The Art of Quality IN Action

Baffling Case ofConsumer Jekyll and

Corporate Hyde

• To be Consistent we must become sensitive to Quality in our role.

• We can no longer resent being held accountable for the Quality of our Actions.

It had been another long day at the office……

“Oh, well,” he thought, “another day, another dollar. Time to head home, it will all

still be here tomorrow.”

“Doesn’t anyone care about quality anymore?”

• To be Consistent we must become sensitive to Quality in our role.

• We can no longer resent being held accountable for the Quality of our Actions.

The Jekyll and Hyde Effect

• The story of Jekyll & Hyde is of a man trying to separate the disagreeable in him from the agreeable.

• It is a story of how the most familiar things we know can contain something more than face value can offer.

• If we can sift through the worst of what we see in designs and find the best, we will come back richer for it.

• Things are not what they appear.

The Science and Art of Quality

• Worth

• Value

• Excellence

The Science and Art of Consistency

• Reliability

• Stability

• Dependability

The Process Begins With Us

• No one uses Einstein’s genius as a reason for not being able to balance their checkbook.

• No reason for the rest of us not to endeavor to become competent leaders ourselves.

Alchemy of Leadership

• Take Responsibility

• Be Available

• Be Well Informed

• Know The Job

• Build Teamwork

We take care that our neighbor will not cheat us. But a day comes when we begin to care that we do not cheat our neighbor. Then all goes well.

We have changed our market-cart into a chariot

of the Sun. ~~~Ralph Waldo Emerson