfms.com | www.avonfms.com

BENEFITS

Facility Management Services

AVONFacility Management Services

AVON

ABOUT AVON FMSA solution provider. A benefit amplifier. An answer to all your needs.

With an experience of over 2 decades, Avon is today India's premier

integrated facilities management provider across several sectors

and industries. We are spread over 33 offices across 22 cities in

India. A member of the Worldwide Cleaning Industry Association,

ISSA, we have a dedicated team of 17,000+ employees utilizing ISO

9001:2008 and OHSAS certified procedures to manage more than

550 sites with the following approach:

1. Vertical Based Services

2. Soft Services

3. Hard Services

4. Pest Control

We understand the business criticality of facilities and ensure the

provision of the very best of our services. We constantly monitor our

services and wherever possible, improve them through the

implementation of management processes, training and skill

development of our workforce. Further, we follow through our

clients’ requirements with precision to achieve the desired results.

Vertical Based Services

Electromechanical Services

Pest Control

Soft Services

Hard Services

Pest Control

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OFFICE LOCATIONS OF AVON FMS

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FACILITY MANAGEMENT MARKET INDIA (2010-2020)

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2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Organised Unorganised

CAGR 34% 20%

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Healthcare and Hospitality - We work with our clients to address

specific healthcare needs of hygiene, orderliness, and patient care

to ensure satisfaction of service treatment. Further, we combine a

medically certified staff and a proven healthcare cleaning method.

Our offerings are:

i. Critical cleaning in OPD, IPD, ICU, OT and other areas

ii. Trained staff to handle exigencies and emergencies

iii. Patient care

iv. Linen management

v. General duty assistance and 24/7 support

vi. Electromechanical maintenance of critical areas

vii. Cleaning and water management

Avon understands the nuances of your setup and provides tailor

made solutions for different industry segments. We are fully

committed to transform every service towards “Customer

Delight” by providing world class service delivery standards.

Avon’s dedicated efforts cover the following verticals:

Manufacturing and Industrial - Avon provides services with

OHSAS certified safety procedures and specialized delivery

modules that are capable of efficiently supporting various

products. The offerings are:

i. Industrial cleaning - For oil, power, mining, metallurgical,

food, automobile and pharmaceutical products with

customized solutions

ii. Mechanization - State of the art machines available to

support mechanization

iii. Safety and security

iv. Industrial / Factory act compliances

v. Industrial relations

vi. 24/7 support

A. VERTICAL BASED SERVICES Understanding Your Special Needs

Corporate Services, BFSI and IT/ITES – For a competitive and

non-stop working corporate environment, it is very important for

organizations to keep their facilities running in perfect condition.

We recognize the 24/7 needs of the corporates, and deliver

excellence in the following services:

i. Mailroom managementii. Handyman servicesiii. Lawn and garden maintenanceiv. Cafeteria operationsv. On-call services for remote locationsvi. Concierge services – electricity bill payments and genset fuelvii. Staple supplies – stationery, tea / coffee and mineral water supply across the country viii. Single point online helpdesk module available for branch network

Residential and Educational Institutes - Avon FMS’s specially

trained personnel are adept at taking care of children and

creating a safe environment for their development. We take care

of the facilities, ranging from general housekeeping,

electromechanical services and pantry services to handyman

services. In residential areas, we provide additional services of

concierge and helpdesks. The offerings are:

i. Large space management – playground, park area, etc.ii. Safety and security of children a. Trained staff to handle children in educational institutes b. Specialized staff to handle differently abled childreniii. Helpdesk and concierge servicesiv. Pest control services

v. Lawn and garden maintenancevi. Laboratory cleaning

Retail and Commercial - Retail businesses and commercial

ventures cannot thrive and prosper unless premises, stock,

employees and customers have a safe and secure environment. Our

offerings in this vertical are:

i. Single window services for HK, technical and pest control servicesii. On-call services for remote locationsiii. Concierge services – electricity bill payments and genset fueliv. Staple supplies – stationery, tea / coffee and mineral water supply across the country v. Single point online helpdesk module available for branch network

Public Utility and Government - At Avon, we have unrivalled

experience of maintaining critical supply chains and assets for

industries including aviation, oil and gas, electricity, renewable

energy and open spaces for public utility. Our utility clients trust us to

deliver tangible results and value for money. Our offerings

extend across:

i. Shopping malls and complexesii. Airportsiii. Cargo terminalsiv. Public parksv. Recreation centresvi. Government organizations

Housekeeping Services: Avon FMS’s ability to constantly

innovate and provide distinct housekeeping services has

enabled it to build a strong presence in over 1,200 sites with a

network of 33 offices across 22 cities in India.

