Allan Ward 337 Melrose Ct. Venice, FL 34292 Phone: 603.426.6043, E-Mail: allanward@verizon.net

Summary

Professional Services manager with over 18 years of experience developing highly successful customer oriented sales and service delivery teams.

Experience

Luxent (VP Professional Services) 2010 – 2016

Managed cross-functional delivery teams, client collections, new business development, service sales, delivery of services and progressed the overall growth of the company. Developed methodologies, policies and procedures in order to deliver solutions that aligned with the goals and objectives of the company and was a valued member of the executive advisory board.

• Developed and implemented a professional services strategy consistent with company organizational goals and objectives

• Responsible for the continued growth of the field services business, year over year, through innovative consulting, education and pre-sales services

• Overall management of the Company’s relationships with its implementation Partners, Sub Contractors including contract negotiations and ensuring proper levels of training

• Assisted with the development of product requirements • Responsible for forecasting and reconciliation of revenue • Managed utilization targets and monitored customer project costs and budgets • Analyzed business results, forecasting and pipeline to drive profitability and growth for the business

Epicor Software (Regional Consulting Manager) 2006 - 2010

Responsible for planning, managing and coordinating the operations of the professional service team, consisting of 12-15 consultants, associate consultants and project coordinators. Was responsible for ensuring and improving the performance, productivity, efficiency and profitability of the department.

• Coordinated the delivery of services through best practices • Managed and monitored the performance of consultants analyzing forecasting against individual utilization and

revenue targets • Delegated tasks and establish work schedules • Established and maintained ongoing training plans • Managed new hire onboarding • Assisted with management of customer escalations • Worked closely with other departments to help ensure customer satisfaction • Met or exceeded revenue and margin targets year over year • Managed partners, sub contractors including contract negotiations • Support Sales during the Sales Process • Prepared Statements of Work (SOW’s) • Participated in user conferences including presenting new product releases

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Epicor Software (Product Manager) 2005 - 2006

Product Manager assisting development teams and business stakeholders to tackle complex and challenging problems in the financial products resulting in the delivery of innovated solutions to market. Designed and coordinated the implementation of several financial applications.

• Consulted with business partners and customers to understand their current and future business needs requiring software solutions

• Prepared presentations to present and communicate product requirements to product development • Researched and identified industry best practices and trends to increase effectiveness of financial

applications • Researched market trends through competitive analysis, conducted customer research, and translated

customer "needs" and "wants" into requirements then shepherd those requirements through to delivery • Identified areas of opportunity to correct product shortfalls and prioritize product backlog • Developed detailed requirements, feature definitions and implementation plans for financial applications • Collaborated with development team to manage product roadmap, prioritize product backlog and

manage releases • Worked with marketing and other stakeholders to determine effective strategies for achieving product

goals

Epicor Software (Project Manager/Consultant) 1998 - 2005

Responsible for Epicor’s strategic global customer base providing project management, financial, analytical and business management consulting support.

• Provided financial and manufacturing consulting support on several implementations • Managed large scale complex multi national projects • Assisted with the overall development of global templates to facilitate the implementation of multiple sites • Conducted workshops assisting customers to help standardize on their processes and master data without losing the

required flexibility at the local level • Prepared Statements of Work (SOW’s), Change Orders and Product Enhancement Requests • Managed cross functional implementation teams assigning responsibilities and schedules

Education

Merrimack College (North Andover MA)

1982-1984

Finance Major