avsnet services portfolio - sccavs.com · • network infrastructure alternatively, our...
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avsnet Services Portfolio Protecting your investment 24/7
64 Barwell Business Park
Leatherhead Road
Chessington
KT9 2NY
0845 872 8222
Services Portfolio
1 2www.avsnet.co.uk
We understand the value of knowing your business technology will perform day after day.
That is why we have built an experienced operational, service-assurance and
support team working tirelessly to deliver your desired business benefits.
Customer satisfaction is our prime objective. This catalogue provides an overview
of the managed services portfolio that makes up your experience with avsnet.
avsnet: always here to help
Services Portfolio
3 4www.avsnet.co.uk
Our comprehensive portfolio of managed services is designed to give you complete peace of mind.
This includes services for unified communications, video, audio-visual, digital signage,
network infrastructure, data services and cloud solutions.
Our standard and customised services include:
• Remote management of the entire collaboration estate
• 24x7x365 application and network monitoring
• avs: aftercare and warranty services
• avs: maintain and troubleshooting
• Cloud video
• Hosted unified communications
• Other highly customised options
Managed Services overview
Monitoring
ManagedServices
Hosted UnifiedCommunications
ManagedSecurity
Highly Customised
Services
Cloud avs: aftercare
Remote Management
avs: maintain
Customer
Services Portfolio
5 6www.avsnet.co.uk
avsnet monitors both your applications and underlying hardware to provide
real-time availability and performance data on core services including:
• Cisco CUCM
• Video conferencing infrastructure and end-points
• Audio visual systems
• Digital signage
• Network infrastructure
Alternatively, our monitoring-as-a-service option allows full monitoring of
your IT and network environment.
We offer over 1,500 built-in monitoring profiles for server, network,
hybrid cloud, virtualisation and storage platforms, as well as application
monitoring of Office 365, Exchange, SAP, SQL and more.
With avsnet, managing daily operations and multi-vendor platforms is a thing of the past.
Delivering highly-available applications is business-critical and our monitoring
services are specifically designed to solve this challenge.
avsnet provides a range of specific application and technology monitoring
and management services as well as providing access to our enterprise class
multi-tenanted service platform to allow your teams access to monitor and
operate your whole environment.
Proactive Monitoring: identifying issues before they affect your business
Services Portfolio
7 8www.avsnet.co.uk
Through avs: aftercare, our knowledge and creativity unite to offer you a fully customised service built on simplicity, commercially attractive pricing and an extremely high level of care.
Watch as we combine the provision, management and daily responsibilities of vendor
warranties, Cisco Smartnet and Smartcare, and Polycom branded services, with our proven
support processes that underpin every service we provide.
Reduce costs, drive productivity and let us take away the everyday hassle of supporting
your business-critical assets throughout their entire lifecycle.
avs: aftercare - better lifecycle management in one flexible service
Services Portfolio
9 10www.avsnet.co.uk
Our skilled engineers and support staff are always available to help when you have an issue.
Select from our easy-to-understand service tiers and benefit from an attentive team of
specialists without the cost of employing dedicated in-house maintenance staff.
Fully certified and regularly audited, our team is the easiest way to safeguard your
investment on a daily basis.
If something does need a repair, just call avsnet and we will send someone to fix the issue.
avs: maintain - the only helpdesk and on-site support you need
Remote PremierPremier
Plus
Onsite fault diagnosis and repair where possible
Removal of failed hardware / reinstallation of replacement hardware
Telephone support available (up to 24/7)
Service level agreement for onsite assistance - response within agreed time (typically 4 or 8 hours)
Regular preventative maintenance visits
Unlimited engineer call-outs for a fi xed annual cost
Liaison with manufacturers to repair / replace failed hardware including logistical arrangements
Replacement of failed hardware including out-of-warranty equipment
Loan equipment during off-site fault diagnosis of equipment
Diagnosis and fault rectifi cation via remote access
Services Portfolio
11 12www.avsnet.co.uk
Start collaborating immediately with cloud video.
We assess the market and select the best service for your business and scalability needs.
Utilise avsnet’s extended capabilities to host, run and manage your video infrastructure.
With the migration to software infrastructure applications, this enables deployment in
public, private and hybrid cloud environments.
We can host and manage your service on your own infrastructure, provision private
cloud services such as AWS or Azure, or provide hosting within a ISO:27001 secure
data centre as hardware or a virtualised service.
Make meetings simple and invite others to join your personal meeting space using their
own video system of join via Skype, Skype for Business or from your web browser. This
flexibility and interoperability enables your business to:
• Make decisions faster
• Improve employee productivity
• Accelerate sales cycles
• Reduce time to market
• Maximise current network and device investments
• Flexible pricing options for simpler financial management
Cloud Video: empower your staff to work better
Services Portfolio
13 14www.avsnet.co.uk
Reliable, scalable services for businesses of every size.
Drive productivity, increase customer satisfaction and enable your workforce to
work closer together. With avsnet’s Hosted Communications you gain:
• Industry leading voice and video capabilities
• Intuitive voicemail and integrated messaging
• Collaborative instant messaging and presence tools
• Click-and-go virtual conferencing
• Specialist applications for contact and customer centres
• Flexible mobile-ready solutions
Hosted Unified Communications - collaboration for everyone
Services Portfolio
15 16www.avsnet.co.uk
Cyber-crime is one of the most urgent IT and business challenges facing organisations today.
We offer a range of managed security defensive and offensive capabilities through
our partnership with leading provider Redscan.
This includes a range of advanced threat detection and response services:
• Flexible managed SOC-as-a-Service
• Structured attack simulations (Red Teaming)
• Penetration testing
• Process and policy advice
• User training
• General security guidance
Managed Security: protecting your data, bottom lineand business reputation
Services Portfolio
17 18www.avsnet.co.uk
Ready for more?
Contacting us is easy and we are happy to help answer any questions you have.
Contact avsnet
0845 872 8222
Or contact your account manager
Services Portfolio
19 20www.avsnet.co.uk
Founded in 2005, avsnet is a leading visual collaboration and unified communications
solutions provider that delivers sustainable business improvement to organisations
of every size and sector.
The company’s extensive technical knowledge unites with a broad solution portfolio
that includes unified communications, visual communications, managed services
and an unrivalled understanding of the corporate network and the impact it has on
business-critical IT applications and services.
avsnet believes the most effective way to deliver on its customers’ business and
commercial objectives is to offer complete flexibility at every stage of the solution
design, deployment and support process.
About avsnet
This ensures clients can fully leverage the business benefits and efficiencies of their
IT investments. Whether video, voice or data, avsnet is uniquely positioned to provide
complete ownership of any collaboration platform and the network it resides on.
This is proven by avsnet’s prestigious accreditations: Cisco Master Collaboration,
Polycom RealPresence Services Specialist and RealPresence Implementation
Services Specialisation. The company is the also a Polycom Platinum Partner, clear
evidence of its expertise in managing IT and communications estates of any complexity.
Ready for more?
Contacting us is easy and we are happy to help answer any questions you have.
0845 872 8222
Or contact your account manager