b2b retargeting: best practices
DESCRIPTION
Over 95% of visitors to your website leave without filling out a form. The fastest way to boost top-of-funnel leads, while being cost-effective with your media spend is through retargeting. In this brief, educational webinar, learn best practices for running successful retargeting campaigns, including: --Site, Search, Email, and CRM retargeting --Delivering engaging content & offers with rich media --Analytics, A/B testing and optimization tactics --Budgeting your retargeting campaigns To learn more, check out http://www.kwanzoo.comTRANSCRIPT
B2B RetargetingBest Practices
Presented by: Mani Iyer | CEO @ Kwanzoo
@iyermani
#demandgen
OBJECTIVES
Webinar Objectives
• Educate marketers on new opportunities to accelerate demand creation and nurture programs through B2B Retargeting
• If you are new to Display and Retargeting, this webinar will point you to introductory resources, and from there we will focus on several B2B Retargeting Approaches
Kwanzoo’s Cloud Based Platform
New to Display and Retargeting?
These webinars may be helpful:
Display Advertising 101:
http://www.kwanzoo.com/lp/go/display-advertising-101/
The Complete Guide to Retargeting:
http://www.slideshare.net/kwanzoo/the-complete-guide-to-retargeting-webinar
AGENDA
1. What is retargeting and how is it useful for B2B?
2. Types of Retargeting Strategies
a. Site Retargeting
3. Retargeting Using Rich Media
4. Retargeting Best Practices, Case Studies, Execution / Costs
a. Email Retargetinga. CRM Retargeting
a. Search Retargeting
5. Reporting, Analytics and Advanced Strategies
APPENDIX / QUESTIONS?
What is Retargeting? New Prospecting vs. Retargeting
New Prospecting• Prospects NOT already in the advertiser’s database. Reach new
“watering holes” and place ads to attract new prospects, get them to opt-in into further conversation.
Re-targeting• Already a bit familiar with the brand. Visited your site and bounced.• Conversion rates for re-targeting = typically higher than for new
prospecting.
B2B Retargeting Strategies
Your Website Ad NetworkOrganicSearch
Email Social PPC &Display
Visitors get tracked for retargeting (cookie’d)
Tracking works beyond your website across the web
Retargeted Ads
Example:
• 10,000 website visitors
• 30 impressions / visitor / month
• Total of 300,000 retargeted impressions per 30 day period
What is Site Retargeting ?
Benefits of Site Retargeting
Reach unknown site visitors: Over 95% of users leave websites
without converting
Performance: Show the right ads to the right people. Boost Top-of-funnel Leads.
Reach and Brand Awareness: Use site-retargeted display ads to help
keep your brand top of mind with your customers
Site Retargeting: Minimum Website Visitor Requirements
Effective Retargeting Campaigns:
• Moderate B2B Websites – 5000+ monthly unique website visitors
• 150,000+ retargeted ad impressions available. Volume allows for positive retargeting ROI.
• High Traffic B2B Websites – 50,000+ monthly unique visitors
• 1,500,000+ retargeted ad impressions available. You can start smaller using “Retargeting Segments”.
• High Traffic B2C Websites – 500,000+ monthly unique visitors
• Selectively retarget visitors to specific sections of your website using “Retargeting Segments”.
What is Email Online Retargeting ?
Serve display ads to anybody who opens your emails.
What is Email Offline Retargeting ?
Email Retargeting Setup Retargeted Ads
Retargeted Ads
Ads are served to cookie’d prospects everywhere as they browse the web
Ads served 1 to 5 times/day duringa campaign window
Online Email Retargeting
Code snippet is placed in email; user cookie’d upon open.
