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www.axiossystems.com

Axios Systems IT Service Management SolutionsTM

ITSM ConferenceITSM Conference27 May 2008, Moscow27 May 2008, MoscowHeerco GroenewegenHeerco GroenewegenVP International Business DevelopmentVP International Business DevelopmentRussian Federation & CISRussian Federation & CIS

IT Service Management SolutionsAxios Systems TM

Agenda

Introduction Axios Update Axios in Russian market Axios solution offering


Introduction Axios Systems ?

Market leading provider IT Service Management solutions.

Established in 198820 years of experience

Privately owned20 years of stability

Over 250 staff in 14 offices in 13 countries20 years of expansion

Over 400 customers worldwide20 years of growth

Continuous investment in Research and Development20 years of giving back to our customers


Global Presence

San Francisco

Toronto,Canada

Washington DC

Nicosia, Cyprus

Edinburgh (HQ), United KingdomBrussels, BelgiumAmsterdam, Netherlands

Paris, FranceMunich, Germany

Dubai

Melbourne, Australia

Moscow


‘Best Practice’ what we preach

Axios Systems has an unrivalled history of innovation in the area of IT Service Management Best Practice.

assyst pioneered as the original ITIL solution First company in the world to achieve BS15000 (now ISO20000) certification assyst 1st product in world to be Pink Verified All customer facing staff formally ITIL educated All consultants certified ITIL Service Managers Worked with itSMF on the ITIL re-write to version 3 Accredited BS 15000/ISO 20000 Course provider


Acknowledged by industry analysts

• Market leader in Gartner Magic Quadrant as well as Forrester Wave

• Forrester: “Axios…a robust scalable offering that can meet the majority of service management needs for the largest and most complex organizations” *

• Gartner: “Vendors such as Axios Systems…will drive innovation in service desk tools for the next several years.”**

• Butler Group: “assyst, from Axios Systems, is a highly mature solution for ITSM, which comprehensively addresses ITIL processes for Service Delivery and Service Support.” ***

* Forrester wave: Service Desk Management Tools Q2 2008** Gartner Magic Quadrant for IT Service Desk, 2007*** Butler Group Technology audit, December 2007


Axios in Russia so far

2007 – market entry, pioneering phase

First customer implementations finalised

Case to be presented today:

Four partners

Russian language application


Axios in Russia now

1 May 2008: Opened Russian Axios office

Axios SystemsRegus Citydel, Zemlianoy Val 9, Fourth floor105064, Moscow


Moving forward

Expand Russian office to a full service organisation to support our partners

Continued focus on partner strategy (all delivery through partners)

Initial focus Moscow and St. Petersburg areas followed by expansion to regions and CIS

Expanding Russian language materials

Further adaptation to specific Russian market needs (product, methodology, pricing, delivery, et cetera)

Continuous and consistent contribution to the Russian ITSM community


Why are we here? Global trends

Demand for Service Desk tools is growing above the IT Operations Management market average at 14% per annum

Organizations are looking to consolidate multiple Service Desk and IT Service Management tools into a single, controllable solution as a first step towards achieving a more productive level of IT maturity.

Large vendors with broad product portfolios are losing focus on the core requirements of customers in the IT Service Management market.

Many organisations that purchased…from vendors such as BMC, CA, Clarify, HP, Peregrine (now HP) and Vantive (now Oracle)…are finding that the cost and complexity of upgrading their solutions, coupled with the high maintenance fees…make the prospect of starting from scratch with a new vendor and new, out-of-the-box implementations very attractive

Gartner Magic Quadrant for IT Service Desk, 2007


Why are we here? Russian trends

IT Service Management, ITIL and ISO20000 maturity is growing fast and the market is moving beyond simple ticketing and call management

Demand for Service management tools in Russia is catching up and growing faster than the global 14% per annum

90% of Russian large and Enterprise market is now stuck with products that have either been abandoned by their current supplier or are of such old versions that upgrading is impossible. Therefore 90% of the market is facing complete product replacement and re-implementation in the next two to three years.

Besides Axios, there is no supplier offering true out-of-the box, Russian Best Practice solution


What is our proposition?

Axios Systems is the only market leading supplier of true ‘out-of-the-box’

IT Service Management solutions

assyst - the original ITIL solution TM, - is implemented with no programming whatsoever.

Is this possible? We have been doing this for 20 years for over 400 organisations


True out-of-the-box

Having functionality available does not make true out-of-the-box solutions

The basic rule:

If you can develop, you will develop !

- Internal pressure of staff/departments demanding specials- Interest of supplier to spend as many hours of development staff as possible - Interest of supplier to make customer dependent on customisation- Not in interest of manufacturer to be flexible in pre-packed functions

Keep it simple – Keep it out of the Box


Why stay away from development

Multi-month upgrade project

Cumbersome upgrade process with high risk of loosing or redoing development customisations

Future upgrades

Upgrade in hours

All functionality and configuration retained through upgrade

Team of technical administrators

High hidden costs and lost resources

Ongoing maintenance

Negligible technical administration

Use you staff to support the business instead of yourself

Default exceeding time and budget

Technological surprises and development set backs

Project execution

On time, on budget

Ability to plan and stick to the plan

Focus on technology

20% business 80% technology

Implementing ITSM

Focus on business

80% business 20% technology

ToolboxOut-of-the-box


Your benefit

Total cost of Ownership (TCO)

assyst is one, all-inclusive solution (all processes), that you purchase once. So no surprises.

No customisation = less expense at every stage.Implementation, maintenance, upgrade, expansion

System configurations retained from version to version so upgrades are quick and inexpensive. No loss of resources invested.


Your benefit

Return on investment (ROI)

Lower TCO means lower threshold for positive ROI

Considerable faster deployment means earlier production, resulting in shorter time to returns, both for IT and the business

Intangible ROI in reputation to the business and raised customer satisfaction


Leverage of past success

No need to reinvent the wheel.

Speak to others that have taken the journey already, outside Russia and inside Russia.


Summary

Axios Systems is a world class Service Management solution provider

Axios invests in and will contribute to the Russian ITSM market

Unique true ‘out-of-the-box’ solution offering for IT Service Management

Bringing you hassle free quick Return on Investment and raising your profile in the business


Questions

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