Mailroom: Avon FMS offers end-to-end mailroom services

which involve the processing of in-bound and out-bound mails

at your premises. Our unique domain-specific expertise is

combined with vendor management systems trained resources

to effectively manage operations.

Pantry: Avon FMS works with each client to tailor its pantry

services and ensure the solutions offered match the demands

and expectations of employees.

B. SOFT SERVICES

HOUSEKEEPING

Lawn and Garden: Our highly trained staff evaluates and

maintains your turf, plants, trees and shrubs based on their

unique characteristics and with the utmost respect for the

sustainability of environment.

Guesthouse: Our dedicated team of experienced professionals

– who are well trained in the field of housekeeping, fine dining,

event planning and soft skills – work in sync with your

requirements to deliver a fine homestay experience.

One Time Cleaning: From a specific scheduled request to a

recurring weekly or monthly task, Avon FMS services

thousands of clients on a daily basis by executing specialized

cleaning techniques through the most trusted professionals to

seamlessly sanitize areas.

Optimizing Management Through Service Improvement

v. Lawn and garden maintenancevi. Laboratory cleaning

Retail and Commercial - Retail businesses and commercial

ventures cannot thrive and prosper unless premises, stock,

employees and customers have a safe and secure environment. Our

offerings in this vertical are:

i. Single window services for HK, technical and pest control servicesii. On-call services for remote locationsiii. Concierge services – electricity bill payments and genset fueliv. Staple supplies – stationery, tea / coffee and mineral water supply across the country v. Single point online helpdesk module available for branch network

Public Utility and Government - At Avon, we have unrivalled

experience of maintaining critical supply chains and assets for

industries including aviation, oil and gas, electricity, renewable

energy and open spaces for public utility. Our utility clients trust us to

deliver tangible results and value for money. Our offerings

extend across:

i. Shopping malls and complexesii. Airportsiii. Cargo terminalsiv. Public parksv. Recreation centresvi. Government organizations

Fire Protection Systems: We serve as a single-source to

provide fire protection for all our customers through our highly

compliant assessment, testing and maintenance (ATM)

services. We provide maintenance services for:

i. Deluge, water spray, and sprinkler systems

ii. Hydrants, post indicator valves and fire monitors

iii. Fire pumps and fire apparatuses

iv. Fixed and portable fire extinguishers

v. Smoke, flame and incipient fire detection

vi. Emergency alarm and mass notification systems

vii. Fire suppression systems

Handyman Services: Our services extend to periodic

maintenance of all plumbing lines, ducts and toilets – routine

checks for leakages and blockages including water treatment

to improve quality. In addition to these offerings, we also

provide carpenter services.

Integrated Water Management: With a complete

audit-to-operation approach for increased water reuse and

recycling, Avon FMS manages water treatment process designs

and operations. We provide our customers with the best

practices by leveraging the knowledge and experience gained

across a wide range of industries.

C. HARD SERVICESElectromechanical Sercices

Avon FMS offers professionally managed engineering services

through a team of highly experienced engineers to help you

increase productivity and reduce costs. Every project undertaken

by us is handled using the latest equipment and quality materials

to ensure that the performance is timely and of the highest

standards. Built on a framework of smart processes and

well-trained personnel, our services provide safe and secure

solutions in the following categories:

Electrical Maintenance: We provide breakdown maintenance and

quick resolution of service queries with periodic reviews across

all electrical installations to ensure safety and continuity. We also

coordinate with the OEM and handle breakdown maintenance,

including procuring spares and AMC for electrical installations

and DG sets.

HVAC: From the most routine preventative maintenance tasks of

changing filters to chiller overhauls and complete HVAC system

retrofits, we provide a full array of mechanical services using

professional technicians with industry expertise that you can

count on.

Generating Impact With Smart Engineering

At Avon FMS, we utilize modern methods and a‘zero tolerance*

approach to offer comprehensive solutions that make your

environment cleaner, safer and healthier.

Our Comprehensive Pest Management (CPM) program and

unsurpassed expertise in the field of pest control can be

experienced in the following services:

Residential Pest Control - Our technicians facilitate

assessment and quality treatment for any pest issues at your

home and ensure your home stays pest free.

Commercial Pest Control - With our understanding of unique

customer needs along with a scientific knowledge of pests

which infest all kinds of establishments - from office buildings

to restaurants - all your pest management needs are covered.

Institutional Pest Control - We are prepared to provide pest

management solutions for various types of institutional

facilities like school campuses, healthcare facilities, nursing

homes, shelters and other large-scale properties.