Offline Email Retargeting
An email list (provided by you) is matched to offline 3rd party cookies
• List match rate determined when the submitted, usually 30-50% for B2B
Target and serve ads to prospects based on their email address:
Benefits of Email Retargeting
Cross-Channel Marketing: Complement your e-mail marketing
campaigns with display ads to reinforce your messages and re-engage
customers at multiple touchpoints
Precision Targeting: Serve rich media ads to specific individuals and
groups to prevent wasted impressions and optimize your return on
investment
Brand Awareness: The combination of e-mails and retargeted display
ads help keep your brand top of mind with your customers
Email Retargeting: List Requirements
How email retargeting lists work:
You provide Kwanzoo or your retargeting partner with a list of email addresses, for instance:
• The list of prospects who are not opening your emails, OR• Your full email list for a nurture campaign, where your goal is to
accelerate nurture through display.
Email List Match Rates
• We will tell you what % of your prospects (the “match rate”) we will be able to reach for you through 3rd party publisher websites.
• Match rates tend to be lower for B2B so larger email lists are recommended• Best are lists of 20k +
What is CRM Retargeting ?
Target ads to people using only their physical mailing address (not their email address)
What is Search Retargeting ?
Target ads to people based on the keywords they’re searching for
Retargeting using rich media
Boost retargeting conversions with rich media – Step 1
Boost retargeting conversions with rich media – Step 2
Boost retargeting conversions with rich media – Step 3
Boost retargeting conversions with In-banner Lead Forms
A/B testing showed over 30% higher lead conversions
BEFORE:
Top-of-Funnel: Boost Leads with Video Lead Form Ads
• Link in your marketing or training video from Youtube
• Capture leads in the retargeted ad, store directly into your MAP or CRM
1. Video 2. Overlay banner
3. Lead form
4. Thank you screen
(Optional) Front Screenwith title and webinar pitch
collect registrations in Signup Screen
Capture Registration Data directly into Citrix GoToWebinar,
MAP or CRM
Top-of-Funnel: Webinar sign-ups directly inside ads
Retargeting Best Practices
Full Integration and Reporting with your MAP/CRM
Top of Funnel Mid Funnel Lower Funnel
Campaign Strategies by Funnel Stage
Display Lead Generation
Mobile Lead Generation
Video & Content
Marketing
In-banner forms
Video lead forms
Webinar sign-up ads
Site Retargeting
Capture More
Leads
Email Retargeting
CRM Retargeting
Email Engagement
(rich media polls)
Improve Nurture Engagement
Persona-based Ads
Account-based Ads
Other Personalization
(Geo & Firmographic)
Accelerate Your Pipeline
1 2 3
NEW! Expand Top of Funnel with Third Party Email Lists
Retargeted Display Ads to Third Party Email Lists:
• Procure Email Lists with Permission to Serve Display Ads:
• Achieves best possible targeting – for B2B, this tactic works better than most direct buy campaigns, or real-time-bidding with third party data (IP, bizographic cookies)
• Different cost models – Email list owners may do deals on a CPA/CPL or CPM similar to other third party data providers. Test different email list providers to identify high quality external email lists for retargeted display ads.
• Test multiple third party data on boarding partners – increase your match rates. Get additive match rates across multiple providers – Liveramp, Neustar, Datalogix, Experian
NEW! Boost ROI w Viewable Impressions & A/B Testing
Effective B2B Retargeting Campaigns:
• You can boost campaign ROI several-fold with:
• Viewable impression tracking – make sure retargeted ads are “Above the Fold”, 60% of ad visible in a viewable area or in-focus page for at least 1 sec
• A/B testing – Serve multiple versions of rich media ad creative. Test different content / copy / messaging / offers. Add campaign creative in real-time as new assets become available.
• Impression & CPM Caps – Set per user impression caps at 20 to 30 impressions/user/month at $3 CPM. Set daily caps at 2 impressions/user. Lowers “ad fatigue” and ‘engagement decay”.
• Day Part, Geo Fence, Device – Set day parts (e.g. 7 AM to 7 PM). Set geo fence (e.g. NA only), device (Desktop users only).
A/B Testing Lead Form Ads
Multiple Front Screen Creatives
Front Screen 1 Front Screen 2 Front Screen 3
Front Screen 4
All creatives served on a rotating basis, leading to the same Sign-up Screen creative
Signup Screen
NEW! Optimized Lead Flow with Enrichment & Verification
• Ask prospect to fill out short forms (First Name, Last Name, Email, Company)
• Enrich your leads en-route to your MAP/CRM with additional data gathered using data append from Netprospex, Zoominfo, Neustar, or third party lead append & verification support
• Live Posting or Batch Posting (with Lead Verification)
• Additional data fields can include– Industry, job function, job title, phone number– Country, state/province, address1, city, zip– Lead scoring data (campaign IDs from your
MAP/CRM associated with specific ad creativeor delivered assets)
• Validated data can be batch posted 2X / week to your MAP/CRM in small (50+) lead batches
CASE STUDY - IN-BANNER LEAD FORMS
Retargeted ads with in-banner form
Test Results (4Q13-1Q14 for One Product Line)Impressions: 631724Leads: 30Spend: $1240 (media fees), $632 (Kwanzoo impression fees)
Retargeting Cost Per Lead: $62.40 (inclusive of Kwanzoo fees)SEM/PPC Cost Per Lead: $80.00 (baseline, per the customer) Summary: 48% lower CPL (based on media fees alone) 22% lower CPL (after paying for Kwanzoo)
Putting Together a Retargeting Campaign
1. Define the goal – demand creation? re-engagement? both?
2. Budget - finalize email lists of active and inactive prospects
3. Media Buying – Geo (NA / EU / LATAM / APAC / Global), “Above the Fold”, Day Parting
4. Creative - copy, design, messaging, content offers, brand guidelines,
5. Execute & Review - analytics, reporting, key metrics
6. Campaign Management –• Targeting – impressions/day served based on how it’s working• Bid Management – set bid prices to meet volume goals (daily/weekly)• Creative updates - changes in mid-flight based on engagement / lead
capture metrics
Options for Campaign Execution - Resources Needed
1. Retargeting Media Buying In-house – direct from Retargeting Provider Through your agency Through Kwanzoo (full service)
2. Rich Media Creative In-house – use Kwanzoo as tech provider Through your agency – use Kwanzoo as tech provider Through Kwanzoo (full service)
3. Retargeting Campaign Management In-house – directly use Retargeting + Kwanzoo platforms Through your agency – directly use Retargeting + Kwanzoo platforms Through Kwanzoo (full service)
Media Spend and Minimum Campaign Duration
Media costs will vary by strategy:
1. Site Retargeting in units of 1000 (CPM) $1.50 to $3.00 CPM Add $1.00+ CPM for “Above the Fold” From no minimums to $500+ minimums based on the retargeting platform Duration: Most effective if least 6 months for cookie pool to build, then test & optimize content and offers
2. Email or CRM Retargeting Add $1.50+ CPM for Email Address or Physical Address Matches 10,000 Physical Address Minimum Only pay for impressions served to matched addresses From $1000 campaign minimum to CRM retargeting provider CRM list load costs separate ($100+ per list) Campaign management fees separate (15% of media costs) Duration: Can be short (30 to 90 day) campaigns to drive users to a live event, drive pipeline acceleration
Analytics, Reporting & Advanced Strategies
Analytics from Retargeting Platforms / Networks
1. Media Spend Impressions Served
Average CPMMedia Spend by Day / Week / Month
2. Visitor Data # Cookie'd Retargeted Website Visitors
# Cookie’d Visitors by Retargeting Segment # Impressions Served by Retargeting Segment
3. Conversions Completed conversion events Average Cost Per Lead (CPL / CPA)
Rich Media Ads – Detailed Analytics
View detail stats including:• impressions• engagement (first click)• viewable impressions• partial form fills • lead captures
• %engagement / impressions• %engagement / viewable
impressions• video play duration for each
engagement• %video play / total video duration
Site Retargeting: Details
Rule1
Rule2
Rule3
By 3rd Party IP-based data (named account)
By 1st Party MAP data (job title, lead score)
Default content with lead form
By Key – Value Parameters in the Referrer URL (e.g. text ad offer copy, geo for live event)
Rule4
Lower Funnel: Retargeted ads mapped to individual personas and named accounts
SUMMARY
1. B2B Retargeting: The Basics
2. Planning & Budgeting B2B Retargeting Campaigns
3. Running B2B Retargeting Campaigns
4. Analytics, Reporting & Advanced Strategies
5. Questions
Questions?