Bird Control - Bird droppings make residences and corporate

offices look unattractive, and cause serious loss to the business

due to contamination of stored products. We provide humane 

solutions to all your bird related concerns.

Termite Treatment - Termites are a huge concern as they are

highly silent, destructive and persistent. The best way to repel

damage is proper care and treatment of your valued assets.

Our stringent inspection and treatment program can help you

understand the threat of termites and take the necessary steps.

For further details please visit the Avon Pest control Services

website www.avonpcs.com

D. PEST CONTROL A Pest-Free Approach for a Healthy Environment

*Ensuring your facility is pest free and ensuring minimal damage to the environment through best in class certified pesticide usage.

Inspection of facility & identification

of problems

Recommendation of suitable treatment

methods

Implementation of pest eliminationand prevention

solutions

Evaluation of the servicecarried out

01

02

03

04

• Customer Delight ensured through the provision of world class services in the facility management space*

• One stop solutions provider for all facility management needs (Soft, Electromechanical, Pest Control and Vertical Based Services)

• An ISSA member with ISO 9001:2008 and OHSAS certified systems and processes

• Dedicated set up and faculty for workforce training and skill development on SOP-based service delivery for vertical based services

• Fully integrated Customer Complaint Management Process to address client grievances and ensure quick resolution within 24 hours

• A unique 5 step approach for client requirements in facility management space :

KEY DIFFERENTIATORSTraining and Employee Assistance Program (EAP):Our aim to actively contribute to people’s lives is furthered by

an extensive training and development program that comprises

of skill development and EAP.

We offer customized skill development and training programs

in collaboration with the NSDC, State Governments and the

Central Government. With the presence of training modules and

a team of dedicated professionals across the country, we help

candidates align their skills with labor market

requirements. Our placement linked training – delivered in

English as well as regional languages – enhances theoretical

and practical knowledge and improves employability of

candidates. We strive to ensure job opportunities for both, rural

as well as urban youth backed by our experience of placements.

 Serving as the first point of intervention for problems and

issues affecting personal and professional life, the EAP

provides a valuable resource for support and information on a

range of issues:• Workplace conflict and communication• Substance abuse and addictions• Depression, anxiety and stress• Health education and health promotion• Short term counseling and guidance• Medical support for employees and their family members• Educate associates on work related issues

IMPROVING QUALITY OF LIFE

*Scores based on annual customer feedback monitored by central team at Avon FMS

Assessment Solution ImplementationKPI

based Monitoring Customer Delight

OUR CLIENTELE

IT / ITES

CORPORATE SERVICES

MANUFACTURING & INDUSTRIAL

HDFC HSBC State Bank of India Yes Bank

Royal Bank of Scotland ICICI Securities AVIVA BAJAJ Allianz

BAJAJ Allianz Insurance SBI General Insurance Birla Sun Life Insurance

IBM DELL Cognizant ORACLE CISCO

CA Technologies Altisource Agilent Technologies Capgemini

Wipro Infosys Mphasis

Thomas Cook CRISIL The Times of India Flipkart

TATACommunications

Amazon Airtel ALSTOM British High CommissionNew Delhi

OXFORD University Press PWC

Coca Cola Mondelēz International BOSCH Schneider Electric

BAYER Syngenta TVS Tyres Bridgestone

VOLTAS USHA

BFSI HEALTHCARE

RESIDENTIAL & EDUCATIONAL INSTITUTES

PUBLIC UTILITY & GOVERNMENT

RETAIL & COMMERCIAL

SevenHills Hospital MAX Healthcare Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute

Medanta Dr. Kamakshi Memorial Hospital Sakra World Hospital

New Delhi Indira Gandhi International Airport

GAAR IL&FS

BHEL Indian Oil

Worldmark Spencer’s More

Curo Bharti Crescent

Vibgyor High Manav Rachna FIIT JEE Marvel Realtors

IL&FS Education Touchstone Sobha Petunia Prestige Group

ABOUT QUESS

Avon FMS is a division of Quess Corp Limited, India’s leadingbusiness services provider. Established in 2007, the company isheadquartered in Bangalore and serves over 1300+ customers across8 countries.

The impact of its innovative and effective services is felt across 4 segments:

• Global Technology Solutions• People & Services• Integrated Facilities Management and• Industrial Asset Management

With revenues of about Rs.25,728 million, (For 15 months period endingMarch 31st, 2015) Quess Corp is a step-down subsidiary of USD 42+ billion(as of 30th Sept 2015) multinational, Fairfax Financial Holdings Group; heldthrough its Indian listed subsidiary, Thomas Cook India Limited.

For further details on Quess, please visit www.quesscorp.com