Questions?
Phone: 408-216-7025Email: [email protected]: @kwanzoo @iyermani
Resources:
http://www.kwanzoo.com/cms/lp/go/site-retargeting-pilot-modeler/
http://www.kwanzoo.com/resources/faq/email-retargeting-planning-faq/
http://www.kwanzoo.com/solutions/display-retargeting/supported-networks-exchanges/
APPENDIX
1. Planning & Budgeting B2B Retargeting Campaigns
2. Running B2B Retargeting Campaigns
APPENDIXPlanning & Budgeting B2BRetargeting Campaigns
Planning & Budgeting Email Retargeting Campaigns
1. Retargeting Campaign Cost Components Media Buying, Creative, Campaign Strategy / Management
2. Recommended Minimum Campaign Duration
3. Media Spend by Strategy (Site versus Email)
4. Resources Needed: Your Options- In-house - Outsourced (As Needed)
- Outsourced (Full Service).
Putting Together a B2B Retargeting Campaign
1. Define the goal – demand creation? re-engagement? both?
2. Budget - finalize site retargeting segments finalize email lists of active and inactive prospects
3. Media Buying – Geo (NA / EU / LATAM / APAC / Global), “Above the Fold”, Day Parting
4. Creative - copy, design, messaging, content offers, brand guidelines,
5. Execute & Review - analytics, reporting, key metrics
6. Campaign Management –• Targeting – impressions/day served based on what works• Bid Management – set bid prices to meet volume goals (daily/weekly)• Creative updates - changes in mid-flight based on engagement / lead
capture metrics
Budgeting for Email Retargeting: ROI Modeler
Budgeting for Email Retargeting: ROI Modeler – Page 2
Media Spend and Minimum Campaign Duration
Media costs will vary by strategy:
Email or CRM Retargeting Baseline at $3 CPM Add $1.00+ CPM for Email Address or Physical Address Matches 10,000 Physical / Email Address Minimum Only pay for impressions served to matched addresses From $1000 campaign minimum to CRM retargeting provider Email or CRM list load costs separate ($100+ per list) Campaign management fees separate (15% of media costs) Duration: Can be short (30 to 90 day) campaigns to drive users to a live event, drive pipeline acceleration
Options for Campaign Execution - Resources Needed
1. Retargeting Media Buying In-house – direct from Retargeting Provider Through your agency Through Kwanzoo (full service)
2. Rich Media Creative In-house – use Kwanzoo as tech provider Through your agency – use Kwanzoo as tech provider Through Kwanzoo (full service)
3. Retargeting Campaign Management In-house – directly use Retargeting + Kwanzoo platforms Through your agency – directly use Retargeting + Kwanzoo platforms Through Kwanzoo (full service)
APPENDIXRunning Retargeting Campaigns
Running Retargeting Campaigns
1. Retargeting Pixels & Segments
2. Retargeting Creative – Banner Ads, Rich Media
3. Building Creative & Generating Retargeting Ad Tags
4. Burn Pixels
5. Campaign Activation
Email Retargeting Pixel
Sample Email Retargeting Pixel
Email Retargeting pixel: A way to uniquely identify visitorswho opened your email so they can be served ads later onacross the web.
Build Your Rich Media Ads in 3 Easy Steps!
1. Select ad unit
2. Customize
3. Run, Optimize
Rich Media Ads – Setup & Customization
Generate Retargeting Ad Tag & Deploy
Manage Retargeting Campaign Execution